Dodge Journey Complaints

5,556 consumer complaints on file.

#10515237June 5, 2013
SERVICE BRAKES
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
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10514933June 3, 2013
ELECTRICAL SYSTEM, STRUCTURE:BODY:DOOR, SERVICE BRAKES, HYDRAULIC
THE DOOR CONTROL PANEL HAS FAILED, CAUSING THE DRIVER TO NOT HAVE THE ABILITY TO ROLL DOWN THE WINDOW, OR LOCK AND UNLOCK THE DOOR. THE AIRBAG WARNING LIGHT HAS ALSO COME ON, PRESUMABLY INDICATING A DEFECT IN THE DOOR PANEL AIRBAG SENSOR. I SPOKE WITH DODGE REGARDING A SAFETY RECALL FOR THE SAME MODEL YEAR, BUT EXCLUDING MY VIN. THEY INDICATED THAT THEY WOULD NOT COVER THE COSTS OF THE REPLACEMENT OF THE FAULTY PARTS, BUT TO "SAVE MY RECEIPTS" IN CASE THEY DECIDE TO REPLACE THE PARTS IN THE FUTURE. NOW MY FAMILY'S DAILY DRIVER HAS A FAULTY AIRBAG, IN ADDITION TO BRAKES THAT HAVE TO BE REPLACED EVERY 12-18K MILES, AND NO HELP FROM DODGE... THANKS FOR THE BAILOUT AMERICANS... *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10514687June 2, 2013
ELECTRONIC STABILITY CONTROL (ESC), LATCHES/LOCKS/LINKAGES, VISIBILITY
WHEN I LOCK AUTO SITS FOR AWHILE THEN UNLOCKS THE TWO FRONT DOORS AND DROPS WINDOWS HALF WAY BY ITSELF? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10514531May 31, 2013
ENGINE
PURCHASED 3/26/13 EXPERIENCING PROBLEMS W/DODGE JOURNEY..MY 1ST CALL TO FORD3-27-13@ 4:11PM .IT CONT. ON SEVERAL OCCASIONS.4/23/13 [XXX] @ DODGE STATED CYLINDER HEAD HAD MISFIRE BUT NOT BAD ENOUGH TO SIGNAL LIGHT. REC'D CALL FROM [XXX] @FORD TO COME& CHOOSE ANOTHER CAR. 4-13-13, I STOPPED LOOKING AFTER 3RD-4TH CAR WHEN [XXX] STATED TO ME &GILBERT W DODGE CALLED &STATED WILL FIX DODGE. [XXX] ASKED ME GIVE FORD2WKS 5-7-13 TO FIX THE PROBLEM.4/24/13@ 4:30PM CAR WAS P/U FROM DODGE. 5-2-13 [XXX] N STATES HE WAS UNDER IMPRESSION ISSUE WAS TAKEN CARE OF.5/7/13 MESS. FROM [XXX] STATES "WORKING NEW LOAN TO PUT ME IN ANOTHER CAR, 5/8/13 CAR STOPPED @3:33PM TOW VEHICLE DIRECTLY TO DODGE. [XXX] KNEW ALL THAT I'VE BEEN THRU .ALL HE SAID "I AM SORRY BUT NO COOLING OFF PERIOD>DON'T WANT CAR TOO MANY PROBLEMS & I'VE BEEN HERE TOO MANY TIMES.I ASKED FOR RENTAL TOLD BY [XXX] NO BECAUSE I WASN'T KEEPING CAR.I ASKED MARK [XXX]& [XXX] IF YOUR WIFE WAS HAVING THIS PROBLEMS, WHAT WOULD YOU DO? NO ONE ANSWERED. DODGE- FOUND DEAD BATTERY& MISFIRE ON CYLINDER1,2,3,5 HEADS ONDODGE. [XXX] DID LEAK DOWN TEST.5-14-13@ 12:19PM,[XXX] STATES BOTH CYLINDER HEADS NEEDED REPLACED BE READY BY 5/17/2003. MY JOB& FAMILY IS VERY IMPORTANT TO ME. ALL OF WHAT I HAVE BEEN EXPERIENCING FORD HAS CAUSED ME TO HAVE REPEATEDLY MIGRAINES&PROLONG BACK PAIN THROUGH STRESS. I AM REQUESTING TO CLOSE CONTRACT ON DODGE JOURNEY. PLEASE REFUND $4000.00 BACK,W/ VEHICLE TAGS & LIC. PLATES FEES. ON 5/22/13DODGE [XXX] G STATES CAR SHOULD BE READY 5/24/2013.STATED A VALVE HAD FAILED & STATES PARTS WILL BE RE-MANUFACTURED PARTS. 5/24/2013@ 645P I WENT TO FORD TO GET MY CAR. CHECK BATTERY SENSOR, OIL CHANGE CAME ON.LEFT CAR NEED ALTERNATOR.5/29/2013 CAR IS NOW READY.THE PROBLEMS CAR HAS NEVER BEEN DISCLOSED TO ME,& HAS BEEN GIVEN TO ME TO DRIVE UNSAFE FOR MY DAUGHTER AND I. I AM AFRAID TO DRIVE THIS CAR, WHAT'S NEXT TO HAPPEN? INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10514554May 31, 2013
