Ford F-150 Complaints (2023)

626 consumer complaints on file.

#11648664March 17, 2025
SERVICE BRAKES, HYDRAULIC, ENGINE, FORWARD COLLISION AVOIDANCE
The contact owns a 2023 Ford F-150. The contact stated while driving 35 MPH, making a right turn and coming to a stop, the check engine and Forward Collision Avoidance warning light were deactivated, and the traction control warning light and other system failure warning lights were illuminated. The contact attempted to depress the brake pedal; however, the brakes failed to respond as needed. The contact coasted down the street and drifted and parked the vehicle. The contact attempted to accelerate; however, after depressing the brake pedal, the vehicle failed to stop as needed. The contact drifted and stopped and turned off the vehicle. The vehicle was towed to the dealer who diagnosed that the electronic brake booster had failed and needed to be replaced. The dealer contacted the manufacturer and opened a case. The vehicle was repaired. The manufacturer was informed of the failure and a case was opened. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was 22,075.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11648305March 14, 2025
ELECTRICAL SYSTEM
The contact owns a 2023 Ford F-150. The contact stated that due to the Battery Management System (BMS), the vehicle failed to properly charge due to the short distances driven. Due to the cold climate and low usage, the vehicle entered Deep Sleep Mode, leading to the vehicle failing to start. The vehicle was taken to a dealer where a battery test was performed, and it was determined that the battery was in good condition. The manufacturer was notified of the failure, and the contact was referred to the dealer. The manufacturer referred the contact to the NHTSA Hotline to file a complaint. The vehicle was not repaired. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11648052March 13, 2025
ELECTRICAL SYSTEM
While not a safety issue, i would like to lodge a complaint against Ford for not including my vehicle's VIN on a NHTSA published recall that it should be eligible for. For 22G06, my 2023 Ford F-150 had the heated steering wheel removed due to the chip shortages. Ford is refusing to either fix or explain why my vehicle is not eligible, even though it meets the "Affected Vehicles" requirements on the document at the below link. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11646057March 3, 2025
POWER TRAIN
The rear axle bolts were both discovered to be broken during a recent tire change. Upon inspection at the dealership it was confirmed that both rear axle bolts had sheared off and had begun to wear the splines of the rear drive axle that would have resulted in loss of ability to maneuver or park the vehicle. The dealership indicated that a recall had been issued for similar previous models of my truck, but my truck was not included in the recall. I am asking for recall 23S65 to be expanded as it obviously did not include all affected vehicles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11645939March 3, 2025
ENGINE, POWER TRAIN
The contact owns a 2023 Ford F-150. The contact stated that while driving at various speeds, the vehicle experienced a loss of automotive power and independently shifted into park(P). Several unknown warning lights were illuminated. In addition, the contact stated that the vehicle failed to restart for several minutes and was unable to shift of out park(P). The vehicle was previously taken to a local dealer and the engine control module was repaired; however, the failure persisted. The vehicle remained with the dealer for additional diagnostic testing. The manufacturer was made aware of the failure. The failure mileage was approximately 125,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11645109February 26, 2025
WHEELS, POWER TRAIN, SUSPENSION
I made a left-hand turn during a snow storm, and the right rear wheel slid and I made contact with the curb at a relatively low speed. The rear right wheel assembly failed and snapped, leaving the wheel assembly 90 degrees to normal. In other words, the wheel went from vertical to horizontal. Upon visual inspection, the axle snapped, and the axle's interior steel looked defective. The axle appeared very coarse, porous, and poorly consolidated. I requested to keep all the parts which are now located in storage. Both the insurance company and the Ford Motor Company dealership seemed to think the axle was defective. Nobody was injured or hurt.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11644989February 26, 2025
BACK OVER PREVENTION, SERVICE BRAKES
The contact owns a 2023 Ford F-150. The contact stated that while reversing, the back-over prevention camera malfunctioned, and a blank screen was displayed, causing a visibility hazard for the driver. Additionally, the "Brake Fault" message was displayed while at a stop light. The cause of the failure was not yet determined. The manufacturer and local dealer were notified of the failure, but no assistance was provided. The failure mileage was 2,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11644720February 25, 2025
LANE DEPARTURE: ASSIST
