Ford Fiesta Complaints

3,175 consumer complaints on file.

#11472350July 5, 2022
POWER TRAIN
The contact owns a 2016 Ford Fiesta. The contact stated while driving 30 MPH, the vehicle started jerking forward. The contact stated no warning light was illuminated. The contact was able to continue driving and eventually, the vehicle independently started to drive normally without a failure. The contact stated he experienced the failure for a second time and the vehicle shifted independently into neutral(N). The contact stated that the check engine, the battery, and coolant warning lights were illuminated. The contact drove the vehicle to an independent mechanic but after parking the vehicle the vehicle failed to restart. The independent mechanic stated that the battery needed to be replaced. The vehicle was replaced; however, the check engine and transmission error service now warning lights were illuminated. The contact stated that he continued to experience the failure and the vehicle was not drivable. The contact towed the vehicle to the local dealer, where it was diagnosed with needing the transmission module to be replaced. The vehicle was being serviced. The manufacturer had been informed of the failure. The failure mileage was approximately 115,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11471981July 1, 2022
FIRERELATED
The contact owned a 2014 Ford Fiesta. The contact stated that while driving at an undisclosed speed, the vehicle caught fire from underneath the hood. The contact was able to safely exit the vehicle but suffered a left knee injury while exiting the vehicle. No medical attention was received. The fire department was able to extinguish the fire. The contact was unaware if there was a police or fire department report. The vehicle was towed to the contact's residence and had not yet been deemed totaled by the insurance company. The manufacturer was made aware of the failure and a case was opened. The manufacturer transferred the contact to file a complaint with NHTSA. The failure mileage was approximately 47,700.
Crash:
No
Fire:
Yes
Injuries:
1
Deaths:
0
#11471584June 29, 2022
POWER TRAIN
Transmission malfunction reported on console at around 89,000 miles after care failed to engage in reverse. Took to dealer which resulted in over 5K in repairs to rebuild transmission.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11471091June 27, 2022
ENGINE AND ENGINE COOLING:COOLING SYSTEM
The contact owns a 2015 Ford Fiesta. The contact stated that while idled, there was smoke observed coming from under the hood of the vehicle. The vehicle was turned off and liquid was noticed under the hood of the vehicle. The dealer was called and informed the contact that they would not be able to diagnose the vehicle. The failure occurred a second time and the contact called the dealer, however, they had not been able to bring the vehicle as of yet. The manufacturer was made aware of the failure and confirmed the vehicle was not included in any recalls. The approximate failure mileage was 80,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11470820June 24, 2022
ENGINE
The contact's father-in-law owns a 2015 Ford Fiesta. The contact stated while the owner was driving approximately 45 MPH, the engine misfired. The contact stated that the check engine warning light was illuminated. The contact also stated that the vehicle was leaking coolant. The owner took the vehicle to the local dealer, where it was diagnosed with needing the engine to be replaced. The vehicle was not repaired. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 17V209000 (Engine and Engine Cooling) however, the VIN was not included. The manufacturer had been informed of the failure. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11469747June 17, 2022
ENGINE, SEATS
Seats move after adjusting and sometimes the malfunction check engine code comes on
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11469788June 17, 2022
ELECTRICAL SYSTEM: INTEGRATED TRAILER BRAKE CONTROL
The contact owns a 2019 Ford Fiesta. The contact stated while the vehicle was parked at a gas station, the vehicle rolled forward on its own crashing into another vehicle. No one was injured. No police report was filed. The contact drove the vehicle to a repair facility where they repaired the vehicle of cosmetic damages and the radiator was repaired. The dealer nor the manufacturer was notified of the failure. The failure mileage was 52,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11469503June 16, 2022
UNKNOWN OR OTHER
This happened back in NOV. 2016. I seen the the recall from Ford on 2.9 million cars. Although my make and model is not specifically named in the recall, it is exactly what happened to me. I went to eat at a diner and pulled in to the parking space. I put the car in park, and took my foot off the brake. When I did so, my car jumped forward on to the sidewalk and crashed into the building. This caused both myself and my mother who was 82 at the time to be thrown forward toward the dash and front windshield. It was necessary to call the EMS, Fire, and Ambulance to inspect the structure and tend to me and my mom.There was not any lights or warning when this happened. It was my first time experiencing this from the car. We had the car taken to the Body shop to repair the damages, however there was never a mechanical checks done on the vehicle (we would not have suspected the need to do that).
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#11469139June 14, 2022
POWER TRAIN:AUTOMATIC TRANSMISSION
The contact owns a 2011 Ford Fiesta. The vehicle had previously been serviced at the dealer for unknown transmission repairs on two separate occasions; however, the failure recurred. The contact stated that while driving at an undisclosed speed, the vehicle made rattling sounds and hesitated during acceleration. Additionally, the gear shifter would not shift into the selected gear. The vehicle was taken to the dealer, and the dealer informed the contact that the transmission needed to be replaced; however, the vehicle was not diagnosed nor repaired. The manufacturer was made aware of the failure but informed the contact that the warranty had expired. The failure mileage was approximately 57,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11468702June 10, 2022
LATCHES/LOCKS/LINKAGES
The contact owns a 2015 Ford Fiesta. The contact stated that while her son was driving at an undisclosed speed, the passenger's side front door inadvertently opened. The dealer was made aware of the failure; however, the vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure and informed the contact to take the vehicle to the dealer for a diagnostic test. The contact related the failure to NHTSA Campaign Number: 20V177000 (Latches/Locks/Linkages). The failure mileage was approximately 60,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11468501June 9, 2022
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
