Chevrolet Impala Complaints

10,446 consumer complaints on file.

#11539165August 17, 2023
STEERING
The contact owns a 2014 Chevrolet Impala. The contact stated while driving at an undisclosed speed, the steering wheel stiffened, and the vehicle was difficult to maneuver. After restarting the vehicle, the failure persisted. The EPS warning light was illuminated. The vehicle was taken to an independent mechanic, who diagnosed a failure with the EPS module. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 14V450000 (Steering),but the VIN was not included. The manufacturer was notified of the failure but was unable to assist. The failure mileage was 175,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11539190August 17, 2023
LANE DEPARTURE: WARNING, BACK OVER PREVENTION: WARNINGS, ELECTRICAL SYSTEM
On July 11th 2023 I finalized the purchase of a black 2014 Chevy Impala LT at Premiere Auto Solutions LLC. The beginning of the week of July 22nd I started hearing loud noises coming from back tire area. On approximately July 24th, the engine light came on for small Evaporation leak code. Returned back to Premiere Auto and spoke with worker\dealer about situation with the car. Was told by this person after a test drive with him that the back tire noises are normal due to the braking system, and he cleared the engine code from dash panel. Within the next week, back tire noise got worse and engine light came back on along with message to service front camera\side detection system. Car diagnosed by two mechanics for replacement of back rotors\brakes and Evaporation purge valve. Attempted to contact Premiere Auto to no avail. On August 4th the vehicle suffered an electrical failure with total loss of power while driving. On August 7th the car was towed to Bob Johnson Chevrolet at 1271 W. Ridge Rd. Rochester, NY, 14615. The car is still there diagnosed with a shorted wire to the front camera module which renders the car inoperable, and is not covered by the extended warranty.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11538954August 16, 2023
POWER TRAIN
TFP Switch(Sensor) 4 Circuit Low Voltage
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11537669August 10, 2023
AIR BAGS, SEATS
recall # 36110. our car is having the same issues that are indicated with this recall but GM refuses to include our vehicle in this recall. Front passenger seat sensor is shorting out against the seat frame which is turning vital passenger airbags off. Unsure when this actually started as my daughter drives this car to work and didnt notice when it first appeared.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11537742August 10, 2023
AIR BAGS, LATCHES/LOCKS/LINKAGES
The contact owned a 2017 Chevrolet Impala. The contact stated that while driving at approximately 50 MPH, a tractor-trailer crashed into the front passenger side of the vehicle causing the vehicle to cross two lanes of traffic and collide with a barrier wall. During the crash no air bags deployed. The driver sustained injuries to the back, spine, torso, arms, knees, and shoulders which required medical treatment. The vehicle was destroyed. A police report was taken at the scene and the vehicle was towed away. The cause of the failure was not determined. The manufacturer and local dealer were notified of the failure. Also, while the keys were inside the vehicle the doors had locked and the contact was unable to enter the vehicle. A locksmith was called to open the doors. The cause of the failure was not determined. The failure mileage was 72,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11535653August 1, 2023
AIR BAGS
Service airbag light repeatedly activates and goes off with passenger in vehicle. There was a previous recall Chevy #15400. NHTSA campaign #15V465000. Upon contacting the dealership about the issue. Claim was made that they didn't have a recall matching that number. My vehicle is within the production dates and has the heated and vented seats.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11532552July 16, 2023
SERVICE BRAKES, ENGINE, POWER TRAIN
Fourth time I had submitted this text so this one will be vague. I've had to Repair my stuts and shocks and brakes to my vehicle due to ongoing issues with tires while divingand hitting small speesbumps and potholes. I did replace low performance tires and still was an issue with my struts and shocks when I drive causing me to hit a bump or a small hole and diverts me to the next lane of ongoing traffic also I had to my battery replaced twice. To find out that it was only due to corrosion and the battery cables slipping was frustrating cause I did replace the battery and key fob battery already. Car wouldn't start and when it did it took forever hours to restart and engine still seems to get bogged down In ongoing traffic. Which was the prior issue no power no matter how hard i press the gas. I took to autozone and they did a reading which came back that everything was okay including the battery which was obviously not okay. It was leaking fluid and i have already replaced year and half ago due to same issue. They cables seem to slip over time on its own. What to do? Thank you for your time to look into this issue. Kindest Regards
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11532569July 16, 2023
UNKNOWN OR OTHER
Radio isn’t giving out any sound. But it’s on.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11532193July 14, 2023
ELECTRICAL SYSTEM, POWER TRAIN, STEERING
Power steering stability trak doors locking making clicking sound all this shows up on dash and the car feels like it is accelerating and then jerks slows down and a big sound putting it into gear and a code that says U0101
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11531722July 11, 2023
STEERING, ELECTRICAL SYSTEM, SERVICE BRAKES
