Chevrolet Impala Complaints

10,446 consumer complaints on file.

#10098943December 8, 2004
AIR BAGS:FRONTAL
DURING A FRONTAL COLLISION AT 30 MPH, THE FRONT AIR BAGS DID NOT DEPLOY. CONSUMER SUSTAINED MINOR INJURIES. THE VEHICLE WAS TOWED. *AK GENERAL MOTORS REFUSED TO CHECK THE VEHICLE AIR BAGS UNLESS THE CONSUMER PAID FOR IT TO BE TOWED TO THEM. *TC
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10102320December 7, 2004
FUEL SYSTEM, OTHER
ON SUNDAY MORNING DECEMBER 7,2003 MY 11 YR OLD AND I WERE HEADING OUT, I STARTED MY 2000 IMPALA LS AND "BOOM!! THE CAR BLEW,SHOOK, AND STARTED SMOKING, WE BOTH JUMPED OUT. MY NEIGHBORS CAME RUNNING TO SEE WHAT HAD HAPPEN. I CALLED MY INSURANCE AND THEY HAD A TOW TRUCK COME GET THE CAR TO MY MECHANIC. TURNS OUT THE FUEL PRESSURE REGULATOR MALFUNTION AND BLEW AND CAUSED THE EXPLOSION. MY MECHANIC AND I BOTH CALLED CHEVERLET ON THIS, THERE RESPONSE WAS"NOT ENOUGH REPORTS FOR A RECALL"BUT TO SAVE MY RECIEPTS AND WHEN THERE IS I WILL BE REIMBURSED.I GOT A REPORT NUMBER AND THAT WAS IT.AFTER ALMOST 2 WEEKS I GOT MY CAR BACK AND PAID OVER $1500.00 IN REPAIRS FOR THE DAMAGES CAUSED FROM IT. I FINALLY GOT A RECALL LETTER , CALLED CHEVERLET AND THEY GAVE ME ANOTHER FILE NUMBER TO PUT ON MY CLAIM FORM.I JUST GOT A CALL FROM THEM THIS PAST FRIDAY INFORMING ME THEY WILL ONLY REIMBURSE ME 800 AND SOME CHANGE. WHEN I ASKED WHY, ALL MARIO JOHNSON COULD SAY WAS THATS ALL WERE WILLING TO PAY YOU. SO I ASKED HIM IF EVERYONE WHOS CAR BLEW UP FROM THIS IS GOING TO HALF TO EAT ALMOST 50% OF THE COST FROM THERE FAULTY PART? HE REFUSED TO ANSWER ME. I BELIVE I AM ENTITLED TO MY TOTAL COST OF REPAIR OF THE $1500 + , NOT THE 800 AND SOME CHANGE THEY ARE OFFERING ME FOR THERE ERRORAND DEFAULT ON THIS CAR. I HOPE YOU CAN HELP ME AND OTHERS WHO ARE AND WILL BE IN THE SAME PERDICTAMENT AS MYSELF GET ALL OF OUR HARD EARNED MONEY BACK. THANK YOU. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10103185December 6, 2004
AIR BAGS:FRONTAL
DURING A 40 MPH FRONTAL VEHICLE COLLISION FRONT AIR BAGS DID NOT DEPLOY. CONSUMER SUSTAINED MINOR INJURIES, AND HAD THE VEHICLE TOWED. DEALERSHIP WILL BE NOTIFIED OF THE PROBLEM. *AK
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10100986December 3, 2004
EXTERIOR LIGHTING:TURN SIGNAL
I OWN A 2000 IMPALA. FROM TIME TO TIME, THE TURN SIGNALS WILL STOP BLINKING OR WILL NOT BLINK AT ALL. IF I TURN THE EMERGENCY FLASHERS ON AND OFF, THEY WILL RESUME BLINKING.*AK I KNOW OF A MALIBU WITH THIS SAME PROBLEM. WHEN I MENTIONED THIS TO THE SERVICE DEPARTMENT WHERE I PURCHASED THE VEHICHLE, THEY KNEW WHAT THE PROBLEM WAS BUT SAID THERE WERE ONLY RECALLS ON TWO MODELS AND MINE WAS NOT ONE OF THEM. THIS HAS NOT CAUSED AN ACCIDENT BUT I THINK IT IS A SAFETY PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10099419December 3, 2004
ELECTRICAL SYSTEM:IGNITION:SWITCH
