Ford Fiesta Complaints

3,175 consumer complaints on file.

#10763299September 12, 2015
POWER TRAIN, ENGINE
MY VEHICLE WAS HAVING TROUBLE CHANGING GEARS AND FELT AS THOUGH IT WAS GOING TO DIE AT THE INTERSECTIONS. I TOOK MY VEHICLE TO THE DEALERSHIP WHERE THEY PERFORMED A "REPROGRAM PCM AND TCM". WITHIN A MONTH OF THIS REPAIR, MY VEHICLE WAS EXHIBITING THE SAME ISSUE! I TOOK IT TO A DEALERSHIP IN PHOENIX, AZ AND IT TOOK ALMOST 5 WEEKS TO GET THE NEW TRANSMISSION DELIVERED TO THE DEALERSHIP DUE TO THE PART BEING OUT OF STOCK WITH THE NUMEROUS REQUESTS FOR NEW TRANSMISSION ON THIS YEAR VEHICLE. I HAD TO FIGHT WITH THE DEALERSHIP TO KEEP THE RENTAL CAR I WAS PROVIDED WITH. THEY CONTINUALLY CALLED ME REQUESTING I BRING THE RENTAL CAR BACK ALTHOUGH MY VEHICLE WAS NOT YET REPAIRED. I HAVE BEEN HAVING CONTINUING PROBLEMS WITH MY CAR AND TOOK IT IN TO THE DEALERSHIP TODAY FOR YET ANOTHER RECALL ON MY TRANSMISSION AND WAS TOLD IT WOULD TAKE APPROXIMATELY 3 DAYS TO PERFORM AND THAT FORD WILL NOT PROVIDE ME WITH A RENTAL VEHICLE WHILE MY REPAIRS ARE BEING PERFORMED. HOW CAN A COMPANY SELL A CAR TO CONSUMERS WITH A KNOWINGLY DEFECTIVE TRANSMISSION AND NOT BE ACCOUNTABLE TO THE PEOPLE THAT PURCHASED THIS VEHICLE IN GOOD FAITH? I CAN NOT BELIEVE THAT THE SAFETY COMMISSION IS NOT HOLDING FORD ACCOUNTABLE AND MAKING THEM REIMBURSE AND RECTIFY THIS SAFETY HAZARD. I HAVE MADE MY ENTIRE FAMILY AWARE IN WRITING, SHOULD SOMETHING HAPPEN TO ME IN THIS VEHICLE, THEY ARE TO PROCEED WITH A LAW SUIT! HOW MANY PEOPLE NEED TO BE INJURED BEFORE THIS VEHICLE IS RECALLED??????
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10762918September 10, 2015
POWER TRAIN, ENGINE
WHILE DRIVING FROM DENVER TO LONGMONT CO (8/14/15) ON HWY 76 THE VEHICLE WOULD NOT RESPOND WHEN I NEEDED TO ACCELERATE THEN THE ENGINE CUT OFF. I WAS ABLE TO RESTART AND PUT IN NEUTRAL TO NAVIGATE TRAFFIC TO GET TO SIDE OF THE ROAD. THE CAR DIED. IT COULD NOT BE RESTARTED. WHILE WAITING FOR TOW TRUCK I WAS ABLE TO START CAR AGAIN AND TRIED TO DRIVE, IT WOULD NOT RESPOND TO ACCELERATOR AND THEN DIED. CAR WAS TOWED TO LONGMONT REPAIR SHOP. THE MECHANIC THERE REACHED OUT TO FORD AND WAS TOLD THEY WERE AWARE OF THOSE ISSUES BUT PART WAS ON 6 MONTH BACKORDER. CAR WAS THEN PICKED UP BY FORD OF LONGMONT. THEY SAID THAT IT WASN'T THE TCM AND REPLACED 3 SMALLER PARTS. SIX DAYS LATER I WAS DRIVING ON DIAGONAL HIGHWAY IN BOULDER CO AND THE CAR REFUSED TO ACCELERATE AND THE DIED. CAR WAS TOWED TO FORD OF LONGMONT AGAIN. I WAS TOLD BY THE SERVICE DEPARTMENT THAT FORD REQUIRES THAT WHEN REPLACING THE TCM THEY MUST FIRST REPAIR MINOR PART AND RETURN TO CUSTOMER AS "FIXED" AND WAIT FOR SUBSEQUENT PART FAILURE BEFORE REPLACING THE TCM. FORD OF LONGMONT REPLACED THE PART ON 8/20/15.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10761591September 9, 2015
POWER TRAIN
2013 FORD FIESTA. CONSUMER WRITES IN REGARDS TO TRANSMISSION ISSUES. *SMD THE CONSUMER STATED THE VEHICLE HAS BEEN TO THE DEALER THREE TIMES, IN AN ATTEMPT TO FIX THE TRANSMISSION. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10762506September 9, 2015
