Ford F-150 Complaints (2023)

626 consumer complaints on file.

#11623601November 5, 2024
WHEELS
Seemingly related to NHTSA Recall number 23V896. My rear passenger axle bolt has been sheared off. Ford dealership and Ford Corporate have stated my VIN number is not covered under recall 23V896.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11623043November 1, 2024
VEHICLE SPEED CONTROL, EXTERIOR LIGHTING, SERVICE BRAKES
Bought an electric truck in May of 2023 that is frequently malfunctioning while on the road. Turn signals and hazard lights becoming unusable. Gauges w/ speed are turning off and on while driving. All safety features become disabled. Video of multiple occurrences are available and have been submitted to ford. Would someone please help me and atleast reach out to see the videos of what this truck is doing. I have extensive documentation of my attempts to get this vehicle repaired or off the roads through the BEV specialist. My emails are ignored and my phone calls are put in endless loops before being hung up on. I have been trying for 6 months to get them to make my truck safe. I’m scared me and my family or possibly other motorist are going to be hurt if this situation is not fixed. I know I shouldn’t keep driving it but I have to get to work. Purchased an extended warranty for thousands of dollars but after taking to 3 dealerships multiple times a piece no repairs to the computer have been made and they literally have documented they are trying a temporary method for “testing” out unproven “wire overlayment” to bypass an issue with a harness bc they dont want to “condemn” an expensive module on the truck. The computers that control this electric vehicle are failing and I’m scared what is going to happen when if completely goes out while I’m driving at 70 on the interstate. If someone would please look at the service transcripts, my emails to ford, and videos of this vehicle malfunctioning I would be sincerely grateful and appreciate any guidance.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11622269October 28, 2024
ELECTRICAL SYSTEM
The contact owns a 2013 Ford F-150. The contact stated that while the vehicle was parked near the side of the residence and unoccupied as he was inside the home asleep, the vehicle caught on fire. The contact stated that the dogs alarmed them of the failure and the contact could hear the tires possibly popping/exploding due to the fire. The exterior and interior walls, attic, and electrical box were all burned. The Ford app indicated a "Faulty Connection" warning message as he attempted to dial 911. The local fire department arrived to extinguish the flames and filed a report but was unavailable. A police report was not filed. No injuries were sustained. The contact stated the fire marshal advised that the vehicle should not be moved until further investigation. In addition, the contact stated that the fire may have started from the middle console due to an EV battery failure. The local dealer was contacted, but the vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and opened a report. The failure mileage was approximately 20,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11621890October 25, 2024
VEHICLE SPEED CONTROL:CRUISE CONTROL
The contact owns a 2023 Ford F-150. The contact stated while driving at speeds between 65 - 80 MPH with the cruise control activated, the cruise control malfunctioned, and the vehicle decelerated to 10 - 20 MPH slower than the cruise control was set for. There were no warning lights illuminated. The vehicle was taken to the dealer who was unable to diagnose the vehicle. The vehicle had not been repaired. The manufacturer was made aware of the failure. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was 29,700.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11620935October 21, 2024
EXTERIOR LIGHTING
The daytime running light is dim in on one side of the headlight, this is a very common issue with these trucks and ford needs to do the right think and fix and recall this issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11620938October 21, 2024
VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
This is something I've noticed a few times, it's concerning, and I'm trying to hash out what's actually happening. After reversing at slow speed (from a parking spot for example) and then shifting into drive, I've felt what appeared to be uncommanded throttle response. The cruise control engages as if it had been set to 15mph and trying to accelerate to that speed. Being in a parking space and shifting to drive, I was at a stand still. This morning, after backing out of driveway, slowing to a near stop, and selecting drive, it felt like the truck had a significant throttle engagement which I imeddiately had to brake. The cruise control had again engaged to 15mph and was green signifying it was active and accelerating to catch up to the 15mph. This occurs immediately when shifting from reverse to drive. The only common factor I can isolate to is when backing, if I simply shift to drive after slowing to a near stop, without braking, it engages. I cannot replicate and Ford says they are not aware of any issues.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11620403October 17, 2024
POWER TRAIN, POWER TRAIN:AUTOMATIC TRANSMISSION
See attached document for complaint.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11619893October 15, 2024
STEERING, EQUIPMENT
The contact owns a 2023 Ford F-150. The contact stated that the dealer informed them that there were chip shortages regarding the steering of the vehicle and that when a remedy was released they would be included. The contact had learned of the Ford Technical Serviced Bulletin with the NHTSA ID Number: 10243408 (Equipment, steering). The contact called the dealer who informed them the VIN was not included. The vehicle did not receive the upgrade. The manufacturer was made aware of the failure. The manufacturer had referred the contact to file a safety complaint. The failure mileage was 15,100.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11618966October 9, 2024
STRUCTURE
The contact owns a 2023 Ford F-150. The contact stated that while the vehicle was parked, the rubber sealant material around the hood of the vehicle had shrunken. The contact was concerned that during rainy weather; water would seep beneath the hood of the vehicle into the engine area and cause an electrical or molding failure. The vehicle was taken to a local Ford dealer. The vehicle was not diagnosed; however, the dealer ordered a replacement for the vehicle, and upon attempting to install the rubber sealant, the rubber sealant failed to fit. The dealer ordered another part; however, two months later the part had not arrived, and the vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 7,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11617521October 1, 2024