This happens every time I have lane keeping assist turned on and cruise control activated. The truck will periodically pull all the way to the right of the lane, to the point that the tires are on the right line and I am looking down the center of the lane. The more I fight to keep the truck in the center of the lane, the more it pulls to the right. The only way to stop this, other than disabling lane keeping, is to let the truck wander over to the right while barely touching the steering wheel. It will eventually return to the center of the lane. The dashboard graphics show a blue circle around the truck to indicate that the truck is in the center of the lane. When too far to the edge, it will change to show you are not centered. At no time while the truck is pulling to the right does the truck indicate it is out of position. Therefore, even though I am correctly centered in the lane, both by my own observation and the truck's indication, the system still pulls the truck to the right. This appears to be a systemic issue with the system. Here is a post from 2021 where someone is complaining about the same behavior: [XXX] This is a safety issue because: 1) It is fatiguing to have the system on and have to constantly fight it to keep the truck centered in the lane. On frequent 10-hour trips, I have to turn it off because it is adding to my fatigue and workload, even though I would like the benefit of proper lane keeping. 2) I can turn off the system but then I get no driver assistance when I actually drift in the lane. 3) This is most an issue when passing a vehicle in the right lane and the truck veers towards that vehicle. Again I have to fight the truck to not steer into adjacent vehicles. The Ford dealer has diagnosed the system and found no issues or software updates. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11644154February 21, 2025
POWER TRAIN
See attached document for complaint.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11641677February 10, 2025
ELECTRICAL SYSTEM
I am writing to formally lodge a complaint regarding a serious safety issue with my 2023 Ford F-150 Lightning. While driving, the gauge screen on my vehicle intermittently goes black, leaving me without critical driving information, including speed, battery charge level, and warning indicators. This issue occurs unexpectedly and poses a severe safety risk, particularly at high speeds or in heavy traffic conditions. The inability to monitor vital vehicle data while driving significantly increases the risk of accidents, as it forces the driver to operate without essential real-time information. Additionally, this issue may lead to non-compliance with speed limits, missed warnings for mechanical failures, and impaired vehicle control. I have reached out to Ford regarding this issue, but as of now, no effective resolution has been provided. I am deeply concerned about the potential for serious accidents if this problem is not addressed immediately. Given the growing number of electric vehicles on the road, ensuring the reliability of essential display systems is crucial for public safety. I urge the NHTSA to investigate this matter and take necessary action to ensure that Ford acknowledges and resolves this dangerous defect. I appreciate your attention to this urgent safety issue and look forward to your response regarding any next steps.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11641625February 10, 2025
ENGINE
2.7 liter ecobost engine . Cam Phaser Failure, cam phasers control the performance, air intake and exhaust of the engine. Failure from these parts will affect engine performance and can cause engine damage. Similar recalls were issued for similar ford 3.5 liter engine in the past.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11641609February 9, 2025
POWER TRAIN, ELECTRICAL SYSTEM
Powertrain Failure. Vehicle unresponsive. Multiple complains through various individuals of this failure. Battery pack failures causing numerous safety issues related to driving, 12v system, etc
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11641334February 7, 2025
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
I continually get remote features disabled to preserve battery. Have taken it in to dealer, they can't find anything. I am told to drive truck for forty minutes or so. This doesn't help because in a couple of days it goes back to the warning., It offers updates for the software for the ford pass app It will never download. It says an error has occurred I didn't pay over $70000 for this truck to have to take it for a forty minute drive every couple of days to keep the battery charged If t can not be repaired, I would like a refund of my money and you take your truck back. This incident occurs every three or four days. .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11641070February 6, 2025
STRUCTURE
The contact owns a 2023 Ford F-150. The contact stated while driving 60-65 MPH in the rain, the contact noticed water coming through the front driver's side floor, on the left side of the brake pedal. Additionally, the contact stated that while driving at an undisclosed speed with his wife occupying the front passenger's side seat, the contact's wife felt air coming through the front passenger's side floor of the vehicle. The contact stated that his wife placed her hand on the floor and felt the air coming through; however, the A/C was not engaged. The vehicle was taken to the dealer, where a water entry test was performed, and the dealer confirmed that water was entering underneath the brake pedal. The dealer determined that an unknown valve needed to be replaced. The manufacturer was notified of the failure and offered to partially cover the cost of the repair. The vehicle was not repaired due to the cost. The manufacturer referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 36,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11639466January 29, 2025
