Cadillac DTS Complaints

527 consumer complaints on file.

#10762087September 8, 2015
POWER TRAIN
TL* THE CONTACT OWNS A 2007 CADILLAC DTS. THE CONTACT STATED THAT THE VEHICLE HAD A SUDDEN LOSS OF POWER AND A DRASTIC REDUCTION IN SPEED WHILE TRAVELING ON A MAJOR HIGHWAY. THE VEHICLE WAS TOWED TO THE DEALER WHO STATED THAT THE HOSE WAS LOOSELY CONNECTED PERTAINING TO THE TRANSMISSION FAILURE. THE DEALER WAS FURTHER DIAGNOSING THE VEHICLE TO DETERMINE WHAT PARTS NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND PROVIDED NO REMEDY. THE FAILURE MILEAGE WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10759701August 27, 2015
STEERING
TL* THE CONTACT OWNS A 2006 CADILLAC DTS. WHILE DRIVING AT APPROXIMATELY 35 MPH, AN ABNORMALLY LOUD NOISE WAS HEARD FROM THE STEERING WHEEL. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE POWER STEERING INLET HOSE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT INCLUDED IN THE NHTSA CAMPAIGN NUMBER: 06V105000(STEERING). THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 30,684.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10749994August 20, 2015
STRUCTURE:BODY:DOOR
TL* THE CONTACT OWNS A 2009 CADILLAC DTS. WHILE ATTEMPTING TO ENTER THE VEHICLE, THE DRIVER SIDE DOOR HANDLE BECAME INOPERABLE. THE CONTACT ENTERED THROUGH THE BACK DOOR IN ORDER TO OPEN THE DOORS. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE DOOR HANDLE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 42,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10733957July 14, 2015
SERVICE BRAKES, VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2008 CADILLAC DTS. WHILE DRIVING APPROXIMATELY 50 MPH AND ATTEMPTING TO DECELERATE, THE BRAKE PEDAL WAS ENGAGED AND FAILED TO SLOW THE VEHICLE DOWN. THE CONTACT STATED THAT THE PEDAL SANK TO TO THE FLOORBOARD. THE VEHICLE INDEPENDENTLY ACCELERATED FROM 50 MPH TO 70 MPH. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE TECHNICIAN STATED THAT THERE WAS NOTHING WRONG WITH THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 5,000. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10730609June 26, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2006 CADILLAC DTS. WHILE DRIVING 45 MPH, THE ELECTRICAL SYSTEM FAILED AND THE VEHICLE STALLED. THE CONTACT WAS ABLE TO RESTART THE VEHICLE ON THE FIRST ATTEMPT. THE VEHICLE WAS TAKEN TO THE DEALER TO BE DIAGNOSED. THE DEALER WAS UNABLE TO DUPLICATE THE FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 45,400.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10726529June 22, 2015
ELECTRICAL SYSTEM, SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER
AS PART OF STATE INSPECTION, TOLD DEALER THAT FRONT SEATS ARE NOT HEATING. TOLD BY DEALER THAT PROBLEM WAS "CONNECTOR TO CLIMATE CONTROL SEAT MODULE BURNED/SHORTED OUT MODULE" AND TO REPLACE CONNECTOR AND MODULE WOULD COST $1016. ASKED DEALER PERSONNEL IF A SAFETY ISSUE AND THEY SAID IT IS A ROUTINE/RECURRING PROBLEM WITH THESE COMPONENTS MELTING FROM THE HEAT BUT DON'T WORRY IT'S NOT A SAFETY ISSUE (DESPITE REFERENCE TO " BURNED/SHORTED OUT"). INTERNET SEARCH SHOWED SIMILAR PROBLEM WITH SAME COMPONENTS IN OTHER CADILLACS BUT ACCOMPANIED BY/WITH SMOKE AND/OR FIRE-- IF OCCURS WHILE OPERATING VEHICLE AT A HIGH SPEED ON A BUSY STREET OR HIGHWAY, COULD RESULT IN A MAJOR ACCIDENT INVOLVING SERIOUS INJURY OR DEATH. NEEDS TO BE INVESTIGATED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10723998June 15, 2015
ELECTRICAL SYSTEM