ENGINE, POWER TRAIN
TL* THE CONTACT OWNS A 2013 FORD FIESTA. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 5 MPH, THE VEHICLE VIBRATED. THE VEHICLE WAS MAKING AN ABNORMAL NOISE COMING FROM THE TRANSMISSION. THE FAILURE WAS RECURRING. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS REPAIRED UNDER A MANUFACTURERS RECALL BUT THE FAILURE RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 12,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10761951September 7, 2015
POWER TRAIN
PROBLEM IS THE TRANSMISSION FAILED TO ENGAGE WHEN I PRESSED ON THE GAS PETAL TO GO, IT TOOK ALMOST A FULL SECOND AFTER PRESSING THE ACCELERATOR, I WOULD ESTIMATE, BEFORE THE TRANSMISSION WOULD ENGAGE INTO 1ST GEAR. I HAVE HAD IT HAPPEN BEFORE TO A LESSER EXTENT, ALL RANDOMLY, SO I NEVER KNOW WHEN IT WILL OR WON'T GO WHEN I PRESS ON THE GAS PETAL. VERY DANGEROUS IF YOU NEED TO CROSS TRAFFIC AND THE CAR JUST SITS THERE THEN DECIDES TO SHOOT YOU OUT INTO ONCOMING TRAFFIC. I ALSO HAD PROBLEMS WITH SHUDDERING AT LOW SPEEDS, AND HARD SHIFTING FROM 4TH TO 5TH GEAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10761192September 3, 2015
POWER TRAIN
TL* THE CONTACT OWNS A 2011 FORD FIESTA. WHILE DRIVING APPROXIMATELY 20 MPH, THE POWER TRAIN HESITATED INTERMITTENTLY WITHOUT WARNING. THE FAILURE RECURRED ON SEVERAL OCCASIONS. THE VEHICLE WAS TAKEN TO THE VEHICLE WHERE IT WAS DIAGNOSED THAT THE TSM NEEDED TO BE REPLACED. THE DEALER STATED THAT THE VEHICLE COULD NOT BE REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 15,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10760415August 31, 2015
POWER TRAIN
TL* THE CONTACT OWNS A 2012 FORD FIESTA. WHILE DRIVING APPROXIMATELY 30 MPH, THE TRANSMISSION FAILED TO SHIFT GEARS PROPERLY AND JERKED. THE FAILURE REOCCURRED WHEN DRIVING ON SEVERAL OCCASIONS. THE VEHICLE WAS REPAIRED UNDER THE MANUFACTURER SPECIAL CUSTOMER SATISFACTION PROGRAM PERTAINING TO THE REPLACEMENT OF THE TRANSMISSION SHIFTER. AFTER THE REMEDY WAS PERFORMED, THE FAILURE RECURRED TWICE. THE RECALL REMEDY WAS INSUFFICIENT AND FAILED TO CORRECT THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 300.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10760248August 31, 2015
POWER TRAIN
TL* THE CONTACT OWNS A 2012 FORD FIESTA. THE CONTACT STATED THAT WHILE DRIVING AT 30 MPH, THE BRAKE PEDAL WAS DEPRESSED BUT THE VEHICLE FAILED TO STOP. IN ADDITION, THE CONTACT STATED THAT THE VEHICLE VIBRATED AND JERKED. THE FAILURE RECURRED ON NUMEROUS OCCASIONS. THE VEHICLE WAS TAKEN TO A DEALER MULTIPLE TIMES WHO DIAGNOSED THAT THE CLUTCH NEEDED TO BE REPLACED AND THE COMPUTER NEEDED TO BE UPDATED. THE VEHICLE WAS REPAIRED . HOWEVER, THE FAILURE PERSISTED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 20,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10760185August 29, 2015
POWER TRAIN, UNKNOWN OR OTHER
