Ford Edge Complaints

295 consumer complaints on file.

#11611565August 29, 2024
VISIBILITY:SUN/MOON ROOF ASSEMBLY
The contact owns a 2021 Ford Edge. The contact stated while driving 45 MPH, the sunroof glass exploded without impact, sending glass into the cabin of the vehicle. There was no injury sustained. The vehicle was not diagnosed nor repaired by the dealer or an independent mechanic. The contact stated that the sunroof glass was not replaced. The manufacturer was notified of the failure. The approximate failure mileage was 50,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11611078August 27, 2024
BACK OVER PREVENTION
The contact owns a 2021 Ford Edge. The contact received notification of NHTSA Campaign Number: 22V151000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The manufacturer opened a case and referred the contact to the NHTSA Hotline. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11610267August 22, 2024
POWER TRAIN
The contact owns a 2024 Ford Edge. The contact stated while driving at slow speeds out of her driveway, the contact felt an abnormal sensation in the accelerator pedal, prompting the contact to look down to the floorboard. Upon looking up, the contact realized that the vehicle was reversing. The contact became aware that the vehicle had shifted into the reverse independently. The vehicle then struck the garage door, resulting in minor damages to the vehicle and garage door. No warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic to be diagnosed or repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was 100.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11609277August 18, 2024
STRUCTURE:BODY
The liftgate has a sensor so that you can place you foot under the vehicle to open or close the liftgate. The sensor is too sensitive and even if do not put your foot under the vehicle the liftgate closes on your head or shoulder when you are putting things in or out of the rear area. The liftgate caused a bruise. We took the vehicle in for repair and they said the sensors were fine.the is very dangerous and can cause serve injuries.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11608053August 12, 2024
ENGINE, ENGINE AND ENGINE COOLING
The contact owns a 2021 Ford Edge. The contact stated that when the vehicle was started, there was an engine misfire. In addition, the contact stated that the vehicle was consuming an excessive amount of coolant. The contact who is an independent mechanic, diagnosed the vehicle and determined that there was coolant intrusion in cylinder #3 and that the head gasket was leaking. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The contact researched and found an unknown recall; however, the VIN was not included in the recall. The manufacturer was made aware of the failure and a case was filed. The contact was advised to report the failure to the NHTSA Hotline. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11606902August 6, 2024
FUEL/PROPULSION SYSTEM
[XXX] [XXX] As you can see in the links above this has been a issue with the purge valve for the Edge . this problem is so ignorable to the driver because they will junk the car and resale it. I cant because i signed papers to buy this Edge I could have did another lease. I decided to buy my this Edge 2021out of 4 Edges Ive leased and this one I should have not bought my(2021). Buying this one with low miles 22,335, and at the most ten days later this particular part (purge valve) not even an opportunity to shop around for a extended warranty went bad. Its not only a problem for ford but then the Lincoln Nautilus that vehicle shows it holds its value $30,000 or more I also consider this vehicle as well during my purchasing process. I convinced my sister to lease her second Corsair 2024. And family of dedicated ford owners ford 150's its hard for me to not tell them this is and issue. my mother scheduled her appointment weeks down late August 2024 for recall her 2021 and the purge valve. The purge valve should have extended the recall to 2021's Edge and others. Im out diagnostic fees, labor, to fix it almost $900.... that is ridiculous INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11606409August 5, 2024
POWER TRAIN
The contact owns a 2021 Ford Edge. The contact stated while driving at an undisclosed speed, there was an abnormal banging and slamming sound coming from the vehicle while turning right or accelerating from a stop. There were no warning lights illuminated. The contact stated that the failure was related to NHTSA Campaign Number: 21V011000 (Power Train) however, the VIN was not included. The local dealer was contacted; the vehicle was diagnosed, and it was determined that the rear differential needed to be replaced. The vehicle was not repaired. The manufacturer was contacted but provided no assistance. The failure mileage was approximately 78,491.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11606116August 2, 2024
ELECTRICAL SYSTEM, ELECTRICAL SYSTEM:IGNITION:ANTI-THEFT:IMMOBILIZER/PROXIMITY:KEY/SENDER
The contact owns a 2021 Ford Edge. The contact stated that while driving at an undisclosed speed, the "Key Not Detected" message was displayed, after which the vehicle independently turned off while in motion. The contact pulled over to the shoulder of the roadway; however, upon restarting the vehicle, the vehicle returned to normal functionality, but the failure became a regular occurrence. The contact stated that the information display center went black, resulting in the loss of safety features and alerts for pertinent vehicle information. No warning lights were illuminated. The vehicle was taken to the dealer, who was unable to duplicate the failure. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was 10,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11605337July 30, 2024
POWER TRAIN, VEHICLE SPEED CONTROL
The contact owns a 2023 Ford Edge. The contact stated while parking and turning the engine off, the vehicle lunged forward after depressing the brake pedal. The failure had also occurred in reverse while reversing into a parking space, turning the vehicle off, and depressing the brake pedal. On one occasion the failure occurred causing the vehicle to lurch forward and the passenger side mirror struck a second vehicle. The vehicle was taken to the local dealer who reprogrammed the transmission software, but the failure persisted. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 56,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11599569July 6, 2024
UNKNOWN OR OTHER
The auto trunk closed on the driver hitting me in the head. This happens every time the hatch is open. There are numerous complains online about this issue and no way to disable the feature.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11599311July 5, 2024
UNKNOWN OR OTHER, ELECTRICAL SYSTEM:HORN
