Buick Lucerne Complaints

943 consumer complaints on file.

#10863820May 8, 2016
AIR BAGS, STRUCTURE:BODY
AIRBAGS DID NOT DEPLOY. DAMAGE TO FRONT OF VEHICLE SUSTAINED AT LEAST 20MPH DOWN TO MINIMUM 16MPH TRAVELING BUT MAKING A LEFT TURN. BUICK HIT ONCOMING CAR IN A NEAR FRONT ON COLLISION. BUICK'S FRONT DAMAGED BY A PUNCH THAT DROVE INTO THE ENGINE (CORNER OF ONCOMING VEHICLE HIT OUR VEHICLE JUST OFF CENTER TOWARD DRIVER SIDE) AND RESULTING IN A NEAR FRONT ON COLLISION, FROM INSPECTION BY ADJUSTER, AND FIRST RESPONDERS WERE THAT AIR BAGS SHOULD HAVE DEPLOYED. VEHICLE HAD OVER $9,000 IN FRONT END REPAIR NEEDED, ENOUGH TO TOTAL VEHICLE. BUMPER TOTALLY DESTROYED, RADIATOR AND FAN GONE, HOOD BACK TO WINDSHIELD FOLDED.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10861610April 26, 2016
EXTERIOR LIGHTING
THE PASSENGER SIDE HEAD LIGHTS FAILED AND THE PROBLEM WAS NOT THE BULBS. THE PRIMARY CONNECTOR FOR BOTH THE HIGH BEAM, LOW BEAM, AND TURN SIGNAL LIGHTS PROVED TO BE DEFECTIVE WITH A BURN MARK ON THE TERMINAL THAT SUPPORTS THE ABOVE LIGHTS. I WAS ADVISED BY THE BUICK DEALER THAT THERE IS A KIT TO REPLACE THIS CONNECTOR BECAUSE IT IS A KNOWN PROBLEM. THIS IS A SAFETY ISSUE BECAUSE THIS CONNECTOR CAN FAIL AT ANY TIME AND IT IS IMPOSSIBLE FOR A NON-MECHANIC TO REPAIR THIS CONNECTOR IN THE FIELD BECAUSE ACCESS TO THE CONNECTOR INVOLVES A PARTIAL DISMANTLING OF THE BUMPER SHIELD AND SPECIAL TOOLS. THE FACT THAT THERE IS A KIT TO REPLACE THIS CONNECTOR SUGGESTS IT IS A DESIGN DEFECT IN EITHER THE WIRING OR THE CONNECTOR AND THAT IT SHOULD BE CONSIDERED A RECALL ITEM BECAUSE OF THE POTENTIAL DANGER OF SUDDEN LOSS OF HEADLIGHTS. MY LIGHTS WENT OUT AT NIGHT WHILE DRIVING IN MOUNTAIN TERRAIN. I HAVE GONE ON THE INTERNET AND THIS APPARENTLY IS A PROBLEM THAT HAS BEEN EXPERIENCED BY A NUMBER OF BUICK LUCERNE OWNERS. THIS IS AN ENGINEERING MISTAKE AND GM SHOULD BE FORCED TO RECALL THESE CARS AND REPAIR THIS DESIGN DEFECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10859806April 15, 2016
ENGINE
TL* THE CONTACT OWNS A 2007 BUICK LUCERNE. WHILE THE VEHICLE WAS UNDERGOING ROUTINE MAINTENANCE, THE MECHANIC NOTICED THAT THE UPPER PASSENGER SIDE DOG BONE ENGINE MOUNT WAS FRACTURED AND NEEDED REPLACEMENT. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 75,000. UPDATED 05/18/16*LJ
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10855040April 12, 2016
AIR BAGS
TL* THE CONTACT OWNED A 2007 BUICK LUCERNE. WHILE DRIVING APPROXIMATELY 25 MPH, THE CONTACT'S VEHICLE CRASHED INTO THE FRONT END OF ANOTHER VEHICLE. THE CONTACT SUSTAINED A CONCUSSION AND INJURIES TO THE RIGHT KNEE AND NECK. MEDICAL ATTENTION WAS REQUIRED. THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS FILED. THE VEHICLE WAS DESTROYED AND TOWED TO A SALVAGE FACILITY. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 183,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10851180March 23, 2016
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
FUEL PUMP SHORTS OUT AND MELTS THE FUSE BOX THIS WAS WITH THE CAR PARKED IN THE DRIVEWAY COULD BE A FIRE HAZARD IF THIS HAPPENS YOU LOSE ALL CONTROL OF THE CAR AND MAKES IT A DEATH TRAP
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10851236March 23, 2016
STRUCTURE:BODY
DRIVER DOOR HANDLE BREAKS JUST LIKE THE DOOR HANDLE ON THE CADILLAC. WHY WAS CADILLAC RECALLED BUT NOT BUICK? LET'S BE FAIR BOTH ARE GM CARS. CLEARLY A DEFECT ACCORDING TO SERVICE DEPT. THERE ARE SO MANY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10845625March 8, 2016
