Ford F-150 Complaints (2023)

626 consumer complaints on file.

#11582043April 10, 2024
SUSPENSION
IWE issues in 2WD mode, experiencing random vibration from the front end, particularly when cold 32 degrees and below. Vibration wont stop until you pull over and stop vehicle. Sounds like hitting rumble strips. It is an intermittent problem. It has happened so far 3 times since ownership. Once in Decemeber, February, and March with each time 2 miles away from my home and the temps being 32 degrees and below. There are numerous reports on this problem with the 2023 F150 on the f-150 forum page. Some users have tagged ford as they posted their frustration over this annoying problem. You pay so much for these vehicles only to be left with additional problems and the company not doing anything for you to remedy the issue. These vehicles are are mortgages anymore.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11581716April 8, 2024
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
I recently purchased a new 2023 Ford F150, XL Trim, Crew Cab truck. This weekend on a trip, the vehicle's air conditioning began to malfunction. After operating for less than an hour and without adjusting the fan motor speed, the volume of air coming out of the vents gradually decreases to nothing and the cab of the vehicle begins to warm. With only 350 miles on the vehicle, I pulled off of the road, turned off the engine, and let the vehicle set for 20 minutes, hoping everything would reset. After the 20-minute period, I started the vehicle and the AC seemed to be working as it should. After driving another 20-30 minutes, the cab began to warm again and upon checking the air coming from the vents, it was minimal to none. I turned up the fan to max speed and the volume of air coming from the vents remained minimal and the temperature in the cab continued to rise. This time I turned the system AC off (no compressor) and left the fan on to bring in outside air in hopes of dropping the cabin temp. Immediately after turning the AC system off the air flow from the vents increased to a normal level. After operating with the AC off for 20 minutes, I turned the AC back on and the system, and yet again, the AC System operated as it should. This went on for my entire 8-hour trip. Not only an uncomfortable inconvenience, but this issue could also be safety issue (visibility) when depending on the vehicle's defog/defrost system as the AC system (compressor and condenser) is used for defogging/defrosting the vehicles windows. A similar issue has been noted in previous year models under Ford Tech Service Bulletin 22-2089. Being my issue is duplicated in the issue section of the service bulletin, the year model of my vehicle is not included. In performing some internet research, it seems that many owners of 2023 Ford F150 models are experiencing this exact issue. This issue does not cause panel lights to illuminate. Currently awaiting call back from Ford Dealer.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11581184April 4, 2024
VISIBILITY/WIPER, BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING
I purchased my 2023 Ford F150 Lightning Lariat in November 2023 and although it has been an outstanding vehicle in most regards, there is a glaring software/infotainment problem that has been extremely dangerous on multiple occasions. When putting the truck into reverse, the screen sometimes freezes on a static image, leading me to believe that there are no vehicles or pedestrians behind my truck when in fact there are vehicles and pedestrians behind my truck. Additionally, the screen frequently freezes completely or fails to initiate in the first place. This is an issue that has been repeatedly posted about both in F150 Lightning forums and on the [XXX] subreddit. Many users have taken their vehicles in to address this issue, but Ford technicians seem under-trained to handle this and refer customers to a potential future update that might resolve this. We believe Ford is failing to ensure the safety and security of both Lightning owners and pedestrians by not addressing this issue with their Infotainment system. Specifically, this issue occurs on Sync 4A on the 15.5 inch screen. At present, I am running the most recent software available as of 4/4/24. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11580666April 2, 2024
POWER TRAIN
The vehicle abruptly down shifted locking the rear tires when approaching a stop light. Safety: luckily no one was behind me that could of rear ended the vehicle. Will report issue to dealership.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11579062March 23, 2024
ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: WARNINGS, SERVICE BRAKES
Repeated failures with my parking brake applying itself when it wants too. It’s not on a hill, it’s not just when towing my trailer, it’s not related to solar flares - this truck is dangerous. The brakes apply at speed, did it on [XXX] in LA. The whole system just applied the brakes at 55mph. I have Repeated failures with “collision warning system” and the FORD app has this notated. And at times this system applies the brakes when there is nothing in front of me! The screen (not dash) pixelates, crashes, doesn’t work properly. It will not stay connected. I rely on this navigation, the screen quits working. The passenger window goes down & up at will, like a TX employer. I cannot stop it, can’t even figure out what’s going on. My truck is not subject to recall but should be! Others have similar issues why is mine not recalled? This truck is very dangerous to drive and I don’t trust it. Problems began after we left TX around August 2023 and I was working and could not get it fixed - DEALER COULD NOT MEET FORD WARRANTY TO PROVIDE ME A CAR/TRUCK TO USE! And now I’m in North TX where Ford Dealers have horrible reputations. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11578620March 21, 2024
