Ford Focus Complaints (2010)

287 consumer complaints on file.

#10450103March 2, 2012
LATCHES/LOCKS/LINKAGES
MY 2010 FORD FOCUS WAS PURCHASED ON 3/10/2010. WITHIN THE FIRST WEEK OF OWNERSHIP, THE DOOR LOCKS WERE NOT WORKING PROPERLY AND THE VEHICLE WAS TAKEN TO THE DEALER FOR REPAIR. THE PROBLEM REPEATED INTERMITTENTLY AND THE VEHICLE WAS TAKEN BACK NUMEROUS TIME WITH THE SAME COMPLAINT. TODAY, AFTER HAVING DEALT WITH WORKING/NON-WORKING LOCKS ON THE DOORS, ESPECIALLY THE DRIVER'S DOOR FOR MORE THAN A MONTH, WE GOT THE SAME RESPONSE, "WE NEED TO SEE THE VEHICLE WHEN THE PROBLEM IS OCCURRING." HOW AM I SUPPOSED TO RECREATE THE PROBLEM TO SUIT THEIR OBJECTION TO MAKING A REPAIR? IN CHECKING FURTHER INTO THIS I FOUND THAT THIS SITUATION HAS EXISTED SINCE THE 2000 FORD FOCUS. WHEN IS FORD GOING TO BE MADE TO FIX THIS SO THAT WE DO NOT END UP PAY OUT NEARLY $500 FOR A 4-DOOR LOCK ASSEMBLY REPLACEMENT? ENOUGH IS ENOUGH! IN AN ACCIDENT, SOMEONE IS NOT GOING TO GET OUT OF THE VEHICLE AND IF THERE IS A FIRE, POSSIBLY NONE OF THE OCCUPANTS WILL ESCAPE. FORD IS NOT WILLING TO FIX THIS. I THINK IT IS TIME THAT THIS SAFETY MATTER WAS ADDRESS BY AN AGENCY THAT CAN MAKE THEM DEAL WITH IT ONCE AND FOR ALL. A TEN YEAR INTERMITTENT FAILURE RECORD IS NOT A GOOD ONE. IT MAKES ME WONDER HOW MANY PEOPLE HAVE DIED OR BEEN INJURED DEALING WITH LOCKS THAT DO NOT OPERATE AS EXPECTED? CRAWLING OVER THE CENTER CONSOLE TO EXIT FROM THE PASSENGER'S SIDE OF THE VEHICLE IS NOT PRACTICAL FOR THOSE OF US WHO ARE ELDERLY AND/OR DISABLED. I AM BOTH ELDERLY AND DISABLED. NOW WHAT? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10442432January 4, 2012
SUSPENSION
THE CAR BOTTOMS OUT EASILY WHEN DRIVING ON PAVED ROADS. IF YOU HIT A SLIGHT VARIATION IN THE ROAD, YOU HAVE TO SLOW WAY DOWN OR THE CAR HITS BOTTOM. GOING OVER DIRT ROADS OR CROSSING RAILROAD TRACKS REQUIRES A MINIMAL, BARELY MOVING SPEED. THE TIRE PRESSURE IS ACCURATE. FORD DEALER TELLS ME THERE IS NOTHING WRONG. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10441488December 28, 2011
SERVICE BRAKES, HYDRAULIC
2010 FORD FOCUS DRIVER'S FRONT BRAKE PAD COMPLETELY WORN AWAY PRIOR TO 18,000 MILES, TOOK IN FOR WARRANTY COVERAGE AND TOLD IF THE CALIPUR WAS BAD IT WOULD BE REPLACED PER WARRANTY. FORD TECH STATED CALIPER WAS STICKING BUT I WAS OVER THE 18,000 MILE TIMEFRAME FOR MAINTENANCE ISSUES. I CONTACTED SEVERAL INDEPENDANT BRAKE COMPANIES AND WAS TOLD THAT THERE WAS NO REASON FOR THE BRAKES TO FAIL AT THAT MILEAGE AND AGE. FORD WANTED TO CHARGE ALMOST $500 FOR REPAIR. TOOK