Buick Lucerne Complaints

943 consumer complaints on file.

#10186936April 3, 2007
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
TL* - THE CONTACT OWNS A 2007 BUICK LUCERNE. THERE IS NO BACK LIGHTING FOR THE DASHBOARD DURING THE DAY, AND ONE CANNOT SEE THE SPEEDOMETER NOR THE GAS GAUGE. THIS HAPPENS WHENEVER THERE IS A SUNNY AND VERY NICE DAY, TOO MANY TIMES TO COUNT. THE FAILURE MILEAGE WAS 70, AND THE CURRENT MILEAGE WAS 1400.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10186875March 28, 2007
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
BUICK LUCERNE CUSTOMER STATES THAT THE DASH IS TO DIFFICULT TO READ IN THE DAYLIGHT**CC THE CONSUMER STATED THE INSTRUMENT PANEL IS RECESSED DEEPLY. THE PANEL SHOWING THE MILES PER HOUR IS DARK COLRORED, WITH A DARK BACKGROUND, AND A DARK RED NEEDLE, WHICH IS THE SAME ON THE ENGINE TEMPERATURE AND FUEL LEVEL INDICATORS. *JB UPDATED *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10186257March 27, 2007
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
TL*- THE CONTACT STATED THAT THE 2006 BUICK LUCERNE WOULD NOT ACCELERATE AFTER COMING TO A STOP AND TRYING TO GO FORWARD. THE VEHICLE DIDN'T STALL, BUT WHEN PUTTING THE FOOT ON THE ACCELERATOR THE VEHICLE WOULD NOT MOVE. THIS HAPPENED INTERMITTENTLY. THE CONTACT TOOK THE VEHICLE TO THE DEALERSHIP, AND THEY FOUND NOTHING WRONG WITH THE VEHICLE. THEY INFORMED THE CONTACT THAT THE CHECK ENGINE LIGHT DIDN'T COME ON ,AND THEY COULD NOT DUPLICATE THE PROBLEM. THE CONTACT STATED THAT HIS VEHICLE ONLY HAD A CURRENT ODOMETER READING OF 9,500 MILES, AND FELT THAT THIS WAS A SAFETY ISSUE. DURING HIS SECOND TRIP TO THE DEALERSHIP THEY INSTALLED A VEHICLE EVENT DATA RECORDER, AND HE HAS BROUGHT THE VEHICLE TO DEALER ON FOUR OTHER OCCASIONS, AND HAS CAUGHT FOUR SNAP SHOTS WITH THE DATA RECORDING SYSTEM. THE DEALER INSTALLED A NEW POWER TRAIN CONTROL MODULE, AND THE VEHICLE RAN WELL FOR A MONTH, BUT THE SAME PROBLEMS RECURRED, THE VEHICLE'S ACCELERATED AGAIN. THE FAILURE MILEAGE WAS 1,000 AND THE CURRENT MILEAGE WAS 9,500.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10185997March 23, 2007
STRUCTURE:BODY:ROOF AND PILLARS
TL*THE CONTACT OWNS A 2006 BUICK LUCERNE. THE CONTACT STRUCK A DEER AND THE ROOF WAS PARTIALLY REMOVED FROM THE VEHICLE. PER THE STATE FARM INSURANCE AND THE CENTER LINE CAR STAR COLLISION CENTER THE FAILURE WAS CAUSED BECAUSE THE WELLS DID NOT HOLD, AND THE BONDING ADHESIVE DID NOT BOND PROPERLY. THE CONTACT FILED A COMPLAINT WITH BUICK. THE CURRENT AND FAILURE MILEAGE WERE 5,500.*AK THE CONSUMER PROVIDED A MULTITUDE OF PICTURES AND ALSO LETTERS TO THE INSURANCE COMPANY AND THE MANUFACTURER PERTAINING TO THE INCIDENT. UPDATED 08/13/07 *TR
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10185675March 20, 2007
VISIBILITY:REARVIEW MIRRORS/DEVICES:EXTERIOR
