Chevrolet Impala Complaints

10,446 consumer complaints on file.

#10633674September 16, 2014
AIR BAGS, STEERING
TL* THE CONTACT OWNS A 2009 CHEVROLET IMPALA. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 62 MPH, THE STEERING WHEEL SEIZED AND WAS DIFFICULT TO TURN. AS A RESULT, THE VEHICLE CRASHED INTO A DITCH AND THE AIR BAGS FAILED TO DEPLOY. THE CONTACT SUSTAINED A SEAT BELT INJURY THAT DID NOT REQUIRE MEDICAL ATTENTION. IN ADDITION, THE FRONT SEAT PASSENGER SUSTAINED SORENESS IN THE SHOULDER AND A HEAD INJURY THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO A IMPOUND LOT. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND STATED THAT THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V355000 (ELECTRICAL SYSTEM). THE FAILURE MILEAGE WAS 38,000.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#10633710September 16, 2014
ELECTRICAL SYSTEM
MY ELECTORAL SYSTEM AND STARTER HAS GONE OUT ON ME MANY TIMES THIS WOULD BE THE 3RD TIME IN THE LAST YEAR IV HAD TO REPAIR IT. ON MY 2006 CHEVY IMPALA. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10633731September 16, 2014
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2007 CHEVROLET IMPALA. THE CONTACT STATED THAT THE VEHICLE STALLED. THE CONTACT RECEIVED NHTSA CAMPAIGN NUMBER: 14V355000 (ELECTRICAL SYSTEM) AND STATED THAT THE PART WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10633132September 15, 2014
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2011 CHEVROLET IMPALA. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN ID NUMBER: 14V355000 (ELECTRICAL SYSTEM). HOWEVER, THE PART NEEDED WAS NOT AVAILABLE FOR MONTHS. THE DEALER WAS UNABLE TO PROVIDE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER WAS ALSO CONTACTED AND COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE CONTACT DID NOT EXPERIENCE A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10633137September 15, 2014
ELECTRICAL SYSTEM, ENGINE, ELECTRONIC STABILITY CONTROL (ESC)
PLEASE HELP. I HAVE A 2004 CHEVY IMPALA. IT HAS THE GM PASSLOCK. THE SECURITY LIGHT COMES ON THE MESSAGE BOARD AND SOMETIMES THE CAR WILL NOT START. THE CAR HAS LEFT ME STRANDED ABOUT 25 TIMES. I'M AFRAID ONE DAY IT WILL BE AN EMERGENCY AND MY CAR IS GOING TO LEAVE ME STRANDED. THIS IS A VERY COMMON AMONG IMPALA AND OTHER GM VEHICLES. THIS SHOULD BE A RECALL ASAP. THANK YOU! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10633140September 15, 2014
ELECTRICAL SYSTEM:IGNITION, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2011 CHEVROLET IMPALA. THE CONTACT STATED THAT THE VEHICLE MADE AN ABNORMAL NOISE UPON TURNING THE KEY IN THE IGNITION ON SEVERAL OCCASIONS. THE CONTACT TURNED OFF THE VEHICLE AND WHEN ATTEMPTING TO RESTART IT, THE VEHICLE STALLED. THE VEHICLE WAS TOWED TO THE AUTHORIZED DEALER. THE CONTACT WAS WAITING FOR THE DIAGNOSIS. THE CONTACT WAS MADE AWARE THAT THE VEHICLE WAS INCLUDED IN RECALL NHTSA CAMPAIGN ID NUMBER: 14V355000 (ELECTRICAL SYSTEM). HOWEVER, THE PART NEEDED WAS NOT AVAILABLE. THE DEALER WAS UNABLE TO PROVIDE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER WAS ALSO CONTACTED AND COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 91,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10633172September 15, 2014
