Buick Lucerne Complaints

943 consumer complaints on file.

#10661985December 3, 2014
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2008 BUICK LUCERNE. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 35 MPH, THE LANE DEPARTURE WARNING SYSTEM BECAME INOPERABLE AND THE WARNING INDICATOR ILLUMINATED. THE FAILURE RECURRED ON A DAILY BASIS. THE VEHICLE WAS TAKEN TO A DEALER. THE TECHNICIAN DIAGNOSED THAT THE VEHICLE'S WARNING CAMERA NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE FAILURE MILEAGE WAS 29,000. UPDATED 01/07/14*LJ THE CONSUMER STATED THE "LANE DEPARTURE WARNING SYSTEM" FAILURE OCCURRED DIRECTLY AFTER THE IGNITION RECALL REPAIR WAS PERFORMED. UPDATED 10/7/2015 *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10654370December 1, 2014
ELECTRICAL SYSTEM
2008 BUICK LUCERNE. CONSUMER STATES HE RECEIVED A RECALL NOTICE IN THE MAIL, AND ALSO MADE AN APPOINTMENT BUT HE WAS TOLD IT WOULD TAKE ONE MONTH TO FIX THE VEHICLE.*SS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10661414December 1, 2014
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2006 BUICK LUCERNE. AFTER REMOVING THE KEY FROM THE IGNITION SWITCH, THE VEHICLE FAILED TO TURN OFF. THE CONTACT STATED THAT EXCESSIVE FORCE WAS REQUIRED IN ORDER TO TURN AND REMOVE THE KEY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 51,977.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10659854November 20, 2014
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2008 BUICK LUCERNE. THE CONTACT RECEIVED A NOTIFICATION FOR RECALL NHTSA CAMPAIGN ID NUMBER: 14V355000 (ELECTRICAL SYSTEM) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO REPAIR THE VEHICLE. THE DEALER WAS UNABLE TO INFORM WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE VIN WAS UNAVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10659889November 20, 2014
TIRES, WHEELS
PROBLEMS WITH KEEPING TIRE PRESSURE AT PROPER LEVEL. LATELY HAS GOTTEN WORSE. LOSING UP TO 10LBS OVER THE PERIOD OF A WEEK IN ONE OF THE TIRES. TWO OTHER TIRES LEAK SLOWLY. AFTER READING THE OTHER COMPLAINTS ON THIS SITE, I WILL CERTAINLY BE ELEVATING THIS WITH THE DEALER I BOUGHT THE CAR FROM TO SEE WHAT CAN BE DONE. POOR CONSTRUCTION OF WHEELS CAUSING DROPPING PRESSURE IN TIRES IS A SERIOUS PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10659254November 19, 2014
AIR BAGS
A WARNING MESSAGE CAME ON TO SAY SERVICE AIR BAG. WHEN I TOOK IT IN FOR THE RECALL REPAIR, I ASKED THE SERVICE DEPARTMENT TO CHECK FOR THE WARNING MESSAGE ON THE AIR BAG. I WAS TOLD I WOULD HAVE TO HAVE MY AIR BAG MODULE REPLACE. MY CAR IS ONLY 6 YEARS OLD. WHY WOULD AN AIR BAG MODULE NEED TO BE REPLACED ON SUCH A NEW CAR? I EXPRESSED MY CONCERNS TO GM. I EVEN ASKED FOR MY MONEY BACK FOR THE COST OF REPAIR BECAUSE I JUST COULDN'T AND CAN'T IMAGINE A CAR THIS NEW NEEDING SUCH A REPAIR. THERE MAY BE MORE CARS LIKE MINE OUT THERE WHOSE AIR BAG MODULE HAVE OR NEED TO BE REPLACED. I WANTED THE REPAIR MADE BECAUSE I WAS AFRAID THAT MY AIR BAG MAY NOT DEPLOY WHEN NEEDED OR PERHAPS DEPLOY UNNECESSARILY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10655356November 17, 2014
WHEELS
THE CHROME PLATED WHEELS BECOME CORRODED AND LEAK AIR AROUND THE BEAD OF THE TIRE. I HAVE HAD ALL FOUR TIRES REMOUNTED AND SEALED SEVERAL TIMES. NOW IT LOOKS LIKE I WILL HAVE TO BUY NEW WHEELS GM DEALER WON'T REPLACE THEM HAVING TO PAY FOR NEW WHEELS. THE FRONT PASSENGER WHEEL NOW LEAKS ABOUT 10 LBS OF AIR A DAY, WHICH IN MY OPINION IS A SAFETY FACTOR NOT TO MENTION THAT IT IS NOW WINTER AND IS A REAL PAIN HAVING TO PUT AIR IN THEM EVERY DAY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10658564November 17, 2014
ELECTRICAL SYSTEM
