Chrysler Town and Country Complaints

13,570 consumer complaints on file.

#11616990September 28, 2024
SEATS
Minivan was parked in our driveway and we heard a loud bang. The driver side headrest had spontaneously sprung open. Van has never been in an accident.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11616345September 25, 2024
ELECTRICAL SYSTEM, ELECTRICAL SYSTEM:STARTER ASSEMBLY
The contact owns a 2013 Chrysler Town & Country. The contact stated that while starting the vehicle, the "Accessory On" light illuminated, and the starter made an abnormal grinding sound. The contact stated that several attempts were needed to start the vehicle. The contact stated that the failure occurred several times per week and several times during the same day. The contact had not taken the vehicle to a local dealer or independent mechanic. The vehicle was not diagnosed or repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 144,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11615766September 21, 2024
UNKNOWN OR OTHER
The driver's side, sliding door will not open manually or (using automatic) from inside of vehicle or outside of vehicle, or with the remote key. Door is stuck closed like it's jammed. I am very careful with my doors, and tell everyone not to slam them hard. I don't trust this doors safety.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11615443September 19, 2024
POWER TRAIN
The contact owns a 2016 Chrysler Town and Country. The contact stated while driving 40-50 MPH, the vehicle unintendedly decelerated, and the vehicle failed to exceed 30 MPH while depressing the accelerator pedal. The contact was unsure whether a warning light was illuminated. The contact pulled into a parking lot and the vehicle was towed to the residence. The vehicle was test driven by an independent mechanic. The mechanic determined that the transmission pump had failed and needed to be replaced. An unknown dealer was notified of the failure and informed the contact that the VIN was not included in NHTSA Campaign Number: 16V461000 (Power Train). The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 165,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11614753September 16, 2024
UNKNOWN OR OTHER
Driver side rear sliding door lock doesn't work. The door makes a loud buzzing noise and does not unlock. The door can be unlocked manually with force. There is already a manufacturer recall for this exact same condition and part, but doesn't cover my car. My car was built 72 days prior to the start of the covered equipment, but is showing the exact same issues as those covered.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11614707September 15, 2024
UNKNOWN OR OTHER, ELECTRICAL SYSTEM
Righ passenger side door making a buzzing sound when locking/unlocking sliding door. Door will not open. Just bought car yesterday, 9/14/24
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11614603September 14, 2024
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
The van cut off while driving twice in one day. Took van to have battery, starter and alternator checked and all was find.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11614236September 12, 2024
SEATS
2015 Chrysler Town and Country. Black "Leather". Right Front Passenger Headrest. I was loading something into the Right Sliding door when my elbow bumped the headrest. It was slight enough that I thought nothing of it, but when my passenger got into the R/F seat, the headrest was thrust forward. We attempted to "reset" it but it would not latch in the back position. Upon assessment, we found the plastic "latches" broken. This is a design or quality problem with safety implications and Chrysler needs to replace this headrest in affected vehicles. There are several reports in the 2014-2015 model years with this issue. It should be a safety RECALL. Some complaints are that the parts are on backorder. This cannot be allowed. Chrysler should be held accountable.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11614254September 12, 2024
LATCHES/LOCKS/LINKAGES:ELECTRONIC LOCK/LATCH ACTUATOR
The contact owns a 2015 Chrysler Town and Country. The contact stated while the vehicle was parked, the rear driver’s side and rear passenger’s side doors were inoperable while depressing the unlock button or attempting to exit the vehicle manually. The contact stated that the children seated in the rear of the vehicle had to go over to the front driver’s or front passenger’s side seats to exit the vehicle. No warning light was illuminated. The vehicle was taken to an independent mechanic and the independent mechanic made the contact aware of TSB Number: D21-15; and informed the contact that the vehicle was under warranty. The contact was informed that the door lock actuators on the rear driver’s side and passenger’s side doors were faulty. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that the vehicle was not included in the TSB. The failure mileage was approximately 115,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11613976September 11, 2024
SEATS
Driving on a highway with my teenager sitting in the front passernger seat when all of a sudden we heard a loud pop and the headrest hit the back of my teenagers head. It was like an explosion. Fortunalty my teenager was looking down and said it didn't hurt them. Yes it is available for inspection. Someone could get a concussion given the force that headrest popped so forcefully. I have not taken it to a Chrysler dealer since it sounds like they dont do anything for it. No warnings.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11614085September 11, 2024
