Cadillac DTS Complaints

527 consumer complaints on file.

#10470567August 14, 2012
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2008 CADILLAC DTS. THE CONTACT STATED THAT IGNITION FAILED AND AS A RESULT, HE WAS UNABLE TO REMOVE THE KEY OUT OF THE IGNITION. THE CONTACT MENTIONED THAT HE LEFT THE KEY IN THE IGNITION OVER NIGHT WHICH CAUSED THE BATTERY TO BE COMPLETELY DRAINED. THE VEHICLE WAS TAKEN TO THE DEALER WHO DIAGNOSE THAT THE SHIFTER SWITCH MECHANISM FRACTURED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE WHO DID NOT OFFER ANY ASSISTANCE AND REFERRED HIM TO NHTSA. THE FAILURE MILEAGE WAS 30,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10467780July 26, 2012
EXTERIOR LIGHTING:HEADLIGHTS, EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2006 CADILLAC DTS. THE CONTACT STATED THAT THE DRIVER'S SIDE HEADLIGHT WOULD FAIL SPORADICALLY. THE DEALER WAS NOTIFIED AND AN APPOINTMENT WAS SCHEDULED FOR REPAIRS. THE MANUFACTURER WAS NOTIFIED BUT OFFERED NO ASSISTANCE TO THE CONTACT. THE VEHICLE WAS REPAIRED. THE FAILURE AND CURRENT MILEAGES WERE 69,700. UPDATED 08/28/12*LJ THE DEALER REPLACED THE BALLAST, WHICH WAS FAULTY. UPDATED 08/29/12
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10465390July 12, 2012
SERVICE BRAKES, HYDRAULIC, STEERING
TL* THE CONTACT OWNS A 2007 CADILLAC DTS. THE CONTACT STATED THAT WHILE DRIVING 50 MPH, THE FRONT END OF THE VEHICLE BEGAN TO SHAKE. THE VEHICLE WAS TAKEN TO THE DEALER. THE DEALER REPLACED THE BRAKES AND THE ROTORS, BUT THE FAILURE CONTINUED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 20,000 AND THE CURRENT MILEAGE WAS 106,000. THE CONSUMER STATED EVER SINCE HE DROVE THE VEHICLE OFF THE LOT, THERE WAS AN OCCASIONAL SHAKING WHEN DRIVING DOWNHILL WHEN HE APPLIED THE BRAKES. IT OCCURRED CONSISTENTLY AT CERTAIN PARTS OF DOWN GRADES, BUT IT DID NOT ALWAYS OCCUR IN ALL DOWN HILL SITUATIONS. THE PROBLEM WENT AWAY FOR A SHORT TIME, WHEN THE DEALER REPLACED THE ROTORS, BUT WHEN IT DID RECUR, IT WAS EVEN WORSE. UPDATED 08/02/12
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10464683July 9, 2012
EXTERIOR LIGHTING, ELECTRICAL SYSTEM
CONTINUED PROBLEM WITH LEFT HEADLIGHT GOING OUT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10462388June 20, 2012
ELECTRICAL SYSTEM:WIRING:FUSES AND CIRCUIT BREAKERS
VEHICLE FAILED TO START AFTER BEING PARKED OVERNIGHT. ENGINE WOULD CRANK BUT NOT FIRE. DEALER FOUND REAR FUSE ASSEMBLY TO BE IN A "MELTED CONDITION"; FUEL PUMP FUSE/RELAY WAS CHARRED. ENTIRE FUSE ASSEMBLY REQUIRED REPLACEMENT. DEALER COULD FIND NO CAUSE FOR PROBLEM. MY MAIN CONCERN IS THIS ASSEMBLY IS LOCATED UNDER THE REAR PASSENGER SEAT NEXT TO THE BATTERIES. THE POWER SURGE THAT CAUSED SUCH HEAT DAMAGE COULD, IN MY OPINION, RESULT IN A FIRE IN THE VEHICLE, OR AT THE VERY LEAST BURN ANYONE SITTING IN THE REAR SEAT COMPARTMENT OF THE VEHICLE. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10462238June 19, 2012
ENGINE