ELECTRICAL SYSTEM
A/C System stops blowing out of the vents. Blower motor can be heard operating but nothing comes out of vents. Issue is intermittent and happens randomly.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11578515March 20, 2024
UNKNOWN OR OTHER
The screen in the dash consistently does not work. It's goes blank, turns blue, or continuously restarts. This screen contains the backup camera, backup camera for the pro trailer feature, climate controls, and radio. The wireless App projection also does not work. Unable to use rear view camera. Contacted Ford and was told this is "a nightmare" and "there are currently no known fixes". This is a known issue from Ford and causes significant risk to the consumer and other drivers on the road. I've contacted Ford Corporate after my dealership could not help me and I was given the same response, but in more politically correct terms.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11578039March 18, 2024
ELECTRICAL SYSTEM, ELECTRICAL SYSTEM:INSTRUMENT PANEL:SPEEDOMETER/ODOMETER
Instrument cluster completely off and unable to turn back on. Unable to see speed, power, braking features, or any other indicators
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11578135March 18, 2024
VEHICLE SPEED CONTROL, ELECTRICAL SYSTEM, ELECTRICAL SYSTEM:INSTRUMENT PANEL:SPEEDOMETER/ODOMETER
When I started the vehicle the virtual instrument cluster was blank, therefore I could not tell how fast I was going, how many miles I could go before I needed to charge, start cruise control, and many other features only available on this screen. I tried to restart the vehicle, but the screen was still blank. Fortunately the screen worked again after I parked to go shopping for a period of time.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11578164March 18, 2024
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL, ELECTRICAL SYSTEM:INSTRUMENT PANEL:SPEEDOMETER/ODOMETER
My dash went completely blank while driving at night. The center console was still functioning normal. The headlights and blinkers were still functioning normal. I could not see my speed or any other data on the dash. It was still backlit, but the screen was completely blank. Turning the vehicle off and on did nothing. I found on a forum that this is a fairly common occurrence. This is very dangerous, not knowing my speed or any other data while driving. Also, none of the other safety features could be observed, unknown if they would function in an emergency.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11577575March 15, 2024
ELECTRICAL SYSTEM
The air will not blow through the vents at certain times. This is A/C and defrost. It seems the lines freeze, or actuator is not working?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11577219March 13, 2024
POWER TRAIN, SERVICE BRAKES, HYDRAULIC, VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
The contact owns a 2023 Ford F-150. The contact stated that while her husband was reversing down the driveway, the vehicle suddenly accelerated independently. Upon depressing the brake pedal, the brake pedal went to the floorboard and failed to bring the vehicle to a complete stop. As a result of the failure, the driver lost control of the vehicle, coming to a complete stop after striking a tree. The vehicle continued to accelerate, requiring the driver to turn off the engine. The air bags did not deploy. The blank warning light was illuminated. A Police report was not filed, and no injuries were reported. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 251.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11576764March 12, 2024
EXTERIOR LIGHTING
The headlamps flicker when the steering wheel is turned at speeds of 1-45 miles per hour. The dealership claims that a software update will fix it, though the issue seems to be with the integrated circuits in the headlamp assembly. The issue has gotten worse over the last 3-4 months.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11576734March 11, 2024
UNKNOWN OR OTHER
We were sitting in a friends driveway with car running but not moving. My daughter opened the rear passenger door and there was a loud noise. It sounded like a gunshot. We finally figured out the sunroof had burst. It had left a huge hole in the sunroof and glass was everywhere. There was no warning for this and i have not driven the vehicle since the incident. (2 weeks ago) Had we been moving and had my wife, 12 year old daughter and her friend in the car this could of put a lot of people in danger.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11575736March 6, 2024
ELECTRICAL SYSTEM, BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
While backing out of a parking spot, the screen with the rearview camera froze. I was not aware the screen had frozen and continued to back up believing I was seeing what was behind me. Fortunately, there was no accident. The screen remained frozen until I stopped the vehicle and cycled the engine.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11575726March 6, 2024
