Ford C-Max Complaints

510 consumer complaints on file.

#11337618July 6, 2020
POWER TRAIN
THE VEHICLE STARTED MAKING A RHYTHMIC NOISE THAT ACCELERATED WITH AND INCREASE IN SPEED. THERE WAS ALSO A NOTICEABLE VIBRATION IN THE STEERING ABOVE 45 MPH. AN INDEPENDENT MECHANIC REPLACED A BEARING THAT DID NOT FIX THE ISSUE. I WAS THEN INFORMED THE TRANSMISSION NEED REPLACED. THE VEHICLE IS NOT SAFE TO DRIVE. THERE ARE DOZENS OF CASES OF TRANSMISSION FAILURES ON 2013 C-MAX VEHICLES. FORD NEEDS TO FIX THESE TRANSMISSIONS WITH KNOWN ISSUES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11330917June 25, 2020
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
THE OUTSIDE DRIVERS SIDE TAIL LIGHT ASSEMBLY IS GETTING SO HOT THE PLASTIC IS MELTING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11330589June 24, 2020
ENGINE
TL* THE CONTACT OWNS A 2013 FORD C-MAX THE CONTACT STATED THAT AFTER HER HUSBAND DROVE THE VEHICLE FOR AN HOUR, THE VEHICLE FAILED TO RESTART. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC AND THE CONTACT WAS INFORMED THAT THE BATTERY NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED HOWEVER, THE FAILURE RECURRED. THE CONTACT WAS THEN INFORMED THAT AN UNKNOWN MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS TAKEN TO CROWN FORD (247 SUNRISE HWY, LYNBROOK, NY 11563, (516) 825-8300) TO BE DIAGNOSED. THE MECHANIC CONFIRMED THAT AN UNKNOWN MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED HOWEVER, NO FURTHER ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS 17,000. *BF CONSUMER STATED RECALL WAS EXPIRED.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11328663June 13, 2020
STRUCTURE:BODY, LATCHES/LOCKS/LINKAGES
THE DRIVER'S REAR DOOR LOCK DOES NOT CLOSE THE DOOR. THE CAR WAS RETURNED TO THE SERVICE ON A PREVIOUS CALL RELATED TO LOCKS. THE WORK WAS REPORTEDLY DONE. AFTER OBSERVING THE WEAR OF THE LOCK ELEMENTS, IT LOOKS LIKE THEY ARE ORIGINAL LOCKS. MAYBE THE DEALER CHARGED THE CAR MANUFACTURER FOR THE REPAIR AND NEVER REPLACED THE LOCKS WITH THE CORRECT ONES. I AM AFRAID TO USE THE CAR WHEN THE BACK DOOR DOES NOT CLOSE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11328684June 13, 2020
STRUCTURE:BODY
THE REAR HATCH LATCH BEGAN TRIGGERING ON ITS OWN. I INSPECTED THE MECHANISM AND FOUND THE HATCH ELECTRONICS ARE NOT SEALED AGAINST WATER INTRUSION AT ALL. THE WATER WAS CAUSING A SHORT IN THE LATCH AND WOULD TRIGGER IF THE CAR WAS PARKED OR IN MOTION, TURNED ON OR OFF. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11328587June 12, 2020
POWER TRAIN
MY VEHICLE IS HAVING A TRANSMISSION ISSUE AND IS A KNOWN RECALL THAT THE DEALERSHIP IS SAYING IS NOT A RECALL ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11328485June 12, 2020
POWER TRAIN
TL* THE CONTACT OWNS A 2013 FORD C-MAX. THE CONTACT STATED THAT THERE WAS TRANSMISSION FLUID LEAKING UNDERNEATH THE VEHICLE. THE VEHICLE WAS TAKEN TO TITUS WILL FORD (3606 S. SPRAGUE AVE, TACOMA, WA 98409, (253) 475-4151) AND THE CONTACT WAS INFORMED THAT THE FAILURE WAS RELATED TO MANUFACTURER COMMUNICATIONS: TSB-14-0085 (POWER TRAIN). THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 53,000. *BF *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11328027June 9, 2020
ENGINE, VEHICLE SPEED CONTROL
WHILE DRIVING, THE CAR STALLED AND DISPLAYED A MESSAGE THAT SAID TO SLOW DOWN AND PULL OVER SAFELY. THE DRIVER WAS NOT ABLE TO ACCELERATE. THERE WERE NO OTHER WARNING SIGNS PRIOR. THIS WAS PARTICULARLY DANGEROUS BECAUSE IT OCCURRED WHILE DRIVING ON A HIGHWAY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11327736June 8, 2020
