Cadillac Escalade Complaints

1,865 consumer complaints on file.

#11722231March 5, 2026
STEERING
Experienced loss of electric power steering while driving at 60 MPH on interstate. Had 6 passengers in vehicle at the time and could have crashed if another vehicle was in other lane next to us during steering loss. Steering available for inspection. Have taken vehicle to dealer to fix issue. They diagnosed and replaced Negative and Positive wiring harness to battery; however, vehicle steering loss occurred again right after picking up and is back at dealership now. Sent dealer article about other owners of 2015-2017 Cadillac Escalade experiencing same issue to help explain steering issue. Also sent video of steering glitching while driving back to dealership. No warning lamps, messages or other symptoms prior, during, or after failure known.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11721402March 2, 2026
ENGINE
Noticed smoke in rear view mirror while driving at 65 mph. Towed to repair facility. Engine has a piston rod broken and pushed through the block.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11721576March 2, 2026
ELECTRICAL SYSTEM, ENGINE
My 2022 Cadillac Escalade Sports Platinum has shut down several times while I'm driving, and recently it started shifting into neutral on its own. I have three kids, and my whole family was in the car when this happened. Once, it shut down and shifted to neutral as I was crossing a busy street at night. I was really scared that someone might hit us because it was hard to see. I will take the SUV to the dealer for an engine inspection because of a recall. This problem is very frightening and could put lives at risk.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11721178February 28, 2026
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: WARNINGS
Roads were dry. Sunny conditions. Driving approximately 55 mph in fast lane. Vehicle brakes locked up for approximately one second. There was no collision warning and no vehicle in front of us. We pulled over to disengage all collision and emergency brake functions. Driver and passengers were all shocked and had pain from tension in neck and back. Had roads been icy this could have led to a multiple vehicle accident with severe injuries or fatalities.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11720984February 27, 2026
ENGINE, SUSPENSION
Suspension failed at 50,000 miles. At 56,000 miles one of the valve components inside the engine (a lifter) has collapsed. This part controls the opening of the engine valve, and because it is no longer moving, that cylinder cannot build compression and is causing the misfire. This is an internal mechanical failure inside the engine and cannot be caused by body work, fuel quality, or anything external.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11720769February 26, 2026
ENGINE
Loud engine knocking heard after starting vehicle at grocery store, vehicle was driven 25 miles to get to store so was 'warm', check engine lite on dashboard came on during knocking, was able to drive vehicle to dealership for diagnosis (approximately 3.1 miles), dealership diagnosis after engine teardown was roller lifter failure causing damaged camshaft, instead of repairing defective parts in this engine opted for new engine replacement, cost approximately $15,000 for repairs and labor out of pocket, vehicle is 2019 Escalade, less than 110,000 miles on engine, purchased in 2022 with approximately 9000 odometer miles from cadillac dealership, professionally maintained at Cadillac dealership since purchase. GMC has a NHTSA recall (EA25007) for 6.2L V8 engines (which this vehicle particular has), for the years 2021-2024. Model years 2019-2021 with these type of engines has an active investigation (no recall yet) for the same issue of 'loss of motive power due to engine failure'. We were fortunate that the failure occurred in town at low speed driving and not on the freeway with truck traffic at 75 mph, a sudden loss of power due to engine failure would greatly have increased the risk of a crash.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11720471February 25, 2026
ENGINE
The contact owns a 2016 Cadillac Escalade. The contact stated that while driving at 65 MPH, there was an abnormal popping sound coming from the engine. The contact stated that the vehicle sounded like it was going to stall, and the accelerator pedal was depressed to keep the vehicle from stalling. The vehicle was driven to an independent mechanic, where it was diagnosed with lifter failure. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 137,027.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11720374February 25, 2026