WE HAVE OWNED THIS CADILLAC SINCE FEB 2010 (APPROX 28 MONTHS) AND HAVE HAD THIS VEHICLE BACK TO THE DEALER 16 TIMES. EACH REPAIR REQUIRES A RENTAL VEHICLE, ANYWHERE FROM 2-5 DAYS PER SERVICE VISIT. WE HAVE HAD 7 WHEEL BEARINGS REPLACED AND 12 SENSORS REPLACED. THERE DOESN'T SEEM TO BE A DAY WHEN THE SERVICE ENGINE LIGHT IS NOT ON. THE QUALITY OF THIS $52,000 AUTOMOBILE IS VERY POOR. THE VEHICLE IS BACK AT THE CADILLAC DEALER NOW, WITH COOLANT & ENGINE ISSUES ONCE AGAIN. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10455665April 18, 2012
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2007 CADILLAC DTS. THE CONTACT STATED THAT WHILE DRIVING 15 MPH, THE FRONT PASSENGER SIDE HEADLIGHT STOPPED ILLUMINATING. THE CONTACT STOPPED THE VEHICLE AND SHUT IT OFF. UPON RESTART, THE HEADLIGHT BEGAN ILLUMINATING AS NORMAL. THE FAILURE RECURRED OFTEN. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER FOR DIAGNOSIS. THE DEALER STATED THAT THE ENTIRE HEADLIGHT ASSEMBLY NEEDED TO BE REPLACED. THE VEHICLE HAD NOT BEEN REPAIRED. THE MANUFACTURER WAS NOTIFIED AND THEY STATED THAT THEY WOULD ONLY PAY FOR HALF OF THE REPAIR COSTS. THE FAILURE MILEAGE WAS 27,000 AND THE CURRENT MILEAGE WAS 29,560.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10455287April 15, 2012
EXTERIOR LIGHTING
THE LEFT HEADLIGHT WILL TURN A ROSE COLOR & THEN GO OUT. THE RIGHT IS O.K. I BOUGHT THE CAR USED LAST JULY & POSSIBLY THE RIGHT HAS BEEN REPAIRED ALREADY. THE HIGH COST TO CHANGE A BULB IS BECAUSE OF THE DESIGN OF THE FRONT. THE INNER FENDER & THE FRONT FASICA HAS TO COME OFF TO ACCESS THE BALLAST OR BULB. I THINK G.M. SHOULD PICK UP THE COST FOR HEADLIGHT REPAIRS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10454768April 10, 2012
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2006 CADILLAC DTS. THE CONTACT STATED THAT THE HEADLIGHTS ILLUMINATED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO THE DEALER, WHO DIAGNOSED THAT WATER ENTERED THE HEAD LIGHT CAPSULE THROUGH A FAULTY VENT, CAUSING IT TO CORRODE. THE DEALER STATED THAT THE HEAD LIGHTS NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE, BUT OFFERED NO ASSISTANCE BECAUSE THE VEHICLE WAS NO LONGER UNDER WARRANTY. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS 65,000 AND THE CURRENT MILEAGE WAS 77,000. UPDATED 05/10/12*LJ
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10453860April 2, 2012
UNKNOWN OR OTHER, SUSPENSION, WHEELS
WE HAVE A SEVERE VIBRATION IN OUR 2007 CADILLAC DTS THAT STARTS AT 55MPH AND ALSO REPEATS ITSELF AS WE COME TO A STOP. THINK THIS VIBRATION IS ALWAYS THERE, BUT WE FEEL IT AT THESE TIMES. THIS VIBRATION WAS SO SEVERE THAT ON ONE OCCASION WE WERE COMING DOWN A MOUNTAIN SIDE IN VIRGINIA WHEN IT BECAME SO VIOLENT WE BARELY WERE ABLE TO BRING THE CAR UNDER CONTROL AND BRING IT TO A STOP. THIS IS A SYSTEMIC PROBLEM WITH DTS GENERAL MOTORS ADVISED US THAT THEIR ENGINEERS ARE VERY AWARE OF THIS PROBLEM WITH DTS AND ARE WORKING ON THE PROBLEM, BUT HAVE NOT FIGURED OUT HOW TO REPAIR.. WE HAVE DONE EVERYTHING THEY HAVE ASKED .. REALIGNMENT, NEW PADS, NEW ROTARS, FOUR NEW TIRES ..THEY ARE QUITE FRANK THAT THE PROBLEM EXISTS, HAVE SEVERAL COMPLAINTS, NO ANSWERS, AND THERE WILL BE NO RECALL AS THEIR PLAN IS TO SOLVE THE PROBLEM BY ATTRITION. THEY HAVE STOPPED MAKING THIS MODEL AS A RESULT. HOPE NO ONE HAS A SERIOUS ACCIDENT BEFORE THIS HAPPENS. OUR RIDE AND SAFETY ARE BOTH NOW COMPROMISED ON A DAILY BASIS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10451110March 11, 2012
