Ford F-150 Complaints (2023)

626 consumer complaints on file.

#11637210January 20, 2025
AIR BAGS, ELECTRICAL SYSTEM
My Ford F150 was hit by another vehicle going at least 45 mph on the passenger which push my vehicle into another vehicle. However, the airbags was never deployed which cause injury to my right side from steering wheel.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11633819January 3, 2025
UNKNOWN OR OTHER
I am writing to request assistance regarding the Customer Satisfaction Bulletin published by NHTSA, titled "Heated Steering Wheel Performance Upgrade 22G06": [XXX] I purchased a 2023 Ford F-150 Tremor from Ryan Ford in Sealy, TX, as a custom order with a build date of December 2022. While I originally paid for a heated steering wheel as part of the vehicle's configuration, this feature was removed during production due to supply chain issues. The omission is noted on my vehicle’s window sticker. Upon reviewing the 22G06 bulletin, I understand that certain F-150 vehicles, including those built in December 2022 at the Dearborn plant, qualify for the upgrade. Based on this information, my truck appears to meet the eligibility criteria outlined in the bulletin. I initially contacted my sales agent at Ryan Ford to arrange the upgrade but was informed that my truck is not eligible and was directed to contact Ford Customer Service. When I reached out to Ford Customer Service, I was advised to contact NHTSA, as Ford is unable to consider adding my truck to the VIN list for eligibility without NHTSA approval. This back-and-forth has left me without a clear resolution or pathway forward. Could you please clarify why my vehicle is deemed ineligible for this upgrade, despite seemingly meeting all the stated criteria? Furthermore, I would appreciate your guidance on how I can ensure my dealership completes this upgrade, considering my vehicle's apparent qualifications. Thank you for your attention to this matter. I look forward to your response. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11632558December 26, 2024
ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, ELECTRICAL SYSTEM:INSTRUMENT PANEL:SPEEDOMETER/ODOMETER
The instrument cluster failed to present information upon start up. Multiple restarts did not resolve the issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11632474December 26, 2024
POWER TRAIN:AUTOMATIC TRANSMISSION
The contact owns a 2023 Ford F-150. The contact stated while driving 70 MPH, the transmission downshifted to second gear unexpectedly, causing the rear wheels to squeal. There was no warning light illuminated. The contact pulled to the side of the road temporarily. The contact stated resumed driving at highway speeds; however, the failure recurred, and the vehicle downshifted to 2nd gear. The contact was able to drive to the nearby dealer, where the vehicle was being diagnosed. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was approximately 20,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11631222December 17, 2024
VISIBILITY:SUN/MOON ROOF ASSEMBLY
The contact owns a 2023 Ford F-150. The contact stated while driving 55 MPH on a flat road surface, the vehicle made an abnormal exploding sound, and the contact noticed that the panoramic sunroof rear glass panel had shattered without impact. The contact stated that the shattered glass did not fall into the interior of the vehicle because the sunroof interior canvas cover was closed. The contact pulled over to the side of the road and assessed the damage. The vehicle was driven to the nearest dealer, where it was determined that the panoramic sunroof rear glass panel needed to be replaced. The dealer informed the contact that the autobody repair department would perform the extensive repair. The vehicle was not repaired. The manufacturer was notified of the failure and declined to cover the repair under warranty. The failure mileage was approximately 29,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11630747December 14, 2024
WHEELS
The rear axle bolts - both - were sheared. Specifically, the bolt head and a portion of the bolt shaft were loose within the small hub cap that covers the axles. I was unaware that either bolt had failed. The failure was discovered on [XXX] when I took the vehicle into a Ford dealership for an oil change tire rotation. I was waiting for the service to be completed. The service advisor, Rocky Garcia, approached me and informed me that one of the rear axle bolts had sheared, and the vehicle was unsafe to drive. At my request he returned with one fairly large bolt head with a shaft that had clearly sheared. He said that this was not the subject of a recall, but that it was covered under warranty. When the vehicle was returned to me on Saturday, December 14, 2024 I learned from the invoice that both rear bolts had failed. The invoice states that both rear "axle shafts" were replaced. The vehicle was manufactured in July or August of 2024 and falls outside of the recall that exists for 2023 Ford F-150 with the Trailer Tow Max Package, Ford reference No. 23S65. A simple internet search reveals Ford has struggled with this same defect for years. The rear axle bolt is a critical component, and it is absurd that in 2023, Ford is struggling with using a bolt of sufficient strength. As I am reminded every time I start the vehicle, the Ford F series was in its 75th year in 2023. One would think that developing an axle bolt of sufficient strength after 75 years would not be hard. I have towed a camper approximately 10 times since the purchase of the vehicle in August 2023. The camper, fully loaded, weighs at most 3,600 lbs. The sheared bolt was retained by Covert Ford in Austin, TX. I felt no change in the handling of the vehicle at any time, there were no warning lamps, etc., and heard no noise.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11630442December 12, 2024