POWER TRAIN, WHEELS
On my new Ford F-150 Lightning, five out of the six studs on the right front wheel sheared off, leaving just one lug nut and stud holding the wheel on. I took my truck into the Ford dealership who repaired the vehicle and it was returned to me. They did not appear to be escalating the dangerous situation to Ford. The dealership kept the removed parts for warranty submission.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11639449January 29, 2025
ELECTRICAL SYSTEM, STRUCTURE:BODY
Right rear taillight lens has water ingression. The dealer states that they cannot replace the lens under warranty because of a technical issue bulletin issued by Ford Moter company that states that condensation is normal and that it should dissipate after a short period of time. Well this has not gone away. And after some time, it will start corroding the electrical connections for the lights and cause them to stop working. The dealer is telling me that it would no be covered under warranty until there is at least a quarter of water in the bottom of the lens. By that time the electrical connections for the lights will be damaged
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11639381January 29, 2025
FUEL/PROPULSION SYSTEM, ENGINE, ELECTRICAL SYSTEM
I was driving down the road at approximately 35mph. The vehicle began to sputter and then started loosing power. I was only able to drive approximately another 150 meters and get over to the shoulder of the road. Once stopped the vehicle stopped running all together. The vehicle did have power but only to the electronics. The engine had shut down. I shut off the vehicle all the way and then restarted. It ran fine after that. This was on 01/29/2025. The vehicle had a previous instance where it did not start. It would crank the motor for approximately 6 to 8 seconds, the engine would fire and then shut off after about 1-2 seconds. The fuse box and wiring harness have both been replaced and the vehicle still seems to be having issues that could cause major damage and or injuries/death to the occupants.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11639246January 29, 2025
SUSPENSION, STEERING, POWER TRAIN
My F-150 has been a nightmare since I purchased it in April. Ford dealers are unwilling to even look into my complaints. It has now got to the point where I cant drive the vehicle on the interstate because it is too unstable at those speeds. As in the steering wheel moves one way and the truck steers another. The truck is on its 3rd set of tires with only 30k miles on the odometer, but Ford always comes up with some excuse to blame it on me. That is not the case though, I've had 3 4X4 F-150s prior to this one, so I know what to expect from and how to drive a truck.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11638484January 25, 2025
ELECTRICAL SYSTEM
I started receiving notifications that the battery on my 2023 Ford F150 was in battery save mode due to low battery. I called my dealership and set up an appointment. I took in my vehicle and they charged the battery but told us that Ford has an issue with these batteries not holding a charge. He recommended we just run our truck in the driveway for 30 min when this happens. The charge lasted 3 day's, I drive this vehicle multiple times daily and we have taken many trips in it. I have never had a vehicle that the battery will not charge properly and then to be told they know this is an issue but aren't doing anything to fix it is unacceptable.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11638478January 25, 2025
FORWARD COLLISION AVOIDANCE: WARNINGS
While traveling North on [XXX] in N. Texas, congested roadway at the time, had to come to an abrupt stop because a vehicle in front of me suddenly hit their brakes. The forward collision system worked as it should, the icon popped up on the display and the vehicle started braking. One morning as I prepare to pull out of my driveway, vehicle facing North, the forward collision icon is on the dash with a diagonal line through it. I wasn't sure what that meant so I looked it up and it meant that something was blocking the sensor. Happened to be dirt from recent dust storm with rain so there was a spot that the windshield wipers cant reach therefore the sensor was blocked. Cleaned it off no more icon on the dash. Traveling West on [XXX] in West Texas, the icon appears on the dash once again with the diagonal line through it. The closest vehicle to me was around 3 quarters of a mile in front of me so there was no danger of a front collision. I noticed that as I passed under an overpass the icon disappeared but as soon a I exited the overpass the icon reappeared. Once the sun reached a certain point in the horizon when setting, the icon went off for good. This has also happened when driving in town and I am heading home form work. traveling West into the setting sun. Without a doubt if the sun is in a certain point on the horizon when setting, it will block or blind that sensor however you wish to describe it, and that safety feature will be temporarily inoperable until the sun sets lower. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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