The contact owns a 2018 Ford Fiesta. The contact stated that the backup camera displayed a distorted image. There were no warning lights illuminated. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11467632June 5, 2022
AIR BAGS
Fan stopped working out of no where causing car to over heat happened multiple times even after being replaced. Airbag lights say airbag on passenger side is off even when someone is in the seat this happens alot. Back driver side turn signal will not work and everything has been changed and looked at by several mechanics. When driving it sometimes does not want to shift wants to just stay at one rpm and jerk
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11467336June 3, 2022
POWER TRAIN, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Transmission control module failed and driving is unsafe as lurching pick up in traffic and complete failure of transmission. No reverse or forward gear.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11467362June 3, 2022
ENGINE
I should have an open recall for the coolant reservoir however it isn’t coming up at any Ford dealerships. There’s an issue with the OEM Khalid reservoir that comes in this vehicle and it’s leaking fluid.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11466883June 1, 2022
POWER TRAIN
Received extended warranty notice in September, 2019. Vehicle is still under 100,000 miles and was purchased in 2018. DPS6 module failed and caused break to lock up and all accessories in vehicle to stop performing. Had to get work done and ford required me to pay for replacement and labor of defective part. Clutch seems to not shift properly and causes a shuddering in the transmission. I have difficulty accelerating after coming to a complete stop (such as at a light). Reported these issues to dealership I had purchased vehicle from in 2018, shortly after purchase. Everyone continued to tell me there was no defect with the transmission or the clutch. I went to a few different ford dealers to inquire about the extended warranty notice on the powershift transmission: “Ford Motor Company's commitment is not only to manufacture high-quality, reliable products, but to also achieve full customer satisfaction. To demonstrate this commitment, we offer you the Customer Satisfaction Program at no cost for your vehicle with the VIN above. For your peace of mind, Ford Motor Company will extend the coverage of the clutch warranty. This program increases clutch warranty coverage to a total 7 years or 100,000 miles from the warranty start date, whichever be fulfilled first. NOTE: Your vehicle may have a vibration or intermittent jerk in the transmission clutch when accelerating smoothly after being stopped, during shift events.” (Ford Motor Company). According to a number of Ford employees, none of these defects are covered by Ford Motor Vehicle Company. Also, there were no DPS6 Modules available; the part was out of stock for 6 months. Service tech recommended I order part online; even provided name on shipment information; confirming he authorized and accepted the use of non-ford part. Didn’t know I was even allowed to use the aftermarket part. Requested OEM. Ended up paying for the shipping, total price of the part, and labor costs.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11466906June 1, 2022
SERVICE BRAKES
The contact owns a 2015 Ford Fiesta. The contact stated that while pressing the brake pedal the brakes would grab and jerk causing the vehicle to abruptly stop and making the vehicle undrivable. The vehicle was towed to an independent mechanic who replaced the brake pads, brake rotors, and brake lines but the vehicle continue to exhibit the failure. After reexamining the vehicle it was determined that the ABS module was faulty and needed to be replaced. The vehicle was not repaired. The manufacturer and local dealer were contacted but no assistance was offered. The failure mileage was 130,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11466690May 31, 2022
UNKNOWN OR OTHER, ENGINE
HVAC blend door actuator malfunctioned without apparent cause. Caused engine to overheat. Could not drive vehicle until issue was resolved.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11466364May 27, 2022
POWER TRAIN
The contact owns a 2015 Ford Fiesta. The contact received notification of Manufacturer Communication Number: AE8Z-7Z369-F (Transmission Clutch). The contact took the vehicle to the local dealer and had the recall repair completed. The contact stated that the vehicle was taken to Cincinnati, OH to her granddaughter. The contact stated while her granddaughter was driving 30 MPH, the vehicle began to decelerate while depressing the accelerator pedal; however, the vehicle failed to respond. The driver stated no warning light was illuminated. The driver was able to cruise to a stop on the side of the road. The vehicle was not drivable. The vehicle was towed back to the residence. The vehicle was taken back to the local dealer and the mechanic performed the manufacturer recall remedy repair for a second time. The dealer completed the repair but the contact was informed that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 75,688.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11466193May 26, 2022
UNKNOWN OR OTHER
The contact owns a 2018 Ford Fiesta. The contact stated that while shifting gears after refueling the vehicle, the vehicle hesitated before returning to normal operation. The contact stated that the accelerator pedal sometimes had to be depressed multiple times before the vehicle accelerated properly. The vehicle also displayed several electrical shortages. The vehicle was taken to the dealer and diagnosed with a defective canister purge valve. The canister purge valve was replaced and several unknown repairs were performed; however, the failure persisted. The manufacturer was made aware of the failure. The approximate failure mileage was 20,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11466084May 25, 2022
AIR BAGS
The contact owns a 2016 Ford Fiesta. The contact stated while his girlfriend was driving at 45 MPH with him in the front passenger seat, another vehicle suddenly crossed in front of the vehicle, causing the vehicle to crash into the rear end of the other vehicle. The front driver's side air bag and the passengers' side air bags failed to deploy. The driver's knee air bag deployed. There was no warning light illuminated. The contact's girlfriend sustained neck injuries and leg injuries and was transported to the hospital by emergency units. The contact sustained soreness on the right knee and stomach. The contact sought medical assistance the next day. A police report was filed. The vehicle was towed to a tow lot. The dealer was notified of the failure. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure but did not provide any assistance. The manufacturer referred the contact to NHTSA. The failure mileage was approximately 145,000.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0

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