Chevrolet Suburban Complaints

9,782 consumer complaints on file.

#11325853May 25, 2020
SERVICE BRAKES
MY SUBURBAN HAS 43,700 MILES, AND THE ANTI-LOCK BRAKE SYSTEM HAS NOT WORKED FOR SEVERAL YEARS. I CHECKED WITH THE LOCAL CHEVROLET DEALERSHIP, AND THEY SAID THAT THE SYSTEM IS UNREPAIRABLE, THE ONLY THING THEY CAN RECOMMEND IS TO PULL THE FUSE AND DISABLE THE ABS SYSTEM ENTIRELY. I CHECKED WITH THE LOCAL PARTS STORE, AND THEY TELL ME THAT THE EBCM- ELECTRONIC BRAKE CONTROL MODULE- WAS THE MODEL KH310, MANUFACTURED BY KELSEY-HAYES, AND IT IS NO LONGER AVAILABLE. FURTHER, THAT THERE ARE NO USED, REPAIRED OR REMANUFACTURED UNITS AVAILABLE. I CHECKED THE INTERNET, AGAIN, THERE ARE NO UNITS AVAILABLE ANYWHERE, NO ONE MANUFACTURES A REPLACEMENT, IN FACT THAT MODEL, THE KH 310, IS "UNREPAIRABLE." YET I'M PRETTY SURE THERE ARE LITERALLY HUNDREDS OF THOUSANDS OF THESE SUBURBANS STILL ON THE ROAD TODAY, MANY WHICH HAVE NON-FUNCTIONING AND NOW TOTALLY UNREPAIRABLE ABS BRAKES. IT IS A HEAVY VEHICLE- WEIGHS ABOUT 5,300 POUNDS, AND WITH ITS FOUR WHEEL DRIVE IS OFTEN USED IN THE WINTER, ESP IN SNOWY PLACES LIKE WI WHERE I LIVE. I FEEL IT IS DANGEROUS, PERHAPS EVEN IRRESPONSIBLE, TO SAY TO THE OWNERS OF ALL THESE VEHICLES; "SORRY, WE CAN'T FIX IT, YOU'LL JUST HAVE TO PULL THE FUSE AND GO WITHOUT ABS." I WOULD LIKE TO SEE THE GOVERNMENT TELL GM, OR KELSEY-HAYES, THAT AT THE LEAST THEY NEED TO MAKE A COMPATIBLE REPAIR UNIT AVAILABLE FOR SALE. IF I LEAVE THE FUSE PLUGGED IN, THE "ABS" WARNING LIGHT GOES OFF, BUT THE TRUCK WANTS TO ROLL THROUGH A STOP LIGHT SINCE THE ABS RELEASES THE BRAKES, ERRONEOUSLY THINKING THE TRUCK IS SKIDDING, AND YOU HAVE TO QUICKLY JAM HARD ON THE BRAKE PEDAL TO MAKE THE TRUCK STOP, AND HOPE THAT THE EXTRA TWO FEET YOU ROLL DOESN'T SEND YOU INTO THE REAR BUMPER OF THE CAR IN FRONT OF YOU. MY FATHER GERHARD IS GIVING ME THIS VERY TRUCK BECAUSE HE HAS BECOME AFRAID TO DRIVE IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11325089May 19, 2020
SERVICE BRAKES
2019 CHEVROLET SUBURBAN. AFTER STARTING THE VEHICLE, WHEN I STEPPED ON THE BRAKE TO COME TO A STOP, I HEARD AND FELT A GRINDING IN THE BRAKE PEDAL AND THE PEDAL WAS A LITTLE "MUSHY" AS WELL WHEN COMING TO A STOP. THE INSTRUMENT CLUSTER DISPLAYED A WARNING WHICH SAID "SERVICE BRAKE ASSIST." THE VEHICLE WAS TAKEN TO MY LOCAL CHEVROLET DEALER WHO ADVISED THAT THEY ARE REPLACING THE BRAKE BOOSTER SENSOR. THIS INCIDENT HAPPENED EACH TIME I STEPPED ON THE BRAKE, WHETHER I WAS IN MY SUBDIVISION AT VERY LOW SPEED OR ON A FOUR LANE DIVIDED SECONDARY ROAD (SPEED LIMIT 45 MPH) OR IN THE DEALERSHIP SERVICE LANE MOVING AT 1 OR 2 MPH. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11325154May 19, 2020
ENGINE
