Dodge Durango Service Bulletins
2,085 manufacturer communications on file.
- October 2, 2019•Document ID: 10168433Service Bulletin/Repair InstructionsELECTRICAL SYSTEM; EQUIPMENT
- Mfr Comm. #:
- 08-016-19 REV. D
- Date Added:
- December 2, 2019
- Manufacturer:
- RAM
SummaryUAS, UAQ, UCS and UCQ Radio Enhancements This bulletin involves inspecting and if required, updating the radio software level to:22.6 - DS, D2, DP, DD, DF and DJ vehicle with UAS, UCQ and UAQ radio. 22.5 - LA, LD and LX vehicle with UAS and UAQ. 21.9 - All other vehicles and radios. Customers may experience one or more of the following:Audio Distortion (DS, D2, DP, DD, DF and DJ vehicle with UAS, UCQ and UAQ radio). Menu bar at the bottom of the radio display is frozen (LA, LD and LX with UAQ and UAS radios). Can not change the time on the clock (LA, LD and LX with UAS radios). Anti-theft code request message. Backup camera screen is blank. Lines appear across screen. Radio control screen is blank or locked. Radio resets intermittently. Unable to adjust volume. Radio will not switch modes between AM, FM, SAT or Media. In addition, the following enhancements are included in this update:Carplay® connectivity improvements. Improvement to Bluetooth® phone pairing. Improved sound quality when using a Bluetooth phone.
Associated Products (11)Associated Documents - August 30, 2019•Document ID: 10166602Service Bulletin/Repair InstructionsSTEERING
- Mfr Comm. #:
- 02-004-19 REV. A
- Date Added:
- October 28, 2019
- Manufacturer:
- DODGE
SummarySteering Wheel Off Center This bulletin involves centering the steering wheel. The customer may describe: The steering wheel is off center.
Associated Products (1)Associated Documents - August 29, 2019•Document ID: 10166601Service Bulletin/Repair InstructionsELECTRICAL SYSTEM; BACK OVER PREVENTION; EQUIPMENT
- Mfr Comm. #:
- 08-003-19 REV.C
- Date Added:
- October 28, 2019
- Manufacturer:
- DODGE
SummaryRadio and Back-up Camera Enhancements This bulletin involves updating the radio software level to 1848.24. Customers may experience one or more of the following: Green horizontal lines on back up display, in reverse (If this is the customer concern use camera LOP 18-60-02-W2, on DT and JL vehicles only). Ghost Touch, features, modes and App?s changing without drivers input. Speaker pop noise when using Bluetooth device. When vehicle is first start the radio will reset and the time display shows 12:00. Audio distortion and volume fluctuation. Blank rear camera image in reverse (If this is the customer concern use camera LOP 18-60-02-W2, on DT and JL vehicles only). Audio distortion (KL vehicles). Audio cutting in and out during memory recall. Ring tone too loud. AM/FM volume fluctuates. While in CarPlay® or Android Auto Google® maps showing wrong location. Phone disconnected after first call. Black screen or White screen with vertical lines. Personal Identification Number (PIN) clears and volume locked while KeySense is used. Audio static while in SXM/SAT modes. Echo heard during Bluetooth phone calls. The radio is locked up. The radio remains on after ignition has been turned off. The radio resets. The radio screen turns black. Intermittently requires an anti-theft code to be entered. Software update also includes software enhancement. SXM sound and behavior improvements.
Associated Products (11)Associated Documents - August 28, 2019•Document ID: 10166598Service Bulletin/Repair InstructionsEQUIPMENT; ELECTRICAL SYSTEM
- Mfr Comm. #:
- 08-089-19
- Date Added:
- October 28, 2019
- Manufacturer:
- DODGE
SummaryFlash Over The Air (FOTA) Software Update RA3 and RA4 Radio This bulletin provides information regarding the latest Flash Over The Air (FOTA) update and provides the service technician an overview of the steps a customer will need to take to complete the update.