ELECTRICAL SYSTEM:12V/24V/48V BATTERY, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2013 FORD C-MAX. THE CONTACT STATED THE VEHICLE FAILED TO START-UP AFTER SEVERAL ATTEMPTS. TRI FORD INC LOCATED AT 12610 IL-143, HIGHLAND, IL 62249, (618) 654-2122) WAS CONTACTED BY PHONE AND INFORMED OF THE FAILURE. THE CONTACT STATED THAT THE BATTERY WAS DRAINED. THE FAILURE WAS CAUSED BY THE RADIO REMAINING ON AND THE DOOR LOCKS ACTUATING INDEPENDENTLY AFTER THE VEHICLE WAS TURNED OFF AND PARKED. THE CONTACT FOUND INFORMATION ONLINE, WHICH STATED THAT REPLACING THE RADIO FUSE WOULD FIX THE ISSUE. THE CONTACT REPLACED THE FUSE HOWEVER, THE FAILURE RECURRED. THE CONTACT RECHARGED THE BATTERY HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 60,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11327859June 8, 2020
STEERING
TL* THE CONTACT OWNS A 2013 FORD C-MAX. THE CONTACT STATED AT START-UP, THE STEERING CEASED WITH THE POWER STEERING ASSIST FAILURE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TOWED HONOLULU FORD LOCATED AT 1370 N KING ST, HONOLULU, HI 96817, (808) 824-3981 AND THE CONTACT WAS INFORMED THAT THE POWER STEERING NEEDED TO BE REPLACED. THE VEHICLE WAS THEN TOWED TO AN INDEPENDENT MECHANIC WHERE THE POWER STEERING WAS REPLACED. THE MANUFACTURER HAD NOT BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 177,000. *BF CONSUMER STATED MANUFACTURER IS AWARE OF FAULTY POWER STEERING IN THEIR ENTIRE PRODUCT LINE BUT HAS NOT ISSUED A RECALL.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11327668June 7, 2020
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, UNKNOWN OR OTHER
VERY LOUD POPPING INITIALLY. DEAFENING POPS THAT SOUND LIKE YOUR WINDSHIELD WAS HIT WITH A HIGH VELOCITY OBJECT. AT FIRST YOU CANT TELL WHERE THE SOUND IS COMING FROM. IT DOES RESEMBLE THE SOUND OF A SPEAKER BLOWING. IT DOES NOT ALWAYS OCCUR WHEN THE RADIO OR BLUETOOTH AUDIO IS BEING USED. IN THE BEGINNING AFTER IT POPS THE BLUE TOOTH WILL NOT WORK FOR A FEW MINUTES TO A FEW DAYS. THE SOUNDS ARE TERRIFYING AND DISTRACTING. I BELIEVE IT DOES PLACE ONE IN AN UNSAFE PREDICAMENT. YOU ARE NOT SURE IF YOU HIT SOMETHING OR SOMETHING HAS STRUCK YOU. YOU FEEL LIKE YOUR WINDSHIELD IS BROKEN. ON OTHER OCCASION IT IS CLEAR THAT THE SPEAKERS ARE CRACKING AND AGAIN IT VERY LOUD AND DANGEROUSLY DISTRACTING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11327210June 4, 2020
POWER TRAIN
TL* THE CONTACT OWNS A 2013 FORD C-MAX. THE CONTACT STATED THAT WHILE DRIVING AT AN UNKNOWN SPEED, THE VEHICLE FAILED TO ACCELERATE OVER 30 MPH WHILE THE ACCELERATOR PEDAL WAS DEPRESSED. IN ADDITION, THERE WAS A GRINDING NOISE. THE VEHICLE WAS DIAGNOSED BY AN INDEPENDENT MECHANIC CAME AND THE CONTACT WAS INFORMED THAT THE BEARING IN THE TRANSMISSION NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT CONTACTED WINNER FORD AT 250 HADDONFIELD-BERLIN RD, CHERRY HILL, NJ 08034 (856) 428-4000, AND INFORMED THE DEALER OF THE FAILURE. NO ASSISTANCE WAS PROVIDED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 143,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11326145May 27, 2020
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
TL* THE CONTACT OWNS A 2014 FORD C-MAX. THE CONTACT STATED THAT WHILE REVERSING OUT OF A PARKING SPACE, THE PASSENGER'S SIDE DOOR UNLATCHED WITHOUT WARNING. THE CONTACT CLOSED THE DOOR HOWEVER, THE DOOR FAILED TO REMAIN SECURELY LATCHED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE DOOR LATCH MECHANISM NEEDED TO BE REPLACED. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 16V643000 (LATCHES/LOCKS/LINKAGES) HOWEVER, THE VIN WAS INCLUDED. GRIECO FORD OF DELRAY BEACH (3000 S FEDERAL HWY, DELRAY BEACH, FL 33483, (561) 908-5708), WAS CONTACTED AND INFORMED OF THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 53,787. *LN CONSUMER STATED VEHICLE GOT INCLUDED IN THE RECALL.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11324890May 17, 2020
STEERING