TL* THE CONTACT OWNED A 2007 BUICK LUCERNE. WHILE DRIVING APPROXIMATELY 27 MPH, THE IGNITION TURNED OFF AND CAUSED THE VEHICLE TO STALL AND CRASH INTO A TELEPHONE POLE. ALL THE WARNING INDICATORS ILLUMINATED AT THE TIME OF THE FAILURE. THE CONTACT SUSTAINED INJURIES AND WAS TRANSPORTED TO THE HOSPITAL FOR MEDICAL ATTENTION. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS DESTROYED. THE APPROXIMATE FAILURE MILEAGE WAS 72,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10655121November 14, 2014
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2006 BUICK LUCERNE. WHILE DRIVING APPROXIMATELY 30 MPH, THE ENGINE STALLED AND ALL LIGHTS ON THE INSTRUMENT PANEL ILLUMINATED. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V355000 (ELECTRICAL SYSTEM). THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC. THE TECHNICIAN ADVISED TO THE CONTACT TO TAKE THE VEHICLE TO THE DEALER SINCE THE FAILURE WAS RELATED TO A RECALL. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 60,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10654573November 12, 2014
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2006 BUICK LUCERNE. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 30 MPH, THE VEHICLE STALLED, THE STEERING WHEEL SEIZED AND THE BRAKES FAILED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER: 14V355000 (ELECTRICAL SYSTEM). HOWEVER, THE PARTS NEEDED FOR THE REPAIRS WERE UNAVAILABLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 60,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10653797November 10, 2014
ELECTRICAL SYSTEM
I AM WRITING IN REGARDS TO THE GM RECALL #14299. IGNITION ISSUE. WE RECEIVED A LETTER FROM BUICK/GM THE END OF SEPTEMBER. I CALLED THE LOCAL BUICK GMC DEALER TO SET UP AN APPT TO GET IT FIXED, AND SHE SAID I WOULD HAVE TO CALL BACK IN 2-3 WEEKS BECAUSE THE PARTS WERE BACKORDERED. LAST WEEK ON THE NATIONAL NEWS GM WAS COMPLAINING BECAUSE PEOPLE WEREN'T GETTING THIS PROBLEM TAKEN CARE OF AND THEY WANTED TO OFFER GIFT CARDS. I CALLED THE LOCAL DEALER AGAIN AND NOW THE PARTS ARE IN BUT THEY ARE BOOKED UNTIL DECEMBER 15 OF THIS YEAR BECAUSE NOW EVERYONE WANTS TO GET THEIR VEHICLES FIXED. SO I HAVE TO GO A LITTLE OVER ANOTHER MONTH BEFORE I CAN GET THIS FIXED? NOT REAL HAPPY ABOUT HOW THIS WAS HANDLED. IF THERE'S A RECALL, THE MANUFACTURER SHOULD HAVE THE PARTS IN STOCK BEFORE A LETTER IS SENT OUT TELLING UP TO GET OUR VEHICLE FIXED RIGHT AWAY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10653878November 10, 2014
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2007 BUICK LUCERNE. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN ID NUMBER: 14V355000 (ELECTRICAL SYSTEM). HOWEVER, THE PARTS NEEDED WERE UNAVAILABLE TO PERFORM THE REPAIRS. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10653362November 7, 2014
AIR BAGS, STEERING
TL* THE CONTACT OWNS A 2006 BUICK LUCERNE. THE CONTACT STATED WHILE DRIVING 30 MPH, THE STEERING WHEEL BECAME DIFFICULT TO TURN. AS A RESULT, THE CONTACT CRASHED INTO A TELEPHONE POLE AND THE AIR BAGS FAILED TO DEPLOY. THE CONTACT SUSTAINED A FRACTURED WRIST THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND STATED THAT THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V355000 (ELECTRICAL SYSTEM). THE FAILURE MILEAGE WAS 107,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10653498November 7, 2014
STRUCTURE:BODY, ELECTRICAL SYSTEM, TIRES