TO ANOTHER INDEPENDANT BRAKE SERVICE PLACE AND WAS TOLD THAT THE CALIPER IS STICKING, HAD TO REPLACE DRIVER'S FRONT BRAKE PAD AS IT WAS WORN METAL TO METAL AND DID DAMAGE TO THE ROTOR. NO WARNING THAT BRAKES WERE GOING BAD UNTIL THE PAD WAS COMPLETELY WORN AWAY AT WHICH TIME I CONTACTED FORD AND TOOK IT IN. FORD REFUSED TO RECOGIZE IT WAS A DEFECT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10438997December 8, 2011
TIRES, TIRES:TREAD/BELT
TL* THE CONTACT OWNS A 2010 FORD FOCUS WITH KUMHO SOLUS TIRES, SIZE 205 50/16, DOT NUMBER: C0117. THE CONTACT STATED THAT THE TIRES WERE WEARING PREMATURELY. THE PASSENGER SIDE TIRE WAS REPLACED TWICE AND EACH TIME, THERE WAS ONLY 1,000 MILES ACCRUED ON THE TIRE. THE CONTACT STATED THAT THE PREMATURE WEAR WAS CAUSED BY THE TREAD OF THE TIRE. THE FAILURE MILEAGE WAS 850 AND THE CURRENT MILEAGE WAS 4,400.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10436803November 22, 2011
AIR BAGS
THE 2010 FORD FOCUS WAS HIT CAUSING IT TO FLIP END OVER END WITH MAJOR DAMAGE TO THE FRONT AND REAR OF THE VEHICLE. THE DRIVERS FRONT AIR BAG DID NOT OPEN.. ALL SIDE AND PASSENGER AIR BAGS DID OPEN. THE INSURANCE COMPANY CONSIDERS THE FOCUS TO BE A TOTAL LOSS. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10435198November 10, 2011
SEATS
THE HEAD REST PROJECT FORWARD TO THE POINT OF CAUSING NECK PAIN AND HEADACHES. CAUSES SEVERE PAIN MAKING IT HARD TO SLEEP AFTER DRIVING FOR ANY LENGTH OF TIME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10432600October 24, 2011
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
TL* THE CONTACT OWNS A 2010 FORD FOCUS. THE CONTACT STATED THAT THE DOORS WOULD NOT OPEN AUTOMATICALLY OR MANUALLY. THE VEHICLE WAS TAKEN TO THE DEALER NUMEROUS TIMES FOR THE FAILURE WHERE THE DEALER INSPECTED THE VEHICLE AND ADVISED THAT IF THE DOOR LOCKS WERE REPLACED, THE FAILURE WOULD NOT BE CORRECTED. THE MANUFACTURER SENT AN ENGINEER TO INSPECT THE VEHICLE. THE ENGINEER ADVISED THE CONTACT THAT THE VEHICLE DID NOT HAVE A FAILURE BUT MORE SO A MAINTENANCE PROBLEM IN WHICH THE VEHICLE DOORS WOULD NOT LOCK BECAUSE DIRT HAD BUILT UP BETWEEN THE LOCKS. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 100, 000 AND THE CURRENT MILEAGE WAS 20,000. THE VIN WAS NOT AVAILABLE. UPDATED11/29/11 *BF UPDATED 01/30/12
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10428769October 5, 2011
LATCHES/LOCKS/LINKAGES