VEHICLE WOULD INTERMITTENTLY NOT START. DEALERSHIP WAS NOTIFIED, BUT DID NOT RESOLVE THE PROBLEM. *AK THE CONSUMER STATED THAT WHEN THE SECURITY LIGHT COMES ON THE VEHICLE WILL NOT START. THE VEHICLE HAS TO SIT FOR 15 MINUTES BEFORE IT WILL START. *TC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10100922December 2, 2004
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:MANIFOLD/HEADER/MUFFLER/TAIL PIPE
INTAKE MANIFOLD GASKET LEAKING. LOW COOLANT LIGHT CAME ON. REPAIR IS APPROX $900.00 AT THE DEALER, BEARDMORE CHEVROLET. IN CHECKING FOR A CHEAPER REPAIR PRICE, SEVERAL MECHANICS STATED THEY HAVE REPLACED LOTS OF THESE ON THE IMPALA. SOUNDS LIKE A DEFECT. REPAIR IS BEING DONE TODAY, 2 DEC 04 AT BEARDMORE CHEVROLET, BELLEVUE NEBRASKA. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10100967December 2, 2004
ENGINE AND ENGINE COOLING:ENGINE
MY 2002 CHEVROLET IMPALA SUFFERED A BREAKDOWN OF THE ANTIFREEZE THAT TURNED INTO A THICK BROWN SUBSTANCE. THIS CAUSED THE VEHICLE TO OVERHEAT AND GM DID HAVE THE COOLANT FLUSHED. TWO WEEKS LATER THE LIFTER BEGAN TO RATTLE WHEN THE VEHICLE WAS FIRST STARTED. WHEN I TOOK THE VEHICLE BACK TO THE DEALER, I WAS TOLD THAT A SEAL WAS LEAKING COOLANT INTO THE OIL. I WAS ASSURRED THAT THIS WAS NOT RELATED TO THE ORIGINAL PROBLEM AND WAS NOT COVERED. THE REPAIRS WILL COST OVER 760.00. I CALLED GM CUSTOMER SERVICE AND AFTER WAITING ALL DAY, THE RESPONSE WAS THAT THE SERVICE MANAGER WAS NOT THERE, BUT THE PROBLEM COULD NOT HAVE BEEN CAUSED BY THE FIRST PROBLEM. THE COOLANT TURNED INTO A THICK BROWN GRITTY SUBSTANCE THAT WOULD HAVE BEEN LIKE SANDPAPER GOING THROUGH THE ENGINE AND THEY CLAIM THAT IT COULD NOT HAVE CAUSED THE SEAL TO FAIL. IT IS OBVIOUS THAT GENERAL MOTORS REFUSES TO STAND UP FOR OBVIOUS FAILURE AND DEFECTIVE EQUIPMENT. THEY REFUSE TO STAND UP FOR THE REPAIRS. THIS COOLANT ACCORDING TO GM IS SUPPOSED TO LAST AT LEAST 100,000 MILES AND IT DOES HOLD UP AS THEY STATE. THEY SHOULD ADMIT THE PROBLEM AND MAKE THE PROPER REPAIRS TO CUSTOMERS VEHICLES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10100857December 1, 2004
ENGINE AND ENGINE COOLING
AT JUST UNDER 60,000 MILES, LOW COOLANT LIGHT COMES ON. DEALER SAYS IT'S LEAKING COOLANT AT 2 PLACES: AT LOWER INTAKE AND AT WATER PUMP. COST TO REPAIR: $600 TO $850, DEPENDING ON REPAIR FACILITY. IF THERE WAS A RECALL ON THIS, I DID NOT RECEIVE.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10094290November 23, 2004
SUSPENSION:FRONT:WHEEL BEARING
WHILE DRIVING AT ANY SPEED THE CONSUMER COULD HEAR NOISE COMING FROM THE FRONT WHEEL. FRONT PASSENGER SIDE WHEEL BEARING FAILED. THE REAR DRIVER'S SIDE WHEEL BEARING ALSO FAILED AT 38,600. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10101517November 22, 2004
STEERING
THE CONSUMER WAS HAVING A PROBLEM WITH THE INTERMEDIATE STEERING SHAFT. THE CONSUMER RECEIVED A RECALL NOTICE ON THE MANIFOLD. THE CONSUMER TOOK THE VEHICLE TO THE DEALER AND HAD THE FUEL SYSTEM CHECKED AND WAS CHARGED 124.85. PROVIDE FURTHER DETAILS. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10100353November 22, 2004