I LOST ENGINE POWER AS I WAS DRIVING ON I75 APPROXIMATELY 16 MILES SOUTH OF VENICE FLORIDA. ONE OF THE TIRES EXPLODED AND THE WHOLE WIRING SYSTEM WAS DESTROYED DUE TO THE TIRE EXPLOSION, AS WELL AS THE BACK BUMPER. MY VEHICLE WAS TOWED TO THE BUICK DEALER IN VENICE FLORIDA. REPAIR COSTS INCLUDING TOWING AND RENTAL CAR FOR THE PERIOD MY VEHICLE WAS BEING REPAIRED ELEVATED TO APPROXIMATELY $1600.00. THIS DOES NOT INCLUDE REPLACEMENT OF THE BACK BUMPER WHICH WOULD COST AN ADDITIONAL $1400.00 PER BUICK'S QUOTE. I WAS INFORMED OF A RECALL BY BUICK DUE TO THE EXACT REASONS THAT LED TO MY ACCIDENT AND RELATED COSTS. GENERAL MOTORS IS DECLINING RESPONSIBILITY WHEREAS I DID EXPERIENCE THE PROBLEMS LISTED IN THE REASONS FOR RECALL NUMBER 14299. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10652899November 5, 2014
SUSPENSION
MY CAR WAS NOT RESPONDING AS IT NORMALLY WAS AND I TOOK IT INTO MY MECHANIC. HE PUT IT UP ON THE LIFT AND DISCOVERED THAT BOTH LOWER CONTROL ARMS WERE VERY WORN AND NEEDED TO BE REPLACED IMMEDIATELY. IT TOOK HIM SEVERAL DAYS TO FIND THE LEFT CONTROL ARM. HER WENT ON LINE AND COULD NOT FIND ANY DEALER THAT HAD THE ITEM IN STOCK AND WAS TOLD THAT IT WAS NO LONGER AVAILABLE. HE WAS TOLD THAT GM HAD STOPPED MAKING THE PART. HE FOUND THAT PART AT A PARTS STORE FOR ABOUT $70 MORE THAN THE ONE PART HE WAS ABLE TO GET AT A DEALER. THE SAD PART WAS THE PART HE FOUND AT THE PARTS STORE WAS NOTABLY OF A STRONGER METAL AND BETTER CONSTRUCTION THAT THE ORIGINAL GM PART. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10652548November 4, 2014
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2006 BUICK LUCERNE. THE CONTACT STATED WHILE STOPPED AT A TRAFFIC SIGN, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT WAS ABLE TO RESTART THE VEHICLE AFTER SHIFTING INTO PARK. THE FAILURE RECURRED MULTIPLE TIMES. THE CONTACT MENTIONED THAT THE VEHICLE WAS REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 14V355000 (ELECTRICAL SYSTEM). HOWEVER, THE FAILURE PERSISTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 101,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10650820October 28, 2014
ELECTRICAL SYSTEM
I WAS DRIVING ON A HIGHWAY AND STOPPED AT A STOP SIGN--WHEN I ACCELERATED TO CONTINUE DRIVING THE CAR SHIFTED INTO THE GEAR FOR DRIVING IN THE SNOW. THE GEAR SHIFT STILL WAS IN DRIVE. IN THE SNOW DRIVE GEAR YOU GET A BUMPY RIDE AND CAN ONLY GO 30 MPH. I HAD ON STAR AT THAT TIME AND THEY TOLD ME TO TURN THE IGNITION OFF AND IT WOULD GET ME OUT OF THAT GEAR. I DID THAT TWICE AND IT WORKED. I BROUGHT THE CAR TO A DEALER IN FLORIDA AND THEY SAID IT WAS CAUSED BY A FAULTY FUSE--WHICH THEY REPLACED. THIS SAME THING HAPPENED TO ME AGAIN THIS WEEK; I NOW HAVE 34,000 MILES ON THE ODOMETER. TURNING THE CAR OFF ALSO WORKED. I WILL BRING THE CAR INTO BUICK TO HAVE IT CHECKED. MY CONCERN IS THAT THE CAR WILL SLIP INTO THE SLOW GEAR WHILE I'M DRIVING. HAS ANYONE ELSE REPORTED THIS PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10649939October 25, 2014
ELECTRICAL SYSTEM
TL-THE CONTACT OWNS A 2007 BUICK LUCERNE. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN ID NUMBER: 14V355000 (ELECTRICAL SYSTEM) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO SERVICE THE VEHICLE. THE DEALER WAS UNABLE TO ADVISE WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE DELAY. THE CONTACT HAD NOT EXPERIENCED A FAILURE. DJR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10649277October 22, 2014
ELECTRICAL SYSTEM
IN FATHER'S CAR. DOORS LOCKED, BUT REAR DOOR WAS AJAR. CLOSED THE DOOR AND THEN IT WOULDN'T UNLOCK FOR SEVERAL DAYS DESPITE MANUAL, ELECTRONIC, AND OTHER ATTEMPTS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10649308October 22, 2014
POWER TRAIN, SUSPENSION, AIR BAGS
THE CAR IMPACTED THE OTHER CAR BY TURNING LEFT INTO THE PATH OF THE ONCOMING CAR. THE FRONT END OF THE BUICK WAS SERIOUSLY DAMAGED AND CAR SUBSEQUENTLY "TOTALED" BY THE INSURANCE COMPANY. THE AIRBAGS DID NOT DEPLOY WHICH RESULTED IN BROKEN BONES AND BRUISES TO THE DRIVER. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0

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