TL* THE CONTACT OWNS A 2010 FORD FOCUS SE. THE CONTACT STATED THAT THE DOORS WOULD NOT UNLOCK. THE CONTACT WAS CONCERNED ABOUT BEING LOCKED IN THE VEHICLE AND NOT BEING ABLE TO EXIT. THE VEHICLE WAS TAKEN TO THE DEALER AND THEY ADVISED HER THAT THEY WERE UNABLE TO DIAGNOSE THE FAILURE. THE MANUFACTURER WAS CONTACTED AND THEY OFFERED NO ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 25,400.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10429732October 5, 2011
WHEELS, SUSPENSION
BOTH TIRES ON BACK CUPPED AND I WAS TOLD BY DEALER THAT IT WAS BECAUSE I DID NOT ROTATE THEM. I HAD TO BUY TIRES AND ALSO PAY FOR ALIGNMENT. NOW AT 56251 MILES IT DID IT AGAIN. TOOK IT TO DEALER AGAIN AND NOW THEY DAY IT NEEDS A REAR ADJUSTMENT KIT THAT COST $240.00 DOLLARS AND I HAVE TO PAY FOR IT. THE SERVICE CONSULTANT SAID IT WAS A FACTORY DEFECT BUT FORD SAYS IT ISN'T AND THEY WILL NOT PAY FOR IT. ALSO I TOOK IT IN BECAUSE IT MAKES A LOUD THUMP WHEN I HIT A BUMP. I TOLD THEM IT SOUNDS LIKE SHOCKS ARE BAD BUT THEY SAID NOTHING IS WRONG WITH CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10428318October 3, 2011
SUSPENSION
BOTH REAR TIRES STARTED MAKING NOISE. TOOK IT TO DEALER AND THEY SAID I HAD TO REPLACE 2 TIRES CAUSE THEY CUPPED. BOUGHT 4 NEW TIRES AND HAD AN ALLIGNMENT DONE. DID EVERYTHING THEY TOLD ME I HAD TO DO AND NOW AGAIN TIRES CUPPED. TOOK IT TO DEALER AND NOW THEY SAID IT NEEDS A REAR ADJUSTMENT KIT THAT COST OVER $900 PLUS LABOR, NEW TIRES AND ALLIGNMENT. FORD NOR DEALER WANT TO COVER ALL COST. ALSO MAKES A LOUD THUMP WHEN GOING OVER BUMP LIKE SHOCKS ARE BAD. TOOK IT TO DEALER AND THEY SAID SHOCKS WERE GOOD AND NOTHING WAS WRONG WITH IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10427609September 27, 2011
UNKNOWN OR OTHER
AFTER PURCHASING CAR PAINT CAME OFF UNDER PASSANGER FRONT DOOR ,ABOUT AN INCH LONG AND 1/4 WIDE. AT 32000 MILES PAINT WAS COMING OFF OF HOOD 1 INCH WIDE AND 1 INCH LONG. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10427237September 26, 2011
ELECTRICAL SYSTEM, LATCHES/LOCKS/LINKAGES
I WAS LOCKED IN MY OWN CAR! THE DRIVER'S SIDE DOOR WOULD NOT UNLOCK. I TRIED THE INSIDE DOOR LATCH, THE OUTSIDE DOOR LATCH, KEY FOB, AND EVEN TRIED TO UNLOCK WITH THE KEY FROM THE OUTSIDE. I HAD FRIENDS TRYING TO HELP ME GET THE DOOR UNLOCKED, WITH NO LUCK. I HAD TO CRAWL OUT THE PASSENGER SIDE OF THE CAR. AFTER LETTING THE CAR SIT OF OVER AN HOUR, THE DOOR WOULD FINALLY UNLOCK. THE DEALER IS SAYING IT IS THE ACTUATOR MOTOR GOING OUT, COST FOR THE MOTOR ALONE IS $400. THAT DOES NOT INCLUDE THE LABOR TO INSTALL IT. I THINK IT IS RIDICULOUS THAT AN ELECTRICAL MOTOR WOULD GO OUT WITH ONLY 38000 MILES ON IT. FROM WHAT I HAVE READ, THERE MOST CERTAINLY SHOULD BE A RECALL. HOPEFULLY IT WILL NOT REQUIRE SOMEONE GETTING TRAPPED IN A CAR AND LOOSING THEIR LIFE FOR THAT TO HAPPEN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10423808September 5, 2011