TL*-THE CONTACT STATED THAT HIS 2006 BUICK LUCERNE DRIVER SIDE EXTERIOR MIRROR DOESN'T ADJUST OUTWARD OR HIGH ENOUGH FOR THE CONTACT TO SEE THE BLIND SPOTS. THE CONTACT STATED THAT THE DRIVER'S SIDE MIRROR SHOULD BE ABLE TO SEE THREE LANES OVER, AND HIS MIRRORS ON THIS VEHICLE DIDN'T DO THAT. THE CONTACT TOOK THE VEHICLE TO THE DEALERSHIP, AND THEY INFORMED HIM THAT THEY WERE AWARE OF THE PROBLEM OF OTHER COMPLAINTS, BUT THEY COULDN'T DO ANYTHING ABOUT THE WAY THE VEHICLE WAS DESIGNED. THE CONTACT STATED CALLED THE MANUFACTURER, AND WAS GIVEN CASE# 71-495201943. THE FAILURE MILEAGE WAS 3,000 AND, THE CURRENT MILEAGE WAS 6,200. *AK UPDATE 4/9 *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10184557March 8, 2007
VISIBILITY:WINDSHIELD WIPER/WASHER
WHEN I WASH MY WINDSHIELD, THE DRIVERS SIDE DOES NOT DISPENSE FLUID PROPERLY. THE FLUID POOLS ON THE LOWER LEFT SIDE OF THE WINDSHIELD RATHER THAN IN FRONT OF THE DRIVER. THIS REQUIRES OPERATION MUCH LONGER THAN NORMAL. IN AN ICE STORM ON FEBRUARY 14TH I HAD TO REFILL THE SYSTEM EVERY 25 MILES. THE DEALER HAS REPLACED THE LEFT WIPER ASSEMBLY. THE SAME CONDITION EXISTS WITH THE NEW ASSEMBLY. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10184428March 7, 2007
POWER TRAIN:AUTOMATIC TRANSMISSION:TORQUE CONVERTER
TL* THE CONTACT OWNS A 2006 BUICK LUCERNE. WHILE DRIVING THE VEHICLE IT PULLED TO THE RIGHT CONTINOUSLY. THE DEALER REPAIRED THE VEHICLE ON 2/15/07 AND THE FAILURE RECURRED. THE CONTACT BELIEVED THE FAILURE WAS THE TORQUE CONVERTER. THE FAILURE MILEAGE WAS 200. THE CURRENT MILEAGE WAS 7,500. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10185816March 6, 2007
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
2007 BUICK LUCERNE CXL CUSTOMER HAS CONCERNS WITH SAFETY FACTORS**NAR**CC THE INSTRUMENT PANEL IS DEEPLY RECESSED. THE PANEL SHOWING THE MILES PER HOUR IS DARK COLORED WITH A DARK BACKGROUND, AND A DARK RED NEEDLE, WHICH IS THE SAME FOR THE ENGINE TEMPERATURE AND FUEL LEVEL INDICATORS. DURING THE DAY LIGHT HOURS, THE LIGHT SHINING ON THE MILES PER HOUR DOES NOT SHINE ON THESE AREAS AND IT IS VERY DIFFICULT TO READ. THE CONSUMER WAS TOLD THERE WAS NO WAY TO MAKE THE PANEL LIGHTS STAY ON ALL THE TIME . *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10183933March 1, 2007
STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS, STRUCTURE:BODY:TRUNK LID
TL*- THE CONTACT HEARD A RATTLING NOISE COMING FROM THE TRUNK OF THE 2006 BUICK LUCERNE. THE CONTACT DEPRESSED THE TRUNK RELEASE BUTTON INSIDE THE VEHICLE TO OPEN THE TRUNK. THE CONTACT REACHED INTO THE TRUNK TO SEE WHAT WAS CAUSING THE RATTLING NOISE. ONCE INSIDE THE TRUNK, THE TWO TORSION BARS THAT HELD THE TRUNK LID OPEN FELL INSIDE THE TRUNK, CAUSING THE TRUNK LID TO FALL ONTO THE CONTACT'S BACK. THE TRUNK LID HAD TO BE OPENED BY OTHERS SO THAT HE COULD BE RELEASED FROM THE TRUNK. THE VEHICLE WAS TAKEN A DEALERSHIP, WHERE THEY REPLACED THE TORSION BARS, AND INFORMED THE CONTACT THAT THE TORSION BARS WERE DEFECTIVE. THE CONTACT STATED THERE HAVE BEEN NO OTHER INCIDENTS SINCE THE TORSION BARS HAVE BEEN REPLACED. THE VEHICLE CURRENTLY HAD 14000 MILES. *AK UPDATED 03/30/07. *JB