ENGINE
On 2/21/26, while driving approximately 60 mph, my car experienced a sudden loss of propulsion. The vehicle unexpectedly shifted into neutral and began decelerating, displaying a prompt instructing me to press the start button. I was able to coast to the shoulder and avoid a collision, but the incident occurred in active highway traffic on a Saturday afternoon and posed a significant safety risk. The vehicle had completed manufacturer recall service related to engine propulsion concerns less than 90 days prior to this event and had PASSED the associated safety checks. Approximately 5,000 miles had been driven since that service without prior warning signs. Given the nature of the failure and its occurrence after recall completion, I am concerned that the recall remedy may not adequately address the safety defect. A loss of propulsion at highway speed could reasonably result in serious injury or death. Cadillac has NOW agreed to replace my engine, but they didn't replace it when they had the chance in November. The recall parameters failed me.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11720292February 24, 2026
UNKNOWN OR OTHER
TRANSMISSION ISSUES. MY VEHICLE LUNGES AND HAS HARD SHIFTS WHEN ACCELERATING FROM LOW SPEED TO HIGH SPEEDS. ALSO LUNGES WHEN SLOWING DOWN OR STOPPING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11720278February 24, 2026
ENGINE
On 2/17/2026 , while driving to work at 55 mph , the engine quit and dash board said to restart engine. Could not restart engine and had Cadillac Escalade towed to Gerry Lane Cadillac in Baton Rouge, Louisiana . Today 2/24/2026 , we received a call from dealership stating that it needs a new engine. (6.2 liter engine ) It may be a month before we get our Escalade back.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11720079February 24, 2026
ENGINE
GM issued a special coverage in bulletin N252508341 for the coolant control valve in my vehicle. This issue happened to my vehicle exactly as the symptoms are stated in the bulletin: check engine light, P1098 code, fan running at high speed with the engine on and off, and reduced acceleration. I took the vehicle to the dealer to be covered, and they say my vehicle is not covered by the bulletin. To be clear, the bulletin covers 2021-2023 Cadillac Escalades with the LM2 3.0L Duramax engine. My vehicle is a 2021 Cadillac Escalade with a LM2 3.0L Duramax engine. Which had all the issues and symptoms listed in the special coverage. Yet, they say it is not covered. This seems incredibly shady. And very wrong. Why in the world would they not be covering my vehicle? It seems unsafe to be driving a vehicle that has reduced acceleration, a fan constantly running at high speed, and a check engine light for malfunctioning parts. Faulty parts from GM which they have already acknowledged are bad.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11719885February 23, 2026
ENGINE
The 6.2 L engine on my 2017 Cadillac Escalade failed at around 97,000 miles. I took it to Heritage Cadillac dealership for a diagnostic check and had it repaired. The engine had a broken engine rod and lifters damage to the engine. I had the engine repaired at the dealership but a few weeks later I heard rattling noise coming from the engine. I took it back and told I would need a another engine due to complete engine failure. Prior to my engine failure around 55,000 miles, I reported to the same dealership service department that I noticed the engine would give me a rough idle occasionally and burn more gas whenever it happened. I was told it was nothing they could do because the check engine light wasn't on.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11719762February 22, 2026
ENGINE
My engine died 3 times so far. The first time it had 20,000 miles, I was driving on the freeway and my vehicle died. The dealer replaced the engine. The second time there was a recall for the engine, it had around 88,000 miles and the engine was replaced for a 2nd time. Note I’m at 94,000 miles and my car died on the freeway again. It has been at the dealer for more than a week and they haven’t even inspected it yet. This is definitely a safety concern, both times that it stopped I was on the freeway, things could have been much worse.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11719336February 20, 2026
SERVICE BRAKES, ENGINE
