Chevrolet Impala Complaints

10,446 consumer complaints on file.

#10692812March 8, 2015
ENGINE
INTAKE MANIFOLD GASKET. WHY ARE THE DEFECTED? THERE ARE SO MANY COMPLAINTS ABOUT FAULTY ONES AND STILL YOU HAVE NOT CHANGED TO BETTER GASKETS. FIRST THE HEAT GOES AND THEN THE CAR OVERHEATS FOR NO APPARENT REASON. CHANGED THE WATER PUMP AND THERMOSTAT. NOW THE GASKET. FOR THE PRICE YOU PAY FOR THIS CAR IT SHOULD NOT HAVE TO COST ME ANOTHER 800 TO 1200 MORE FOR A PART YOU CAN FIX WITH CHANGING YOUR PRODUCT YOU USE. I HAVE OWN GMC PRODUCTS FOR OVER 20 YEARS AND THIS IS MY FIRST COMPLAINT ABOUT THEM. JUST BECAUSE I AM HAVING PROBLEMS WITH MY IMPALA WILL NOT KEEP ME FROM TELLING PEOPLE THAT GMC HAS GOOD CARS. JUST WISH THIS PROBLEM WILL FIXED FOR FUTURE OWNERS. WOULD HATE TO BE CALLED A LIAR. ONE OF OUR GMC'S IS A 78 SIERRA CLASSIC WHICH WAS BOUGHT BRAND NEW IN 77. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10692824March 8, 2015
ELECTRICAL SYSTEM, VISIBILITY/WIPER
THE REAR WINDOW DEFOGGER FAILED TO OPERATE AND A BURNING SMELL WAS DETECTED BY PASSENGERS. IT WAS DISCOVERED THAT AN ELECTRICAL CONNECTOR THAT ROUTES THE POWER TO THE REAR WINDOW DEFOGGER HAS A DEFECTIVE DESIGN AND OVERHEATS AND BURNS DUE TO IMPROPERLY SIZED CONNECTOR PINS IN WIRING HARNESS CONNECTOR LOCATED NEAR THE PASSENGER KICK PANEL. THE PROBLEM IS ALSO DOCUMENTED IN A NUMBER OF SITES ON THE INTERNET INCLUDING YOUTUBE WHERE A VIDEO OF THE EXACT FAILURE WAS FOUND TO BE THE IDENTICAL FAILURE AS IN OUR IMPALA. THIS IS THE WEBSITE: HTTPS://WWW.YOUTUBE.COM/WATCH?V=JFWBDZJQARU I HAVE PHOTOGRAPHS OF THE FAILED/BURNED CONNECTOR IN MY CAR BUT I DON'T SEE WHERE I CAN SUBMIT THEM. JUDGING BY THE DESIGN PROBLEM, THIS SAME PROBLEM WOULD BE FOUND IN EVERY IMPALA USING THIS CONNECTOR SINCE THE ELECTRICAL CONTACTS ARE NOT SIZED PROPERLY TO CARRY THE HIGH CURRENT TO THE DEFOGGER. THIS IS A DEFINITE FIRE HAZARD AND THE CARS SHOULD BE RECALLED FOR THE FAILURE - I CONTACTED CHEVROLET AND THEY WOULD NOT ACKNOWLEDGE THE DEFECT/PROBLEM. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10692712March 7, 2015
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL, EXTERIOR LIGHTING
WHILE DRIVING HORN SOUND WEAK AND STOPPED WORKING I HAD TO TAKE OUT FUSE FOR THE HORN BECAUSE IT WAS JUST SOUNDING OFF. ANOTHER IMPORTANT ISSUE WHILE DRIVING AT NIGHT LOW BEAM HEADLIGHTS WILL TURN OFF WHILE DRIVING IN THE DARK. THIS CAN CAUSE A SERIOUS WRECK ESPECIALLY IF YOU ARE ON THE HIGHWAY AND COULD KILL SOMEONE. VERY DANGEROUS SITUATION. SAME THING WITH THE HORN, SOMEONE CAN PULL OUT IN FRONT OF YOU AND YOU CANNOT BLOW YOUR HORN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10692482March 6, 2015
AIR BAGS