Associated Products (51)2017 Chrysler 2002017 Chrysler Pacifica2017 Dodge Durango2017 Dodge Viper2017 Jeep Cherokee2017 Jeep Grand Cherokee2017 Jeep Renegade2017 Ram 15002017 Ram 25002017 Ram 35002017 Ram 45002016 Chrysler 2002016 Chrysler 3002016 Dodge Challenger2016 Dodge Charger2016 Dodge Durango2016 Dodge Viper2016 Jeep Cherokee2016 Jeep Grand Cherokee2016 Jeep Renegade+ 31 moreAssociated Documents - August 28, 2019•Document ID: 10166549Service Bulletin/Repair InstructionsENGINE AND ENGINE COOLING; ENGINE
- Mfr Comm. #:
- 9003680
- Date Added:
- October 28, 2019
- Manufacturer:
- RAM
SummaryRETAINER, Crankshaft Rear Oil Seal Oil leak from rear engine seal retainer or windage tray/gasket Check for other sources of leaks using dye such as gallery plugs, camshaft cup plug at rear of engine, rear of engine valley for possible MDS solenoid, VVT solenoid, block porosity or transmission leaks. If another source of the leak was identified, proceed with the appropriate repairs. Engineering is looking for assistance in determining root cause and a corrective action on crankshaft rear oil seals and windage tray/gaskets. For concerns related to rear crankshaft seal oil leaks and windage tray gaskets, please send an email to [email protected]. Include the VIN, mileage, and any photos identifying where the leak is coming from using dye, such as: 1. Leak between rear seal and crankshaft (seal rolled during installation) 2. Leak between outer diameter of rear seal and retainer 3. Leak between rear seal retainer and engine block (Please record the 5 retainer bolts residual torque in tightening direction) 4. Leak between rear seal retainer and windage tray/gasket (Please record the oil pan bolts residual torque in tightening direction) If the source of the leak cannot be identified, please contact Brenton Swank at (248) 804-9386 or [email protected] If no response in 15 minutes, proceed with repair.
Associated Products (8)Associated Documents - August 22, 2019•Document ID: 10166589Service Bulletin/Repair InstructionsENGINE
- Mfr Comm. #:
- 04-001-19
- Date Added:
- October 28, 2019
- Manufacturer:
- DODGE
SummaryPentastar Upgrade Oil Fill Level after an Oil Change This bulletin involves rechecking the oil fill level after filling the engine to the correct specifications. The customer may describe that after an oil change they check their oil fill level and it is showing overfilled on the oil dipstick.
Associated Products (20)2020 Chrysler Pacifica2020 Dodge Durango2020 Jeep Cherokee2020 Jeep Gladiator2020 Jeep Wrangler2020 Ram 15002019 Chrysler Pacifica2019 Dodge Durango2019 Jeep Grand Cherokee2019 Jeep Wrangler2019 Ram 15002018 Chrysler Pacifica2018 Dodge Durango2018 Jeep Grand Cherokee2018 Jeep Wrangler2017 Chrysler Pacifica2017 Dodge Durango2017 Jeep Grand Cherokee2016 Dodge Durango2016 Jeep Grand CherokeeAssociated Documents - August 21, 2019•Document ID: 10166588Service Bulletin/Repair InstructionsBACK OVER PREVENTION; ELECTRICAL SYSTEM
- Mfr Comm. #:
- 08-084-19
- Date Added:
- October 28, 2019
- Manufacturer:
- DODGE
SummaryRadio and Back-up Camera Enhancements This bulletin involves updating the radio software level to 1848.24. Customers may experience one or more of the following: Green horizontal lines on back up display, in reverse (If this is the customer concern use camera LOP 18-60-02-Y7, on JL vehicles only). Ghost Touch, features, modes and App?s changing, without drivers input. Speaker pop noise when using Bluetooth device. When vehicle is first started the radio will reset and the time display shows 12:00. Audio distortion and volume fluctuation. Blank rear camera image in reverse (If this is the customer concern use camera LOP 18-60-02-Y7) JL only. Audio cutting in and out during memory recall. Ring tone too loud. AM/FM volume fluctuates. While in CarPlay® or AndroidAuto® Google® maps showing wrong location. Phone disconnected after first call. Black screen or White screen with vertical lines. PIN clear and volume locked while KeySense is used. Audio static while in SXM/SAT modes. Echo heard during Bluetooth phone calls. The radio is locked up. The radio remains on after ignition has been turned off. The radio resets. The radio screen turns black. The radio screen shows messages ?Software Update? or ?Reinsert USB Device? and displays that screen in a continuous loop.
Associated Products (6)Associated Documents - August 17, 2019•Document ID: 10166586Service Bulletin/Repair InstructionsSTEERING
- Mfr Comm. #:
- 02-004-19
- Date Added:
- October 28, 2019
- Manufacturer:
- DODGE
SummarySteering Wheel Off Center This bulletin involves centering the steering wheel. The customer may describe: The steering wheel is off center.