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10183605February 27, 2007
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
DURING DAYLIGHT DRIVING, INSTRUMENT PANEL CAN NOT BE SEEN DUE TO SHADOWS AND NO LIGHTING. THIS INCLUDES THE SPEEDOMETER, SO THAT CAR SPEED IS QUESTIONABLE. DEALER AND GM TECHNICAL CENTER HAVE BEEN UNABLE TO CORRECT PROBLEM. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10183374February 23, 2007
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP, VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
TL*- THE CONTACT STATED THAT THE 2006 BUICK LUCERNE WOULD NOT MOVE FORWARD AFTER THE VEHICLE CAME TO A COMPLETE STOP. THE CONTACT WAITED APPROXIMATELY 25 SECONDS BEFORE HE WAS ABLE TO PROCEED. HE HAD TO PUSH THE ACCELERATOR A COUPLE OF TIMES BEFORE THE VEHICLE ACCELERATED. ALSO, THE VEHICLE WOULD ACCELERATE BY ITSELF WITHOUT WARNING. THE CONTACT STATED THERE WAS NO PARTICULAR TIME OF THE DAY, AND THE ROAD CONDITIONS HAVE BEEN CLEAR DURING EVERY OCCURRENCE. THE CONTACT SPOKE WITH DEALERSHIP, AND THEY INSTALLED A DATA PROCESSOR, THE CONTACT WAS ADVISED TO PUSH DATA PROCESSOR BUTTON WHEN PROBLEMS OCCURRED. THE VEHICLE HAS NOW STARTED TO GIVE FALSE WARNINGS. THE VEHICLE TRACTION CONTROL INDICATOR ILLUMINATED WHEN THE VEHICLE WAS NOT MOVING. ALSO, RECEIVED A SERVICE BRAKE ASSISTANCE WARNING WHEN THE VEHICLE WAS NOT MOVING. THE VEHICLE CURRENTLY HAD 12000 MILES. THE FAILURE MILEAGE WAS 7500.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10182429February 13, 2007
VEHICLE SPEED CONTROL:CRUISE CONTROL, STEERING:HYDRAULIC POWER ASSIST SYSTEM
TL* - THE CONTACT CALLED REGARDINGTHE 2006 BUICK LUCERNE. THE CONTACT STATED THAT THE VEHICLE SHIFTED TO THE RIGHT. BEFORE HE PURCHASED THE VEHICLE, HE TOOK THE VEHICLE FOR A TEST DRIVE AND NOTICED THE VEHICLE PULLED TO THE RIGHT. THE DEALER ADVISED HIM THAT THEY WOULD ALIGN THE VEHICLE BEFORE HE TOOK DELIVERY. WHEN HE PICKED UP THE VEHICLE HE NOTICED THE VEHICLE STILL PULLING TO THE RIGHT. THE FAILURE MILEAGE WAS 30 MPH. WHEN THE CRUISE CONTROL WAS ON THE VEHICLE IT PULLED TO THE RIGHT. THERE WERE NO WARNING INDICATORS. WHEN THE VEHICLE WAS DRIVEN AROUND A CURVE THE STEERING WHEEL CAME BACK TO THE CENTER, BUT IT STILL DRIFTED 3 DEGREES TO THE RIGHT. THE CONTACT STATED THAT HE MUST KEEP PRESSURE ON THE STEERING WHEEL IN ORDER TO KEEP THE VEHICLE STRAIGHT. THE CONTACT STATED THE DEALER HAS DONE 3 FRONT WHEEL ALIGNMENTS AND BALANCED THE TIRES. THIS HAS NOT CORRECTED THE STEERING PROBLEM. THE CURRENT MILEAGE WAS 2400.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10182400February 12, 2007
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:FAN/MOTOR, VISIBILITY:WINDSHIELD WIPER/WASHER