I have a 2014 Chevy Impala LTZ, owned it for 9 years. Just started with issues within the last 6months and it just seems to be getting worst everyday. While making a left turn, not even driving 5mph my power steering fails and the drivers side tires seem to lock up as if the car would be hydro planing. Once it happens the dashboard Alerts come on such as Stabilitrac, Traction Control, ABS, Service Break Assistance, Power Steering, and I lost control of the car in the middle of the road!! Brought the car to the shop they change the wheel bearings. We also changed the brakes in March of this year, we had a front and back realignment plus new tires within the last 6 months. The dealer we got it from is no longer in business, as I did buy it used. I called the Chevrolet 800 number for recalls but no luck finding anything. After searching year/make/model I found similar issues to other "2014 Chevy" within the last couple of years. This is a serious issue and it can become dangerous while driving with my family in the car. I can't afford another vehicle as this car is my reliable vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11530351July 4, 2023
AIR BAGS, ELECTRICAL SYSTEM, SEAT BELTS
2009 Chevy impala Airbag light comes on and off when it wants to bought it from a use dealer ship in 2022
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11530131July 3, 2023
BACK OVER PREVENTION: WARNINGS, POWER TRAIN, VEHICLE SPEED CONTROL
There is a current recall on Chevy impalas with the trans mod control system but my vin number is not apart of the recall but my car is doing everything that recalls states. The recall number is 14V614000. The recall date 10-01-2014. My vehicle is 2014 and I have only had it for 2 years.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11529881July 1, 2023
FUEL/PROPULSION SYSTEM
Fuel pump replacement with Gm dealership parts provider now car engine doesn't shut off right after key is turned off and car doesn't want to talk gas when fueling then doesn't want to start after fueling
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11529882July 1, 2023
SERVICE BRAKES, POWER TRAIN
Stability control light comes on which puts the engine in restricted power ABS and brake light comes on front driver side brake continuously holds on when trying to accelerate
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11529940July 1, 2023
STRUCTURE:BODY, ELECTRICAL SYSTEM, UNKNOWN OR OTHER
When my car is exposed to water (rain, a car wash) the trunk completely floods and does not drain. It has flooded so much now that my amplifier does not work. I took my vehicle to Chevy to have the known recall on this vehicle repaired but Chevy claims that they will not do anything for me. I am afraid that the car can potentially catch fire and burn my home down as I park this car in my driveway. With this being a known recall for this vehicle, can I please have this fixed immediately!!!! I have already replaced my tools that have been damaged, please just have this fixed or id likely take further steps after this. I have been going back and forth with GMC and Chevy for over 7 days now! Just recently, my car was producing sparks from the trunk area, THIS IS NOT GOOD!!!
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11529606June 29, 2023
SERVICE BRAKES
The recall said it was completed in 2014, but my parking brake will engage while I'm driving and has risked my life in multiple occasions. So I believe the recall was not done properly as my parking brake still engages while I'm driving.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11529663June 29, 2023
UNKNOWN OR OTHER
Evaporator Core failed. My safety isn't at risk although I get very hot riding in the car without AC. It was confirmed by a dealer. It has not been inspected by police or anyone else other than a dealer. No warning lamps or messages. My 2017 Chevrolet Impala has been without Air Conditioning since approximately June 2020. I took it to a local Chevrolet dealer and they diagnosed it stating the Evaporator core had failed. After doing research online, I found a Special Coverage Adjustment N182186881 on nhtsa.gov stating that on some 2016-2018 model-year cars, the evaporator core may become damaged and the customer is eligible for it to be replaced at no charge. I never received this paper in the mail saying mine was affected but mine was affected. Due to me having no copy of this, no dealer will fix it free of charge. I am not just looking for a free repair, I am looking for it to be repaired for free specifically due to the fact it has been affected. There is less than 72,000 miles on my vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11528914June 26, 2023
AIR BAGS
I was in a car accident on June 20, 2023. I was stopped in traffic and was hit in the rear and pushed into the vehicle in front of me. The air bags detonated but did not deploy. The steering wheel and both front seat side air bags had some coming but the airbag did not deploy.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11528363June 22, 2023
VEHICLE SPEED CONTROL:THROTTLE:THROTTLE POSITION SENSOR (TPS)
The contact owns a 2009 Chevrolet Impala. The contact stated that while driving at an undisclosed speed on separate occasions, the messages “Reduce Engine Power” and "Service Traction Control" were displayed on the instrument cluster, and the check engine warning light was illuminated. Additionally, the contact stated that the failure reoccurred while driving on a bumpy road surface and while turning the steering wheel. The vehicle was taken to an independent mechanic, where it was diagnosed that the throttle position sensor had failed and needed to be replaced. The vehicle was repaired; however, the failure recurred. The contact stated that her father used an OBD reader and retrieved codes indicating that the throttle position sensor was faulty and needed to be replaced. The vehicle was repaired; however, the failure persisted. The contact stated that while driving at an undisclosed speed, the vehicle decelerated unintendedly. The vehicle was taken to an unknown dealer, who informed the contact that the VIN was not included in a recall. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 169,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11527526June 17, 2023
ENGINE, STEERING, VEHICLE SPEED CONTROL
While driving at 70 mph my car just shut off. The radio and lights stayed on. The oil and battery light came on before it just shut down. Steering locked up. When safely to side, and turned key off it starts right back up, but now traction system is off. Has gas and nothing is broken.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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