EXTERIOR LIGHTING, ELECTRICAL SYSTEM
HEADLIGHT FAILURE BEGAN AT APPROXIMATELY 90,000 MILES. INITIALLY, IT STARTED WITH THE INTERIOR INSTRUMENT PANEL LIGHT GROWING DIM AND THEN BRIGHT AT ANY GIVEN TIME. THEN, HEADLIGHTS STARTED DOING THE SAME THING. SOON THEREAFTER, THE RIGHT HEADLIGHT STARTED GOING OUT ON A REGULAR BASIS. IT WOULD INITIALLY FLICKER, THEN GO TOTALLY OUT. AFTER A FEW MONTHS, THE LEFT HEADLIGHT STARTED DOING IT. RECENTLY, ABOUT 18 MONTHS AFTER THE FIRST INCIDENT, THEY BOTH GO OUT AT THE SAME TIME! DURING AN 80 MILE TRIP I MAKE ON A REGULAR BASIS, AT LEAST TWICE A WEEK, MY HEADLIGHTS WILL GO OUT BETWEEN 8 AND 20 TIMES! I CAN GET THEM BACK ON BY JIGGLING THE ON/OFF LIGHT SWITCH. BUT, ONE OR BOTH WILL TURN BACK OFF WITHIN A MATTER OF A FEW MINUTES. I TRY TO DRIVE DURING DAYLIGHT HOURS AS MUCH AS POSSIBLE, BUT THIS TRIP IS USUALLY JUST BEFORE DAWN OR AFTER DUSK. I HAVE CALLED THE DEALER WHERE I PURCHASED THE CAR, AND HAVE BEEN TOLD THEY'VE NOT HEARD OF THIS PROBLEM. I DON'T BELIEVE THAT... ALL THEY HAVE TO DO IS TALK TO OTHER CADILLAC OWNERS, AS I HAVE; OR LOOK ON THE INTERNET. THIS HAS TO BE A WIDESPREAD PROBLEM! IN CHECKING WITH ANOTHER DEALER, THEY TOLD ME IT WAS A BALLAST PROBLEM, AND WOULD BE BETWEEN $1400 AND $1800 TO REPAIR. THIS IS A $7000 CAR. FOR CADILLAC TO EXPECT ME TO PAY 20% PLUS OF THE CAR'S VALUE TO HAVE HEADLIGHTS THAT WORK, IS WAY OUT OF LINE. I PURCHASED THIS CAR NEW AT A COST OF $44,000. I EXPECT TO HAVE HEADLIGHTS THAT WORK!! THIS IS A SAFETY ISSUE AND CADILLAC SHOULD BE RESPONSIBLE FOR PROVIDING A FIX! *TR *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10447358February 10, 2012
EXTERIOR LIGHTING
MY LENS COVERING IS DISCOLORING AND HAS BECOME CLOUDED OVER. THIS WAS BROUGHT TO THE DEALERS ATTENTION UNDER WARRANTY. HE SAID THIS IS NOT COVERED. HOW CAN THIS BE WHEN NOW THE HEADLIGHTS ARE SIGNIFICANTLY LESS EFFECTIVE THROUGH THIS CLOUDY LENS. OTHER CADILLAC OWNERS IN THE DEALER HEAR MY CONVERSATION AND THEY HAD THE SAME PROBLEM. THEY HAD THE LENS REPLACED AT A COST OF OVER $350. A BLIND EYE SEEMS TO BE A TRUE SAFETY ISSUE THAT SHOULD BE A RECALL ITEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10444306January 17, 2012
POWER TRAIN, VEHICLE SPEED CONTROL
I TURNED RIGHT OUT OF MY PLACE OF EMPLOYMENT. I WAS LESS THAN A HALF BLOCK FROM THE LIGHT. I PULLED INTO THE CENTER LANE INTENDING TO TURN LEFT AT THE LIGHT. SUDDENLY MY CAR ACCELERATED RAPIDLY. I SLAMMED ON THE BRAKE SO HARD MY LEG HURT FOR DAYS. THE CAR ACCELERATED MORE AND THE BRAKE DID NOT STOP IT COMPLETELY. I REAR ENDED A LARGE PICKUP. I WENT BACK TO MY OFFICE AND CONTACTED CADILLAC CUSTOMER SERVICE IMMEDIATELY. I REQUESTED THEY CHECK THE "BLACK