SERVICE BRAKES
THE REAR BRAKES STARTED SQUEAKING, I HAD THE CHRYSLER DEALER INSPECT AND WAS TOLD THERE WAS NO RECALL ON THE BRAKES. I CALLED CHRYSLER CUSTOMER SERVICE TO SUBMIT A COMPLAINT AND WAS TOLD THAT MY WARRANTY EXPIRED BY YEARS. I CALLED THEM BECAUSE I READ THAT THEY WERE EXTENDING THE WARRANTY. I HAD TO REPLACE THE BRAKE PADS AND ROTORS AT 32,000 MILES. I RESEARCHED AND FOUND THAT THE PROBLEM IS THE BRAKES AND ROTOR IS TOO THIN FOR THE WEIGHT OF THE CAR AND THAT CHRYSLER DODGE KNEW ABOUT IN THEIR 2009 JOURNEY AND DIDN'T FIX IT IN THE 2010. THE "SHORT" EXTENSION OF THE WARRANTY IS NOT SUFFICIENT, THERE NEEDS TO BE A RECALL. I BOUGHT THIS CAR BECAUSE OF THE CLAIM OF DRIVABILITY AND LOW GAS MILEAGE SO DRIVING FAST IN THIS CAR DOESN'T HAPPEN. I DRIVE CAREFUL AND DO NOT DRIVE FAST OR BRAKE HARD SO THE REAR BRAKES SHOULD NOT HAVE WORN OUT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10514325May 30, 2013
ELECTRICAL SYSTEM
INTERMITTENT STARTING PROBLEMS, NOTHING WHEN YOU TURN THE KEY; BATTERY AND STARTER GOOD. IF YOU LEAVE KEY IN THE START POSITION AND WALK AWAY CAR WILL END UP STARTING ON ITS OWN. HAVE GOTTEN STUCK 3 TIMES WITH THE CAR, DO NOT TURN IT OFF WHEN I GO TO THE STORE. AT FIRST IT HAPPENED ONCE AFTER OWNING IT FOR A YEAR, THEN 2 MONTHS LATER NOW ALMOST 3 TIMES A WEEK. DODGE HAS NO ANSWERS WHY SHOULD I PAY TO HAVE IT LOOKED AT WHEN THERE ARE MANY COMPLAINTS ON THE WEB ABOUT THIS EXACT ISSUE. WHAT IS BEING DONE? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10514123May 29, 2013
STEERING
TL* THE CONTACT OWNS A 2011 DODGE JOURNEY. THE CONTACT STATED THAT WHEN DRIVING 30 MPH OR LOWER, THE VEHICLE WOULD VEER OUT OF LANE WHEN ATETMPTING TO ACCELERATE. THE FAILURE WAS EXPERIENCE ONLY WHEN THE ACCELERATION WAS INCREASED. THE DEALER TEST DROVE THE VEHICLE AND WAS ABLE TO DUPLICATE THE FAILURE BUT ADVISED THE CONTACT THAT THE VEHICLE WAS PERFORMING NORMALLY. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 8,000 AND THE CURRENT MILEAGE WAS 14,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10513231May 23, 2013
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT THE VEHICLE FAILED TO START UNLESS IT WAS SHIFTED INTO NEUTRAL FIRST. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE TECHNICIAN DIAGNOSED THAT THE STARTER AND BATTERY NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED HOWEVER, THE REMEDY FAILED TO REPAIR THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 42,000 AND THE CURRENT MILEAGE WAS 43,000. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10513048May 21, 2013
ELECTRICAL SYSTEM