THE CAR SHUDDERS AND SPITS AT TAKE OFF. SOMETIMES STALLS BOTH IN FORWARD AND REVERSE WHEN I FIRST GIVE IT GAS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10760068August 28, 2015
STRUCTURE:BODY
FRONT PASSENGER DOOR FAILED TO CLOSE. THE PROBLEM IS IDENTICAL TO THE PROBLEM DESCRIBED IN NHTSA CAMPAIGN NUMBER: 15V246000. THE VEHICLE WAS MANUFACTURED ON JULY 3, 2013, WHICH IS PAST THE MAY 31, 2013 CUTOFF FOR THE AFFECTED VEHICLES, ACCORDING TO FORD. REPLACING THE DOOR LATCH ASSEMBLY CORRECTED THE PROBLEM. THE REPLACED PART HAS A PART NUMBER OF AE8A-5421812. .....UPDATED 12/03/15 *BF *CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10759667August 27, 2015
POWER TRAIN:CLUTCH ASSEMBLY
TL* THE CONTACT OWNS A 2014 FORD FIESTA. WHILE DRIVING 15 MPH, THE VEHICLE JERKED AND HESITATED WHEN THE ACCELERATOR PEDAL WAS DEPRESSED. THE VEHICLE WAS TOWED TO A DEALER WHERE IT WAS DIAGNOSED THAT THE CLUTCH NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED BUT THE FAILURE PERSISTED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 5,405.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10759775August 27, 2015
POWER TRAIN
WHEN ATTEMPTING TO ENTER A HIGHWAY FROM A RAMP AS I ATTEMPTED TO ACCELERATE INTO TRAFFIC THE TRANSMISSION SHOOK AND THE CAR SLOWED ALMOST CAUSING A REAR END COLLISION . THIS HAS BEEN A CONTINUOUS PROBLEM NO CONTROL OVER CAR SPEEDING UP OR SLOWING DOWN ON ITS OWN AT TIMES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10759850August 27, 2015
STEERING
BEGAN TO HEAR A CLUNKING NOISE IN THE STEERING ACCOMPANIED BY VIBRATION IN THE STEERING WHEEL. THIS NOISE AND VIBRATION HAS STEADILY INCREASED SINCE FIRST NOTICING IT. FEELS AS THOUGH A BEARING OR BUSHING HAS FAILED OR A TOOTH IN THE STEERING GEAR IS MISSING. PLEASE NOTE: THIS CAR HAS BEEN MAINTAINED IN A TIMELY FASHION AND ALL SERVICE HAS BEEN PERFORMED BY FORD DEALERSHIPS. ALSO I AM 59 YEARS OLD AND TREAT THE CAR WITH RESPECT. I AM WORRIED THAT WHATEVER IT IS MAY FAIL ALL-TOGETHER AND CAUSE ME TO HAVE AN ACCIDENT. PLEASE NOTE: THERE ARE OTHER COMPLAINTS OF THIS PROBLEM POSTED ON THE INTERNET.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10759610August 26, 2015
UNKNOWN OR OTHER
IT HAPPENS INTERMITTENTLY BUT MORE FREQUENTLY AS TIME GOES BY. I WILL BE AT A STOP LIGHT/SIGN AND THE RPM'S WILL GO AS HIGH AS 3500; I TURN ON THE AIR CONDITIONER OR HEATER AND IT COMES DOWN; AND THEN STALLS. IT SPUTTERS AND SURGES AND THEN THE POWER WILL ALL BUT GO OFF AND I GET THE WARNING: ENGINE FAILURE: SEE YOUR DEALER IMMEDIATELY. THIS HAS NOW HAPPENED AT LEAST 4 TIMES. TWICE, I HAVE BEEN ON THE HIGHWAY AND WILL TOTALLY BE UNABLE TO GO OVER 10 MILES AN HOUR; IF I SHUT IT OFF FOR 5 MINUTES WHEN IT COMES BACK ON IT IS USUALLY OK. I READ THAT FORD AGREED TO FIX 1,600,000 CARS THAT "LIMP HOME". I NEVER RECEIVED A NOTICE ON MINE AND I HAVE READ THERE WERE 59,807 WARRANTY CLAIMS RELATED TO ETB REPLACEMENTS. A SO-CALLED "CUSTOMER SATISFACTION PROGRAM EXTENDED THE ETB WARRANTY COVERAGE FOR UP TO 10 YEARS. WHEN I TOOK MY IN THEY SAID IT WAS NOT COVERED UNDER WARRANTY. IT IS DANGEROUS TO DRIVE AS THE CONSTANT STALLING IN TRAFFIC ETC.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10759286August 25, 2015