BOX" COMPUTER MODULE. THEY DID EVENTUALLY DO THAT BUT SAID THEY FOUND NO PROBLEM. NOBODY SEEMS TO BE LISTENING TO WHAT HAPPENED. I OFFERED CADILLAC TO JUST TRADE ME FOR ANY IDENTICAL CAR THEY REFUSED ANY KIND OF HELP. I EVENTUALLY SOLD THE CAR AT A GREAT LOSS. I HAD TO BUY ANOTHER CAR, MY INSURANCE HAS GONE UP DRAMATICALLY AND I AM MORE THAN DISCOURAGED. I WAS TERRIFIED EVERY TIME I DROVE THE CAR I HAD LOVED BEFORE. I CONSTANTLY DROVE WITH ONE HAND ON THE STEERING WHEEL AND THE OTHER HAND ON THE GEAR SHIFT IN CASE IT HAPPENED AGAIN HOPING IT WOULD STOP IT TO SHIFT INTO NEUTRAL. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10442085January 2, 2012
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
TAMPA FL THE HEADLIGHTS WILL FLICKER THEN ONE OF THEM WILL SHUT OFF, TURN THE SWITCH ON AND OFF THE LIGHTS WILL COMEBACK ON AND THEN THE OTHER WILL FLICKER AND GO OFF. THIS WILL HAPPEN WHILE DRIVING .I HAVE REPLACED ONE BULB , IT STOPPED FOR ONE DAY THEN THE PROBLEM IS ONGOING,SAME AS THE OTHER POSTINGS ON THIS SIDE, MAYBE A RECALL SHOULD BE PUT IN PLACE,BEFORE SOMEBODY WILL GET HURT DO TO THIS PROBLEM WITH THE HEADLIGHTS SHUTTING OFF WHILE DRIVING @ NIGHT. THANK YOU. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10441127December 23, 2011
EXTERIOR LIGHTING
RIGHT LIGHT FLICKERS THEN WENT OFF. RESET WENT ON AGAIN FOR A WHILE,THEN SAME PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10433487October 28, 2011
POWER TRAIN:AUTOMATIC TRANSMISSION
TL* THE CONTACT OWNS A 2007 CADILLAC DTS. THE CONTACT STATED THAT WHILE DRIVING 50 MPH HE ATTEMPTED TO ACCELERATE FURTHER, BUT THE VEHICLE WOULD NOT RESPOND TO THE ACCELERATOR PEDAL. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER AND THE CONTACT WAS INFORMED THAT THE VEHICLE WOULD NOT DOWNSHIFT WHEN THE ENGINE RPMS REACHED 1500. THE CONTACT WAS ALSO INFORMED THAT THE VEHICLE WAS ENGINEERED TO OPERATE IN THAT MANNER. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND THE CONTACT WAS AWAITING A RESPONSE. THE FAILURE MILEAGE WAS 15,300. THE CONSUMER STATED HE CAME TO A PASSING LANE ABOUT 1/4 MILE LONG AND PULLED OUT TO PASS. THE SHIFTER LEVER WAS IN "3" ON THE STEEP HILL. HE DEPRESSED THE ACCELERATOR TO ADVANCE INTO 2ND GEAR, BUT THE VEHICLE WOULD NOT DOWN SHIFT OR ACCELERATE. HE PULLED THE SHIFTER LEVER INTO 2ND . BUT THE TRANSMISSION STILL DID NOT DOWN SHIFT OR ACCELERATE. THE VEHICLE WAS TAKEN TO THE DEALER. AFTER AN EXAMINATION, THE CONSUMER WAS INFORMED THE TRANSMISSION WAS DESIGNED TO NOT SHIFT DOWN ABOVE 1500 RPM. IN CONTRAST, THE OWNER'S MANUAL WARNED NOT TO DOWN SHIFT INTO 2ND ABOVE 65 MPH BECAUSE IT MAY DAMAGE THE TRANSMISSION. UPDATED 11/17/11
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10433099October 28, 2011
EXTERIOR LIGHTING, ELECTRICAL SYSTEM