MY VEHICLE HAS APPROXIMATELY 105,000 MILES ON IT. I GOT IN MY VEHICLE TO LEAVE AND A RED MESSAGE APPEARED SAYING, "SERVICE POWER STEERING SYSTEM". THE STEERING WHEEL BECAME VERY HARD TO TURN LEFT OR RIGHT. IN FACT, I WASN'T ABLE TO TURN IT AT ALL. I SHUT OFF THE CAR AND THEN RESTARTED IT. IT APPEARED TO BE WORKING AGAIN AND I DROVE IT FOR AN HOUR WITHOUT ANY ISSUE. WHEN I RETURNED HOME I LOOKED ON A FEW FORUMS AND THIS IS A VERY COMMON PROBLEM IN THE CMAX AND OTHER FORD EPAS SYSTEMS. A LOT OF PEOPLE IN THE FORUMS SAY IT HAPPENED IN THE MIDDLE OF THEM DRIVING. APPARENTLY THIS IS A KNOWN ISSUE FOR FORD. BECAUSE OF WHAT I READ, I AM SCARED TO CONTINUE DRIVING, BUT NEED THE VEHICLE TO GET OT WORK. I WANT TO GET IT FIXED, BUT DO NOT HAVE THE APPROXIMATELY $2000 IT COSTS TO DO SO. I DO NOT WANT TO RISK MY LIFE OR THE LIVES OF OTHERS. FORD, IF THIS IS HAPPENING IN THIS MODEL AND IN SIMILAR MODELS, AND YOU KNOW ABOUT IT, WILL YOU PLEASE COVER THE COST?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11324622May 15, 2020
ELECTRICAL SYSTEM
THE BATTERY DOES NOT CHARGE UP MORE THAN 15 MILES, IF I AM LUCKY. UNACCEPTABLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11324645May 15, 2020
POWER TRAIN
TL* THE CONTACT OWNS A 2014 FORD C-MAX. THE CONTACT STATED THAT UPON DEPRESSING THE ACCELERATOR PEDAL, AN ABNORMAL ROARING SOUND CAME FROM THE ENGINE. NO WARNING LIGHTS WERE ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THERE WAS A DEFECTIVE BEARING WITHIN THE TRANSMISSION THAT NEEDED TO BE REPLACED. THE CONTACT CALLED GREEN FORD (3800 W WENDOVER AVE, GREENSBORO, NC 27407, (336) 292-8310) WHERE HE WAS INFORMED THAT HIS VEHICLE WAS NO LONGER UNDER WARRANTY AND WAS THEN GIVEN AN ESTIMATE FOR THE REPAIR. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER HAD NOT BEEN NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 91,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11320730April 10, 2020
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
BOUGHT THE CAR IN MAY 2017. NO PROBLEMS UNTIL OCTOBER 2019 CAR DIDN'T CRANK EVERYTHING DEAD. TOOK IT TO ONE DEALER AND THEY LAUGHED AT ME. THEY REPLACED THE 12V STILL DIDN'T RUN. HAD IT TOWED TO RIVERSIDE FORD OCTOBER 2019. THEY WORKED ON IT DIDN'T GET THE CAR BACK UNTIL DEC 13, 2109. PAID THE BILL IN FULL. AND DROVE THE CAR HOME. TWO WEEKS AGO. DEAD AGAIN. MY CAR IS SITTING IN MY YARD BECAUSE I CAN'T AFFORD TO TAKE IT BACK TO RIVERSIDE FORD OR ANY OTHER DEALER TO BE FIXED. WHAT CAN I DO NOW?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11320358April 6, 2020
UNKNOWN OR OTHER
WHY DOES THE 2013 CMAX ENERGI NOT HAVE A TRUNK SAFETY PULL? WHEN BATTERY DIES YOU CANNOT OPEN THE TRUNK TO GET TO THE BATTERY IN THE TRUNK. THIS IS A SERIOUS SAFETY ISSUE THAT HAS STRANDED MY CAR IN PARKING LOT AT NIGHT AND NOW IN MY GARAGE. I CANNOT PUT MY CAR IN NEUTRAL, BECAUSE THE CMAX DOES NOT ALLOW YOU TO CHANGE TO NEUTRAL WHEN THE BATTERY IS DEAD. STRANDED CAR OWNER. NEEDED TO GET GROCERIES FOR MY PARENTS, SO THIS IS THE LAST STRAW. UNDER A STAY AT HOME ORDER, SO DO NOT WANT TO CALL TOW TRUCK, CANNOT TOW OUT ANYWAYS SINCE CANNOT GET IT IN NEUTRAL. I HAVE REPLACED MY BATTERY SEVERAL TIMES, THIS SHOULDN'T BE HAPPENING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11319871March 31, 2020
POWER TRAIN
TL* THE CONTACT OWNS A 2013 FORD C-MAX. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE HESITATED AND STALLED WITHOUT WARNING. THE CONTACT STATED THAT THE VEHICLE SHUDDERED INTERMITTENTLY AFTER SHIFTING FROM FIRST GEAR WITHOUT WARNING. THE VEHICLE WAS NOT TAKEN TO BE DIAGNOSED NOR REPAIRED. A DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 75,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11318708March 19, 2020
VEHICLE SPEED CONTROL
UNCOMMANDED ACCELERATION. THE CAR ACCELERATED TO ABOVE HIGHWAY SPEED, AND REQUIRED CONTINUAL BREAKING TO MAINTAIN CONTROL. WHEN HOME AND IN PARK, ENGINE CONTINUED TO REV TO MAX. SHUT CAR DOWN, AND WHEN RESTARTED IT RETURNED TO NORMAL OPERATION. NO OBSTRUCTION OF GAS PEDAL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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