POWER TRAIN, ENGINE, UNKNOWN OR OTHER
CAR STUTTERS AND JERKS WHEN MOVING SLOW, OR COMING FROM S STOP. THE DUAL CLUTCHES HAVE BEEN REPLACED TWICE ALREADY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10759321August 25, 2015
POWER TRAIN
WE PURCHASED THE CAR LIGHTLY USED AND ARE THE SECOND OWNER. WE BOUGHT IT WITH ABOUT 7,500 MILES ON THE ODO. WHEN ACCELERATING FROM A STOP, THE TRANSMISSION SHUTTERS AND VIBRATES, SOMETIMES VIOLENTLY CAUSING A PAUSE IN THE ACCELERATION WHICH HAS SOMETIMES BEEN PROBLEMATIC IN TOUGH TRAFFIC SITUATIONS. IF STOPPED ON A HILL AND TRYING TO ACCELERATE, THE CAR STRUGGLES BETWEEN 1ST AND 2ND GEAR AND TO ACCELERATE. WE VIEW THIS AS A MAJOR SAFETY CONCERN. UPON TAKING IT TO THE DEALERSHIP THREE TIMES, THEY COMMON ANSWER IS THAT "IT ACTS THAT WAY BECAUSE IT HAS A TRANSMISSION THAT IS A MANUAL TRANSMISSION LINKED WITH AN AUTOMATIC" AND NO ATTEMPT IS EVER MADE TO FIX THE PROBLEM. ONLY ONE TIME, THEY DID A COMPUTER UPDATE, BUT THE PROBLEM STILL EXISTED, AND SO WE TOOK IT BACK AND RECEIVED THE ANSWER GIVEN ABOVE. THE TRANSMISSION DOES NOT FUNCTION SAFELY OR APPROPRIATELY, AND SHOULD BE RECALLED. IT HAS CAUSED US A LOT OF STRESS WHEN GETTING ON HIGHWAYS OR MAJOR ROADWAYS BECAUSE OF THE ACCELERATION (OR LACK OF) ISSUE. PLUS WHEN THE CAR JOLTS, SHAKES, AND VIBRATES VIOLENTLY, YOU FEEL LIKE THE WHOLE CAR IS GOING TO BREAK APART.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10759333August 25, 2015
UNKNOWN OR OTHER
THE DOOR LATCH OF THE BACK PASSENGER DOOR MALFUNCTIONED AND WOULD NOT LATCH/CLOSE THE BACK SEAT DOOR. THE LATCH WAS DETERMINED TO UNCORRECTABLE AND THE DOOR WAS UNABLE TO COMPLETELY CLOSE. HOUSTON'S FORD HELFMAN PROVIDED INFORMATION THAT THE MALFUNCTION WAS RECALL, BUT THE CURRENT RECALL WAS NOT RELEASED PUBLICLY. WHEN CONTACTING HOUSTON'S HELFMAN FORD DEALERSHIP THEY PROVED TO BE RUDE AND VERY DIFFICULT TO PROVIDE QUALITY INFORMATION ON CORRECTING THEIR MANUFACTURE'S MALFUNCTIONING PART. THE VEHICLE IS CURRENTLY IN THEIR SHOP, HOWEVER THE STATUS OF RESOLVING THE ISSUE WAS UNKNOWN BY THE END OF THE DAY. A FORMAL COMPLAINT WAS MADE THEN ABOUT A HALF HOUR LATER THE SERVICE MANAGER CALLED AND APOLOGIZED FOR HIS TEAM'S UNPROFESSIONAL AND RUDENESS. ADDITIONALLY, HE STATED HE WILL ESCALATE THE ISSUE TO GET IT RESOLVED OR BEGIN THE INSPECTION PROCESS. THE POINT OF THIS COMPLAINT IS THE FACT THAT WE WERE FORTUNATE TO DISCOVER THIS MALFUNCTION IN THE DRIVE WAY. IF WE WERE DRIVING WITH PASSENGERS - YOUNG CHILDREN, CANINES, OR ELDERLY - IN THE BACK SEAT AND THE PROBLEM WAS DISCOVERED AT 60 MPH ON A HIGHWAY THEN THIS COULD HAVE BEEN A TRAGIC FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10758556August 22, 2015
ENGINE