Good day. I purchased a 2024 Ford Edge SEL in March 2024. I would like to call your attention to the vehicle's horn. I was unable to alert a truck driver who was backing up that he was going to back inro my car. The horn for the vehicle is extremely weak, in fact too weak to be audible to a driver in front of you who has their car windows closed. It is inaudible in that instance nor is it audible over traffic noise or rain. In my case, the only thing that stopped the truck continuing its reversing was my vehicle - he couldn't continue moving. It resulted in $5,800.00 front-end damage to my vehicle.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11592469June 4, 2024
POWER TRAIN
Car passed 100,000 and at 104,000 I got a "Service Car Soon" warning with a wrench. About a mile later, the RPMs started revving hard (at 6) so I slowed to 60 mph getting it to 4 RPMs. I drove maybe 100-150 more miles when it died at the Denver Int'l Airport. After hauling it back to Oklahoma, the Kissee Ford dealer in Claremore said that the transmission was blown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11591160May 28, 2024
STRUCTURE:BODY
Vehicle has hands free liftgate operation by waving feet under bumper. The liftgate will also close if you are loading cargo toward front of compartment and your feet inadvertently trigger sensor. The closing tone is weak and cannot be heard if there is any outside noise. Liftgate has closed on my back at least 4 times and my wife at least 3 times in the 4 weeks we have had the vehicle. If a small child were to be climbing in the back with the hatch open they could be seriously injured or even killed by the closing hatch. Even if an adult happens to have their hand in the hatch opening and the hatch inadvertently closed undetected serious injury could occur. I see no conceivable reason for having the hatch close by waving your feet under the bumper. The electric hatch can be disabled, but there are no provisions to disable only the motion auto open/close feature. I contacted Ford Customer Care and they filed an internal report and suggested I file a complaint with NHTSA.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11589192May 16, 2024
SEATS
The drivers side power seat motor appears to be malfunctioning. When the seat is moved, the motor makes a grinding/vibrating noise. It appears to be a defective motor. Ford dealer inspected the car today, and reported upon checking there were no codes when scanned, so the seat could not be repaired. There is concern for safety, as this is the drivers side seat and if the power motor stops functioning after the seat is moved, the driver will be unable to safely drive the vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11588241May 11, 2024
UNKNOWN OR OTHER
The "hands-free" liftgate on numerous occasions comes down on a person when that person is in the cargo area. the "hands-free" feature seems to have a mind of it own and besides being very irritating, seems dangerous. There is no way to turn off this feature.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11588139May 10, 2024
LATCHES/LOCKS/LINKAGES
The contact owns a 2024 Ford Edge. The contact stated that while attempting to close the rear hatch, she became aware that the door failed to latch securely. No warning lights were illuminated. The vehicle was taken to the dealer, who was able to duplicate the failure but determined that the vehicle was operating as intended. The contact was informed that the hatch failed to close due to the vehicle being parked on an uneven surface. The vehicle was not repaired. The manufacturer was notified of the failure but provided no assistance. The failure mileage was 7,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11588019May 10, 2024
POWER TRAIN
The contact owns a 2022 Ford Edge. The contact stated while driving at slow speeds, the vehicle was jerking and shuddering while in low gear. There were no warning lights illuminated. The vehicle was taken to the local dealer, where it was diagnosed that the transmission needed to be replaced. There was no warranty coverage on the vehicle. The vehicle was not repaired. The manufacturer was not contacted. The approximate failure mileage was 86,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11587438May 7, 2024
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM, ELECTRICAL SYSTEM
The contact owns a 2023 Ford Edge. The contact stated that while driving at an undisclosed speed with the defroster activated, the infotainment system screen turned blank, and then the defroster was inoperable. Additionally, the contact stated that the heater and A/C failed to operate as needed when the infotainment system screen turned blank. No warning light was illuminated. The Better Business Bureau (BBB) was made aware of the failure and a case was opened. The vehicle was taken to the dealer, where the BBB had a Ford inspector diagnose the vehicle; however, no diagnostic codes were retrieved. The dealer replaced the Accessory Protocol Interface Module (APIM) and performed an unknown software update. The failure recurred, and the vehicle was taken back to the dealer, but the cause of the failure could not be determined. The vehicle was then taken to a second dealer, Sioux City Ford Lincoln (3601 Singing Hills Blvd, Sioux City, IA 51106), where a technician test-drove the vehicle with the contact. The contact was informed that the vehicle had been involved in a collision, which voided the warranty coverage. The vehicle was later taken back to the second dealer, where the contact was informed that the vehicle had not been involved in a collision. The vehicle was not diagnosed or repaired and remained at the dealer. The manufacturer was made aware of the failure and several cases were opened. The failure mileage was approximately 6,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11585074April 24, 2024
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Bought this vehicle from Bayou Ford in LaPlace, LA around 2 months ago. The back up camera stopped working correctly after first month. Paid to have reset at Ford dealer in Slidell, they said wasn't on recall. It's got squiggly lines when selecting reverse on shifter, unable to view behind me. This is dangerous as it's a large vehicle and I fear running over something or into another vehicle out of view. This is the exact problem as the recall indicates. The Slidell dealer said it would be over 1K to replace a camera and I don't have it after just buying thr vehicle. This should not be happening with a 2 year old vehicle. Can someone please help me? [XXX] [XXX] , [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11584095April 19, 2024
SEATS
The contact owns a 2024 Ford Edge. The contact stated that the rear bench seat was loose. The contact stated that the base was attached; however, the back of the bench moved and wiggled when the hand was placed anywhere on the bench. The contact stated that the seat was not secured, and it was not safe to install the car seat on the bench. The vehicle was taken to the dealer where the contact was informed that it was normal for the seat to move. The manufacturer was made aware of the issue. The failure mileage was approximately 2,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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