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 BUICK LUCERNE. WHILE ATTEMPTING TO START THE VEHICLE, IT FAILED. THE FAILURE OCCURRED RANDOMLY. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE IGNITION SWITCH, STARTER RELAY, AND STARTER FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 53,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10839667March 3, 2016
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 BUICK LUCERNE. THE CONTACT STATED THAT THERE WAS AN INTERNAL FAILURE WITH THE FUSES AND THAT THE FUSE BOX BURNED. IN ADDITION, THE CONTACT STATED THAT THE VEHICLE STALLED SEVERAL TIMES. THE VEHICLE WAS TOWED TO THE CONTACT RESIDENCE DUE TO THE FAILURE. THE CONTACT REPLACED THE FUEL PUMP RELAY, FUSE BOX AND FUSES. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V355000 (ELECTRICAL SYSTEM). THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS NOT AVAILABLE.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10838636February 26, 2016
ELECTRICAL SYSTEM, ELECTRICAL SYSTEM:WIRING:FUSES AND CIRCUIT BREAKERS
TL* THE CONTACT OWNS A 2008 BUICK LUCERNE. THE CONTACT STATED THAT THE VEHICLE HAD AN ABNORMAL BURNING SMELL AND WOULD NOT OPERATE. IN ADDITION, THE CRUISE CONTROL DID NOT OPERATE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE FUSE BOX OVERHEATED AND MELTED, WHICH CAUSED THE FUEL PUMP AND VARIOUS OTHER ELECTRICAL COMPONENTS TO MALFUNCTION. THE TECHNICIAN DIAGNOSED THAT THE FUEL PUMP AND FUSE BOX NEEDED TO BE REPLACED. THE VEHICLE NEEDED TO BE RECALIBRATED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 92,000...UPDATED 05-10-16 *BF UPDATED 6/14/18*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10824896February 8, 2016
AIR BAGS, ELECTRICAL SYSTEM
TL* THE CONTACT OWNED A 2006 BUICK LUCERNE. WHILE DRIVING 35 MPH, THE AIR BAG WARNING LIGHT ILLUMINATED AND FLICKERED OFF AND ON. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT COULD NOT BE DIAGNOSED, BUT THE FAILURE RECURRED. A FEW MONTHS LATER, THE CONTACT WAS REAR ENDED BY ANOTHER VEHICLE IN A DRIVE THRU. THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS NOT FILED AND THERE WERE TWO INJURIES. THE DRIVER HAD BACK AND NECK INJURIES AND THE PASSENGER HAD NECK INJURIES. BOTH REQUIRED MEDICAL ATTENTION. ON ANOTHER OCCASION, THE CONTACT CRASHED INTO ANOTHER VEHICLE. THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS FILED. THE CONTACT WAS INJURED. THE CONTACT HAD ABDOMINAL PAIN, LEFT HIP PAIN, AND LEFT SHOULDER BRUISES, WHICH REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS ABLE TO BE DRIVEN HOME AND WAS LATER DEEMED DESTROYED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 140,000.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#10824467February 5, 2016
ELECTRICAL SYSTEM
POWER DISTRIBUTION/FUSE BLOCK UNDER BACK SEAT SHORTED AND GOT HOT ENOUGH TO MELT WIRES.VISIBLE SIGNS OF HEAT AND SMOKE ON THE UNIT AND PLUGS. PICTURES ATTACHED I CAN FWD MY LETTER TO BUICK IF NEEDED.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10822253January 26, 2016
WHEELS
WHEELS LEAKING AIR WHILE PARKED AND WHILE DRIVING . PARKED IN MY DRIVEWAY AND DRIVING ON LOCAL ROADS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10820451January 15, 2016
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
TL* THE CONTACT OWNS A 2006 BUICK LUCERNE. THE CONTACT STATED THAT THE REAR PASSENGER DOOR WOULD NOT OPEN FROM THE INTERIOR OR EXTERIOR OF THE VEHICLE. THE VEHICLE WAS DIAGNOSED, BUT NOT REPAIRED. THE CONTACT CONTINUED TO EXPERIENCE THE FAILURE INTERMITTENTLY. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 80,000. UPDATED 02/26/16*LJ THE CONSUMER REPLACED THE LATCHES AT HIS EXPENSE. CORROSION AND WEAK SPRINGS WERE THE CAUSE OF THE FAILURE. UPDATED 03/16/16*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10819563January 11, 2016