THE CAR DISABLES WHILE DRIVING AND DOES NOT START PROPERLY. THE CAR HAS BEEN AT THE DEALERSHIP 5 TIMES SINCE I PURCHASED IT AND EACH TIME THEY WERE UNABLE TO FIX THE CAR. I BELIEVE THE CAR IS A LEMON AND WANT TO SPARE SOMEONE THE NIGHTMARE THAT I HAVE BEEN EXPERIENCING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10513065May 21, 2013
ELECTRICAL SYSTEM
WE HAVE HAD SEVERAL INSTANCES WHERE OUR 2010 DODGE JOURNEY HAS FAILED TO START. YOU PUT THE KEY IN THE IGNITION AND EVERYTHING WORKS FINE EXCEPT THAT THE STARTER NEVER CRANKS OVER. I HAVE DONE A LOT OF SEARCHING TO SEE IF OTHER PEOPLE HAVE HAD THE SAME PROBLEM. A QUICK GOOGLE SEARCH RETURNS SEVERAL ACCOUNTS OF JOURNEYS NOT STARTING. MOST OF THESE COMPLAINTS REMAIN UNSOLVED. THERE SEEMS TO BE A PROBLEM EITHER WITH WIRING OR WIN MODULES. WE HAVE NOT TAKEN OUR VEHICLE TO THE DEALER YET HOWEVER TODAY WAS THE 10TH TIME THAT THIS PROBLEM HAS ARISEN IN LESS THAN THREE WEEKS, OFTEN LEAVING US STRANDED COMPLETELY FOR HOURS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10512866May 20, 2013
AIR BAGS
TL* THE CONTACT OWNS A 2013 DODGE JOURNEY. THE CONTACT STATED THAT WHILE DRIVING 35 MPH, THE CONTACT CRASHED INTO THE REAR OF ANOTHER VEHICLE. THE AIR BAGS FAILED TO DEPLOY. THE CONTACT SUSTAINED INJURIES TO THE BACK AND SHOULDER. A POLICE REPORT WAS NOT FILED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS TOWED TO A SALVAGE YARD. THE FAILURE AND CURRENT MILEAGE WAS 24,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10512712May 19, 2013
SERVICE BRAKES, ELECTRICAL SYSTEM
BOUGHT THE VEHICLE USED FROM A TOYOTA DEALER ,THE BRAKES WERE PULSATING FROM WARPED ROTORS ,HAD A BRAKE JOB DONE AND NOW THE BRAKES ARE SQUEALING, /AND NOW THE SECOND THING THE VEHICLE HESITATES TO START, YOU HAVE TO KEEP TURNING THE KEY ON AND OFF TO GET IT TO START ,WHEN YOU TRY TO START IT JUST CLICKS ONE TIME ,IF WERE A BAD CONNECTION ON THE BATT. IT WOULD CLICK AS LONG AS YOU HELD THE KEY TO THE START POSITION .NOT HAPPY WITH THIS VEHICLE AT ALL BUT I'M STUCK WITH THE PAYMENTS SO I HAVE TO LIVE WITH IT ... *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10512665May 18, 2013
AIR BAGS
I WAS TRAVELING IN THE SLOW LANE OF ROUTE 2, WHEN ANOTHER CAR CRASHED INTO THE SIDE OF ME. CAR HIT DIRECTLY IN DRIVERS DOOR. THE SIDE OF THE CAR WAS DAMAGED BADLY, TO THE POINT WHERE THE DOORS WERE NOT ABLE TO BE OPENED. I HAD TO BE REMOVED OUT OF THE PASSENGER SIDE OF VEHICLE. I WAS TRANSPORTED TO THE HOSPITAL WITH BRUISES AND PAIN TO THE LEFT SIDE OF MY BODY. I BOUGHT THIS VEHICLE BECAUSE OF THE SAFETY SYSTEMS. NONE OF THE AIR BAGS DEPLOYED IN THE CAR. THE SIDE IMPACT BAGS DID NOT DEPLOY. I HIT MY HEAD HARD ON THE DRIVER DOOR. WHY WOULD THESE SAFETY SYSTEMS NOT WORK? *TR
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10512560May 17, 2013
WHEELS, TIRES
