Ford F-550 Complaints

561 consumer complaints on file.

#11615950September 23, 2024
ENGINE
The operator was driving on the highway when the instrument cluster illuminated with a variety of warnings. The vehicle was pulled to the side of the highway and the operator exited to see the engine compartment was on fire. The vehicle was towed back to the yard and an initial inspection was completed. It was found that the fire was primarily located on the driver side engine compartment, similar to previous fires that we have experienced in our fleet this year.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11605627July 31, 2024
STRUCTURE
The contact owns a 2019 Ford F-550. The contact stated while driving at various speeds, there was an abnormal sound coming from the subframe. The contact stated that the failure recurred increasingly while driving on a bumpy road surface. The contact stated that while inspecting the frame, he noticed that the frame rail behind the cab was fractured. The vehicle was taken to the dealer, where it was determined that the frame needed to be reinforced or replaced. The vehicle was not repaired. The contact stated that the vehicle was previously taken to the dealer to be repaired under Ford Campaign Number: GB2021003; however, the dealer informed the contact that the vehicle was not experiencing the failure at the time. The manufacturer was notified of the failure and informed the contact that the vehicle was no longer covered. The failure mileage was approximately 130,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11604457July 25, 2024
STRUCTURE:FRAME AND MEMBERS
The contact owns a 2018 Ford F-550. The contact stated while driving approximately 10 MPH, the subframe suddenly fractured in half. The contact stated that the fracture occurred near the rear cabin of the vehicle. The vehicle was later towed from the scene. The cause of the failure was not yet determined. The manufacturer and local dealer were notified of the failure, but no assistance was provided. The failure mileage was 268,967.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11598253July 2, 2024
SUSPENSION
frame crack right behind cab. have two trucks with the same issue second vin ends in [XXX]. ford had a safety program 21B04 that expired which means they are aware of this issue and should issue a recall for it. ford has repeatedly refused to help with this issue. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11594882June 17, 2024
ENGINE
Operator was completing an inspection of their secondary fuel filter and found that the newly replaced fuel filter was leaking fuel. The filter had been replaced on 5/31/24.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11592496June 4, 2024
ENGINE
Our company has been proactively replacing some of the older fuel filters in our fleet as part of a safety campaign. A fuel filter on VIN [XXX] was replaced yesterday (XXX) with a Ford Motocraft filter. Today (XXX), the operator was driving the unit when they started to smell smoke in the cab. By the time they pulled over, the cab had smoke inside and the operator had to get out. The operator opened the hood to let it vent and called the garage to have the unit towed. After inspection by the garage, they found that the secondary fuel filter was leaking extensively from the seam. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11590361May 23, 2024
ENGINE AND ENGINE COOLING, STEERING
The contact owns a 2012 Ford F-550 chassis with an Earth Roamer RV. The contact stated while driving at approximately 65 MPH, the vehicle was making an abnormal sound coming from the engine compartment. The contact stated that the turbocharger needle on the instrument cluster fell to zero. The contact stated no warning light was illuminated. The contact stated that the vehicle was losing motive power while depressing the accelerator pedal. The contact stated that the abnormal banging sound was louder, and the vehicle lost motive power. The contact pulled off the highway and then stated that the power steering had failed. The contact was turned off and restarted the vehicle; however, the power steering and the abnormal engine sound remained present. The contact was able to drive several yards before the vehicle stalled. The contact had the vehicle towed to an independent mechanic who diagnosed the vehicle and determined that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was informed of the failure. The failure mileage was approximately 72,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11587794May 9, 2024
UNKNOWN OR OTHER, SUSPENSION, STRUCTURE
Ford Motor Company has had a known issue with the truck frames cracking on the F-550 chassis. They acknowledged it by doing a recall, which either replaced or repaired the chassis frame or installed reinforcement braces if no cracks were visible. The recall expired in September of 2023. In October 2023 we noticed a crack on the frame just outside the recall reinforcement brace that Ford-certified technicians installed. We found another in November (reinforcement brace installed) and another in January (with Ford's new and improved frame produced due to a recall issue). Ford has denied making the repairs since the original warranty expired, even though this was the same related issue. We have been dealing with Ford Motor Company since October in hopes of resolving the issue but they continue to give us any resolution. The problem has not only caused a burden on our workforce but also caused great safety concerns. With Ford avoiding responsibility, they are allowing trucks to operate daily on our highway system, which becomes a safety concern for not only the driver but for many other motorists. The problem existed, but the issue was not resolved, all we are asking is that they take responsibility for making the repairs and permanently resolving the issue for the safety of all motorists.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11587797May 9, 2024
SUSPENSION, UNKNOWN OR OTHER, STRUCTURE
Ford Motor Company has had a known issue with the truck frames cracking on the F-550 chassis. They acknowledged it by doing a recall, which either replaced or repaired the chassis frame or installed reinforcement braces if no cracks were visible. The recall expired in September of 2023. In October 2023 we noticed a crack on the frame just outside the recall reinforcement brace that Ford-certified technicians installed. We found another in November (reinforcement brace installed) and another in January (with Ford's new and improved frame produced due to a recall issue). Ford has denied making the repairs since the original warranty expired, even though this was the same related issue. We have been dealing with Ford Motor Company since October in hopes of resolving the issue but they continue to give us any resolution. The problem has not only caused a burden on our workforce but also caused great safety concerns. With Ford avoiding responsibility, they are allowing trucks to operate daily on our highway system, which becomes a safety concern for not only the driver but for many other motorists. The problem existed, but the issue was not resolved, all we are asking is that they take responsibility for making the repairs and permanently resolving the issue for the safety of all motorists.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11587798May 9, 2024
