Chevrolet Trax Complaints (2025)

79 consumer complaints on file.

#11756122August 11, 2026
UNKNOWN OR OTHER
Faulty air condenser. Condenser had a hole.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11754819August 4, 2026
UNKNOWN OR OTHER
The infotainment system CarPlay repeatedly crashes mid-drive. Losing mapping information and attempting to pull them up again while driving is unsafe.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11754170August 1, 2026
ENGINE
Saw smoke coming from an under the hood, pulled over opened hood and there were flames all across the top of the engine. Immediately evacuated the vehicle within seconds the vehicle was engulfed in flames and exploded several times. Total loss.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11749271July 9, 2026
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
On my way to work the car overheated causing me to be stranded in the middle of no where without cell service. When it got to the dealership to repaire the car, they stated that it was a cylinder head. The dearship had my car a little over a month for repairs, the dealership did finally give me a loaner for the last week of the repairs but I lost work and a client due to not having transportation. A week after receiving the car back I still had problems with a check engine light coming on occasionally with loss of power and it would go away. I did not trust the car at all.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11747882July 2, 2026
VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
using adaptive cruise control if a car comes in front of you from the side street etc the car can go from 55 to 30 in seconds and if someone is following too close or not paying attention that car can hit you in the rear . on curvy roads a car coming the other way will almost stop the car quickly annoying the driver behind you
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11743780June 12, 2026
ELECTRICAL SYSTEM, EXTERIOR LIGHTING, UNKNOWN OR OTHER
Was traveling to head towards the beach and all of a sudden the whole dash starts glitching then goes out for about 10-25 seconds then cuts back on like the car is powering back on. I thought maybe it had something to do with my daughter touching the radio. Well I continue to travel get down the road about another 45mins and it does it again. So I decide to turn the radio off, turn off the A/C, call the dealership and turn around and go home. Dealership checks the car, states it may have been the radio. But how when the car seem to lag/ lose power for a few seconds. That's a safety issue. Car can cut off and cause catastrophic damages. I only drive 3 miles to my job daily so I don't know if it'll happen again until this weekend when I travel to Florida. I've had Dealership to replace the antenna when I first got the vehicle because radio wasn't working. I constantly hear a clicking sound when the air is on. Dealership states they don't hear it. This model vehicle seems to have a few kinks that need to be check.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11742226June 5, 2026
ELECTRICAL SYSTEM
The speedometer/instrument cluster screen went completely black at startup on XXX. I had no ability to see my speed, fuel level, or any dashboard warning lights. I was forced to pull over on a public road and restart the vehicle. This is the second screen to fail on this vehicle — the navigation screen also went black multiple times beginning in February 2026. Capitol Chevrolet dismissed both incidents without performing any diagnostic inspection or repair. Vehicle has approximately 32,950 miles and is under active bumper-to-bumper warranty. VIN: [XXX]. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11738842May 19, 2026
UNKNOWN OR OTHER
The audio system in my 2025 Chevrolet Trax produces persistent distortion and poor sound quality at normal listening levels. I brought the vehicle to an authorized Chevrolet dealer, and they reported that a speaker was replaced, but the issue remains unresolved. The sound quality affects my ability to clearly hear navigation prompts, safety alerts, and phone calls while driving. I am submitting this complaint so the issue can be properly documented and reviewed for potential safety impact
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11736058May 6, 2026
AIR BAGS, SEAT BELTS, STRUCTURE:BODY
Had a bumper to bumper collision that was caused by me, the cars computer sent a report to OnStar and OnStar said that they had airbag deployment alert going off in the car. However, the airbags never deployed.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11735255May 2, 2026
VISIBILITY/WIPER
I have only had the vehicle 1 year and 4 months and I am already having to replace the wiper blades a for a second time. The fact that Chevrolet decided to put a wiper blades arm that no one makes adapters for except Chevrolet and the fact that I can’t just walk into an auto parts store and buy new blades is absolutely infuriating.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11734496April 29, 2026
ELECTRICAL SYSTEM, EXTERIOR LIGHTING, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
I am driving the vehicle and suddenly the information center and entertainment center will suddenly go black without warning. This will stay black for approximately 10 seconds. Followed by 2 chimes. A series of 4 lights on the drivers side front dash will come on. I believe this is related to the forward collision system(the lights that come on). The entertainment and information center then come back on without any errors or messages. I noticed this issue occurred all spring, summer and fall of and part of winter of 2025. Then it stopped thru mid april 2026 and then started again. The adaptive cruise is also shutting off without warning saying it's temporarily unavalable.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11730838April 13, 2026
LANE DEPARTURE: ASSIST, ELECTRICAL SYSTEM, POWER TRAIN
Since brand new the electronics have been defective. The lane keep assist has to be turned off during slippery road conditions because the computer jerks the steering wheel during normal driving where white road markings, such as merging lanes are present. During highway speeds on slippery snow or ice it nearly sends the vehicle into a dangerous maneuver. The backup camera was defective intermittently since it was new and was unable to be corrected by the dealer shop during its first new vehicle service. The rear camera has now gone completely out which is standard safety equipment. A dealership has ordered a new backup camera part. The transmission jerks and lurches. Odd shifting is normal for this vehicle which could lead to transmission failures which could lead to a collision.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11730560April 11, 2026
POWER TRAIN, ELECTRICAL SYSTEM
