Cadillac Escalade Complaints

1,865 consumer complaints on file.

#11267240October 9, 2019
POWER TRAIN, UNKNOWN OR OTHER
WE BOUGHT THIS CAR A MONTH AGO AND ALREADY BEGAN WITH PROBLEMS. IT HAS 50K MILES. THERE IS A STRANGE CLUCK COMING FROM THE TRANSMISSION ARE WHILE DRIVING AND GETS WORSE WHEN GEARS DOWN. ALSO THE RECYCLE AIR SYSTEM DOES NOT WORK. BAD SMELLS COME FROM THE OUTSIDE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11267262October 9, 2019
ENGINE, POWER TRAIN
TL* THE CONTACT OWNS A 2014 CADILLAC ESCALADE. THE CONTACT STATED THAT THE AIR CONDITIONER BLEW HOT AIR, THE TRANSMISSION OVERHEATED AND HESITATED, AND A BANGING NOISE WAS HEARD UNDERNEATH THE CENTER OF THE VEHICLE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO CRESTMONT CADILLAC (26000 CHAGRIN BLVD, BEACHWOOD, OH 44122, (216) 831-5300) WHERE IT WAS DIAGNOSED THAT THE AIR COMPRESSOR HAD A HOLE IN THE TUBE, WHICH CAUSED A FREON LEAK. THE VEHICLE WAS NOT REPAIRED BECAUSE GM WAS ON STRIKE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 72,133.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11266414October 4, 2019
AIR BAGS
I HAVE A 2007 CADILLAC ESCALADE AND IT HAS A TAKATA AIRBAG THAT IS NOT HAVE A FIX. SEVERAL HUNDREDS OF PEOPLE HAVE ALREADY DIED FRO THE RECALL. I CANNOT SELL MY CAR DUE TO THE OPEN UNFIXABLE RECALL. WHAT DO I DO? JILL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11258788September 29, 2019
UNKNOWN OR OTHER
WHILE STATIONARY THE HATCHBACK WILL AUTO CLOSE RANDOMLY WHILE A PERSON IS LOADING OR UNLOADING AND DOES NOT STOP OR SENSE A PERSON IS THERE. IT OCCURS AT LEAST ONCE A MONTH. IT HAPPENS WHETHER YOU HAVE THE FOB ON YOUR BODY AND WHEN IT'S NOT. THE HATCHBACK WILL WITHOUT WARNING BEGIN TO CLOSE WHILE YOUR HEAD OR BODY PARTS ARE IN THE WAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11258880September 29, 2019
AIR BAGS
I WAS GOING TO MY DOCTOR'S APPT THREE MONTHS AGO ON MY WAY BACK HOME THE AIRBAG LIGHT CAME AND WON'T GO OFF I CALLED MOORE'S CADILLAC ABOUT THE RECALL THEY ARE STILL SAYING IT'S OK I CAN'T TAKE THESE CHANCES WITH MY LIFE I WANT THIS FIXED I SAVED A LOT OF CHANGE TO BUY MY CADILLAC ESCALADE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11258616September 27, 2019
AIR BAGS
AIR BAG PROBLEMS HAVE NOT BEEN RESOLVED. THIS PROBLEM HAS PERSISTED WITH NO FIX FOR TOO LONG.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11258630September 27, 2019
AIR BAGS
AIRBAGS ARE SUPPOSE TO BE DEFECTIVE, WE RECEIVED NOTICE IN 2016 AND STILL NO FIX, WHY IS IT THIS TAKING SO LONG? WHAT IS BEING DONE TO FIX PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11258340September 26, 2019
SEATS
CAR PURCHASED FEBRUARY 2019 BRAND NEW. WHEN SEAT COOLING, THE BACK OF THE DRIVER AND PASSENGER SEATS HEAT UP IN ALL COOLING MODES FROM HIGH TO LOW. RETURN VENTS ON BACK SIDE OF DRIVER/PASSENGER SEATS BLOW OUT VERY HOT AIR PROVIDING SAFETY CONCERN IF TOUCHED BY PASSENGER. INFRARED THERM. PERSONALLY PURCHASED AND RECORDED A LOG OF SEAT TEMPS FOR OVER A MONTH. RETURN VENTS ON BACK OF BOTH SEATS REACHED A MAXIMUM OF 132FON DRIVERS SIDE AND 129F ON PASSENGER. ON AVERAGE, INFRARED THERM. SHOWED DRIVER/ PASSENGER BACK OF SEATS MEASURING AVG 92-96 DEGREES F. ON OCASSION COOLING SEATS WORK WITH NO ISSUE BUT USUALLY OCCURS 15 MINUTES INTO DRIVING WITH COOL ON. WHEN SEAT COOLING TURNED OFF, SEATS/VENTS COOL OFF. WHEN TURNED BACK ON SEATS/VENTS HEAT UP. CAR SERVICED BY DEALERSHIP THREE TIMES FOR THIS PROBLEM. AFTER NOTIFYING GM CUSTOMER RELATIONS WITH CERTIFIED LETTER, A GM SERVICE ENGINEER WAS SENT TO