HAVE HAD MY DODGE PURCHASED NEW FOR A LITTLE LESS THAN ONE YEAR. AT AROUND 20,000 MILES I NOTICED THE TIRES SEEMED TO BE WEARING EXCESSIVELY WHICH I THOUGHT WAS STRANGE WITH NEW TIRES. I REQUESTED AT MY NEXT OIL CHANGE TO HAVE THEM ROTATED TO SEE IF THAT WOULD HELP. NEVER PAID IT MUCH MORE ATTENTION UNTIL MY TRACTION LIGHT KEPT COMING ON WHEN DRIVING IN REGULAR WEATHER CONDITIONS IN ADDITION TO WET CONDITIONS. I CONTACTED THE DEALER HAD MY CAR INSPECTED. THE SUSPENSION AND ALIGNMENT SEEMED TO BE FINE THERE WAS NO EXPLANATION WHY MY TIRES AT THAT POINT 28,000 WERE BALLED AND DOWN TO THE TREAD INDICATORS ON ALL FOUR TIRES. THE DEALERSHIP CONTACTED KUMHO WHO ADVISED I DID NOT HAVE A WARRANTY FOR REGULAR TREAD WEAR AND DODGE STATES THEY HAVE NOTHING TO DO WITH THE TIRES THE WARRANTY IS THROUGH KUMHO. WELL WOULD YOU EXPECT TO HAVE AN UNSAFE VEHICLE TO DRIVE BECAUSE OF NO TREAD BEING LEFT AT 28,000 MILES? I WOULD NOT UNTIL I CONTACTED KUMHO TO DISCUSS MYSELF AND WERE ADVISED THAT THE TIRES ARE MADE OUT OF A COMPOUND THAT IS NOT MEANT TO LAST THAT LONG AND ARE NOT OF THE SAME MATERIAL AS YOU WOULD BUY A NEW SET OF TIRES OF THE SAME BRAND AND SIZE FROM A TIRE DEALERSHIP DIRECTLY. THEY MAKE THE TIRES TO THE MANUFACTURER SPECIFICATIONS AND THEY ARE NOT MEANT TO LAST SO BALLED TIRES AT 20,000 MILES IS ACCEPTABLE AND SAFE FOR NEW DODGE JOURNEY OWNERS! WHEN I AM IN AN ACCIDENT WITH MY FAMILY BECAUSE OF THESE TIRES BEING MADE OUT OF A COMPOUND THAT IS ONLY MEANT TO LAST A FEW MILES THEN SOMEONE WILL HERE ME THEN I AM SURE! BAD BUSINESS MOVE TO MAKE INFERIOR TIRES TO PUT ON NEW VEHICLES AND THEN POINT THE FINGERS AT EACHOTHER AND NO ONE IS RESPONSIBLE! SAD! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10512440May 16, 2013
ELECTRICAL SYSTEM, EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT THE FRONT PASSENGER TOUCHED THE RADIO AND BURNED HER HAND. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS. THE TECHNICIAN STATED THAT THERE WAS A SHORT IN THE RADIO/DVD RECEIVER AND IN THE DOOR CONTROL MODULE. THE TECHNICIAN STATED THAT THE DOOR CONTROL MODULE AND THE RADIO/DVD RECEIVER WOULD HAVE TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 54,000. *TR
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10511973May 14, 2013
SERVICE BRAKES
THE BRAKES ON THE DODGE JOURNEY 2009 APPARENTLY ARE TOO THIN/ NOT HEAVY ENOUGH FOR THE WEIGHT OF THE VEHICLE.. APPARENTLY EVERY 10,000 TO 25,000 MILES THEY WILL NEED TO HAVE NEW BRAKE PADS AND RESURFACING OF ROTORS OR REPLACEMENT.. SEEMS, DEPENDING ONTHE WEIGHT YOU CARRY IN THE VEHICLE THEIR MAY BE A FAILURE IN THE BRAKING SYSTEM.. I BOUGHT THE VEHICLE NEW AND ONLY HAVE 26,000 + MILES ON IT.. I HAVE READ THAT DODGE SHOULD REDESIGN AND INSTALL A NEW BRAKING SYSTEM.. BEING RETIRED,, I EXPECTED THIS TO BE MY LAST VEHICLE. I BOUGHT AMERICAN AUTO WHEN THE AMERICAN INDUSTRY WAS ASKING THE GOVERNMENT FOR ASSISTANCE. IM DISAPPOINTED DODGE HASN'T STEPPED UP AND TAKEN RESPONSIBILITY FOR THIS PROBLEM.. IT WILL COST ME $260. TO OVER $400. EVERY TIME FOR THIS.. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10511632May 13, 2013