ENGINE
TL* THE CONTACT OWNS A 2003 CHEVROLET IMPALA. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHSTA CAMPAIGN NUMBER: 14V400000 (ELECTRICAL SYSTEM). WHILE DRIVING 10-20 MPH, THE VEHICLE STALLED AND THE CHECK ENGINE INDICATOR ILLUMINATED. THE FAILURE CONTRIBUTED TO SIX CRASHES. TWO POLICE REPORTS WERE FILED. THE CONTACT'S HUSBAND SUSTAINED INJURIES TO THE NECK AND BACK AND RECEIVED MEDICAL ATTENTION. THE VEHICLE WAS TAKEN TO A MECHANIC, BUT THE RESULTS OF THE DIAGNOSTIC TEST WERE UNKNOWN. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 105,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10633203September 15, 2014
POWER TRAIN
TL* THE CONTACT OWNS A 2010 CHEVROLET IMPALA. THE CONTACT STATED THAT THE VEHICLE JERKED UNCONTROLLABLY WHEN IT WAS STARTED. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V355000 (ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 21,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10633223September 15, 2014
AIR BAGS, SERVICE BRAKES
TL* THE CONTACT OWNS A 2010 CHEVROLET IMPALA. THE CONTACT STATED THAT THE VEHICLE STALLED SEVERAL TIMES AND THE BRAKE PEDAL TRAVELED TO THE FLOOR WHEN THE BRAKES WERE ENGAGED. THE ABS AND THE AIR BAG WARNING INDICATORS ILLUMINATED INTERMITTENTLY. WHILE TRAVELING 60 MPH, THE VEHICLE FAILED TO STOP WHEN THE BRAKES WERE ENGAGED. THE FAILURE CAUSED THE VEHICLE TO CRASH INTO THE REAR OF ANOTHER VEHICLE. THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS FILED AND NO INJURIES WERE REPORTED. THE VEHICLE WAS REPAIRED BY AN INDEPENDENT MECHANIC, BUT THE FAILURE RECURRED. THE CONTACT WAS LATER INFORMED OF NHTSA CAMPAIGN NUMBER: 14V355000 (ELECTRICAL SYSTEM); HOWEVER, THE PARTS NEEDED FOR THE REPAIR WERE UNAVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 70,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10633226September 15, 2014
ELECTRICAL SYSTEM, ENGINE
TRIED TO START CAR, WOULDN'T TURN OVER EVEN THOUGH CAR HAD POWER, NO NOISES OR SOUNDS MADE WHEN TRYING TO TURN OVER EVEN THOUGH I HAD FULL POWER TO RADIO WINDERS DOORS AND ELECTRIC DASH BOARD. HAD A NEW STARTER PUT IN BECAUSE I THOUGHT THAT WAS THE ISSUE. 2 WEEKS LATER SECURITY LIGHT COMES ON WHILE DRIVING AND STAYED ON. TRIED TO TURN CAR ON SAME THING HAPPENED HAVE POWER. BUT NO TURN OVER AND SECURITY LIGHT IS STILL ON. TURNED OFF CAR TOOK OUT KEYS AND LEFT CAR ALONE CAME BACK LATER AND CAR STARTED W/O INCIDENT. NO SECURITY LIGHT ON. SAME ISSUE KEEPS HAPPENING MAYBE 4 TIMES A MONTH IF NOT MORE HAVE TO WAIT 10 MINS IN ORDER FOR CAR TO START. ISSUE HAPPENS AT GAS STATION, HOME, WORK, HOT AND COLD WEATHER. BEFORE I FIGURED OUT 10 MIN DELAY HAD CAR TOWED AND SPENT MONEY ON REPAIRS THAT AREN'T NECESSARY. NOTICED ONE DAY WHILE I SAT IN CAR FOR 10 MINS IN SUMMER HEAT WITH 3 MONTH DAUGHTER, THAT CAR MAKES A SORT OF COMPUTER HUMMING/BUZZING SOUND. AFTER THE 10 OR SO I HEAR A CLICK OR AS I CALL IT A SHUT DOWN SOUND AND THEN I AM ABLE TO START CAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10633249September 15, 2014