ENGINE AND ENGINE COOLING
THE INCIDENT OCCURRED ON 9/1/2011 AT ABOUT 3:00 PM. TRAFFIC WAS LIGHT AND WEATHER WAS DRY AND SUNNY. WE HAD BEEN DRIVING ABOUT 3 TO 4 HOURS WHEN THE PROBLEM BEGAN. WHILE DRIVING THE POSTED SPEED LIMIT IN OHIO ON I-75 SOUTHBOUND JUST SOUTH OF MILE MARKER 99 THE CAR STARTED BEHAVING LIKE I WAS OUT OF GAS EVEN THOUGH I HAD AT LEAST A HALF TANK LEFT. IT STARTED TO STALL AS I PULLED IT TO THE SHOULDER OF THE ROAD. AS I GOT IT STOPPED I NOTICED SMOKE/STEAM COMING FROM UNDER THE HOOD. I ATTEMPTED TO OPEN THE HOOD LATCH INSIDE THE CAR BUT WAS UNABLE TO. MY WIFE AND I EXITED THE CAR AND WENT TO THE FRONT WHERE SHE NOTICED IT WAS ON FIRE. WE IMMEDIATELY CALLED 911 FOR HELP. THE FIRE DEPARTMENT AND OHIO STATE TROOPERS ARRIVED AND ATTEMPTED TO PUT THE FIRE OUT. THE CAR WAS TOTALLY DESTROYED AS THE FIRE COMPLETELY ENGULFED THE CAR. THE VEHICLE WAS NEVER MODIFIED FROM STOCK AND WAS MAINTAINED AS REQUIRED. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10422913September 1, 2011
LATCHES/LOCKS/LINKAGES
TL* THE CONTACT OWNS A 2010 FORD FOCUS. THE CONTACT STATED THAT ALL FOUR DOORS EXHIBITED FAILURES WHEN UNLOCKING THE VEHICLE USING THE KEY FOB AND MANUALLY. THE CONTACT HAD TAKEN THE VEHICLE TO THE DEALER TWICE AND THE DEALER WAS ABLE TO GET THE DOORS OPENED BY REPLACING THE LINKAGE. THE CONTACT BELIEVED THE FAILURE TO BE A MANUFACTURING DEFECT. THE CONTACT HAD TO CRAWL THROUGH THE WINDOW IN ORDER TO ENTER THE VEHICLE. THE FAILURE MILEAGE WAS 10,900. THE RIGHT AND LEFT REAR DOORS WOULD NO LONGER OPEN; NOT EVEN MANUALLY. UPDATED 09/29/11 UPDATED 9/27/11 *CN FORD INFORMED THE CONSUMER, THEY WERE NOT RESPONSIBLE FOR ANY REPAIRS, DUE TO THE FACT THE CONSUMER LIVES ON A GRAVEL ROAD AND DIRT WAS GETTING INSIDE THE DOOR LOCKS. THEY CLAIMED IT WAS AN ENVIRONMENTAL ISSUE. UPDATED 10/14/11.*JB UPDATED 11/07/11 *BF THE CONSUMER STATED HE/SHE DID NOT CRAWL THROUGH THE WINDOW. FORD TOLD THE CONSUMER TO CRAWL THROUGH THE WINDOW IN THE EVENT OF AN ACCIDENT. THE CONSUMER DECLINED DUE TO BEING DISABLED. THE CONSUMER STATED THE FAILURE MILEAGE WAS BEFORE 10,900. UPDATED 06/13/2012 *JS UPDATED 06/15/12 UPDATED 06/21/12 ... UPDATED 08/15/12 *BF UPDATED 08/20/12 *BF UPDATED 08/20/2012 *JS THE CONSUMER STATED THE RIGHT REAR DOOR COULD NOT BE UNLOCKED MANUALLY OR BY REMOTE. UPDATED 08/21/12 UPDATED 08/11/12 *BF UPDATED 09/17/2012 *JS THE CONSUMER STATED THE LEFT REAR DOOR AND RIGHT REAR DOOR WOULD NOT UNLOCK MANUALLY OR WITH THE REMOTE. UPDATED 09/24/12 UPDATED 10/29/14*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10421135August 23, 2011