VISIBILITY/WIPER, FORWARD COLLISION AVOIDANCE: WARNINGS, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Bought brand new truck in December 2023. Immediately the Air/AC/Heat would intermittingly malfunction resulting in inability to defrost windshield. This resulted in hindering the drivers visibility, automatic emergency braking, front camera visibility, and other safety features. If the AC/Heat malfunctions at a time of need for defrosting/defogging the windshield, it will put anyone in the vicinity of the moving vehicle at risk. Truck was taken into the dealership during this malfunctioning period 3 different times over 2 or 3 months. The first time a service technician diagnosed a failed module, module was replaced but did not fix the issue. The second time, the service manager and shop supervisor diagnosed a failed temp senser inside the HVAC system. Senser was reading below freezing levels, supervisor took a picture of the reading to show the electrical tech. This would cause the HVAC system to give incorrect readings to other components. After further diagnosing from the dealerships master electrical tech during the second time, tech deemed it to need an update and recalibration. Update & recalibration was completed but did not fix the issue. during the third time, the Ford Engineer, shop supervisor and master electrical tech inspected the truck and BELIEVED replacing HVAC would fix issue. It is unknown if issues were diagnosed to be failing or if it a guess. HVAC has not been replaced due to no known acknowledgement from Ford into this issue. They will replace HVAC with the exact SAME part. After discussing with other Ford owners, the same issue occurs in 2023 Ford Expedition. Multiple videos were taking over this 2–3 month timeframe, before and after multiple attempts by dealership attempting to fix the issue. Vehicle has not been inspected by police, insurance reps, or others. Warning lamps/messages displayed "Front Camera Low Visibility Clean Screen" during period of malfunctioning.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11575123March 3, 2024
SERVICE BRAKES
I have only had this vehicle for maybe 300-400 miles. Bought it new. Three times I’ve had the parking break engage on its own when trying to accelerate at intersections. For no reason the red parking break will light up and cause the truck to screech to a hault, then disengages when I engage the throttle again. I’ve not noticed any messages in the instrument cluster beyond the red parking light indicator. It’s intermittent and I’ve been unable to figure the triggers to recreate, but I’m scared about this happening at a time when it would cause a serious accident with my kids in the truck.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11574895March 1, 2024
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
The contact owned a 2023 Ford F-150. The contact stated that while driving at low speeds and attempting to slow the vehicle with the brake pedal depressed, the vehicle suddenly accelerated on its own. The contact veered into the shoulder of the roadway to avoid a collision, coming to a complete stop after colliding with heavy shrubs. The air bags did not deploy. No warning lights were illuminated. A police report was filed, and injuries were reported. The contact was transported to an area hospital by EMT and treated for abdominal contusions. The vehicle was taken to the dealer, who declined to inspect the vehicle. The vehicle was not repaired. After that, the vehicle was towed to a tow yard and deemed a total loss by the contact's insurance provider. The manufacturer was notified of the failure but did not assist. The failure mileage was 2,100.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11574829March 1, 2024
VISIBILITY/WIPER, UNKNOWN OR OTHER, ELECTRICAL SYSTEM
Randomly the ac line will freeze over and no air flow will come out of the vents although the fans can be heard working. Issues is not a simple thing to be duplicated and have brought it to 3 ford locations and still having the issue. They won’t attempt to repair anything else that could be the issue like the compressor because of fear of ford giving a bad review to the shop and mechanic. Just this week 2/28 I took the vehicle in while issue was happening and once the line defrosted and air flow came back I was again sent away because they could not replicate. This is a huge problem as I cannot defrost or defog my windshield in cold weather.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11574607February 29, 2024
SERVICE BRAKES
On several occasions, while in drive, the parking brake will automatically engage uncommanded, resulting in an abrupt stop. This has happened a total of 7 times since 4/26/2023; 6 times with the owner operating the vehicle, and one time with a sales rep operating the vehicle. Unlike the collision emergency braking system, the heads up display displayed “parking brake” at the time of the incident. Following the incident with the sales rep, the dealership was “unable to replicate the issue”. The vehicle was released to the owner where the fault occurred in the middle of an intersection. Had this not been a three-way stop, serious bodily injury or death may have resulted to/from oncoming traffic.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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