TL*THE CONTACT OWNS A 2009 CHEVROLET IMPALA. THE CONTACT STATED THAT WHILE AT A STOP SIGN, ANOTHER VEHICLE CRASHED INTO THE FRONT OF THE CONTACT'S VEHICLE AND THE AIR BAGS FAILED TO DEPLOY. THE CONTACT WAS UNSURE ABOUT WHAT WARNING LIGHT ILLUMINATED. THE CONTACT SUSTAINED HEAD, BACK, NECK, LEFT ARM AND SHOULDER INJURIES THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC. THE VEHICLE WAS REPAIRED BUT THE CONTACT WAS UNSURE WHAT REPAIRS WERE PERFORMED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V355000 (ELECTRICAL SYSTEM). THE FAILURE MILEAGE WAS UNKNOWN.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10692556March 6, 2015
ELECTRICAL SYSTEM, ENGINE
TL*THE CONTACT OWNS A 2009 CHEVROLET IMPALA. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 40 MPH, THE VEHICLES SPEED REDUCED AFTER THE ENGINE POWER WARNING LIGHT ILLUMINATED. THE FAILURE RECURRED ON SEVERAL OCCASIONS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V355000 (ELECTRICAL SYSTEM) HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 65,000. UPDATED 4/6/15*CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10692570March 6, 2015
AIR BAGS
TL* THE CONTACT OWNS A 2001 CHEVROLET IMPALA. WHILE DRIVING 30 MPH, THE AIR BAG WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC. THE CONTACT WAS UNSURE ABOUT THE PART THAT NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS THEN TAKEN TO A DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 65,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10692647March 6, 2015
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM, ENGINE
I HAVE EXPERIENCED MANY ISSUES WITH MY CAR. SHUTS OFF WHEN STOPPED/BRAKE. CRANKS RIGHT BACK UP. REDUCED ENGINE POWER CAR HAS SHUT DOWN STARTER DISABLED. LOW OIL PRESSURE LIGHT COMES ON AND STAYS ON. TRACTION CONTROL LIGHT COMES ON. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10692249March 5, 2015
SERVICE BRAKES, AIR BAGS, ELECTRICAL SYSTEM
TL*THE CONTACT OWNS A 2011 CHEVROLET IMPALA. THE CONTACT STATED THAT WHILE APPROACHING A STOP SIGN, THE BRAKE PEDAL WAS DEPRESSED BUT THE VEHICLE FAILED TO STOP. AS A RESULT THE CONTACT CRASHED INTO A CURB AND AN EMBANKMENT. THE AIR BAGS FAILED TO DEPLOY. THE CONTACT SUSTAINED SHOULDER AND RIGHT HIP INJURIES BUT DID NOT REQUIRE MEDICAL ATTENTION. THE FRONT PASSENGER SUSTAINED ANKLE INJURIES THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED AND THE CONTACT WAS UNSURE IF THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V355000 (ELECTRICAL SYSTEM). THE FAILURE MILEAGE WAS UNKNOWN. UPDATED 7/23/15*CN UPDATED 11/9/2015 *JS
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#10692277March 5, 2015
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