ELECTRICAL SYSTEM
Items of concern range from a sliding door that will intermittently refuse to respond to the key fob command, or it will randomly close on passengers. Additionally, the rear hatch unexpectantly closes on members of my family as they remove groceries. Lately, the time display and rear camera have ceased to function. At times, the dash screen lights up with a gray display that illuminates the cab and makes night-driving very difficult. When this happens, I cannot get it to go dark.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11614101September 11, 2024
SEATS
While parked in a parking lot, the active headrest restraint deployed, abruptly forcing my neck/head forward. The plastic piece inside the seat appears to be broken. After doing research, it sounds like this is a pretty widespread problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11613666September 10, 2024
EXTERIOR LIGHTING
Headlights: low beams do not work at all but high beams do. Second time this vehicle has had the same problem. Last time Chrysler replaced under a lifetime replacement, just short of a recall yet here I am having the same problem again.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11613684September 10, 2024
ELECTRICAL SYSTEM, ENGINE
I wrote before about the electrical issue. My husband jumped started my car On 8/28/24. I drove down to my church for a Women's Bible Study. I was there for 2 1/2 hours. When I went to leave my car would not start. I called my son. He jump started my car for me. As I was about to leave after a few minutes my car quit running. As the car was running every electrical component on the dash was going haywire, the heater fan was going full blast, but the windows would not go up. That was irritating as it started to rain. Had to cover the windows. Left the car in parking lot. Next day after church my husband tried to start the car. The car turned over and the battery light was on. Brande new battery was put in that week, As the following we thought that might have been the problem. He jumped started the car same thing as before. We had to have the car flat bedded to the mechanic. The mechanic tested the new alternator that was just put in and said it was bad. Replaced the alternator and car ran. He wanted to see what would happen so he kept car over night. Next morning car would not start. All fuses have been checked, fuse box has been checked. Nobody can seem to figure out what is going on with this vehicle. I have spent over $2000. an to no avail. I am ready to junk this thing. Mu dad said their was a Caravan for sale I just read they have electrical issues also no way.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11613583September 9, 2024
ELECTRICAL SYSTEM
Quit starting
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11612656September 4, 2024
POWER TRAIN
Unknown nature of causing transmission to surgeon RPMs before going into overdrive. Has caused the vehicle to go into limp or loss of power mode. Would be very dangerous if it happened on a interstate or very busy highway. Could cause a wreck or death
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11612441September 3, 2024
POWER TRAIN
i was driving and all of a sudden my 2015 town and country was shifting erratically then the transmission had no drive all RPMS kept going up but no movement there needs to be a recall for these 62te transmissions there are so many complaints about these transmissions failing and nothing has been done over years and years same issue
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11611972August 31, 2024
STRUCTURE:BODY
The sliding passenger door locks when the other doors are unlocked. But when you lock the car that door is not locked so we have to keep the kiddie lock on and not use it and sometimes we have to open it manually. The kiddie locks automatically comes on when the door closes.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11610594August 24, 2024
AIR BAGS, SEATS
With normal use, no accident has occurred both front driver and passenger active headrest have deployed due to faulty plastic casing. One side, front passenger occured with occupant pulling on headrest to enter vehicle in the middle row. One , front driver side, occured when a shopping bag GENTLY bumped the headrest while being removed from the middle row behind the seat. They will not "click" back into place because of a broken piece. If this deployed while driving, rather than casual contact (not rough contact!) it would cause injury to the neck or confusion in a driver to no longer be alert.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11610672August 24, 2024
SEATS
Found the front passenger seat headrest activated and separated from the frame after entering the parked vehicle. Unable to reset the headrest. It appears that the plastic frame that holds a silver locking bar broke. There was no rear end damage or known collision from the rear to this vehicle. The car had been parked for approximately 5 hours in 90+ degree weather in Illinois before reentering the vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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