I HAD DRIVEN MY VEHICLE TO WORK. MID-MORNING I STARTED MY VEHICLE WHILE IN THE PARKING LOT OF MY WORK TO RUN AN ERRAND. I BACKED OUT OF THE PARKING SPACE AND DROVE MAYBE 100 FEET WHEN MY CHECK ENGINE LIGHT CAME ON. MY VEHICLE ALSO BEGAN CONSIDERABLY SHAKING. I WENT STRAIGHT TO MY MECHANIC. HE FOUND THAT ONE OF THE LIFTERS HAD FAILED. THIS WAS NOT THE FIRST TIME HE HAD SEEN THIS PROBLEM. MY MECHANIC HAS A FRIEND WHO WORKS FOR A GM DEALERSHIP AS A MECHANIC. THE FRIEND HAD PREVIOUSLY ADVISED MY MECHANIC THIS IS A KNOWN PROBLEM WITH THIS ENGINE. IF A LIFTER FAILS WHILE THE ENGINE IS STILL UNDER WARRANTY, ONLY THE ONE FAILED LIFTER IS REPLACED ALTHOUGH IT IS KNOWN THEY WILL ALL FAIL AT SOME POINT. GM HAS NOT ACKNOWLEDGED THIS PROBLEM TO THE PUBLIC AND THEY WILL NOT ISSUE A RECALL OR CORRECT THE PROBLEM. I ENDED UP REPLACING ALL LIFTERS SINCE MY MECHANIC HAD ALREADY REMOVED THE ENGINE AND WE KNEW AT SOME POINT ALL LIFTERS WOULD HAVE TO BE REPLACED. (NOTE: I WAS ONLY ABLE TO UPLOAD PAGE 1 OF THE INVOICE BELOW). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11325161May 19, 2020
AIR BAGS
SERVICE AIR BAG POPPED UP ON DISPLAY. NO DAMAGE HAD BEEN DONE AND IT SHOWED UP ONE DAY BUT THEN IT WOULD GO OFF AFTER I STARTED DRIVING THROUGH THE NEIGHBORHOOD AT LOW SPEEDS. NEXT TIME I TURNED IT ON IT WASN'T ON THE DASH AT ALL. IT CAME BACK THE NEXT DAY AND THEN IT HAS NOT TURNED OFF AT ALL WHILE THE CAR IS ON. WAS NOT SURE IF THERE WERE ANY RECALLS ON IT BUT NONE WERE FOUND. IN THE PAST BOTH OF MY SUBARUS HAS THIS SAME SERVICE SIGN POP UP AND BOTH WERE RECALLED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11324795May 16, 2020
STRUCTURE
I HAVE A 2008 CHEVROLET SUBURBAN AND THERE IS A LARGE CRACK ACROSS THE PASSENGER SIDE OF THE DASH. I AM NOT SURE WHAT CAUSED IT. UPON READING EMAILS ON THIS AND OTHER WEBSITES, IT APPEARS THAT I AM NOT ALONE WITH THE PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11324144May 11, 2020
STRUCTURE:BODY, UNKNOWN OR OTHER
DASHBOARD CRACK IN MULTIPLE PLACES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11323978May 9, 2020
STRUCTURE:BODY
DASHBOARD CRACK. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11323689May 7, 2020
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
1ST: BACK AC/HEATER TURNS ON BY ITSELF.BLOWS ONLY HOT AIR 2ND. CAR ENGINE SOMETIMES IS HARD TO START, OR WON?T START, SOME TIMES WHEN TURNING ON THE IGNITION WILL GET START AS IT WAS STILL POWERING ON, AND WHEN TURNING OFF IT WON?T TURN OFF EVEN IF IGNITION IS OFF. THE SPEEDOMETER/RPM WILL GO TO 0 WHILE ON FREEWAY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11323790May 7, 2020
STRUCTURE:BODY
DASHBOARD PLASTIC IS CRACKING IN MULTIPLE SPOTS. NOTHING SPECIFIC HAPPENED TO CAUSE THIS DAMAGE OTHER THAN NORMAL VEHICLE USE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11323523May 6, 2020
UNKNOWN OR OTHER