MY VEHICLE HAS A FAULTY ELECTRICAL START UP SYSTEM AND FUEL PUMP SYSTEM THE BATTERY ON THIS VEHICLE WAS REPLACED AND THE STARTER WAS REPLACED AS WELL AND THE VEHICLE STILL IS EXPERIENCING THE SAME PROBLEMS. I TOOK THE VEHICLE TO BE SERVICED AT A MECHANIC SHOP AND THE VEHICLE WORKED PERFECTLY FINE FOR THE MECHANIC AT THE TIME AND THEY WERE UNABLE TO MAKE ANY REPAIRS BECAUSE THE VEHICLE DIDN'T PERFORM THE ISSUE IN FRONT OF THE MECHANIC. THE ISSUE HAS BEEN GOING ON SINCE JUNE OF 2014 AND IT RANDOMLY WONT START AT ALL AND THEN ITS STARTS HOURS AND HOURS LATER. I HAVE SPENT HUNDREDS OF DOLLARS REPLACING PARTS ON THIS CAR THAT DEAL WITH STARTING ISSUES AND STILL THIS CAR IS EXPERIENCING THE SAME DIFFICULTIES. I HAVE BEEN STRANDED NUMEROUS PLACES WITH THIS VEHICLE REFUSING TO START. I AM AWARE THAT THIS VEHICLE HAS A RECALL OUT FOR KEY IGNITION ELECTRICAL SWITCH AND FUEL PUMP PRESSURE ALL OF WHICH FIT THE PROBLEMS MY VEHICLE IS EXPERIENCING THE RECALL THAT IS AVAILABLE TO MY VEHICLE DOESN'T INCLUDE EITHER ONE OF THESE AND I PERSONALLY FEEL IT SHOULD INCLUDE THESE BECAUSE MULTIPLE MECHANICS WHO HAVE INSPECTED THE CAR HAVE CONFIRMED THESE ARE THE ISSUES THIS CAR IS EXPERIENCING I DON'T HAVE HUNDREDS OF DOLLARS TO KEEP INSTALLING AND MAKING REPAIRS ON THIS CAR ONLY TO HAVE IT KEEP BREAKING DOWN I AM IN NEED OF ASSISTANCE TO FIGURE OUT IF I CAN GET THIS VEHICLE UNDER THE OTHER RECALLS AS WELL PLEASE AND THANK YOU. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10692271March 5, 2015
ENGINE
AFTER PARKING MY CAR, I JUST HAPPENED TO NOTICED SMOKE COMING OUT FROM THE FRONT OF CAR AND I WAS FORTUNATE ENOUGH TO HAVE A DRY CHEMICAL FIRE EXTINGUISHER AVAILABLE TO PUT OUT THE FLAMES. IT APPEARS THAT THERE WAS A VALVE COVER OIL LEAK THAT HAD DRIPPED ONTO THE EXHAUST MANIFOLD THAT CAUSED THE OIL TO IGNITE INTO FLAMES. RESULTING DAMAGE THAT I'M VISUALLY ABLE TO SEE WAS TO ALL SPARK PLUG WIRES, ENGINE COILS, PLASTIC ENGINE COVER, OIL DIPSTICK, RIGHT ENGINE STRUT, WIRING HARNESS PIGTAIL GOING TO COIL PACK ASSEMBLY AND UNDER HOOD INSULATION. I WILL NOT KNOW FULL EXTENT OF DAMAGE UNTIL I ATTEMPT TO PERFORM THE REPAIRS MYSELF. I HAVE PHOTOS IF SOMEONE WOULD LIKE TO VIEW THEM. ALSO, THE MILEAGE I LISTED OF 99,400 IS APPROXIMATE, IT IS NOT EXACT AS I AM NOT NEAR MY CAR AT THE MOMENT. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10692477March 5, 2015
AIR BAGS
ON 2-2-2015 VEHICLE WAS INVOLVED IN A TWO VEHICLE, PERSONAL INJURY AUTO ACCIDENT. DAMAGE WAS INCURRED TO THE LEFT AND RIGHT FRONT 1/4 (FENDER) PANELS, ENGINE COMPARTMENT, INTERIOR DASHBOARD AND STEERING WHEEL AREA ALONG WITH THE PASSENGER SIDE FRONT DOOR OF THE AFOREMENTIONED VEHICLE AND RESPECTIVE VIN. AT THE TIME OF THE ACCIDENT, NONE OF THE AIR BAGS DELOYED AND THE VEHICLE IS EQUIPPED WITH DRIVER SIDE, PASSENGER SIDE, FRONT SIDE IMPACT AND HEAD/CURTAIN AIR BAGS. THE VEHICLE HAS SUBSEQUNETLY BEEN TOTALED BY THE INSURANCE COMPANY AND AWAITS DISPOSITION AT THEIR SALVAGE IMPOUND FACILITY. A "HOLD" HAS BEEN PLACED ON THE DISPOSTION OF THE VEHICLE BY THE INSURANCE COMPANY PENDING AN INVESTIGATION BY GENERAL MOTORS CORPORATION, CHEVROLET DIVISION PRODUCT SAFETY PERSONNEL. THE GM ASSIGNED INCIDENT # IS 805801 AND WAS ASSIGNED ON APPROXIMATELY 02-19 OR 02-20-2015. TO DATE, ASIDE FROM THE INTIAL NOTIFICTION BY GM OF RECEIPT OF THE INCIDENT/COMPLAINT, THE PERSON ASSIGNED TO THE INCIDENT HAS FAILED TO RETURN TELEPHONE INQUIRIES FOR GENERAL INFORTMATION, STATUS OF THE REVIEW AND /OR INVESTIGATION.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10692080March 4, 2015