ABOUT A YEAR AGO I WAS GOING UP LOMBARD STREET IN SAN FRANCISCO WITH A FRIEND OF MINE AND 2 YOUNGER SISTERS. WE WERE WAITING IN THE LINE OF CARS, AS THERE IS ALWAYS AN AMOUNT TRYING TO GO UP THE FAMOUS STREET. AFTER 10 MINUTES IN TRAFFIC MY ENGINE LINE CAME UP WITH A WARNING STATING THE ENGINE WAS TO HOT. WHEN THE CARS MOVED UP MINES WOULD NOT ACCELERATE. I TRIED PUSHING ON THE GAS AND THE CAR WOULD NOT MOVE. I WASN'T SURE WHAT TO DO SINCE MY CAR WAS STUCK ON AN INCLINE WITH A HEAVY AMOUNT OF TRAFFIC SO I TOLD MY FRIEND TO TAKE THE WHEEL. HE SOON NOTICED THAT ALTHOUGH THE CAR DIDN'T WANT TO GO UP IT WAS ABLE TO REVERSE. SO HIS IDEA WAS TO GO ON THE OPPOSITE SIDE OF THE STREET WHERE THERE WERE NO CARS GOING AT THE MOMENT IN REVERSE. WITH MY LITTLE SISTERS FRIGHTEN IN THE CAR WE DECIDED IT WAS A GOOD IDEA TO GET OUT OF THE HEAVY TRAFFIC INCASE I NEEDED TO CALL A TOE TRUCK. WE REVERSE THE CAR ON THE OPPOSITE SIDE OF THE STREET ALL THE WAY DOWN AND WAS ABLE TO PARK IT CORNER IN REVERSE. WE DECIDED TO WAIT 20 MINUTES AND SEE IF THE CAR WOULD TURN ON, LUCKILY IT DID. SOON AFTER I TOOK IT TO FORD TO LET THEM KNOW ABOUT THE PROBLEM THEY STATED IT WAS NOT THE TRANSMISSION AND CHANGED A SMALL PART IN WHICH THEY CLAIM IT WOULD FIX IT. 2 MONTHS WE WENT TO GET ICE CREAM AND PARK THE CAR ON A HILL IN SAN FRANCISCO, MUCH SMALLER INCLINE. HOWEVER WHEN WE CAME BACK TO THE CAR IT DID TURN ON BUT THEN WHEN I TRY STEPPING ON THE GAS THE CAR WOULDN'T MOVE, AGAIN. I TURNED OFF THE CAR AND WAITED 5 MINUTES AND THEN TRIED AGAIN, THANKFULLY IT MOVED. I AM AFRAID IF DRIVING MY CAR IN ANY TYPE OF INCLINES FEARING MY CAR IS GOING TO STOP AGAIN. IT ALSO HAS THE TENDENCY TO SHAKE AND JERK A LOT. I'VE ALWAYS BROUGHT IT UP TO FORDS ATTENTION BUT THEY TELL ME THAT IS HOW THE CAR WAS MANUFACTURED AND THAT IT IS NORMAL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10758559August 22, 2015
STRUCTURE:BODY, UNKNOWN OR OTHER
WHILE TAKING THE BABY TO VISIT THE GRAND PARENTS, WE ARRIVED THERE AND TAKING THE BABY OUT OF THE CAR THE PASSENGER REAR DOOR POPPED OPEN AND WOULD NOT LATCH. WE HAD TO TIE THE DOOR CLOSED. THE CAR IS NOT SAFE TO DRIVE IN THIS CONDITION, RELY ON ROPES AND BUNGEE CORDS TO KEEP THE DOOR CLOSED. IT OFFERS NO PROTECTION IN THE EVENT OF A CRASH. THIS CONDITION SHOULD BE REPORTED TO THE CAR OWNERS NOW, THEY SHOULD HAVE TO WAIT FOR DOORS ON THE VEHICLE TO POP OPEN TO FIND OUT THEY HAVE A PROBLEM WITH THE CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10750409August 21, 2015
LATCHES/LOCKS/LINKAGES
TL* THE CONTACT OWNS A 2014 FORD FIESTA. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 15V246000 (LATCHES/LOCKS/LINKAGES)EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE MANUFACTURER STATED THAT THE PARTS WERE NOT AVAILABLE. THE DEALER WAS ALSO MADE AWARE OF THE DELAY. THE VEHICLE WAS NOT REPAIRED. IN ADDITION, WHILE DRIVING 60 MPH, THE REAR DRIVER SIDE DOOR OPENED INDEPENDENTLY WITHOUT WARNING. THE FAILURE MILEAGE WAS 20,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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