LATCHES/LOCKS/LINKAGES, VISIBILITY:SUN/MOON ROOF ASSEMBLY, TIRES
TL* THE CONTACT OWNS A 2010 FORD FOCUS. THE CONTACT STATED BOTH PASSENGER AND DRIVERS REAR POWER DOORS WERE DEFECTIVE. SHE WAS ONLY ABLE TO EXIT THE VEHICLE FROM THE REAR, IF THE VEHICLE WAS IN PARK AND THE FRONT DRIVER SIDE DOOR WAS OPENED. THE DEALER ADVISED HER THAT THE VEHICLE WAS OPERATING AS DESIGNED AND TO REPLACE THE LOCKING MECHANISM IF SHE DID NOT FEEL SAFE. THE MANUFACTURER WAS NOT NOTIFIED NOR WAS THE VEHICLE REPAIRED. THE CURRENT MILEAGE WAS 23,135. THE APPROXIMATE FAILURE MILEAGE WAS 10,000. UPDATED 9/27/11 *CN THE SUNROOF LEAKED WATER AND THE TIRES CAUSED A SEVER VIBRATION. THE TIRE ISSUE HAS SINE BEEN RESOLVED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10420861August 21, 2011
STRUCTURE:BODY:DOOR, LATCHES/LOCKS/LINKAGES
I OWN A 2010 FORD FOCUS. THE BACK DOOR ON THE DRIVER'S SIDE WILL NOT OPEN OR CLOSE. THE DEALER WAS SUPPOSED TO HAVE FIXED IT BUT IT IS BACK TO NOT WORKING. THIS SAME THING HAS HAPPENED TO MY SON WHO OWNS A 2008 FORD FOCUS. I THINK FORD NEEDS A RECALL ON THE 2008 AND 2010 FORD FOCUS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10419508August 15, 2011
FUEL SYSTEM, GASOLINE, VEHICLE SPEED CONTROL
ELECTRONIC THROTTLE BODY LIGHT COMES AND 2010 FORD FOCUS JUST LOSES POWER..THIS SEEMS TO BE A ON GOING ISSUE.... *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10418477August 11, 2011
POWER TRAIN:AUTOMATIC TRANSMISSION
BOUGHT USED 2010 FORD FOCUS IN FEBRUARY. HAD NO PROBLEM FOR THE FIRST 3 MONTHS OF OWNING THE VEHICLE, THEN ALL OF A SUDDEN I WAS HAVING ISSUES. THE CAR STARTED PULLING TO THE RIGHT TOO MUCH, TOOK IT TO THE DEALERSHIP WHERE I BOUGHT THE CAR, THEY SAID ITS NORMAL FOR THE "SLIGHT" PULLING TO THE RIGHT AS IT'S THE ROAD AND NOT THE CAR (TIRE PRESSURE WAS ALL IN RANGE), SO THEY SENT ME HOME. THIS IS AN ONGOING ISSUE WITH NO ANSWER. TWO WEEKS AFTER, I WAS HAVING STEERING WHEEL PROBLEMS. IT WOULD SHAKE("RATTLE") WHEN COMING TO A STOP(BREAKING) AND WHEN I WAS DRIVING OVER 45 MPH. SAME DEALERSHIP RAN A DIAGNOSTIC TESTING AS WELL AS TEST DRIVE,FOUND NOTHING WAS WRONG, THIS HAS BEEN AN ONGOING ISSUE FOR 3 MONTHS WITH NO FIXES. I TOOK IT TO A FORD CERTIFIED DEALERSHIP, THEY FOUND NOTHING THAT WAS CAUSING THE PROBLEM, NOTHING THEY