Associated Products (1)Associated Documents - August 16, 2019•Document ID: 10166585Service Bulletin/Repair InstructionsELECTRICAL SYSTEM; BACK OVER PREVENTION
- Mfr Comm. #:
- 08-003-19 REV. B
- Date Added:
- October 28, 2019
- Manufacturer:
- DODGE
SummaryRadio and Back-up Camera Enhancements This bulletin involves updating the radio software level to 1848.24. Customers may experience one or more of the following:Green horizontal lines on back up display, in reverse (If this is the customer concern use camera LOP 18-60-02-W2, on DT and JL vehicles only). Ghost Touch, features, modes and App?s changing without drivers input. Speaker pop noise when using Bluetooth device. When vehicle is first start the radio will reset and the time display shows 12:00. Audio distortion and volume fluctuation. Blank rear camera image in reverse (If this is the customer concern use camera LOP 18-60-02-W2, on DT and JL vehicles only). Audio distortion (KL vehicles). Audio cutting in and out during memory recall. Ring tone too loud. AM/FM volume fluctuates. While in CarPlay® or Android Auto Google® maps showing wrong location. Phone disconnected after first call. Black screen or White screen with vertical lines. Personal Identification Number (PIN) clears and volume locked while KeySense is used. Audio static while in SXM/SAT modes. Echo heard during Bluetooth phone calls. The radio is locked up. The radio remains on after ignition has been turned off. The radio resets. The radio screen turns black. Intermittently requires an anti-theft code to be entered. Software update also includes software enhancement.SXM sound and behavior improvements.
Associated Products (8)Associated Documents - August 14, 2019•Document ID: 10166540Service Bulletin/Repair InstructionsSTRUCTURE
- Mfr Comm. #:
- 9004117
- Date Added:
- October 28, 2019
- Manufacturer:
- DODGE
SummaryWD Base Front Fascia and/or Front Bumper Bracket If customer comes in for the complaint of bumper/fascia popping off or misaligned for a warrantable concern, prior to removal of the Fascia or having repairs are made; please take pictures and highlight the area of concern; email pictures to [email protected] as part of repair. If no response in 15 minutes, proceed with repair.
Associated Products (1)Associated Documents - August 10, 2019•Document ID: 10166579Service Bulletin/Repair InstructionsELECTRICAL SYSTEM; VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
- Mfr Comm. #:
- 24-009-19
- Date Added:
- October 28, 2019
- Manufacturer:
- DODGE
SummaryFlash: Heating, Ventilation and Air Conditioning (HVAC) Module Updates This bulletin involves reprogramming the HVAC control module with the latest availablesoftware. The customer may experience the following: During start up, in cold ambient temperatures, the HVAC automatic temperaturecontroller will over heat the cabin temperature around 10-15 minutes into the drive. Customers will feel their upper body warmer than their lower body.
Associated Products (2)Associated Documents - August 7, 2019•Document ID: 10166537Service Bulletin/Repair InstructionsEQUIPMENT; EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
- Mfr Comm. #:
- 9003220
- Date Added:
- October 28, 2019
- Manufacturer:
- JEEP
SummaryRADIO [RES] - New and/or Service Exchange For RES radio concerns. Use the wiTECH 2.0 and inspect the radio part number and serial number under the Radio/ECU Details tab. Please verify that the radio part number and/or serial number is not "FFFF". If either field shows "FFFF", please contact Mike Wielgat at 248-576-6696 or Rohan Negandhi at 248-421-9608 If no response in 15 minutes, proceed with repair.
Associated Products (305)2019 Alfa Romeo Stelvio2019 Chrysler 3002019 Chrysler Pacifica2019 Dodge Challenger2019 Dodge Charger2019 Dodge Durango2019 Dodge Grand Caravan2019 Dodge Journey2019 Fiat 124 Spider2019 Fiat 5002019 Fiat 500X2019 Jeep Cherokee2019 Jeep Compass2019 Jeep Gladiator2019 Jeep Grand Cherokee2019 Jeep Renegade2019 Jeep Wrangler2019 Ram 15002019 Ram 25002019 Ram 3500+ 285 moreAssociated Documents - August 7, 2019•Document ID: 10166535Service Bulletin/Repair InstructionsENGINE
- Mfr Comm. #:
- 9004115
- Date Added:
- October 28, 2019
- Manufacturer:
- RAM
SummarySEAL, Crankshaft Oil, Front Front crankshaft oil seal leak: For concern of front crankshaft seal leak please send an email to [email protected] with VIN, Mileage, Photos and indicate where the leak is identified using dye such as: 1. Leak between the outer diameter of the seal to front cover? 2. Leak between the seal and damper 3. Leak through the damper bolt This will help in determining root cause and corrective action. For additional questions, please contact: Brenton Swank: Cell (248) 804-9386 or [email protected] If no response in 15 minutes, proceed with repair.
