Buick Regal Complaints

3,261 consumer complaints on file.

#10378624January 25, 2011
ELECTRICAL SYSTEM:STARTER ASSEMBLY
WE HAVE EXPERIENCED STARTER MISHAPS OFF AND ON SINCE WE BOUGHT THIS VEHICLE EG: WHEN WE TURNED THE ENGINE OFF, IT WOULD CONTINUE TO RUN UNTIL KEY WAS REMOVED. ON 01/17/11, MY BUICK REGAL 2011 ENGINE WARNING LIGHT WAS ON. I TOOK IT TO DEALER SERVICE WHERE I BOUGHT IT (LAKE GMC/BUICK OF LAKE ELSINORE CA, TO INVESTIGATE. THEIR FINDINGS: GAS CAP CAUSED ENGINE LIGHT WARNING. THE CAP WAS REPLACED PER THE SERVICE ADVISER (SANDY). ON 01/20/11, MY WIFE LEFT WORK IN ONTARIO CA AROUND 5PM AND DROVE ONTO THE FRWY I-15 S TOWARDS LAKE ELSINORE. SUDDENLY WHILE DRIVING, THE ENGINE SHUT DOWN. MY WIFE COASTED TO THE SIDE. SHE CALLED ON STAR AND THEY SENT FOR A TOW TRUCK. THE CAR WAS TOWED TO CHRISTOPHER CHRYSLER IN ONTARIO CA. ON 01/ 21/11,FRIDAY PM. CHRISTOPHER SERVICE ADVISER [XXX)]CALLED ME ON MON 01/24/11 TO SAY THAT THEY FOUND A FAULTY STARTER SWITCH BUT HE WANTED TO CHECK OUT ANOTHER POTENTIAL PROBLEM EG: AN AFTER MARKET DEVICE (LOW-JACK) WAS ATTACHED TO THE STARTER AND HE THOUGHT THAT IT MAY ALSO BE CAUSING PROBLEMS. HE SAID THAT HE HAD TO RUN MORE CHECKS AND VERIFY FINDINGS WITH UPPER MGT. HE SAID HE WOULD KEEP THE VEHICLE ANOTHER DAY. ON 01/25/11, AT 8:30 AM, [XXX] CALLED ME AND SAID THAT THE PROBLEM (STARTER SWITCH) WAS FIXED AND CAR IS READY TO PICK UP. I ASKED [XXX] IS THAT THE ONLY PROBLEM? HE SAID YES, AND THAT THEY RECONNECTED THE LOAD-JACK AND FEEL IT WASN'T PART OF THE PROBLEM AFTER DRIVING WITH IT ATTACHED. I ASKED IF HE WAS SURE THAT WE WON'T HAVE ANY MORE PROBLEMS AND HE SAID WE SHOULDN'T HAVE ANY PROBLEMS. I TOLD [XXX] THAT MY WIFE IS VERY ANXIOUS AND AFRAID THAT SHE WILL BREAK DOWN ON THE FRWY AGAIN. [XXX] DIDN'T COMMENT ANYMORE. I TOLD HIM THAT MY WIFE WILL PICK UP THE CAR AFTER 5PM THIS DAY. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10376960January 17, 2011
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM
I HAVE A 2001 BUICK REGAL THAT HAS A 3.8 LITRE SUPERCHARGED ENGINE. THIS VEHICLE WAS RECALLED FOR STARTING ON FIRE FROM OIL DRIPPING ONTO THE EXHAUST. I HAD THE RECALL DONE OVER A YEAR AGO. I DROVE THE CAR EVERY DAY. RECENTLY I LEFT THE CAR PARKED FOR TWO DAYS. WHEN I STARTED DRIVING THE CAR TOWARD WORK I NOTICED THAT IT WAS SHUTTERING SLIGHTLY AND AFTER ABOUT FOUR MILES I TURNED AROUND TO HEAD BACK HOME. ON THE WAY BACK I NOTICED A BURNING SMELL AND SMOKE STARTED COMING OUT FROM THE FLOOR NEAR THE SHIFTER. I QUICKLY PULLED INTO A PARKING LOT AND GOT OUT. THE CAR BURST INTO FLAMES AND WAS COMPLETELY DESTROYED. I WAS NOT HURT BUT THE CAR WAS A TOTAL LOSS. I CALLED BUICK TO TELL THEM WHAT HAPPENED. I GOT THEIR CLAIM DEPARTMENT. I TOLD THEM WHAT HAPPENED. THEY ASKED ME IF I WANTED TO FILE A CLAIM. I TOLD THEM I WAS CONCERNED THAT I HAD THE RECALL DONE AND THE CAR BURST INTO FLAMES ANYWAY AND THAT I WANTED SOMEONE TO LOOK AT IT TO DETERMINE IF THE RECALL WAS DONE CORRECTLY OR POSSIBLY THE RECALL DOESN'T WORK. THEY TOLD ME SOMEONE WOULD CALL ME WITHIN 10 