ELECTRICAL SYSTEM, WHEELS, TIRES
LOW AIR CAME ON THEN FOUND OUT THE TIRE PRESSURE MONITORING SYSTEM SENSOR NUT WAS CRACKED ON RIGHT REAR WHEEL AND THE VALVE STEM CRACKED ON LEFT REAR WHEEL. CALLED TWO DODGE DEALERS AND I WAS TOLD I WOULD HAVE REPLACE THE ENTIRE SENSOR AT A COST OF $130 EACH, AND THEY ARE REPLACING THEM WITH A NEW SENSOR WITH A RUBBER VALVE FOR THE SAME REASON I'M HAVING. THEY TOLD ME THE ALUMINUM PARTS(STEM AND NUT) ARE CORRODING FAST CAUSING BREAKAGE OR CRACKS. MY VEHICLE IS OUT OF WARRANTY WITH JUST OVER 33K MILES BUT MORE THAN 36 MONTHS. THE CAR WAS DRIVEN AT A LOW SPEED WHEN THE LIGHT CAME ON AND I THINK IT WOULD BE VERY DANGEROUS TO DRIVE THE CAR, ESPECIALLY IF AT HIGHWAY SPEED, AND THOSE PARTS FAIL WHICH WOULD CAUSE THE SENSOR TO POSSIBLY COME OFF AND THEN CAUSE A BLOW OUT TO THE POINT THE CAR MAY LOOSE CONTROL. THIS IS A FAMILY CAR AND IT IS RISKY TO HAVE THIS PROBLEM. THIS PROBLEM SHOULD BE A RECALL. SCHRADER, THE SENSOR MANUFACTURER, DOES HAVE REPLACEMENT SENSORS WITH RUBBER VALVES AT LESS THAN $50 RETAIL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10511306May 9, 2013
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT THE VEHICLE FAILED TO START. THE ELECTRICAL COMPONENTS OF THE VEHICLE WOULD POWER ON BUT THE ENGINE WOULD NOT START. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE VIN WAS NOT AVAILABLE. THE FAILURE AND CURRENT MILEAGE WAS 63,813. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10511136May 8, 2013
SEAT BELTS
THE 2ND ROW (CENTER ROW) DRIVER'S SIDE SEAT BELT WILL NO LONGER LATCH. NOTHING IS STUCK IN IT--YOU CAN PUSH THE SEAT BELT INTO THE LATCH, BUT IT PULLS RIGHT OUT. ALTHOUGH A MAJOR SAFETY CONCERN (AS WELL AS WEARING A SEAT BELT BEING LAW HERE), DODGE CLAIMS IT IS NOT UNDER WARRANTY AND WILL ONLY FIX IF I PAY FOR IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10511133May 8, 2013
ELECTRICAL SYSTEM
PUT THE KEY FOB IN THE IGNITION, THE CAR WOULD NOT READ THE FOB... TRIED BOTH KEYS A FEW TIMES AND FINALLY IT STARTED. EVERYTHING ELSE ON THE REMOTE (LOCK, UNLOCK, AUTOMATIC START, PANIC) WORKS... CAN USE THE AUTOMATIC STARTER... AS SOON AS THE KEY IS INSERTED, THE CAR TURNS OFF... SOMETIMES THE DISPLAY READS BAD KEY AND SOMETIMES IT DOESN'T REACT AT ALL. AFTER TRYING 10-30 TIMES, IT READS THE KEY AND THE CAR STARTS. WE TOOK TO THE DEALER AND ARE BEING TOLD THAT THE ENTIRE WIRELESS IGNITION MODULE AND KEYS NEED TO BE REPLACED, WHICH S GOING TO COST US OVER $600. I HAVE DONE SOME RESEARCH AND AM SEEING THAT THIS IS A COMMON ISSUE WITH OUR MAKE AND MODEL, BUT AM UNABLE TO FIND A RECALL DIRECTLY RELATED TO OUR ISSUE. IN MY OPINION, THIS IS NOT SOMETHING THAT SHOULD JUST "BREAK" OUT OF NOWHERE ON A CAR THAT IS LESS THAN 5 YEARS OLD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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