VISIBILITY/WIPER, UNKNOWN OR OTHER
Sunroof BLOWUP. It didn't break: IT BLOW UP. Explosion was LOUD; DISORIENTING ; CONFUSING. It put vehicle, me and passagers at risk. Reson for the glass exploding are not clear. I was doing nothing that would cause it to happen. Not a use in time of explosion. No know stressers. No weather caused reasons in happening. IT EXPLODED for no know reason.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11630190December 11, 2024
POWER TRAIN
The contact owns a 2023 Ford F-150. The contact stated while driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. The contact stated that the transmission shifted hard while accelerating. The vehicle was taken to two dealers; however, the failure was not duplicated. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The manufacturer was made aware of the failure and a case was filed. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was 800.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11629640December 9, 2024
POWER TRAIN
The contact owns a 2023 Ford F-150. The contact stated while driving at various speeds, the vehicle jerked abnormally while downshifting while depressing the brake pedal. There was no warning light illuminated. The vehicle was taken to the dealer on several occasions and the failure was acknowledged; however, the dealer was unable to determine the cause of the failure. The vehicle remained with the dealer for over a month before the vehicle was returned. The contact stated that the failure had worsened upon retrieving the vehicle. The manufacturer was notified of the failure and provided a case number. The vehicle was not repaired. The failure mileage was approximately 5,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11629362December 6, 2024
POWER TRAIN
Passenger side rear axle bolt broken. Ford has issued a recall on earlier vehicles, but they still have not created a permanent fix and it is happening to the 2023 models as well
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11628930December 4, 2024
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
When driving my truck using adaptive speed control my vehicle reacts as it should to speed limit signs until it sees any sign with the number 80 on it, e.g.- state hwy 80. As soon as it reads the number 80 the number 80mph shows on the dash speedometer and the truck immediately accelerates to 80 mph! This happens no matter what speed zone you are in, even a school zone! I contacted Ford Motor Company and they referred me to my local dealership. The Dealership RAPIDS FORD said they knew of the problem because one of their managers had the same issue with his loaner vehicle. They said they contacted Ford and the Ford tech told him he should shut off the adaptive speed control when it happens???? I don't believe this is a viable solution because you never know when it is going to happen. This will happen anytime it sees the number 80 Whether you are in a 25mph, a 55 mph, or any speed zone. this is a very DANGEROUS situation for both occupants and pedestrians. I was recently on an hour-long phone call with Ford vehicle technology assist and they insisted I find my own solution by going to my local dealerships. I know for sure this condition affects at least two, but more than likely tens of thousands of vehicles. Please look into this before somebody gets killed. I can tell that Ford is not going to. This problem showed up repeatedly because state hwy 80 was detoured through and around my town. These are highway signage not speed limit signage. They do not look alike.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11628171December 1, 2024
VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Using the 1 pedal drive mode, I was entering my driveway, which is 90 degrees adjacent to the street I was on. My approximate speed entering the driveway was 2 MPH. As I was finishing the turn and almost straightened out, my hand accidently glazed over and engaged the cruise control button. My truck lurched forward and started to accelerate towards the garage door. I quickly stepped on the brake and the truck came to rest mere inches from the garage door. I believe the speed it was trying to accelerate to was 15 MPH when I had looked down at the dash. This is a big safety hazard. I have tried to recreate it and cruise control wont engage on slow speeds. I'm not sure why this occasion was different.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11627400November 26, 2024
VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Intended breaking at Highway speeds. On [XXX] in PA and [XXX] in PA and MD. On several occasions the adaptive speed control dramatically slowed the vehicle for no apparent reason. The dash showed a speed limit change when there was no sign indicating a change. Several times the change was from 65+mph to 35 mph. The drastic speed change required swift and dramatic driver intervention to avoid collision. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11627557November 26, 2024
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL, ELECTRICAL SYSTEM:INSTRUMENT PANEL:SPEEDOMETER/ODOMETER
Instrument cluster went completely black. No speedometer or other vehicle information available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11627484November 26, 2024
UNKNOWN OR OTHER
While driving my 2023 Ford F-150 on the freeway, the sunroof spontaneously shattered without warning. The failure occurred at highway speeds, producing a loud gunshot-like sound that startled me. The glass broke in an upward trajectory, which is inconsistent with the possibility of an external object, such as a rock, causing the damage. There were no other vehicles around me at the time, and no debris struck the windshield or surrounding areas. The shattered sunroof remains available for inspection upon request. The safety of myself and others was put at significant risk. Shattered glass could have fallen into the cabin while I was driving, potentially causing injuries or a distraction that might lead to an accident. Minutes prior to the incident, I had two young children under three years old in the vehicle, heightening my concern about the severity of this issue. Thankfully, they were not present when the sunroof shattered. The problem has not been reproduced or confirmed by a dealer or independent service center, but I did bring the vehicle to the dealership where I purchased it. The dealership, after consulting with Ford corporate, denied warranty coverage and suggested the damage was caused by a rock. This conclusion does not align with the circumstances or the nature of the damage. Neither the manufacturer nor any independent service center has inspected the sunroof further for potential defects. There were no warning lamps, messages, or other symptoms prior to the incident. This failure was entirely sudden and unexpected. Based on my research, spontaneous sunroof shattering is a documented issue that has occurred in similar vehicles, often attributed to defective tempered glass or thermal stress. I believe this incident is the result of a manufacturing defect in the sunroof glass.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11626504November 20, 2024
POWER TRAIN
I have a 2023 Ford F-150 that has experienced a fatigue fracture failure to the drivers side axle bolt exactly as described in recall 23S65. [XXX] My truck has 18,000 miles, and I noticed unusual noise while driving at low speed. I removed the separated axle bolt segment from within my wheel, and I continue to experience a squealing noise while lightly accelerating and braking. This failure can lead to sudden loss of acceleration or vehicles rolling away while parked. Symptoms can be subtle and often go unnoticed for significant durations of time and miles driven. Recall 23S65 does not include my VIN as my truck was built in February 2023, and the recall coverage terminates for trucks built in December 2022. I inquired with Ford's recall service line and they are unwilling to consider expanding the recall, and they recommended that I instead file a complaint with NHTSA. I believe that more trucks built after December 2022 are impacted by this defective axle design and I want to ensure eligibility for redesigned parts is accordingly extended. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11626188November 19, 2024
POWER TRAIN
THE TRUCK WOULD NOT SHIFT OUT OF PARK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11625271November 14, 2024
ELECTRICAL SYSTEM, STRUCTURE:BODY
2019 F150 Backup camera doesn't work. Ford recalled some 2019 F150's but not mine. I've noticed they are having a huge issue with backup cameras and was also told the same by the dealership. Seems as like they should be responsible for fixing mine too. 2019 Supercab door locks freeze. Ford fixed under a recall. The recall worked for a year. Called dealer back last year Ford won't fix it again. It's obviously a manufacturer defect that wasn't fixed correctly on the recall. Seems crazy that I have to pay them to fix it again. The lock freezes open and you can't lock the door. It will open while driving.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11624934November 13, 2024
ENGINE
My truck jumps/lurches forward after coming to a complete stop, despite the brake pedal being applied. It almost feels like I’m being rear ended. Very scary at first. It happens a few seconds after I come to a complete stop, and every time I stop. Doesn’t happen if I don’t come to a full stop.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11624842November 12, 2024
EXTERIOR LIGHTING
Rear drivers side tail light occasionally pops out at highway speed
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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