SUSPENSION, UNKNOWN OR OTHER, STRUCTURE
Ford Motor Company has had a known issue with the truck frames cracking on the F-550 chassis. They acknowledged it by doing a recall, which either replaced or repaired the chassis frame or installed reinforcement braces if no cracks were visible. The recall expired in September of 2023. In October 2023 we noticed a crack on the frame just outside the recall reinforcement brace that Ford-certified technicians installed. We found another in November (reinforcement brace installed) and another in January (with Ford's new and improved frame produced due to a recall issue). Ford has denied making the repairs since the original warranty expired, even though this was the same related issue. We have been dealing with Ford Motor Company since October in hopes of resolving the issue but they continue to give us any resolution. The problem has not only caused a burden on our workforce but also caused great safety concerns. With Ford avoiding responsibility, they are allowing trucks to operate daily on our highway system, which becomes a safety concern for not only the driver but for many other motorists. The problem existed, but the issue was not resolved, all we are asking is that they take responsibility for making the repairs and permanently resolving the issue for the safety of all motorists.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11584754April 23, 2024
STRUCTURE
See attached letter
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11583076April 15, 2024
STRUCTURE:FRAME AND MEMBERS, STRUCTURE
See attached document for complaint
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11565684January 16, 2024
ENGINE, POWER TRAIN
This concerns the International 6.4 Liter Diesel engine used in 2008-2010 Ford Super Duty Trucks. It is common knowledge in the industry that these are "bad" engines however there has been no recall as of date. In my situation, while under warranty, and carrying a load (5,000 lbs), the vehicle when into "limp mode" during an extended trip. After the load was emptied I took the vehicle to the dealer and they found nothing wrong with. Now at 25,000 miles, and out warranty timewise, the turbo(s) blew, evidencing that the truck had weak turbos from the factory. When referenced these occurrences, Ford still will not honor their warranty even though my initial complaint was timely and validly made. Ford misdiagnosed or didn't have the proper equipment to investigate my initial complaint. In any event, considering the widespread knowledge of this particular engine's defects, the entire 6.4 Fleet should be recalled as these engines have been being replaced and repaired on a massive scale.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11565297January 13, 2024
SUSPENSION
at speeds starting 40 mph the Ford 550 tends to sway and require steering changes. This is a fire truck Chassie and when weighed on certified scales it is in the required specification range. The Ford dealer says not their problem. The builder of the fire body keeps asking for more information on tires and weighing the truck.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11557107November 27, 2023
VEHICLE SPEED CONTROL
I was waiting at a red light and my truck started smoking and caught fire
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11555618November 17, 2023
POWER TRAIN
The contact owns a 2018 Ford F-550. The contact stated while driving 65 MPH, the contact observed a humming sound coming from the rear-end of the vehicle. The vehicle was taken to an independent mechanic where it was diagnosed that the ring and pinion needed to be replaced. The vehicle was then taken to a dealer where it was diagnosed that the ring and pinion needed to be replaced. The manufacturer was notified of the failure. The failure mileage was 26,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11549794October 13, 2023
SUSPENSION, STEERING
I was driving about 57 mph headed NW on I270 in the north Denver metro area. I went over a bridge abutment and the vehicle started shaking violently in the front end. I let off the gas but the extreme vibration/shaking continued until I slowed down to around 20 mph. I thought I had lost something in the front end. Then it happened again when I was driving between I70 and US 50 in western Colorado. I was only going 30 miles an hour and hit a rotomilled section of asphalt(a perfect edge drop to the rotomilled pavement) and the violent shaking started but ended much quicker as I slowed down to about 10 mph. First incident was 8/12/23 and second incident was 8/21/23
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11541865August 31, 2023
ENGINE
The contact owns a 2014 Ford F-550. The contact stated that while his driver was driving at unknown speeds, the instrument cluster went blank, flickered, and illuminated. There was smoke detected after the vehicle had been turned off for several hours. The vehicle was parked unattended and spontaneously caught fire. The contact was able to extinguish the fire. The alternator and regulator were melted. A police report was not filed; there were no injuries. or air bag deployment The contact went to the local dealer to return the core. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was 68,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11539737August 21, 2023
STRUCTURE:BODY
The contact owns a 2014 Thor Outlaw Motorhome built on a 2014 Ford F-550 Super Duty chassis. The contact stated she noticed that the front cap was separating from the structure. The contact took the motorhome to the local dealer, where it was diagnosed with needing the front cap to be replaced. The motorhome was not repaired. The manufacturer had been informed of the failure. The failure mileage was 64,656.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11535467July 31, 2023
ENGINE AND ENGINE COOLING:ENGINE:OTHER FUEL TYPES:TURBO/SUPERCHARGER
The contact's company owns a 2018 Ford F-550. The contact stated while an employee was driving at 55 MPH, the service vehicle soon warning light illuminated intermittently. The contact took the vehicle to the local dealer, where it was diagnosed with needing the turbocharger to be replaced. The vehicle was repaired but experienced failure a second time on July 28, 2023. The contact took the vehicle back to the local dealer where it was diagnosed with needing the turbocharger to be replaced a second time. The vehicle was not repaired. The manufacturer had not been informed of the failure. The failure mileage was 66,265.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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