CAN DO TO HELP ME FURTHER. I AM ALSO HAVING AN A/C ISSUE, IT IS NOT COOLING AT MAX AND IS EMITTING A FOUL ODOR AFTER TURNING THE VEHICLE ON. DEALERSHIP CHECKED THE CABIN FILTERS AND COOLING LIQUIDS, ALL WAS CLEAN AND FULL - OFFERED TO DO A "SPRAY" TO TRY AND ELIMINATE THE ODOR,BUT DID NOT WANT TO PROCEED WITH THAT OPTION.. MY BIGGEST ISSUE IS WITH THE CAR NOT ACCELERATING WHEN PRESSING GAS PEDAL AND ALSO KEEPS ROLLING FORWARD AFTER APPLYING BREAKS AND WHEN AT A STOP. THIS IS A RECENT ISSUE WITHIN THE PAST MONTH. I WILL PRESS THE BRAKE PEDAL WHEN COMING TO A STOP, BUT HAVE TO PUSH THE BRAKE PEDAL ALMOST DOWN TO THE FLOOR TO MAKE IT STOP COMPLETELY. I HAVE HAD CLOSE-CALLS WITH RUNNING INTO THE BACK OF OTHER VEHICLES IN FRONT OF ME BECAUSE OF THIS ISSUE. ALSO WHEN I AM AT A COMPLETE STOP, THE CAR WILL UNEXPECTEDLY "KICK" AND KEEP MOVING FORWARD, THUS CAUSING ME TO HAVE TO PUT EVEN MORE PRESSURE ON THE BRAKES TO MAKE IT STOP. ALONG SIDE THAT ISSUE IS WITH MY ACCELERATOR. I WILL APPLY THE GAS PEDAL AND THE CAR WOULD NOT ACCELERATE AND WILL GIVE A FEW KICKS IF I PRESS IT DOWN ON IT MORE TO MAKE IT ACCELERATE. NO FIXES. ONGOING ISSUE OVER A MONTH. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10417698August 5, 2011
ENGINE AND ENGINE COOLING:ENGINE
TL* THE CONTACT OWNS A 2010 FORD FOCUS. THE CONTACT STATED THAT WHILE DRIVING 60 MPH, THE VEHICLE SUDDENLY STALLED. AFTER A FEW MINUTES, THE VEHICLE RESTARTED AND BEGAN TO DRIVE AS NORMAL. THE DEALER DIAGNOSED THAT THERE WAS A SENSOR FAILURE INSIDE OF THE ENGINE. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS 12,000 AND THE CURRENT MILEAGE WAS 15,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10415197July 26, 2011
ENGINE AND ENGINE COOLING:ENGINE
TL* THE CONTACT OWNS A 2010 FORD FOCUS. THE CONTACT STATED THAT THE IGNITION WIRING WAS EXPOSED AND WOULD CAUSE THE THIRD CYLINDER TO MISFIRE. THE VEHICLE WOULD ALSO STALL WHILE DRIVING 10 MPH. THE VEHICLE RESTARTED IMMEDIATELY, BUT THE CONTACT HAD TO CONTINUOUSLY APPLY PRESSURE TO THE ACCELERATOR PEDAL DUE TO THE LOSS OF THE THIRD CYLINDER. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER, WHO STATED THAT THE WIRING WAS CHEWED BY A RODENT, RESULTING IN THE STALLING. THE VEHICLE WAS REPAIRED BY REPLACING THE EXPOSED WIRING. THERE WAS NO RECALL FOR THIS FAILURE. THE MANUFACTURER WAS NOTIFIED, AND STATED THAT IT WAS UP TO THE DEALER WHETHER OR NOT TO REPAIR THE VEHICLE. THE FAILURE MILEAGE WAS 25,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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