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 CHEVROLET IMPALA. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V355000 (ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10633233September 15, 2014
ELECTRICAL SYSTEM
THE SECURITY SENSOR FAILED TO READ THE KEY CODE AND THE VEHICLE WILL NOT START UNTIL THE SECURITY SENSOR RESETS APPROXIMATELY 10-20 MINUTES. SOMETIMES THIS HAPPENS MULTIPLE TIMES IN ONE DAY, THEN IT WON'T HAPPEN FOR A WHILE. A WEEK AGO MY CAR WOULD NOT START FOR 2 DAYS. WE TRIED UNHOOKING THE BATTERY AND STARTING THE CAR, BUT IT STILL WOULDN'T START UNTIL A FEW HOURS LATER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10633260September 15, 2014
ELECTRICAL SYSTEM:IGNITION
THE GM "FIX" FOR THE IGNITION ISSUE IS TO REPLACE KEYS SO THAT NOTHING CAN BE ATTACHED TO THE KEY, INCLUDING NOT EVEN THE FOB, THE "FIX" IS NOT TO REPLACE THE FAULTY PART TO THE IGNITION. I'VE HAD MY CAR SINCE 2006 AND DRIVEN IT ALL THIS TIME WITH A LOT OF OTHER KEYS AND THE FOB ATTACHED. DURING THAT TIME I HAVE HAD NO TROUBLE WITH THE IGNITION. I THINK THERE MAY BE AN ENGINEERING OVERSIGHT: IT STANDS TO REASON THAT HAVING USED THE KEY WITH THE WEIGHT ATTACHED FOR 8 YEARS PROBABLY WOULD HAVE WORN THE INTERNAL CONNECTIONS BASED ON THE WEIGHT OF THE INSERTED KEY. IT ALSO SEEMS REASONABLE, THAT NOW HAVING A KEY THAT IS LIGHT WEIGHT BEING INSERTED INTO THE SAME CHAMBER AS THE HEAVILY WEIGHTED KEY, WILL MEAN THAT THE NEW KEY WON'T FIT OR MAKE THE PROPER CONNECTION IN THE IGNITION BECAUSE THE NEW KEY WILL NOT BE AS HEAVY, AND THEREFORE THE "FIX" IS REALLY CREATING A NEW PROBLEM. WHY WOULDN'T THE WHOLE IGNITION APPARATUS HAVING TO DO WITH THE KEY BE REPLACED AS WELL AS KEYS????? I THINK THIS IS A BIG OVERSIGHT, AND A BIG PROBLEM. ESPECIALLY SINCE ALL THE TESTIMONY I HEARD OR READ ABOUT THIS ISSUE FROM GM IS THAT THEY WOULD REPLACE THE "MIS-SIZED PART" --- I WAS SURPRISED TO LEARN FROM MY DEALER THAT IT IS THE KEYS THAT ARE BEING REPLACED, AND WILL NOT BE ABLE TO HAVE THE FOBS ATTACHED. THIS IS SURELY DECEPTION, AND IF THE "FIX" HAS NOT BEEN TESTED ON EVERY CAR, HOW CAN WE TRUST THAT THE NEW KEYS WILL WORK WITH THE BY NOW WORN INTERNAL AND INCORRECT PART? THIS IS A BIG PROBLEM. I'VE WRITTEN TO MY SENATOR ABOUT THIS. . .AND WILL FOLLOW UP WITH THE REPRESENTATIVE. IN THE MEANTIME, I GO THURSDAY TO GET THE NEW KEYS. . .THEREAFTER THE OLD KEYS WON'T WORK WITH MY CAR. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10633296September 15, 2014
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2002 CHEVROLET IMPALA. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V400000 (ELECTRICAL SYSTEM). THE CONTACT BELIEVED THAT THE VEHICLE WAS UNSAFE TO DRIVE PER THE SAFETY RISK LISTED IN THE RECALL NOTICE. THE DEALER STATED THAT THEY WERE WAITING FOR THE DOCUMENTATION ON HOW TO REMEDY THE RECALL. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10633303September 15, 2014
AIR BAGS, STEERING, SERVICE BRAKES