WHEN YOU PUSH ON THE HORN NOTHING HAPPENS, BUT THE PANIC BUTTON ON THE REMOTE MAKES THE HORN GO OFF. IT'S NOT THE HORN UNDER THE HOOD, THAT IS FAULTY, IT IS THE SWITCH INSIDE THE STEERING WHEEL BURNED UP. I HAVE ASKED MULTIPLE MECHANICS TO FIX THIS AND THEY SAID IT WOULD TAKE A WHOLE DAY AND THE STEERING WHEEL AND AIRBAG WOULD HAVE TO BE REMOVED. THEY SAID THAT THEY SEE THIS SWITCH BURN UP ALL THE TIME IN GM STEERING WHEELS. IT WILL COST A LOT IN LABOR AND ALSO PARTS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11322755April 29, 2020
FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
THIS CAR'S FUEL EFFICIENCY IS ATROCIOUS. IT WAS ADVERTISED AS 16-22 MPG BUT I HAVE NEVER BEEN ABLE TO GET MORE THAN 11 MPG ON THE HIGHWAY, IT'S LOWER AROUND TOWN. 12 MPG AROUND TOWN. I'VE TAKEN IT IN TO CHEVY DEALERSHIPS AND MAINTENANCE SHOPS AND THEY SAY THERE IS NOTHING THEY CAN DO. I'VE OWNED PREVIOUS SUBURBANS WITH 30 GALLON GAS TANKS AND CAN GO 600 MIKES ON A FULL TANK OF GAS. HOWEVER, I HAVE TO STOP FOR GAS WITH THIS CAR AFTER 325-350 MILES. IT'S TERRIBLE, ESPECIALLY IN LONG TRIPS. THERE IS SOMETHING WRONG WITH THE FUEL USAGE BY THIS CAR CAR AND I DON'T KNOW WHO TO TURN TO FOR CORRECTION OF THE PROBLEM. IF YOU DON'T CONSIDER THIS A VALID COMPLAINT, CAN YOU REFER ME TO ANOTHER ORGANIZATION? I'VE TRIED TO GET AHOLD OF A NATIONAL CHEVROLET REPRESENTATIVE BUT I AM ALWAYS REFERRED BACK TO A LOCAL CHEVROLET DEALER WHO SAYS THERE IS NOTHING THEY CAN DO TO HELP. I HOPE ( AND PRAY) THAT YOUR ABLE TO HELP BECAUSE THE CAR IS USING TWICE AS MUCH GAS AS I AM USED TO WITH THIS MODEL, HAVING HAD 20+ MPG WITH THE SUBURBAN I OWNED IN 2000. THANK YOU.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11322481April 27, 2020
ENGINE, POWER TRAIN, WHEELS
FIRST THE TRANSMISSION FAILED RIGHT AFTER I PURCHASED THE VEHICLE 2 YEARS AGO. I HAD TO BUY A NEW TRANSMISSION THAT WASN'T CHEAP AROUND $3,500. THEN THE FRONT WHEEL BEARINGS STARTED WITH THE RIGHT SIDE LAST YEAR JUST HAD A TON OF PLAY IN IT MY MECHANIC FOUND IT WHEN LIFTING UP MY TRUCK FOR A TIRE ROTATION. THEN THE LEFT FRONT WHEEL BEARING JUST STARTED MAKING A LOAD ROARING NOISE BUT HAD NO PLAY IN IT AT ALL THAT I COULD FEEL WHEN CHECKING IT OUT. BOTH COST AROUND $250 A WHEEL TO REPLACE. NOW MY 5.3 LITER ENGINE IS HAVING A KNOCKING SOUND WHEN AT A STOP AFTER DRIVING ABOUT 30 MINUTES OR WHEN THE ENGINE IS HOT. ALSO I AM HEARING A SLIGHT TICKING SOUND FROM THE ENGINE COLD OR HOT. I HAVE 4 SMALL KIDS SO I NEED A VERY RELIABLE LARGE VEHICLE AND THIS IS SUBURBAN IS DRIVING ME AND MY WIFE CRAZY HAVING TO POOR MONEY IN THIS VEHICLE EVERY YEAR. I AM THE SOIL PROVIDER FOR MY FAMILY I CANT AFFORD PUTTING ALL MY MONEY INTO A VEHICLE LIKE THIS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11322144April 24, 2020
UNKNOWN OR OTHER