AIR BAGS
TL* THE CONTACT OWNED A 2006 CHEVROLET IMPALA. THE CONTACT STATED THAT WHILE DRIVING ON ICY ROAD CONDITIONS, THE VEHICLE SUDDENLY SLIPPED AND CRASHED. THE DETAILS OF THE CRASH WERE UNKNOWN. THE AIR BAGS DID NOT DEPLOY. THE CONTACT SUSTAINED CUTS AND BRUISES ON THE HANDS AND ARMS THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 90,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10692169March 4, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2014 CHEVROLET IMPALA. THE CONTACT RECEIVED NOTIFICATION FOR NHTSA CAMPAIGN NUMBERS: 14V355000 (ELECTRICAL SYSTEM) AND 14V614000 (ELECTRICAL SYSTEM). THE CONTACT STATED THAT TWO DEALERS WERE CONTACTED, WHO WERE UNABLE TO DETERMINE WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10692206March 4, 2015
ELECTRICAL SYSTEM:IGNITION:SWITCH, ELECTRICAL SYSTEM
NO INCIDENT. THIS IS A COMPLAINT ABOUT THE RECALL FOR CHEVY IGNITION SWITCHES. CHEVY'S REPAIR IS TO GIVE YOU A KEY RING THAT SEPARATES THE IGNITION KEYS FROM THE OTHER KEYS. MOST PEOPLE WON'T BOTHER AND A FRIEND DRIVING YOUR CAR ISN'T GOING TO KNOW. ALL YOU HAVE DONE IS GIVE GM'S LAWYERS A LOOPHOLE FOR LARGE LAWSUITS. THEY CAN CLAIM THE OWNER DIDN'T SEPARATE THE KEYS. THIS IS [XXX]. THE CORRECT REPAIR IS TO REPLACE THE BAD SWITCH. HOW MANY PEOPLE HAVE TO DIE OR GET INJURED BEFORE YOU DO THE RIGHT THING INSTEAD OF LETTING GM DO THE HALF ASS THING THAT PROTECTS THEM FROM LAWSUITS. HASN'T GM BEEN BAILED OUT ENOUGH. WHY WOULD YOU PROTECT GM OVER AND ABOVE THE SAFETY OF THE AMERICAN PUBLIC. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10691709March 3, 2015
ENGINE AND ENGINE COOLING, FUEL/PROPULSION SYSTEM
I WENT TO START MY 2000 CHEVY IMPALA AFTER SITTING FOR 2 DAYS IN THE COLD. IT WOULD NOT START. WE OPENED THE ENGINE TO CHARGE THE BATTERY. I TRIED TO START THE CAR ONE MORE TIME AND IT SOUNDED LIKE A BOMB WENT OFF. PARTS FLEW EVERYWHERE HITTING EVERYONE AROUND THE CAR. WHEN WE CHECKED THE ENGINE WE NOTICED THE INTAKE MANIFOLD EXPLODED. THIS IS EXTREMELY DANGEROUS AND WE WERE LUCKY NO ONE WAS HURT BE FLYING INTAKE PARTS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10691808March 3, 2015
ENGINE
TL*THE CONTACT OWNS A 2000 CHEVROLET IMPALA. THE CONTACT STATED THAT AFTER JUMP STARTING THE VEHICLE, THE ENGINE CAUGHT FIRE. THE CONTACT PUT THE FIRE OUT USING A FIRE EXTINGUISHER AND NO INJURIES WERE SUSTAINED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 150,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10691475March 2, 2015