SERVICE BRAKES
WE GOT SEVERAL WARNING MESSAGES CONCERNING TRACTION CONTROL, STABILITRAC, AND BRAKE SYSTEM. THE AUTHORIZED DEALER FOUND THAT BRAKE FLUID WAS LEAKING FROM THE MASTER CYLINDER INTO THE BRAKE BOOSTER, REQUIRING REPLACEMENT OF BOTH COMPONENTS. ONLINE SEARCHES REVEALS THIS IS COMMON PROBLEM WITHIN THE BUICK LINE AND OTHER GM PRODUCTS. OUR EXPERIENCE WITH THIS FAILURE WAS UNEVENTFUL BUT COULD HAVE A TRAGIC ENDING IF ONE WAS TO CONTINUE DRIVING AN AFFECTED VEHICLE WITH LOW OR LACKING BRAKE FLUID.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10817443January 3, 2016
STRUCTURE:BODY
REAR PASSENGER DOOR WILL NOT OPEN FROM INSIDE OR OUTSIDE WHEN HANDLES ARE ACTIVATED. IT WILL UNLOCK WITH FOB AND STEM AT DOOR BUT IS STUCK SHUT. APPEARS TO BE LOCKED ALL THE TIME. WOULD BE UNSAFE IF ONE WAS IN A EMERGENCY SITUATION. IT HAPPEN WHEN I STOPPED AND WAS TRYING TO EXIT. IT HAPPEN ON A HIGHWAY DURING A STOP ON SHOULDER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10817149December 31, 2015
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
VEHICLE WAS STATIONARY IN DRIVEWAY. VEHICLE WOULD NOT START. IT HAD WORKED FINE THE DAY PRIOR. THE VEHICLE WAS CRANKING AND CLEARLY HAD POWER BUT WOULD NOT TURN OVER. I NOTICED THAT I COULD NOT HEAR THE FUEL PUMP PRIME WHEN THE KEY WAS TURNED. LIKE MANY OTHERS, I FOUND THE FUEL PUMP RELAY TO BE CHARRED LIKE IT HAD BEEN BURNING. THE FUSE BLOCK WAS ALSO MELTED AT PIN 30. THIS IS SUCH A FIRE HAZARD BEING UNDER THE BACK SEAT, DEALING WITH THE FUEL PUMP, AND OVERHEATING LIKE IT DOES. IT SEEMS TO BE A COMMONLY REPORTED PROBLEM AND I CANNOT BELIEVE THERE HAS NOT BEEN A RECALL. CURRENTLY WAITING ON PARTS TO REPLACE THE MELTED FUSE BLOCK AND THE RELAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10817035December 30, 2015
ELECTRICAL SYSTEM, STEERING
POWER STREERING PUMP WENT BAD HAD TO REPLACE AT 79,000 MILES ALSO UNDERSEAT FUSE BLOCK BURNED OUT FUEL PUMP RELAY STOPPED WORKING THIS HAPPENED IN MY DRIVEWAY. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10809683December 11, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2006 BUICK LUCERNE. THE CONTACT STATED THAT THE DOORS LOCKED INDEPENDENTLY, AND THE INTERIOR AND EXTERIOR LIGHTING AND WINDSHIELD WIPERS FAILED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE BODY CONTROL MODULE FAILED AND NEEDED TO BE REPAIRED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 32,362.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10809221December 9, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2008 BUICK LUCERNE. THE CONTACT STATED THAT THE VEHICLE BECAME INCREASINGLY DIFFICULT TO SHIFT OUT OF PARK. THE FAILURE OCCURRED WITHOUT WARNING. THE VEHICLE WAS TOWED TO THE DEALER, BUT THE FAILURE COULD NOT BE DIAGNOSED. PRIOR TO THE FAILURE, THE VEHICLE WAS PREVIOUSLY REMEDIED UNDER NHTSA CAMPAIGN NUMBER: 14V355000 (ELECTRICAL SYSTEM). THE FAILURE OCCURRED APPROXIMATELY SIX TIMES. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 21,800.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10808731December 7, 2015
SEAT BELTS:FRONT:BUCKLE ASSEMBLY
TL* THE CONTACT OWNS A 2008 BUICK LUCERNE. THE CONTACT STATED THAT THE FRONT PASSENGER SIDE SEAT BELT BUCKLE DID NOT LOCK INTO PLACE AND THE PASSENGER SIDE SEAT BELT BUCKLE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE SEAT BELT NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 8,000. UPDATED 02/19/16*LJ UPDATED 05/04/18*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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