The first problem began at approximately 5,000 miles. After refueling, the vehicle’s transmission would slip severely. The slipping continued to occur intermittently after that point. I brought the vehicle to a dealership Initially, I was told that nothing was wrong with the vehicle. After further testing, the dealership identified a transmission issue related to Technical Service Bulletin 25-NA-211 and stated that the repair was completed. At approximately 8,000 miles, an additional issue occurred where the check engine light illuminated and a warning appeared indicating that the brakes had stopped working. This was extremely concerning and created a serious safety risk. Following the transmission repair, a new and more dangerous issue developed. The vehicle now fails to accelerate properly from a complete stop. When attempting to accelerate, it becomes stuck at approximately 1 mph for around 45 seconds before finally moving. This happens intermittently and creates a high risk of collision when entering traffic or crossing intersections. These issues—transmission slipping, brake warning alerts, and failure to accelerate—pose a serious safety hazard to myself and others on the road. The vehicle has been taken in for service, but the problems have not been fully resolved. I am requesting that this issue be investigated as a potential defect affecting this vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11729968April 8, 2026
SERVICE BRAKES
Came out to my new 2025 Chevy Trax with Stabilitrac and Antilock Braking System faults on the dash on March 27, 2026. I immediately contacted the dealer I bought it from since it only has around 3200 miles and made an appointment (4/1/26) to bring the vehicle in. They inspected the vehicle and told me the brake master cylinder is bad and they would have to keep the vehicle since it could fail completely and I would be without brakes thus unsafe to drive. I was also told was the part was on back order and no ETA on when the part would be made available. They have had the vehicle since April 1st, I was given a loaner from the dealer after having expressed my displeasure that GM would not fully cover the cost of a rental vehicle while I wait on a critical part of the failing braking system that they are failing to provide their dealer. Luckily the braking system never failed prior to diagnosis.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11724644March 16, 2026
UNKNOWN OR OTHER
Parked vehicle fire that happened approximately 8-9 hours after parking it. Neighbors woke me up at 4:30am after hearing a loud boom. When i went outside the whole front end was engulfed in flames. Fire investigators said it started in the engine compartment and moved to the inside of the vehicle. No foul play suspected. There were no warning signs leading up to this. I kept up with all maintenance and had no aftermarket additions. Luckily no one was injured but if i had been inside the vehicle when it happened the electric locks likely wouldn't have worked and I'd have little time to evacuate. The heat damaged a neighbors car. I read that recently there was a lawsuit being filed in Delaware involving my type of vehicle. Im currently dealing with GM and trying to get reimbursed because my vehicle was still under warranty. Total loss. Im trying to preserve vehicle for inspection however it is in my apartment complex parking lot and they would like it removed.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11722720March 7, 2026
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
THE BLUETHOOD AND CARPLAY NOT WORK EVERYTIME I CONECT AND DRIVING LONG DRIVES TAKE ME OUT I CAN CINECT BACK AND DRIVING I DON'T FEEL SAVE DRVING WITH THE MAP USING MY CARPLAY TAKE ME OUT SO FOR SAFTY I USE MY PHONE INSTED I CAR BCS I TRY TO GE SOME ON TIME AND FOLLOW THE MAP BUT TAKE OUT AND I DON'T WHERE TO YOU GET DISTRSTIVE NO REDCOMEND USINF THE CARPLAY MAP NO SAFE IS BETTER TO USE THE PHONE MY POINT IS I AM PAYING FOR THIS TO CARPLAY TO WORK AND I CAN'T USE IT I AM GOIMG TO CALL LEMON LAW TH4Y SELL ME A DIFECT CAR CAN BE FIX IS NOT WORKING CORRECT I HAVE THIS ISSIUE FOR ALMOS A YEAR MY CAR IS A 2025 CHEVROLET TRAX ACTIV I TAKE 4 TIME TO THE DEALEAR TO FIX IT BUT THEY TOLD THEY CAN'T AND CALL MORE THEN 20 TIME TO ON STAR AND STILL HAVE THE ISSUE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11719922February 23, 2026
VISIBILITY
The contact owns a 2025 Chevrolet Trax. The contact stated that while driving 70 MPH, the rear window on the driver’s side, where the contact’s sister was seated, shattered unexpectedly, causing glass to fall inside and outside the vehicle. Neither an independent mechanic nor a dealer was contacted. The passenger seated in the seat nearest to the window was not injured. The vehicle was not taken to the dealer or an independent mechanic to be repaired. The manufacturer was notified of the failure and informed the contact that there would not be an investigation if the vehicle was repaired. The failure mileage was 7,020.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11719532February 21, 2026
ELECTRICAL SYSTEM
The windows will not go down !!! It’s a safety issue as well as the car is fully shut down and the system will not shut off.. I have removed the keys opened the doors locked the doors everything is still on besides the engine. I tried restarting the car and turning off again it will not shut down ! Everything is still on! The main safety concern is the WINDOWS !!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11715962February 5, 2026
SEAT BELTS
The contact owns a 2025 Chevrolet Trax. The contact stated that the driver’s side seat belt failed to function as intended. The contact stated that several months prior, the driver’s side seat belt failed to lock securely inside the buckle. After several attempts, the seat belt failed to lock as needed. On a separate occasion, the seat belt failed to lock into the driver’s side buckle and the contact used the front passenger receptacle to secure the seat belt. The seat belt alarm was sounding. The contact stated that the failure occurred in colder weather. The contact stated that the failure persisted. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 4,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11714683January 31, 2026
ELECTRICAL SYSTEM
Dashboard screen and video screen have randomly "blacked out" multiple times. Pairing with I-phone and android randomly stops working, wifi and bluetooth randomly not working. It happened on day of purchase and was supposedly fixed. About I month ago I had regular service and has frequently occurred since then. Brought it in today, they couldn't fix and said they needed to call Chevy engineer team. Was told car not safe to drive, was given a loaner/rental.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Chevrolet Trax