DAYS. NO ONE CALLED AND I GOT A LETTER IN THE MAIL SAYING THEY WERE NOT LIABLE AFTER TWO YEARS AFTER THE PURCHASE OF THE CAR. MY CONCERN IS THAT THE RECALL DOES NOT WORK, THAT NO ONE EVER CAME TO LOOK AT THE CAR AND THE DISMISSED ME WITHOUT TAKING ME SERIOUSLY AT ALL. THE CAR WAS IN PERFECT DRIVING SHAPE AND HAD NO PREVIOUS PROBLEMS. I TOLD BUICK THAT I WAS CONCERNED THAT IF THE RECALL DOESN'T WORK PEOPLE COULD BE KILLED (I WAS LESS THAN 100 FEET FROM THE CAR WHEN IT BURST INTO FLAMES). THE ENTIRE CAR WAS BURNT DOWN TO BARE METAL EXCEPT THE ENGINE WHICH LOOKED NEW. THE OWNER OF THE TOW YARD SAID HE HAD NEVER SEEN A CAR BURN THAT WAY UNLESS THE OWNER TRIED TO BURN IT OR THE EXHAUST SET THE BOTTOM OF THE CAR ON FIRE. BUICK EXCEPTS NO RESPONSIBILITY FOR THIS AND THEY DID NOT CARE ENOUGH TO LOOK AT THE CAR THE ENSURE THE RECALL WORKED OR THAT OTHER PEOPLE DO NOT GET HURT IF IT FAILS. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10376344January 12, 2011
ENGINE AND ENGINE COOLING
TL*THE CONTACT OWNS A 2000 BUICK REGAL. WHILE THE CONTACT WAS DRIVING APPROXIMATELY 55 MPH, THE ENGINE SUDDENLY STALLED WITH THE LOSS OF POWER STEERING. THERE WAS NO PRIOR WARNING. THE ENGINE RESTARTED AND THE POWER STEERING BEGAN TO FUNCTION NORMALLY. THE FAILURES CONTINUOUSLY OCCURRED. THE CATALYTIC CONVERTER WAS REPLACED TWICE BY THE DEALER. ALSO, THE FUEL PUMP HAD BEEN REPLACED BY AN INDEPENDENT MECHANIC. THE FAILURES PERSISTED AFTER THE REPAIRS WERE PERFORMED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED FOR THE RECENT FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 40,000. THE VIN WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10375171January 7, 2011
ENGINE AND ENGINE COOLING
I OWN A 1998 BUICK REGAL. WHILE DRIVING I APPROACHED A STOP LIGHT AND APPLIED MY BRAKES. I SMELLED A BURNING OIL SMELL AND STARTED TO SEE A BLACK SMOKE UNDER THE HOOD. MY CAR WAS DAMAGED PAST THE POINT OF REPAIR. I BROUGHT MY CAR IN TO BE REPAIRED PRIOR TO THE INCIDENT ONLY TO BE TOLD THE PARTS TO FIX THE RECALL PROBLEM WILL HAVE TO BE ORDERED. I WAS NEVER NOTIFIED THAT THE PARTS WERE AVAILABLE. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10374768January 5, 2011
LATCHES/LOCKS/LINKAGES
ON NEW 2011 BUICK REGAL CXL SD - WITHIN 2 DAYS OF PURCHASE (70 MILES) - WHILE PARKED, ENGINE ON OR OFF, FRONT PASSENGER DOOR COULD NOT BE OPENED FROM THE INSIDE. COULD ONLY BE OPENED FROM THE OUTSIDE. DOOR HANDLE LATCH WAS NOT PROPERLY CLOSING. THE OTHER 2 PASSENGER DOORS WERE BEGINNING TO SHOW THE SAME SYMPTOMS. DEALER ORDERED 3 NEW HANDLE SETS TO BE INSTALLED O/A JAN 8,2011. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10368699December 2, 2010
ENGINE AND ENGINE COOLING
TL* THE CONTACT OWNS A 2002 BUICK REGAL. THE CONTACT STATED THAT THE VEHICLE WAS BEING SERVICED AT A LOCAL REPAIR FACILITY FOR A ROUTINE OIL CHANGE WHEN HE WAS NOTIFIED THAT THE GASKET WOULD NEED REPLACING. THE TECHNICIAN ADVISED THE CONTACT THAT OIL WAS ENTERING THE RADIATOR AND THE RADIATOR WOULD ALSO NEED FLUSHING TO PREVENT FURTHER PROBLEMS. THE CONTACT HAD NOT EXPERIENCED ANY FAILURES WITH THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 80,842.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10365002November 8, 2010