2011 CADILLAC DTS. CONSUMER WRITES IN REGARDS TO IGNITION SWITCH REPLACEMENT PARTS NOT AVAILABLE TO COMPLETE RECALL. *SMD THE CONSUMER STATED HE DECIDED NOT TO COMPLY WITH THE RECALL, DUE TO THE FACT CHRYSLER IS NOT PROVIDING A PROPER SAFETY FIX. HOWEVER, HE DID REMOVE THE ADDITIONAL KEYS. *JB UPDATED 07/08/15.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10724799June 11, 2015
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
VEHICLE LOCKS ITSELF. "CHECKED" THREE TIMES PREVIOUSLY, NOTHING FOUND. THEN BACK PASSENGER SIDE LOCK FAULTY & REPLACED. ON 6/2/15 I TOOK MY CAT TO THE VET, REMOVED THE KEYS FROM THE IGNITION, DID NOT LOCK THE DOOR, PLACED THE KEYS ON THE CAT CARRIER, CLOSED THE DRIVER'S DOOR, WALKED AROUND TO PASSENGER SIDE TO GET THE CAT. BEFORE I COULD OPEN PASSENGER DOOR, CAR LOCKED ITSELF. WITNESSES 6-8 PEOPLE, INCLUDING MYSELF, TRYING TO EITHER BREAK A WINDOW OR PICK THE LOCK. CITRUS HTS CA. FIRE DEPT. CALLED. THE BACK DRIVER'S 'SIDE WINDOW WAS BROKEN WITH A TOOL I HAVE NEVER SEEN BEFORE. ALARM DID NOT GO OFF. NEITHER THE DOOR BUTTONS, THE DOOR UNLOCK RELAY SWITCH NOR THE DOOR HANDLES WOULD WORK MANUALLY. AFTER THE GLASS WAS BROKEN OUT AND AFTER THE 3RD TIME TRYING THE KEY, DOOR UNLOCKED/ALARM WENT OFF. FIRE DEPT SAID NOT TO DRIVE THE CAR UNLESS THE WINDOW WAS OPEN, SO IF I GOT LOCKED IN, I COULD AT LEAST GET OUT. CAR WAS TOWED TO DEALERSHIP. RENTED AN ENTERPRISE CAR (WHERE AUTO WAS PURCHASED/10,000 MILES OR SO ON IT). I HAVE OVERLAPPING WARRANTIES & AUTO INSURANCE. DEALERSHIP CANNOT FIND ANY PROBLEM WITH CAR, I HAVE TO PAY FOR THE RENTAL CAR. (BECAUSE OF THIS, ENTERPRISE EXTENDED THE "COURTESY" CORPORATE RATE OF $980.00 PER MONTH. WINDOW GLASS APPEARED DIFFERENT FROM ANY OTHER AUTO GLASS. IT WOULD NOT BREAK. I AM UNDER THE DEDUCTIBLE FOR THE AUTO INSURANCE COMPANY & ENTERPRISE WARRANTY WILL NOT COVER THE RENTAL CAR UNLESS SOMETHING IS FOUND TO BE WRONG WITH SAID CAR. CAT LOCKED IN CAR FOR 45 MIN. O/S TEMP WAS ABOUT 93 DEGREES. CAT HAD TO BE PUT TO SLEEP. I DO NOT WANT TO RETRIEVE/ DRIVE THE CAR FOR FEAR THAT I WILL BE LOCKED IN AND UNABLE TO GET OUT. WHAT IF THIS HAD BEEN A PERSON? AT THIS TIME, THE CAR IS WITH THE DEALERSHIP, WHO SUGGESTED THAT I BUY A NEW CAR. HELP!!!!!!!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10722885June 2, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2006 CADILLAC DTS. WHILE STARTING THE VEHICLE, THE KEYS COULD BE REMOVED OUT OF THE IGNITION SWITCH WHILE IN THE ON POSITION. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V355000 (ELECTRICAL SYSTEM). THE FAILURE MILEAGE WAS 123,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10721045May 22, 2015
STEERING, ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM
I HAVE NOTICED THAT WHEN IT RAINS AND THE STREETS ARE WET MY STEERING WHEEL LOCKS UP
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10706591April 20, 2015
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP, WHEELS:RIM, POWER TRAIN, ENGINE
TL* THE CONTACT OWNS A 2008 CADILLAC DTS. WHILE DRIVING APPROXIMATELY 25 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE RESTARTED; HOWEVER, THE FAILURE RECURRED ON SEVERAL OCCASIONS. THE VEHICLE WAS TAKEN TO THE DEALER BUT THE CAUSE OF THE FAILURE WAS UNABLE TO BE DETERMINED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 24,000. THE CONSUMER WAS ADVISED TO CONTINUE TO DRIVE THE VEHICLE UNTIL THE ENGINE SHUT OFF AND HAVE IT TOWED INTO THE DEALER. THE CONSUMER FELT THIS WAS DANGEROUS AND DECLINED. THE CONSUMER WOULD LIKE TO BE ADVISED OF POSSIBLE OTHER OPTIONS TO RESOLVE THE MALFUNCTION. UPDATED 09/12/2017*JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10706521April 19, 2015
SUSPENSION