AIR BAGS
TL* THE CONTACT OWNS A 2009 CHEVROLET IMPALA. WHILE DRIVING 25 MPH, THE SERVICE AIR BAG WARNING LIGHT ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 118,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10691589March 2, 2015
VISIBILITY/WIPER
SUNROOF EXPLODED! I WAS DRIVING MY NEW, 3 WEEK OLD, 2015 CHEVY IMPALA LTZ ON THE HIGHWAY DOING ABOUT 65 MPH, WHEN THERE WAS A LOUD EXPLOSION AND MY RETRACTABLE PANEL OF THE SUNROOF HAD EXPLODED, WITHOUT CAUSE, AND BLEW OUTWARD. FORTUNATELY THERE WAS NO ONE ELSE IN THE CAR AS THE PASSENGER SEAT AND REAR SEATS WERE COVERED WITH SHARDS OF GLASS. THE REMAINING GLASS IN THE FRAME WAS ALL BENT OUTWARD WHICH MADE IT APPEAR THAT THERE WAS AN INTERNAL EXPLOSION TO PUSH MOST OF THE GLASS UP AND OUT OF THE CAR. WHY THE MFG DOESN'T USE SAFETY GLASS, LIKE THE WINDSHIELD, INSTEAD OF TEMPERED GLASS WHICH BREAKS INTO A THOUSAND PIECES IS A MAJOR SAFETY ISSUE. FORTUNATELY I WAS ABLE TO MAINTAIN CONTROL OF THE CAR. THERE WAS NOTHING THAT HIT THE SUNROOF GLASS, IT JUST EXPLODED ON ITS OWN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10691695March 2, 2015
TRACTION CONTROL SYSTEM, STEERING
I WAS DRIVING AND CAME TO A STOP AT A STOP SIGN. I WAS GOING TO MAKE A LEFT TURN, WHEN MY STEERING WHEEL LOCKED UP ON ME. THE ONLY WARNING LIGHT I GOT WAS TRACTION CONTROL, AND THE ABS MAINTENANCE LIGHTS. IT TURNED OUT THAT I HAD NO POWER STEERING FLUID IN MY CAR. I ENDED UP HAVING TO GET A NEW POWER STEERING PUMP. THEN THE MECHANIC THAT WAS WORKING ON MY CAR CALLED ME TO TELL ME THAT MY RACK PINION IS BAD. HE WARNED ME THAT IT COULD GO OUT AT ANY TIME, AND IT'S UNSAFE TO DRIVE. I WOULD LIKE THIS INCIDENT DOCUMENTED, JUST IN CASE THERE ARE OTHERS THAT ENCOUNTER THE SAME WITH THEIR CARS. I DO FEEL THAT THE MANUFACTURER SHOULD PAY FOR THIS ISSUE, BECAUSE IT NOT FROM USUAL WEAR AND TEAR, THIS IS A MANUFACTURING ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10691375March 1, 2015
ELECTRICAL SYSTEM
WHEN STARTING THE VEHICLE THE DASH LIGHTS DO NOT IMMEDIATELY RESPOND. ADJUSTMENT TO THE LIGHT/DIMMER CONTROL DO NOT MAKE THE LIGHT COME ON. THIS WILL GO ON FOR ABOUT 30 SECONDS AND THEN THE DASH LIGHTS WILL SUDDENLY COME ON. IT IS NOT SAFE TO DRIVE AFTER DARK, YOU CANNOT SEE WHAT GEAR YOU ARE IN, YOUR SPEED IS NOT VISIBLE, NOR ANY OF THE OTHER DASH LIGHTS. IT IS RANDOM AND NOT REPRODUCIBLE FOR SHOP TO SEE. THIS ALSO OCCURRED WITH OUR 2007 CHEVY IMPALA, PROGRESSING TO FINALLY NO DASH LIGHTS AND RESULTED IN $700 REPAIR FOR FAULTY WIRING IN STEERING COLUMN. SHOULD BE LOOKED AT FOR ROOT CAUSE AND ADDRESSED AT FACTORY BEFORE RELEASE. PLEASE, VERY ANNOYING, EXPENSIVE, AND WILL CAUSE ME TO NOT PURCHASE AGAIN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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