ENGINE AND ENGINE COOLING:ENGINE
THIS 1999 BUICK REGAL SERIAL NUMBER [XXX] WAS PARKED IN FRONT OF THE GARAGE AND NO ONE WAS IN IT. THE CAR CAUGHT FIRE IN THE ENGINE. THE CAR ENGINE BECAME ENGULFED IN FLAMES AND SET THE TWO CARS THAT WERE ON EITHER SIDE OF THE CAR ON FIRE, AS WELL AS THE GARAGE. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10364130November 5, 2010
VEHICLE SPEED CONTROL
TL*THE CONTACT OWNS A 2002 BUICK REGAL. THE CONTACT STATED THAT THE CRUISE CONTROL WAS SET TO 70 MPH AND WHEN THE CONTACT DEPRESSED TO THE BRAKE PEDAL TO CANCEL IT, THE SPEED SUDDENLY INCREASED TO 90 MPH. THE CONTACT WAS ABLE TO CONTINUE DRIVING AND SO THE CONTACT TURNED THE VEHICLE OFF FOR A FEW MINUTES. AFTER RESTARTING, THE RPMS CONTINUED TO INDICATE A HIGH READING. THE CONTACT HAD A FAMILY MEMBER DISCONNECT THE CRUISE CONTROL SWITCH. ALSO, THE VEHICLE HAD TO BE TAKEN TO A LOCAL REPAIR SHOP TO HAVE THE BRAKES REPAIRED AS THEY WERE WORN. THE FAILURE MILEAGE WAS APPROXIMATELY 107,000 AND THE CURRENT MILEAGE WAS 109,703.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10360490October 14, 2010
EXTERIOR LIGHTING, ELECTRICAL SYSTEM
TURNING ON THE NIGHT LIGHTS IS NOT TURNING ON THE LIGHTS ON THE DASHBOARD AND THE BACK OF THE CAR. THE BRAKE LIGHTS, EMERGENCY AND THE SIGNALS ARE WORKING FINE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10356606September 20, 2010
SERVICE BRAKES, HYDRAULIC
STEPPED ON BRAKES, PEDAL WENT BTO THE FLOOR. STOPPED CAR USING EMERGENCY BRAKE. BRAKE LINE INSIDE REAR CROSSMEMBER RUSTED THROUGH (LINE WELL PROTECTED, NOT EXPOSED TO ROAD DEBRIS ETC) LOCAL REPAIR SHOP STATED HE HAS HAD OTHER BUICKS WITH SAME FAILURE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10354294September 7, 2010
UNKNOWN OR OTHER
2002 BUICK REGAL. CONSUMER STATES HE HAS RECEIVED A RECALL NOTICE ON THIS VEHICLE AND IT HAS BEEN TOTALED *TGW
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10353916September 5, 2010
ENGINE AND ENGINE COOLING:COOLING SYSTEM
THE ANTIFREEZE INTAKE GASKET IS LEAKING...IS THERE SOMETHING WRONG WITH THE ANTIFREEZE DEX- COOL THAT I'M USING... I DID SOME ONLINE RESEARCH AND A LOT OF BUICK OWNERS HAS TO REPLACE THE INTAKE GASKET MULTIPLE TIMES AND IT WAS RECOMMENDED TO USE GREEN ANTIFREEZE INSTEAD OF DEX-COOL AND THERE WAS NO PROBLEMS SINCE..SHOULD I CONSIDER USING THE OTHER ANTIFREEZE BECAUSE I CAN'T AFFORD TO PAY 800.00 EVERY TIME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10352801August 30, 2010
ELECTRICAL SYSTEM