I WAS TURNING INTO THE SHOPPING CENTER WHEN MY DRIVERS SIDE SUSPENSION BROKE. I WENT CAREENING THOUGH THE PARKING LOT HITTING A PARKED CAR BEFORE FINALLY STOPPING WHEN I COLLIDED WITH A PILLAR AT THE MALL.I BUMPED MY NOSE ON THE STEERING WHEEL BUT THE AIR BAGS DID NOT IMPLODE BUT MY CAR IS TOTALED. *TR
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10705801April 15, 2015
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
TL* THE CONTACT OWNS A 2008 CADILLAC DTS. THE CONTACT STATED THAT THE ENTIRE INSTRUMENT PANEL ILLUMINATED INTERMITTENTLY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10702929March 31, 2015
VEHICLE SPEED CONTROL, ENGINE
TL* THE CONTACT OWNS A 2006 CADILLAC DTS. THE CONTACT STATED THAT WHILE ATTEMPTING TO DECELERATE, THERE WAS A SUDDEN INCREASE IN ENGINE RPMS AND THE VEHICLE CONTINUED TO ACCELERATE. THE FAILURE WAS EXPERIENCED NUMEROUS TIMES. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 87,000. ...UPDATED 06/09/15 *BF UPDATED 10/3/2017*CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10693843March 12, 2015
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2006 CADILLAC DTS. WHILE DRIVING VARIOUS SPEEDS WITH THE AUTOMATIC HEADLIGHTS ACTIVATED, THE DRIVER SIDE LOW BEAM HEADLIGHTS UNEXPECTEDLY FAILED TO ILLUMINATE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS 20,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10693250March 10, 2015
TIRES, TIRES:SIDEWALL
TL*THE CONTACT OWNS A 2004 CADILLAC DTS EQUIPPED WITH MICHELIN RADIAL X TIRES, AND TIRE SIZE 235/55/R17. THE CONTACT STATED THAT ALL THE TIRES WERE CRACKED SEVERELY WHICH CAUSED THE AIR TO LEAK OUT. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC. THE TECHNICIAN DIAGNOSED THE TIRES NEEDED TO BE REPLACED. THE TIRES WERE NOT REPLACED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE FAILURE MILEAGE WAS 95,424 AND THE TIRE MILEAGE WAS UNKNOWN. NEITHER THE VIN NOR THE DOT NUMBER WAS AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10692598March 6, 2015
ELECTRICAL SYSTEM, SEATS
HEATED/COOL SEATS STOP WORKING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10691410March 2, 2015
ENGINE, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2006 CADILLAC DTS. WHILE DRIVING AT APPROXIMATELY 50 MPH, THE ENGINE STALLED AND THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE VEHICLE RESTARTED, BUT THE FAILURE RECURRED TWO TIMES. THE VEHICLE WAS TAKEN TO A DEALER, WHERE IT WAS DIAGNOSED THAT THE CATALYTIC CONVERTER AND THE UPSTREAM OXYGEN SENSORS NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 117,700.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10681946February 7, 2015
AIR BAGS
I WAS DRIVING SW ON DESIGN AND DID NOT SEE A STOP SIGN AT THE INTERSECTION OF DRAGON, IN DALLAS, TEXAS. AS A RESULT, MY 2011 CADILLAC DTS COLLIDED INTO (T-BONED) A 1995 OR 1996 NISSAN MAXIMA. I WAS TRAVELING 25-30 MILES PER HOUR AT IMPACT AND NEVER SAW THE COLLISION COMING. PRIOR TO THE ACCIDENT, MY VEHICLE HAD NOT BEEN IN ANY COLLISIONS. THE COLLISION CAUSED SIGNIFICANT DAMAGE TO BOTH VEHICLES THE FRONT OF MY VEHICLE AND THE DRIVER'S SIDE OF THE NISSAN). BOTH AIRBAGS DEPLOYED IN THE NISSAN, BUT MY DTS AIRBAGS DID NOT DEPLOY. BOTH DALLAS POLICE OFFICERS RESPONDING TO THE SCENE, INDICATED THEY "COULD NOT BELIEVE THE AIRBAGS DID NOT GO OFF." NEITHER CAN I AND I BELIEVE THE NHTSA SHOULD INVESTIGATE WHY THIS OCCURRED. MY VEHICLE IS PRESENTLY AT SEWELL COLLISION CENTER, 6303 CEDAR SPRINGS ROAD, DALLAS, TX (214) 956-3600 [XXX]. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) *JS
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#10681703February 6, 2015
ELECTRICAL SYSTEM
HEADLIGHTS WILL GO OUT RANDOMLY ON EITHER SIDE. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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