WINDSHIELD DEFROSTER SAFETY COMPLAINT: I HAVE A NEW 2007 LUCERNE AND I JUST USED IT FOR THE FIRST TIME IN A SNOWFALL. UNFORTUNATELY, THE WINDSHIELD DEFROSTER IS AIMED ABOVE THE WIPER BLADES, WHICH MEANS THAT THERE IS NO DEFROSTING OF THE WINDSHIELD BELOW THE WIPER BLADES. AS THE SNOW IS WIPED DOWNWARDS FROM THE WINDSHIELD BY THE BLADES, IT RESULTS IN THE FORMATION OF A LARGE CLUMP OF ICE FORMING IMMEDIATELY BELOW THE WIPERS, TO WHICH THE WIPERS THEN FREEZE SOLID TO THE ICE. SINCE THE WINDSHIELD DEFROSTER IS AIMED ABOVE THE WIPER BLADES, THE ICE CANNOT MELT! THIS IS AN EXTREMELY DANGEROUS SITUATION, BECAUSE THE WIPER BLADES THEN GET COATED WITH ICE, FREEZE TO THE WINDSHIELD AND WILL NOT DEFROST WHILE THEY ARE IN THEIR PARKED POSITION BECAUSE THE DEFROSTER IS AIMED ABOVE THIS PARKED POINT. IN FACT, MY FRIEND WHO ALSO AN IDENTICAL LUCERNE, JUST EXPERIENCED THE SUDDEN BREAKAGE OF THE WASHER FLUID LINE ON THE WIPER BLADE WHEN THE WIPER BROKE FREE OF THIS ICE MASS. THIS IS POOR DESIGN FOR SURE AND A REAL SAFETY HAZARD! *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10182665February 7, 2007
STRUCTURE:BODY:DOOR, VISIBILITY:WINDSHIELD, SEATS, LATCHES/LOCKS/LINKAGES:TRUNK LID:LOCK, EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
2006 BUICK LUCERNE WITH A LIST OF CONCERNS /PROBLEMS**CC ON THE DAY OF PURCHASE THE CONSUMER'S NOTICED WIND NOISE FROM BOTH FRONT DOORS AND SCRATCHES ON THE WINDSHIELD. THE DEALER ATTEMPTED TO BUFF OUT THE SCRATCHES BUT WAS UNSUCCESSFUL. GM APPROVED A WINDSHIELD REPLACEMENT. WHILE DRIVING THE AUTOMATIC DRIVER'S SEAT STARTED MOVING UP ON IT'S OWN. THE SEAT WOULD NOT STOP UNTIL IT WAS AS FAR FORWARD AS IT COULD GO. THE CD PLAYER/RADIO REFUSED TO EJECT A CD, BUT AFTER TWO DAYS IT FINALLY RELEASED. THE RADIO WAS ALSO NOT WORKING DURING THIS TIME. THE CONSUMER MADE A SERVICE APPOINTMENT. TRUNK DECK EXPLODED. WHEN THE TRUNK RELEASE BUTTON WAS PUSHED THERE WAS A LOUD NOISE AND THE TRUNK FLEW OPEN. THE VEHICLE WAS TAKEN TO THE DEALER. THE DOORS WERE READJUSTED TO STOP THE WIND NOISE. THE TECHNICIAN INDICATED HE COULDN'T FIND ANYTHING WRONG WITH THE SEAT. THEY ALSO COULDN'T FIND ANYTHING WRONG WITH THE CD/RADIO. WHEN THE TECHNICIAN PRESSED THE TRUNK RELEASE BUTTON ON THE KEY FOB, THE TRUNK DECK EXPLODED. THE VEHICLE WAS LEFT AT THE DEALER TO BE SERVICED. THE DEALER WAS UNABLE TO DETERMINE THE CAUSE OF THE TRUNK PROBLEM. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10181764February 6, 2007
STRUCTURE
TL*- THE CONTACT OWNS A 2006 BUICK LUCERNE WITH 9,997 MILES. THE DRIVERS SIDE ROOF SUPPORT ARM ATTACHED TO THE SIDE MIRROR OBSTRUCTED VISION WHEN LOOKING TO THE LEFT. THE CONTACT EXPLAINED IT PRESENTS A BLIND SPOT AND NEARLY HIT TWO PEDESTRIANS BECAUSE OF IT. THE CONTACT HAD MADE SEVERAL SEAT ADJUSTMENTS INCLUDING ASSISTANCE FROM DEALER AND HAD BEEN UNSUCCESSFUL. THE CURRENT AND FAILURE MILEAGE WERE 9997.*AK UPDATED 02/27/07. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10181334February 1, 2007
AIR BAGS:FRONTAL:SENSOR/CONTROL MODULE, VEHICLE SPEED CONTROL:CRUISE CONTROL