Associated Products (8)Associated Documents - May 15, 2019•Document ID: 10162557Service Bulletin/Repair InstructionsELECTRICAL SYSTEM:IGNITION:ANTI-THEFT:CONTROL MODULE; PARKING BRAKE
- Mfr Comm. #:
- 08-049-19
- Date Added:
- July 15, 2019
- Manufacturer:
- DODGE
SummaryPanic Button on FOBIK Inoperable This bulletin involves re-configuring the BCM to turn on the panic button. Customers may comment on the following:The panic button on the FOBIK does not work.
Associated Products (1)Associated Documents - May 15, 2019•Document ID: 10162471Service Bulletin/Repair InstructionsEQUIPMENT:APPLIANCE:AIR CONDITIONER; EQUIPMENT
- Mfr Comm. #:
- 9004036
- Date Added:
- July 15, 2019
- Manufacturer:
- CHRYSLER
SummaryACTUATOR, A/C and Heater Before replacing HVAC actuator, please contact either Thomas Conway (248) 635-7090 or Paul Aquino (248) 854-4819. Engineering is looking to gather infomation on fail mode and customer concern. If no response in 15 minutes, proceed with repair.
Associated Products (33)2019 Chrysler 3002019 Dodge Challenger2019 Dodge Charger2019 Dodge Durango2019 Jeep Grand Cherokee2018 Chrysler 3002018 Dodge Challenger2018 Dodge Charger2018 Dodge Durango2018 Jeep Grand Cherokee2017 Chrysler 3002017 Dodge Challenger2017 Dodge Charger2017 Dodge Durango2017 Jeep Grand Cherokee2016 Chrysler 3002016 Dodge Challenger2016 Dodge Charger2016 Dodge Durango2016 Jeep Grand Cherokee+ 13 moreAssociated Documents - May 8, 2019•Document ID: 10162468Service Bulletin/Repair InstructionsSERVICE BRAKES, HYDRAULIC; SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
- Mfr Comm. #:
- 9004078
- Date Added:
- July 15, 2019
- Manufacturer:
- JEEP
SummaryROTOR, Brake For Grand Cherokee (WK) with BR2 or BR3 Sales Codes, you MUST replace both Front and Rear rotors. Order (2) 68035012A$ and order (2) 68035022A$ Durango (WD) only requires Front Rotors - order (2) 68240046A$
Associated Products (2)Associated Documents - May 8, 2019•Document ID: 10162467Service Bulletin/Repair InstructionsSERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:MASTER CYLINDER
- Mfr Comm. #:
- 9004028
- Date Added:
- July 15, 2019
- Manufacturer:
- JEEP
SummaryMASTER CYLINDER, Brake Prior to replacing master cylinder, please call Paul Kuehl at (248) 535 -7013 and/or Tim Parks at (248) 202-0919. If no response in 15 minutes, proceed with repair.
Associated Products (4)Associated Documents - May 3, 2019•Document ID: 10162466Service Bulletin/Repair InstructionsEQUIPMENT; ENGINE
- Mfr Comm. #:
- 9004076
- Date Added:
- July 15, 2019
- Manufacturer:
- JEEP
SummaryOil Filter Adapter If replacing Oil Filter Adapter due to oil leak, please be aware a seal kit is available for repair. If replacing due to missing Spring Loaded Check Valve, a replacement spring and check valve are now available through MOPAR.