ASSESS MY CAR ISSUES ON THE THIRD TIME. PER INVOICE 10644 9/24/19, GM SERVICE ENGINEER CONFIRMED THERE WAS AIR BEING TRAPPED IN FOAM OF BACK SEAT CAUSING RETURN AIR VENTS TO HEAT UP. HE MEASURED THE BACK SEATS TO HEAT TO 81F AFTER TWO TEST RUNS ONLY WITH A DIGITAL THERMOMETER. HIS CORRECTION IS REMOVAL OF OPEN CELLED FOAM IN BACK OF DRIVER AND PASSENGER SEATS AND REPOSITIONED THEN REMOVED HOT AIR EXHAUST PORTS ON LF/RF SEAT BACK COOLERS. NOTES COOLING SEATS OPERATE AS DESIGNED. I AM NOT COMFORTABLE WITH REMOVAL OF MANUFACTURERS DESIGN PARTS FOR FUNCTIONING OF CAR. HAVE CONFIRMED OTHER CADILLAC SUV OWNERS HAVE HEATING ISSUES WITH RETURN VENTS IN A 2016 SUV SERVICED BY SAME DEALERSHIP AND PROBLEM STILL OCCURS. ALSO, 2019 ESCALADE ESV LOANER PROVIDED TO ME EXHIBITS EXACT SAME ISSUES AS THOSE REPORTED IN MY CAR WITH HEAT IN BACK OF SEATS AND RETURN VENTS DURING COOLING SEATS ACTIVATED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11258013September 25, 2019
AIR BAGS
TL* THE CONTACT OWNS A 2011 CADILLAC ESCALADE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V381000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE VEHICLE WAS NOT TAKEN TO A DEALER AND WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND DID NOT ASSIST. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11258241September 25, 2019
ELECTRICAL SYSTEM, SEAT BELTS, EXTERIOR LIGHTING
HEADLIGHTS AND BALLETS BEEN REPLACED 3TIMES.. THEY COMES ON ONLY WHEN NOT DRIVING THEN I START DRIVING THEN ALL THE LIGHTS START FLICKERING. SEATBELT IN REAR WAS REPAIRED TWICE BUT WONT RETRACT AFTER UNBUCKLEING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11257419September 23, 2019
AIR BAGS
MY VEHICLE IS PART OD A TAKATA AIR BAG RECALL AND GM REFUSES TO DO ANYTHING ABOUT IT. I HAVE CALLED PERIODICALLY ASKING WHEN THE REPAIR WOULD HAPPEN AND WAS TOLD IT IS BEING PHASED IN AND I WILL GET A NOTICE.I JUST CALLED AGAIN AND THE NEW ANSWER IS THAT GM DOESN'T THINK THEY SHOULD HAVE TO REPLACE THIS AND WILL NOT DO ANYTHING UNTIL THEIR OBJECTION CAN BE RESOLVED. THEY WILL NOT COMMIT TO REPLACING MY RECALLED AIRBAG.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11256647September 19, 2019
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 CADILLAC ESCALADE. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 16V383000 (AIR BAGS). THE CONTACT CALLED JOE BOWMAN AUTO PLAZA AT (540) 274-5321 (LOCATED AT 2455 E MARKET ST, HARRISONBURG, VA 22801) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11256675September 19, 2019
AIR BAGS, SERVICE BRAKES
TL* THE CONTACT OWNS A 2016 CADILLAC ESCALADE. WHILE DRIVING APPROXIMATELY 42 MPH, THE CONTACT NOTICED ANOTHER VEHICLE TRAVELING IN THE WRONG DIRECTION AND HEADING TOWARDS HIM. THE CONTACT SWERVED TO THE LEFT TO AVOID THE VEHICLE. AS A RESULT, THE CONTACT DROVE OFF THE ROAD AND STRUCK A LARGE ROCK IN A NEARBY LAWN. THE FRONT END OF THE CONTACT'S VEHICLE WAS SEVERELY DAMAGED. PARTS OF THE VEHICLE'S FRONT END WAS NO LONGER ATTACHED TO THE VEHICLE. THE AIR BAGS DID NOT DEPLOY AND THE BRAKES FAILED TO STOP THE VEHICLE. THE VEHICLE WAS TOWED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT RECEIVED INJURIES TO THE BACK AND ARM, BUT MEDICAL ATTENTION WAS NOT RECEIVED. A POLICE REPORT WAS FILED. THE MANUFACTURER AND DEALER WERE NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 19V645000 (SERVICE BRAKES, HYDRAULIC); HOWEVER, THE SCHEDULED APPOINTMENT DATE FOR THE REPAIR WAS AFTER THE CRASH. THE APPROXIMATE FAILURE MILEAGE WAS 43,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11256296September 18, 2019