TL*THE CONTACT OWNS A 1998 BUICK REGAL LS. WHILE DRIVING 30 MPH APPROACHING A LEFT TURN SHE ENGAGED THE LEFT TURN SIGNAL AND THE VEHICLE STALLED. SHE STATED THAT SHE WAITED 10 SECONDS AND THE VEHICLE BEGAN TO FUNCTION NORMALLY. THE CONTACT STATED THAT THE FAILURE ONLY OCCURRED WHEN SHE SLOWED DOWN TO MAKE A TURN. THE VEHICLE WAS TAKEN TO A LOCAL MECHANIC WHO REPLACED THE TURN SIGNAL ASSEMBLY. AFTER THE TURN SIGNAL ASSEMBLY WAS REPLACED THE FAILURE RECURRED IMMEDIATELY. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS PURCHASED USED FOUR MONTHS AGO. THE FAILURE MILEAGE WAS 160,000 AND THE CURRENT MILEAGE WAS 161,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10352628August 29, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION, ENGINE AND ENGINE COOLING:COOLING SYSTEM
TRANSMISSION FAILURE,RADIATOR FAILURE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10350219August 18, 2010
ENGINE AND ENGINE COOLING
I HAD SAME PROBLEM WITH CAR STALLING AND WAITING 15 MINUTES OR SO AND IT WOULD START, WE CHANGED THE CRANK POSITION SENSOR AND NO PROBLEMS AS OF YET. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10349900August 16, 2010
INTERIOR LIGHTING, ELECTRICAL SYSTEM
WHILE DRIVING AT NIGHT TIME, DASH PANEL LIGHTS GO OUT COMPLETELY OR ARE FAINT. THIS IS VERY DANGEROUS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10348708August 11, 2010
STRUCTURE:FRAME AND MEMBERS
TL*THE CONTACT OWNS A 2001 BUICK REGAL. THE CONTACT NOTICED THAT THERE WAS POWER STEERING FLUID LEAKING ALL OVER HIS DRIVEWAY. THE VEHICLE WAS TOWED TO THE DEALER, WHERE THEY STATED THAT THERE WAS RUST CORROSION UNDERNEATH THE VEHICLE. THE CORROSION WAS CAUSING THE LEAK AND THEY STATED THAT THEY WILL HAVE TO REPLACE ALL OF THE PARTS THAT WERE CORRODED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 19000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10345871July 28, 2010
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
THE FRONT DRIVER SIDE AND PASSENGER DOORS BOTH HAVE ELECTRICAL WINDOWS, BOTH WINDOW MOTORS HAVE GONE OUT, THEY WERE STUCK DOWN. IN JUNE 2010 THE BACK PASSENGER WINDOW MOTOR HAS DONE THE SAME, IT IS STUCK ROLLED DOWN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10345966July 28, 2010
ELECTRICAL SYSTEM
MY 2000 BUICK REGAL 3.2L V6 LS STALLS WHILE I AM DRIVING. THE ENGINE SHUTS OFF WHILE ALL THE OTHER ELECTRIC SERVICES (LIGHTS,RADIO AND AIR CONDITIONING,ETC.) CONTINUE TO OPERATE. I WAS NOT EVEN AWARE OF THE SITUATION UNTIL I TRIED TO ACCELERATE. THIS HAS HAPPENED FIVE TIMES OVER THE LAST MONTH. THE CAR WILL RESTART AFTER ABOUT 15 MINUTES(WHICH LEADS ME TO THE CONCLUSION OF A COMPUTER MALFUNCTION ALTHOUGH NO ERROR CODE OCCURS). I HAVE FOUND THIS HAS OCCURRED TO OTHERS ON THE SAME VEHICLE BY SEARCHING THE INTERNET (WWW.CARCOMPLAINTS.COM). THE DEALERSHIP SHOWS NO ERROR CODES IN THE COMPUTER ANALYSIS, BUT THE VEHICLE IS TRULY UNDEPENDABLE AND A SAFETY ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10345729July 27, 2010
STRUCTURE
TL* THE CONTACT OWNS A 2011 BUICK REGAL. THE CONTACT STATED THAT THE INSTRUMENT PANEL LIGHTS WOULD REFLECT OFF OF THE WINDSHIELD, OBSCURING THE CONTACTS VISIBILITY DURING NIGHT DRIVING. THE MANUFACTURER ADVISED THAT THEY WOULD INVESTIGATE FURTHER INTO THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGES WERE APPROXIMATELY 900. UPDATED 10/10/2010. *LJ UPDATED 10/05/10
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Buick Regal