Associated Products (25)2013 Chrysler 2002013 Chrysler 3002013 Chrysler Town and Country2013 Dodge Challenger2013 Dodge Charger2013 Dodge Durango2013 Dodge Journey2013 Jeep Grand Cherokee2012 Chrysler 2002012 Chrysler 3002012 Chrysler Town and Country2012 Dodge Challenger2012 Dodge Charger2012 Dodge Durango2012 Dodge Journey2012 Jeep Grand Cherokee2012 Jeep Wrangler2011 Chrysler 2002011 Chrysler 3002011 Chrysler Town and Country+ 5 moreAssociated Documents - November 9, 2017•Document ID: 10217497Service Bulletin/Repair InstructionsELECTRICAL SYSTEM; PARKING BRAKE; AIR BAGS; BACK OVER PREVENTION
- Mfr Comm. #:
- 08-019-17 REV. B
- Date Added:
- August 8, 2022
- Manufacturer:
- JEEP
SummaryRG3 RG4 RJ3 RJ4 Radio Enhancements This bulletin involves inspecting and if required, updating the radio software. A small number of customers may experience one or more of the following:Navigation failed message is displayed (WK and KL with RG3 and RG4). The clock not automatically updating to local time (WK and KL with RG3 and RG4). Poor or no connection to cellular network (WK and KL with RG3 and RG4). HVAC temperature out of sync with radio display (KL with RG3 and RG4). Some Uconnect App remote commands do not execute with the vehicle. Display goes blank/black (WK and KL with RG3 and RG4). Cyrillic keyboard is missing in phone book (WK and KL with RG3 or RG4). Wrong speed limit on NAV speed camera indication (WK and KL with RG3 or RG4). Blind Spot module beep or chime sound may be heard continuously (KL Only). Radio may keep the CAN bus network awake, causing a battery drain. Voice Recognition (VR) to set temperature, will indicate wrong setting to rear seat temperature. Not possible to set temperature in degrees Celsius using the VR (UK vehicles only). Teleprompter does not appear when pressing the VR button. VR operation cancels while in media mode. Radio may display camera?s previous image before displaying the current image. Navigation lost vehicle position during route calculation. Navigation displays are missing after vehicle heading changes. Navigation giving incorrect guidance to exit the highway. FM audio may switch to AM after ignition cycle. Text messages appear as sender?s phone number, not their name. VR phone button may not work at times. Audio muted after AUX device is disconnected. VR ?Listen? to text will only play first message. Drive Mode: Eco, Sport or Normal setting may not be saved after key cycle (LA, LD, LX and ZD Only). Drive Mode: Shift light On/Off, out of sync (LA, LD, LX and ZD Only). Speed adjusted volume may not work. AM/FM seek or tuner soft keys may be missing. Display screen shows ambient tempe
Associated Products (10)Associated Documents - November 9, 2017•Document ID: 10216316Service Bulletin/Repair InstructionsELECTRICAL SYSTEM; PARKING BRAKE; AIR BAGS; BACK OVER PREVENTION
- Mfr Comm. #:
- 08-019-17 REV. B
- Date Added:
- July 25, 2022
- Manufacturer:
- RAM
SummaryRG3 RG4 RJ3 RJ4 Radio Enhancements This bulletin involves inspecting and if required, updating the radio software. A small number of customers may experience one or more of the following: Navigation failed message is displayed (WK and KL with RG3 and RG4). The clock not automatically updating to local time (WK and KL with RG3 and RG4). Poor or no connection to cellular network (WK and KL with RG3 and RG4). HVAC temperature out of sync with radio display (KL with RG3 and RG4). Some Uconnect App remote commands do not execute with the vehicle. Display goes blank/black (WK and KL with RG3 and RG4). Cyrillic keyboard is missing in phone book (WK and KL with RG3 or RG4). Wrong speed limit on NAV speed camera indication (WK and KL with RG3 or RG4). Blind Spot module beep or chime sound may be heard continuously (KL Only). Radio may keep the CAN bus network awake, causing a battery drain. Voice Recognition (VR) to set temperature, will indicate wrong setting to rear seat temperature. Not possible to set temperature in degrees Celsius using the VR (UK vehicles only). Teleprompter does not appear when pressing the VR button. VR operation cancels while in media mode. Radio may display camera?s previous image before displaying the current image. Navigation lost vehicle position during route calculation. Navigation displays are missing after vehicle heading changes. Navigation giving incorrect guidance to exit the highway. FM audio may switch to AM after ignition cycle. Text messages appear as sender?s phone number, not their name. VR phone button may not work at times. Audio muted after AUX device is disconnected. VR ?Listen? to text will only play first message. Drive Mode: Eco, Sport or Normal setting may not be saved after key cycle (LA, LD, LX and ZD Only). Drive Mode: Shift light On/Off, out of sync (LA, LD, LX and ZD Only). Speed adjusted volume may not work. AM/FM seek or tuner soft keys may be missing. Display screen shows ambient temperature as ?- - ? not n
Associated Products (10)Associated Documents