POWER TRAIN, SUSPENSION
2015 KIND OF LIKE ASKING LATE 8 SPEED TRANSMISSION PROBLEMS SHUDDERING SHAKING NEED A NEW TRANSMISSION TOOK IT TO THE DEALERSHIP 12 TIMES THEY DID SEVERAL TRANSMISSION FLUSHES DID NOT FIX THE PROBLEM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11256463September 18, 2019
POWER TRAIN, VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2008 CADILLAC ESCALADE. WHEN THE VEHICLE WAS STARTED, THE NAVIGATION, RADIO, AND TIME LIGHTS ILLUMINATED AND FLASHED ON AND OFF. AFTER THE CONTACT RETURNED HOME AND PARKED THE VEHICLE, IT ROLLED BACKWARDS, DRAGGING PART OF THE CONTACT'S CLOTHING AND THE SAFETY SEAT THAT WAS IN HER HAND. THE CONTACT WAS ABLE TO PULL HERSELF AND THE SAFETY SEAT AWAY FROM THE ROLLING VEHICLE BEFORE IT CRASHED INTO A TREE IN FRONT OF THE NEIGHBOR'S HOUSE. THE AIR BAGS DID NOT DEPLOY. THE CONTACT SUSTAINED BRUISES ON HER LEFT LEG AND LEFT ARM. THE CONTACT SCHEDULED AN APPOINTMENT TO SEE THE DOCTOR IN THREE DAYS. THE VEHICLE WAS DAMAGED AND DRIVEN BACK TO THE CONTACT'S HOME. A POLICE REPORT WAS NOT FILED. THE DEALER AND MANUFACTURER WERE NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS WAITING FOR AN EVALUATION OF THE DAMAGES BY THE INSURANCE COMPANY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 119,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11256165September 17, 2019
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 CADILLAC ESCALADE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V381000 (AIR BAGS). THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED CADILLAC OF BEVERLY HILLS (LOCATED AT 8767 WILSHIRE BLVD, BEVERLY HILLS, CA, 90211, 424-477-2451) AND WAS INFORMED THAT THE PARTS FOR THE RECALL REPAIR WERE NOT AVAILABLE. THE MANUFACTURER WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11254789September 11, 2019
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 CADILLAC ESCALADE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V381000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME TO REPAIR THE VEHICLE. CAMP CHEVROLET CADILLAC (101 E MONTGOMERY AVE, SPOKANE, WA 99207, (509) 381-2970) WAS CONTACTED AND CONFIRMED THAT PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11254449September 10, 2019
ELECTRONIC STABILITY CONTROL (ESC), ENGINE
ENGINE HAS ROD KNOCK LIKE NOISE AND GM SAYS ITS CARBON BUILD UP ON THE PISTONS HAVE HEARD THIS NOISE ON SEVERAL CADILLAC ESCALADES WITH THE 6.2LITER ENGINE FROM 2007 -2014 MINE FAISLED AS A RESULT OF THIS NOISE AND AND WAS IGNORED BY GM CORPORATION I AM CONCERNED FOR OTHER WITH THIS SAME CONDITION. THIS NOISE HAPPENED IN THE MORNING EVEN AFTER WARM UP ON NOT AFTER CAR HAS ALREADY REACHED ITS OPERATION OIL PRESSURE. AND WOULD LAST FOR UP TO 5 MINUTES EVERY TIME I STARTED THE VEHICLE AND WAS MORE NOTICEABLE ON COLD MORNINGS THIS WAS A MOTOR WITH 70K MILES ON LT AND WAS A 3 YEAR , 100, 000 MILE WARRANTY MOTOR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11254577September 10, 2019
AIR BAGS
TAKATA RECALL 5 YEARS WAITING FOR REPLACEMENT OF RECALL PARTS. NO DATE SET TO REPLACE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11254056September 9, 2019
AIR BAGS
TL* THE CONTACT OWNS A 2008 CADILLAC ESCALADE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V383000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE VEHICLE WAS TAKEN TO LINDSAY CADILLAC OF ALEXANDRIA (1225 KENWOOD AVE, ALEXANDRIA, VA 22302, (703) 935-4445), BUT THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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