CRACKING DASHBOARD NEEDS REPLACEMENT, I HAVE REPLACED OUR CRACKING DASHBOARD AND WOULD LIKE TO RECEIVE SOME TYPE OF COMPENSATION FOR MY EXPENSE. THIS IS AN ISSUE THAT IS ONGOING WITH ALL OF THESE TYPES OF VEHICLES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11322051April 23, 2020
SERVICE BRAKES
TL* THE CONTACT OWNS A 2015 CHEVROLET SUBURBAN. THE CONTACT STATED THAT WHEN ATTEMPTING TO STOP THE BRAKE PEDAL TRAVELLED TO THE FLOOR. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE CONTACT WAS CONCERNED THAT THE BRAKE FAILURE MAY CAUSE A CRASH. THE CONTACT STATED THAT WHILE PRESSING THE BRAKE PEDAL, THE VEHICLE WOULD NOT IMMEDIATELY STOP AND THE BRAKE PEDAL TRAVEL TO THE FLOOR CAUSING THE BRAKING DISTANCE TO BE EXTENDED. THE LOCAL DEALER STIVER CHEVROLET (111 NEWLAND RD. COLUMBIA SC) WAS NOTIFIED OF THE FAILURE. THE MANUFACTURER WAS NOT YET NOTIFIED. THE CONTACT WAS INFORMED THAT THE VIN WAS NOT INCLUDED IN THE NHTSA CAMPAIGN NUMBER: 19V645000 (BRAKES) HOWEVER, SHE HAD RECEIVED THE RECALL NOTIFICATION. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED THE SAME FAILURE LISTED IN THE RECALL. THE FAILURE MILEAGE WAS 99,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11321747April 20, 2020
SERVICE BRAKES, ELECTRICAL SYSTEM, WHEELS
CAR BRAKES ON ITS OWN WHEN GOING ABOVE 40 MPH CAUSING THE VEHICLE TO PULL TO ONE SIDE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11321380April 17, 2020
UNKNOWN OR OTHER
JUST LIKE EVERYBODY ELSE ONLINE, MY DASH IS REALLY CRACKED. I HAVE 32 INCHES OF CRACKING. THIS VEHICLE IS IN SUPER SHAPE EXCEPT FOR THE DASH. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11321412April 17, 2020
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 CHEVROLET SUBURBAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V383000 (AIR BAG) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED HALL CHEVROLET LOCATED IN CHESAPEAKE, VA, AND IT WAS CONFIRMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11321239April 15, 2020
AIR BAGS, UNKNOWN OR OTHER
TOP OF THE DASH HAS SEVERE CRACKS OVER INSTRUMENT CLUSTER AND AROUND THE PASSENGER SIDE AIR BAG. CRACKING IS CONTINUOUSLY GETTING WORSE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11321273April 15, 2020
POWER TRAIN
TRANSMISSION HAS A DELAY WHEN ACCELERATING FROM STOP LIGHT OR WHEN TRYING TO ACCELERATE TO GET UP TO SPEED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11321093April 14, 2020
SEATS
THE REAR SEATS ARE "LOOSE" AND RATTLE ON BUMPY ROADS. CAN'T BE TIGHTENED. INFANT CAR SEAT IS LOOSE USING LATCH SYSTEM. DASHBOARD IS ALSO CRACKED IN SEVERAL AREAS AND JUST KEEPS GETTING WORSE. WEAR AND TEAR IS ACCELERATING BECAUSE OF THESE ISSUES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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