AIR BAGS:FRONTAL
AIRBAG LIGHT CAME ON AND FLASHED AND STAYED ON. VEHICLE TAKEN TO DEALERSHIP, AND REPLACED. I WAS TOLD THAT THE AIRBAG MODULE HAD AN INTERNALLY OPEN CIRCUIT AND CAUSING DTC. THEY REPLACED THE AIRBAG AT THE COST OF $445. THERE WAS NO TAMPERING ON MY PART, OBVIOUSLY THERE IS A DEFECT SO WHY DO I THE CONSUMER HAVE TO PAY FOR IT? THIS IS A HUGE SAFETY CONCERN, I AM A PARAMEDIC/ LT AND KNOW HOW WELL AIRBAGS WORK. JUST THOUGHT YOU SHOULD CHECK INTO THIS MATTER AND HOPEFULLY NO ONE WILL BE INJURED BECAUSE OF OTHERS WHO HAVE NOT REPORTED THIS TO YOU. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10100204November 19, 2004
STEERING:HYDRAULIC POWER ASSIST SYSTEM
AT ANY SPEED MY POWER STEERING STARTED TO FAIL INTERMITTENTLY, WITH ANY SPECIFIC WARNING. THIS HAS OCCURRED 4 TIMES IN THE LAST 7 DAYS, LUCKILY NO ONE WAS HURT BUT THE LAST TIME I DID GO OFF THE ROAD AND IMMEDIATELY BROUGHT IT TO MY DEALERSHIP. THEY CONTEND THEY HAVE NOT FOUND ANY PROBLEM, AND THAT THE DIAGNOSTICS DO NOT SHOW ANY ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10100215November 19, 2004
FUEL SYSTEM, GASOLINE:FUEL INJECTION SYSTEM:FUEL RAIL
FUEL PRESSURE REGULATOR FAILED, CAUSING VEHICLE TO STALL WHILE DRIVING WITH NO WARNING. THIS IS A COMMON PROBLEM WITH 3.8 LITER V6 AND THERE'S ALREADY A RECALL ON SEVERAL MODELS 04V090000.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10101406November 19, 2004
STEERING:COLUMN LOCKING:ANTI-THEFT DEVICE
STEERING WHEEL LOCKED UP WHILE DRIVING. CONSUMER PULLED OVER, TURNED OFF THE VEHICLE AND RESTARTED. CONSUMER DROVE VEHICLE TO THE DEALER FOR INSPECTION, AND MECHANIC COULD NOT DUPLICATE THE PROBLEM. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10097112November 17, 2004
ELECTRICAL SYSTEM:WIRING
THE AIR BAG LIGHT CAME ON INTERMITTENTLY. THE MANUFACTURER STATED THEY WOULD COVER THE DEFECT, HOWEVER THEY HAVE NOT RESPONDED. *JB THE PROBLEM WAS DUE TO THE FACTORY WIRING WHICH CAUSED THE PROBLEM WITH THE AIR BAGS. *SC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10100018November 16, 2004
STEERING:GEAR BOX:SHAFT SECTOR
CAR WAS PURCHASED USED IN 2002 WITH 33000 ON IT. ONE MONTH LATER, A POPPING/CLICKING SOUND BEGAN IN THE STEERING WHEEL COLUMN, AND THE STEERING WHEEL DID NOT MOVE SMOOTHLY WHEN IN TURNING MOTIONS. TAKEN TO DEALERSHIP, TOLD THE INTERMEDIATE STEERING SHAFT NEEDED LUBRICATION. REPLACEMENT NOT RECOMMENDED. WARRANTY COVERED. TWO YEARS LATER, PROBLEM CAME BACK, ALBEIT FAR MORE SEVERE THIS TIME. IMMEDIATELY TOOK TO DEALERSHIP AND WAS TOLD THE INTERMEDIATE STEERING SHAFT WAS COMING APART AND NEEDED IMMEDIATE REPLACEMENT. WARRANTY HAD EXPIRED AND CHEVROLET WOULD NOT COVER. WENT AHEAD WITH REPAIR ANYWAY BECAUSE WAS EXTREMELY SCARED BY THE PROBLEM! HAVE SUBMITTED FORMAL COMPLAINT TO CHEVROLET OF THIS PROBLEM AND FOUND MANY OTHER COMPLAINTS OF THE SAME PROBLEM. AM HOPING CHEVROLET WILL CORRECT THIS DESIGN FLAW.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10098884November 15, 2004