EQUIPMENT
The contact owns a 2023 Ford F-150 equipped with an OEM jack. The contact stated that while her husband was replacing the passenger's side rear tire and using the jack for the first time, the jack bent, causing the vehicle to collapse onto the rotors. There was no injury sustained. The vehicle was taken to the dealer, where it was inspected, and the dealer informed the contact that there was no damage to the vehicle. The jack was replaced. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 12,630.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11616079September 23, 2024
UNKNOWN OR OTHER
When performing low-speed departing, 3-point turns, parking, etc., I repeatedly shifted into the wrong gear. I thought I’d suddenly forgotten how to drive. Once home in my driveway, I discovered the shifter had 2 “extra” detents. It takes 2 clicks to get from P to R and two clicks to get from D to N. There should only be one! This is extremely unsafe and I won’t drive the truck until it’s fixed (except to take it to the dealer using extra caution when using the shifter).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11615644September 20, 2024
SERVICE BRAKES, HYDRAULIC
The contact owns a 2023 Ford F-150. The contact stated while driving at approximately 30 MPH, as he depressed the brake pedal to slow down for a traffic sign the vehicle was not slowing. The contact stated that he had depressed the brake pedal to the floorboards and the vehicle was not stopping. The contact stated that his vehicle ran the traffic sign and he crashed into a vehicle that was in the intersection on the driver's side rear wheel well. The contact stated no warning light was illuminated. The contact stated that the road surface was wet due to rain. The contact stated that his air bags were deployed. The contact stated that his front bumper was crushed and the hood was crumpled back. The contact stated that the state police were on the scene and issued a report. The contact stated that a neighbor drove him to a local emergency room. The contact stated that he had pain in his right knee, pain in his left wrist and minor cuts on his left wrist. The contact's vehicle was towed away from the scene. The contact was not sure what happened to the other vehicle. The manufacturer was not informed of the failure. The contact had researched online and related the failure to NHTSA Campaign Number: 21V533000 (Service Brakes, Hydraulic). The failure mileage was approximately 12,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11615591September 20, 2024
WHEELS
broken rear-axle hub bolt driver side With max trailer tow package ford is telling me it not covered Recall Reference Number: 23S65
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11615559September 20, 2024
TIRES:TREAD/BELT
Original tire. Tire mileage= Vehicle mileage P 275 / 60 R 20 Passenger Rear Tire Tread Partial Failure approximately halfway between inner/outer sidewall Approximate size of 2" x 2". Additional tread section loose. Risk of blowout and loss of vehicle control Verbally communicated issue to both dealer and tire manufacturer, awaiting response from dealer. No warnings, symptoms. Issue identified while vehicle was stationary.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11615198September 18, 2024
SERVICE BRAKES
numerous times while emergency braking my foot pushed on accelerator and brake at the same time called Ford and they said take to dealer Called dealer and discussed the problem I said it is a design problem and they said if designed that way nothing they can do Accelerator is 5/8" wider than my cars
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11614880September 16, 2024
ELECTRICAL SYSTEM
The instrument cluster does not turn on. Screen stays blank.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11614809September 16, 2024
LATCHES/LOCKS/LINKAGES:HOOD:LATCH
The contact owns a 2023 Ford F-150. The contact stated while driving 80 MPH, the hood unlatched independently with the hood ajar warning light illuminated. The contact stated the vehicle was not taken to be diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was 10,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11614662September 15, 2024
UNKNOWN OR OTHER
My vehicle is a Ford F150 Lightning, a battery electric vehicle. As this is an electric vehicle, the vehicle has a large frunk available for cargo storage. Within the frunk there is an emergency hood release button that can be activated if a person became trapped inside the frunk. This button is located on the side of the cargo compartment and is in a position that makes it very easy to be activated while driving by shifting cargo within the frunk. On at least three occasions, I personally have experienced cargo shifting inside my frunk and activating the emergency hood release while driving. This results in the hood unlatching and multiple alarms going off inside the vehicle. Ford has evidently realized this design flaw, because mid-way through the 2023 model year they revised emergency release button to have a protective shield that prevents accidental presses from cargo. However, trucks built before then still have the flawed button.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11614319September 12, 2024
ENGINE, FUEL/PROPULSION SYSTEM, POWER TRAIN
“Powertrain Malfunction/Reduced Power” error message with accompanied vehicle propulsion reduction to approximately 5 mph.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11614167September 12, 2024
VEHICLE SPEED CONTROL, ELECTRICAL SYSTEM:INSTRUMENT PANEL:SPEEDOMETER/ODOMETER
We have been having repeated problems with the dash freezing in place for several days needing a battery to be disconnected to reset the issue. When the issue is going on, the dash is completely frozen in place. There is no way to know how much fuel is left, how fast you are going or anything else from the cluster due to it not changing at all. When the issues were brought to the dealers attention, they were shown a video of the problem occurring. But were unable to replicate the issue and thus did nothing but notate they didn't see it happen. The vehicle is owned by the Law Enforcement agency and it is not feasible to have the officer come into the dealership when the issue is acting up. The primary safety issues we see is the possibility of the vehicle running out of gas on the highway and causing a accident. Speeding concerns since the officers have no way of knowing their speed. Maintenance concerns since even the odometer is frozen so there is no way to track when its ready for service.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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