TL* THE CONTACT OWNS A 2004 CHEVROLET IMPALA. WHILE DRIVING APPROXIMATELY 65 MPH, THE DRIVER LOST CONTROL OF THE VEHICLE DUE TO THE WET ROAD SURFACE. THE DRIVER FAILED TO BRING THE VEHICLE TO A STOP AND THE STEERING AND BRAKES SEIZED. AS A RESULT, THE DRIVER CRASHED INTO AN EMBANKMENT AND A TREE. THE AIR BAGS FAILED TO DEPLOY. THE DRIVER SUSTAINED NECK, HEAD, AND BACK INJURIES AND MEDICAL ATTENTION WAS RECEIVED. A POLICE REPORT WAS FILED AND THE VEHICLE WAS DESTROYED. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 14V355000 (ELECTRICAL SYSTEM), BUT IT WAS NOT CONFIRMED IF THE VEHICLE WAS INCLUDED IN THE RECALL. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS UNKNOWN.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10633287September 15, 2014
AIR BAGS
TL* THE CONTACT OWNS A 2002 CHEVROLET IMPALA. WHILE DRIVING 60 MPH, THE PASSENGER SIDE AIR BAG DEPLOYED WITHOUT WARNING. THE DEALER WAS UNABLE TO DIAGNOSE THE CAUSE OF THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 120,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10633367September 15, 2014
ENGINE, WHEELS, SUSPENSION
I WAS DRIVING WITH MY SON AND THE CAR JUST CUT OFF IN THE MIDDLE OF THE STREET. THANK GOD WE DIDN'T GET HIT. THE CAR CUT BACK ON BUT THAT WAS SCARY. IT (THE CAR) ALSO HAS SOME TYPE OF SECURITY FEATURE THAT WON'T ALLOW THE CAR TO START AT TIMES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10633422September 15, 2014
STEERING, VEHICLE SPEED CONTROL
WE WERE DRIVING OFF H-820 N IN FORTWORTH TEXAS..THE CAR COULD NOT SLOW DOWN NOR COULD WE CONTROL IT. WE ENDED UP HITTING THE GUARD RAIL IN ONE CAR ACCIDENT AND IT WAS A TOTAL LOSS. BEFORE THAT, SAME CAR WAS SERVICED BY IGNITION PROBLEM BY CHEVROLET DEALER OFF 1-20 IN ARLINGTON,TX..STILL I WAS EXPERIENCING SAME PROBLEM. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10633025September 14, 2014
ELECTRICAL SYSTEM
WHEN I STARTED MY CAR FRIDAY AFTER GETTING GAS, THE SECURITY LIGHT CAME ON. WHEN I WAS FINALLY SOMEWHERE SAFE, I SHUT THE CAR OFF AND RESTARTED IT. IT STARTED JUST FINE AND THE LIGHT DID NOT COME BACK ON. TODAY (SUNDAY) I LEFT WORK AND DROVE 4 MILES TO GET MY DAUGHTERS CHECK FROM HER WORK. I LEFT THE CAR RUNNING WHILE I RAN IN AND GRABBED THE CHECK. THE MOMENT I GOT BACK INTO THE CAR I NOTICED THE SECURITY LIGHT WAS BACK ON. WHEN I GOT HOME I SHUT THE CAR OFF AND RESTARTED IT. IT STARTED JUST FINE AND THE SECURITY LIGHT DID NOT COME BACK ON. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10633039September 14, 2014
ENGINE, ELECTRICAL SYSTEM
I PURCHASED THIS VEHICLE AS IS, IT WAS IN GOOD CONDITION REGULARLY MAINTENANCE, AND I WENT TO WORK OVER 2 MONTHS OF HAVING IT WHEN I PULLED IN TO MY JOBS PARKING LOT THE WHOLE CAR SHUT OF WAS VERY CLOSE TO CAUSING A CRASH AND SCARY IT HAPPEN A FEW TIMES AND I WAS TO FED UP WITH IT NOT KNOWING WHAT WAS WRONG WITH IT AND NO BODY COULD FIGURE THE PROBLEM OUT IT EVENTUALLY, LOST MY JOB BECAUSE I WAS LATE TO MANY TIMES DUE TO THE CAR CUTTING OFF AND MAKING ME LATE, I FINALLY DECIDED IT WAS UNSAFE AND JUNKED IT FOR $300 AND NOW I HEAR ABOUT THE ACTUAL PROBLEM THAT WAS WRONG WITH IT, I THINK I SHOULD BE ENTITLED TO SOMETHING WITHOUT GETTING A LAYWER KNOWING THE PROBLEM WASN'T MY FAULT, AND THE PROBLEMS IT CAUSED. THANK YOU [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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