TL*- THE CONTACT OWNS A 2006 BUICK LUCERNE THAT HAD BEEN TO THE DEALER 7 TIMES BECAUSE THE AIR BAGS INDICATOR LIGHT SHOWED THAT AIR BAGS NEEDED TO BE SERVICE. THE DEALER THEY REPLACED THE AIR BAG MODULE AND THE WIRING HARNESS. THE CONTACT STATED THAT THE AIR BAGS INDICATOR LIGHT CONTINUED TO SHOW ON DASHBOARD. *AK UPDATED 2/27/2007 - INTERMITTENTLY THE CRUISE CONTROL WAS INOPERATIVE. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10179199January 19, 2007
TIRES
AFTER MY 2006 BUICK LUCERNE CXS SITS FOR AWHILE, 10-12 HOURS, I GET A REALLY BAD VIBRATION OUT OF THE CAR. IT SHAKES THE ENTIRE CAR AS IF IT IS GOING TO FALL APART. AFTER 5-10 MINUTES OF DRIVING IT SMOOTHES OUT A BIT BUT DOESN'T COMPLETELY GO AWAY. MOSTLY NOTICEABLE WHEN ITS COLD OUT. THE DEALER REPLACED THE TIRES WITH THE SAME BRAND AND MODEL, BUT THE VERY NEXT DAY, I HAD THE SAME PROBLEM WITH THE NEW TIRES. I HAVE TALKED TO THE 2 DEALERS, BUICK CUSTOMER SUPPORT, BRIDGESTONE CONSUMER LINE, A FIRESTONE CORP. CENTER, AND BUICK AGAIN, ALL THEY CAN SAY IS THE TIRES WERE MADE THAT WAY AND THERE IS NO DEFECT. NO ONE WANTS TO STAND UP AND TAKE BLAME. NOW I OWN A NEW $42,000 VEHICLE THAT THEY SAY IS NORMAL TO HAVE THIS VIBRATION WITHIN THE FIRST 5-10 MINUTES OF DRIVING, AND NEVER COMPLETELY GOES AWAY. I ALSO NOTICE IT WHEN DRIVING ON CURVED ROADS AT HIGHER SPEEDS, FROM TIME TO TIME THE CAR FLOATS OR SUDDENLY TURNS SLIGHTLY ON ITS OWN WHEN DRIVING AT SPEEDS 50-60 MPH. VERY UNHAPPY, NO CUSTOMER SERVICE ANYWHERE.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10178914January 17, 2007
AIR BAGS:FRONTAL:SENSOR/CONTROL MODULE
AIR BAG & AIR CURTAIN ARE INOPERABLE DUE TO MASH SWITCH IN SEAT THAT CANNOT ACCOMMODATE A PASSENGER IN THE 100 LB. RANGE. BUICK CLAIMS THERE HANDS ARE TIED AND CANNOT MODIFY BECAUSE OF FEDERAL SAFETY GUIDELINES BUT THAT LEAVE THE RIGHT SIDE SAFETY ACCOMMODATIONS UNUSABLE AND DOES NOT PROTECT THE PASSENGER. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10178553January 12, 2007
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
TL* - THE CONTACT STATED THAT WHILE DRIVING HIS 2007 BUICK LUCERNE IN DAYLIGHT, THE DASHBOARD INTERIOR INSTRUMENT PANEL IS NOT ILLUMINATING PROPERLY. IN THE DAYTIME THE CONTACT CAN BARELY SEE THE SPEEDOMETER, FUEL OR TEMPERATURE GAUGE. THE CONTACT HAS TAKING IT TO THE DEALERSHIP AND THEY STATED THAT THEY DON'T HAVE A REMEDY TO REPAIR FAILURE; THEY ARE HOPING TO GET MORE INFORMATION FROM THE MANUFACTURE. *NM UPDATED 02/22/07.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10178544January 10, 2007
STRUCTURE, ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
BUICK LUCERNE SPEEDOMETER IS IMPOSSIBLE TO READ**CC THE CONSUMER STATED THE SPEEDOMETER WAS IMPOSSIBLE TO READ DURING DAYLIGHT HOURS. WHEN THE CONSUMER DID GET A NEW SPEEDOMETER, THE CONSUMER STILL COULD NOT SEE IT. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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