AIR BAGS:FRONTAL:SENSOR/CONTROL MODULE
ON MY 2001 CHEVROLET IMPALA, AN AIR BAG LIGHT WAS ON. THE GM DEALERSHIP IN NEW RICHMOND WI, REPLACED AN AIRBAG MODULE IN OCTOBER. A FEW WEEKS LATER I NOTICED ONLINE THAT THERE WAS A RECALL FOR MY CAR, THAT BEING THE AIRBAG MODULE THAT WAS CHANGED. SO I BROUGHT IN THE RECALL INFORMATION TO THE GM DEALERSHIP AND THEY SAID MY VIN DOESN'T SHOW UP AS BEING PART OF THE RECALL, SO THEY COULDN'T HELP. BUT THEY SAID I COULD CALL UP GM. SO I CALLED THE CHEVROLET CUSTOMER ASSISTANCE CENTER AT 1-800-222-1020. THEY ALSO SAID THAT MY CAR WASN'T PART OF THE RECALL. *AK WITH HAVING THE RIGHT YEAR, MAKE, MODEL, AND REPLACING THE EXACT PART THAT WAS RECALLED, I BELIEVE MY CAR SHOULD HAVE BEEN APART OF THE RECALL. CAN YOU HELP? JOEL HETZEL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10097575November 15, 2004
INTERIOR LIGHTING, EXTERIOR LIGHTING:HEADLIGHTS
WHILE DRIVING ON A TWO LANE HIGHWAY DASHBOARD LIGHTS AND HEAD LIGHTS WENT OUT WITHOUT. THE CONSUMER HIT THE DIMMER SWITCH AND THE LIGHTS CAME BACK ON. THE OCCURRED AGAIN BEFORE THE VEHICLE WAS TAKEN TO THE DEALER. THE DEALER REPLACED A MODULE IN THE STEERING COLUMN. THUS FAR, THE FAILURE HAD NOT RECURRED. *AK *SC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10097333November 15, 2004
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:MANIFOLD/HEADER/MUFFLER/TAIL PIPE
COMPLAINT RECEIVED VIA E-MAIL."I WOULD LIKE TO REPORT WHAT I CONSIDER TO BE A DEFECTIVE AND POTENTIAL FIRE HAZARD ON MY TRUCK. THE CATALYTIC CONVERTER FAILED AND THE EGR VALVE RETURNED HOT GASES INTO THE INTAKE MANIFOLD. THE HOT GASES BURNED A HOLE IN THE PLASTIC INTAKE MANIFOLD AND MELTED THE WIRING HARNESS. THIS COULD OF CAUSED A FIRE IN THE ENGINE COMPARTMENT. THE ENGINE STOPPED WORKING PROPERLY AND THE VEHICLE HAD TO BE TOWED TO THE GARAGE. MY LOCAL GARAGE REPLACED THE INTAKE MANIFOLD. THE ENGINE WAS STILL NOT RUNNING PROPERLY. I HAD MY LOCAL GARAGE TAKE THE CAR TO OUR CHEVROLET GARAGE. THEY FOUND THE PROBLEM WITH THE CONVERTER AND REPLACED IT UNDER FEDERAL WARRANTY. I REPORTED THIS TO GM. BOTH GARAGE AGREED THAT THIS WAS CAUSED DUE TO THE FAILURE OF THE MANIFOLD. I BELIEVE THE PLASTIC MANIFOLD SHOULD BE RECALLED AS A SAFETY FACTOR." *JB *SC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10098614November 10, 2004
ENGINE AND ENGINE COOLING:COOLING SYSTEM
ENGINE COOLANT HAS TURNED BROWN AND CLOGGED UP THE COOLING SYSTEM. I HAVE BEEN TOLD THIS IS A PROBLEM WITH THE TYPE OF COOLANT BEING USED IN NEW VEHICLES. I HAVE BEEN REFERED TO HAVE MY ENGINE FLUSHED AND THAT GM WILL NOT STAND UP FOR THE REPAIRS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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