THE RIGHT HEADLIGHT STARTED GOING ON AND OFF FOR NO REASON. IT MIGHT GO OFF WHILE DRIVING OR SITTING STILL. IT MIGHT COME BACK ON IN A FEW MINUTES OR STAY OFF FOR A FULL EVENING. SOMETIMES TURNING LIGHTS FROM AUTOMATIC TO MANUAL WILL MAKE IT WORK, BUT NOT ALWAYS. IT HAS BEEN DOING THIS SINCE JULY 2010, OR FOR ABOUT 33,000 MILES. IT IS DANGEROUS WHEN DRIVING, PLUS I HAVE BEEN PULLED OVER BY POLICE AND SO FAR I HAVE BEEN ABLE TO CONVINCE THEM THE LIGHT HAD JUST GONE OUT THAT EVENING. NOW I HAVE TO LIMIT MY NIGHT DRIVING NEAR HOME, AS I DO NOT WANT THE SAME OFFICER TO STOP ME. I HAVE READ MANY FORUMS PLUS YOUR SITE, AND I SEE MANY, MANY PEOPLE WITH THE SAME PROBLEM. I HAVE CALLED THE CADILLAC CONSUMER COMPLAINT DEPARTMENT AND THEY JUST SAY THEY HAVE NEVER HEARD OF SUCH A PROBLEM. I TOLD THEM TO CHECK THE INTERNET. TODAY, I CALLED THE DEALER THAT I BOUGHT IT FROM, OUT OF STATE, 15 MONTHS AGO. I EXPLAINED IT AND HE SAID HE HAS BEEN SELLING THEM FOR 20 YEARS AND HAS NEVER HEARD OF SUCH A PROBLEM. I TOLD HIM TO CHECK THE INTERNET. I ALSO ASKED HIM TO TRY AND GET ME A NUMBER FOR THE CADILLAC AREA REP, SO I CAN TALK TO HIM. PLEASE HELP BEFORE I GET A TICKET OR WORSE YET HIT WHILE TURNING LEFT AT NIGHT. THANK YOU *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10433097October 28, 2011
ENGINE AND ENGINE COOLING
I WAS DRIVING DOWN A 3 OR 4 LANES, EACH WAY, ROAD IN ORLANDO, FLORIDA AT ABOUT 30 MPH WHEN IT DIED. NO WARNING OR SPUTTER, JUST DIED. IT HAS HAPPENED OFF AN ON SINCE THAT TIME. PROBABLY 10 OR 12 TIMES, AS I AM TURNING INTO MY DRIVEWAY, PULLING UP TO A STOP SIGN, OR SLOWING TO MAKE A LEFT TURN IN TRAFFIC. THIS IS VERY DANGEROUS WHEN TURNING LEFT AND TRAFFIC HEADED TOWARD YOU. THE CAR DIES INSTANTLY. IT HAS ALWAYS RE-STARTED SO FAR. I NOW HAVE 80,000 MILES ON THE CAR, AND I AM AFRAID TO DRIVE ON LONG TRIPS. TRY TO STAY NO FARTHER AWAY THAN ABOUT 100 MILES. I HAVE SEARCHED ALL SORTS OF FORUMS AS WELL AS YOUR SITE AND THERE ARE MANY, MANY OTHERS WITH THIS PROBLEM. IN FACT MY NIECE IN MISSOURI HAS ONE THAT HAS STARTED DOING IT ALSO. I HAVE CALLED CADILLIAC CONSUMER COMPLAINT DEPARTMENT TWICE IN LAST 30 DAYS, AND THEY BLOW ME OFF. THEY SAY WE CAN NOT BELIEVE WHAT WE READ ON THE INTERNET.. WOW, WHY WOULD PEOPLE SIT AROUND WASTING TIME MAKING UP STORIES?? I KNOW MINE AND MY NIECE'S ARE VERY REAL. PLEASE HELP AND THANK YOU *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10427232September 26, 2011
STEERING, SUSPENSION
TL* THE CONTACT OWNS A 2005 CADILLAC DTS. WHILE DRIVING BETWEEN 60-70 MPH, THE VEHICLE BEGAN TO VIBRATE EXCESSIVELY. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHO WAS UNABLE TO PROVIDE A REMEDY REPAIR FOR THE ABNORMAL VIBRATION. THE FRONT PASSENGER SIDE RIM AND ALL FOUR TIRES WERE REPLACED; HOWEVER THE FAILURE PERSISTED. THE MANUFACTURER WAS MADE AWARE OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 29,000. UPDATED 01/04/12*LJ
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10424913September 13, 2011
ELECTRICAL SYSTEM
2008 CADILLAC DTS. CONSUMER WRITES IN REGARDS TO WARNING LIGHTS, GAUGES AND INDICATORS BEING ILLUMINATED WHILE DRIVING *TGW THE CONSUMER ALSO STATED THE ALARM SYSTEM GOES OFF AT NIGHT. THE DEALER WAS UNABLE TO FIND A PROBLEM. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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