ON FEBRUARY 16, 2026, AROUND 4:30 P.M. WE WERE DRIVING OUR NEW CADILLAC ESCALADE SPORT V-SERIES WITH ONLY 900 MILES ON THE ODOMETER AT AROUND 50 MILES PER HOUR ON HIGHWAY T IN FRANKLIN COUNTY TO OUR HOME FROM THE DOG GROOMER WITH OUR 2 LARGE BREED NEWFOUNDLAND DOGS WHO WEIGH 130 POUNDS EACH NAMED [XXX] AND SQUIGGY WHO WERE LAYING DOWN IN THE REAR CARGO AREA WITH THE 3RD ROW SEAT FOLDED DOWN WHEN I NOTICED THE VEHICLE WAS SLOWING DOWN EVEN THOUGH I HAD MY RIGHT FOOT ON THE ACCELERATOR AND THAT'S WHEN I NOTICED THAT THE TRANSMISSION HAD UNEXPECTEDLY AND WITHOUT WARNING SHIFTED FROM DRIVE TO NEUTRAL WITHOUT ANY ALERTS OR WARNING MESSAGES. THEN, SUDDENLY AGAIN WITHOUT ANY ALERTS OR WARNING THE BRAKES LOCKED UP ON THE HIGHWAY THROWING US FORWARD INCLUDING [XXX] AND [XXX] INTO THE BACK SIDES OF OUR DRIVER AND PASSENGER SIDE SEATBACKS. IF ANY OTHER MOTORISTS HAD BEEN FOLLOWING US CLOSELY THEY WOULD HAVE RISK COLLIDING WITH THE REAR BUMPER AREAS OF OUR VEHICLE. I IMMEDIATELY SHUT THE VEHICLE OFF CHECKED TO MAKE SURE NO OTHER MOTORISTS WERE APPROACHING US WHILE STOPPED ON THE HIGHWAY AND RESTARTED THE VEHICLE AND DROVE LESS THAN 1 MILE TO OUR HOME. WE UNLOADED [XXX] AND SQUIGGY WHO WERE LUCKILY NOT INJURED AFTER BEING THOWN FORWARD WHEN THE BRAKES UNEXPECTLY LOCKED UP AND CALLED ELCO CADILLAC SERVICE DEPARTMENT AND NOTIFIED THEM OF THE SAFETY CONCERNS WE HAD ABOUT THE ENGINE SHIFTING INTO NEUTRAL AND THE SUDDEN UNEXPECTED HARD BRAKING EVENT WE JUST EXPERIENCED AND THAT WE'D BE DRIVING TO THE DEALERSHIP ABOUT 10 MILES FROM OUR HOME TO DROP OFF THE ESCALADE TO DETRERMINE IF THERE WERE ANY CODES IN THE COMPUTER IDENTIFYING THE ISSUES WE ENCOUNTERED. WHEN WE ARRIVED ABOUT 5:45 THE TRANSMISSION WAS NOT SHIFTING PROPERLY AND THE ENGINE WAS MAKING A RATTLING NOISE. AS WE PULLED UP TO THE AUTOMATIC GARAGE DOOR SERVICE ENTRY THE TRANSMISSION AGAIN SHIFTED INTO NEUTRAL AND THE ENGINE SHUT OFF COMPLETELY AS WE ROLLED INSIDE SERVICE ENTRANCE. NOTED ON LINE 2 OF ELCO ESTIMATE. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11719087February 19, 2026
ENGINE
Rod/Main bearing Debris Causing block damage Engine needs rebuild/ replace
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11719071February 19, 2026
ENGINE, FUEL/PROPULSION SYSTEM
Engine needs to be replaced or rebuilt Also the fuel pump power control nodule failed
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11718962February 18, 2026
ENGINE, FUEL/PROPULSION SYSTEM
Traveling on interstate preparing to exit on ramp. Press start button displayed, car immediately sounded like it geared down hard and then lost power, unable to control well, all I could do to come to a safe stop, while praying that the car behind me didn’t hit me. The car basically locked up while preparing to exit the interstate. So scary, terrifying and dangerous.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11718688February 18, 2026
ENGINE
Engine stopped working. Dealer is replacing engine, starter and battery fuse box.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11718447February 17, 2026
ENGINE AND ENGINE COOLING, ENGINE
The contact owns a 2025 Cadillac Escalade. While driving 55 MPH on the highway, the vehicle experienced sudden and catastrophic engine failure. The contact was able to pull over safely onto the service road. The oil pressure and temperature messages were displayed at the time of the failure. Upon research, the failure was linked to NHTSA Action Number: PE25001 (Engine, Engine and Engine Cooling). The vehicle was towed to an independent mechanic. The vehicle was later towed to the local dealer, where it was diagnosed, and it was determined that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was contacted about a buyback; however, the manufacturer declined to buy back the vehicle. The failure mileage was approximately 12,000. The VIN was not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11717705February 12, 2026
ELECTRICAL SYSTEM, ENGINE, FORWARD COLLISION AVOIDANCE: WARNINGS
On February 12, 2026, while driving my 2026 Cadillac Escalade from Corpus Christi to Portland, Texas, I encountered a severe safety issue. While driving on the bridge, the engine started making a loud knocking noise and then abruptly stopped working, causing the vehicle to turn off in the middle of traffic. I have only had my vehicle for a total of 55 days, and the mileage on my vehicle is 2,455 miles. This incident highlights a critical motor failure that poses a significant safety risk.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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