Buick Lucerne Complaints

943 consumer complaints on file.

#10948022January 27, 2017
STEERING
TL* THE CONTACT OWNS A 2009 BUICK LUCERNE. WHILE DRIVING 5 MPH, THE POWER STEERING MALFUNCTIONED. WHILE MAKING A TURN, THE STEERING WHEEL WOULD NOT MOVE WHEN PROMPTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 60,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10948040January 27, 2017
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, UNKNOWN OR OTHER
PROBLEMS : A SHORT CIRCUIT ON THE PRINTED CIRCUIT BOARD FOR THE WASHER FLUID HEATER, OVERHEATING THE GROUND CIRCUIT BOARD. MAY CAUSE OTHER ELECTRICAL FEATURES MALFUNCTION, CREATE AN ODOR OR CAUSE SMOKE INCREASING THE RISK OF FIRE. 2. HWFS HARNESS. CONSIDERABLE MELTING HAS OCCURRED AROUND THE HWFS FLUID CHAMBER. POSSIBLE FOR THE HEATER WASHERS MODULE TO IGNITE AND A FIRE MAY OCCUR. 3.ON 3 OCCASIONS THE KEY HAS LOCKED OUT OF THE RUN POSITION AND CAUSED LOSS OF POWER, POWER-STEERING, AND POWER BREAKING; INCREASING THE RISK OF A VEHICLE CRASH. I HAVE CONTACTED BUICK ABOUT THIS. THEY STATED THERE ARE NO RECALLS ON MY VEHICLE. CUSTOMER COMPLAINT NUMBER IS 8-2700897169. GENERAL SERVICE NUMBER 1-866-608-8080. I DRIVE AS LITTLE AS POSSIBLE BECAUSE OF THE FACTORS. 1ST RECALL # 08V441000 RECALL DATE 08/28/2008. COMPONET: ELECTRICAL SYSTEM ON ALL 3 ISSUES. 2. RECALL DATE 06/24/2010 RECALL #10V240000. 3. RECALL NUMBER IS 14V355000 RECALL DATE 06/23/2014. BUICK STATES THESE ARE NOT ISSUES WITH MY CAR BUT ALL THESE ISSUES HAVE OCCURRED BY ME. THESE INCIDENTS FOR SOME REASON THESE ALL HAPPENED WHILE THE VEHICLE WAS STOPPED AT A TRAFFIC LIGHT, FIXING TO STOP, OR STARTING FROM A LOW RATE OF SPEED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10946585January 20, 2017
ENGINE
TL* THE CONTACT OWNS A 2010 BUICK LUCERNE. THE CONTACT STATED THAT AFTER PARKING THE VEHICLE, OIL LEAKED FROM UNDERNEATH THE VEHICLE. THE DEALER DIAGNOSED THAT 16 DIFFERENT OIL SEALS HAD FAILED, WHICH CAUSED OIL TO LEAK FROM THE ENGINE. THE VEHICLE WAS REPAIRED, BUT THE FAILURE CONTINUED. THE CAUSE OF THE FAILURE WAS NOT DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 13,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10946152January 18, 2017
STRUCTURE:BODY:DOOR
TL* THE CONTACT OWNS A 2006 BUICK LUCERNE. THE CONTACT STATED THAT THE REAR PASSENGER'S SIDE DOOR REMAINED STUCK IN THE THE LOCK POSITION. THE VEHICLE WAS TAKEN TO THE DEALER TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE DOOR LOCK MECHANISM NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 113,078.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10945564January 16, 2017
UNKNOWN OR OTHER
FUEL PUMP RELAY AND CONTROL CIRCUITS . ENGINE WOULD TURN OVER BUT WOULDN'T START. NO FUEL COULD GET TO THE ENGINE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10945327January 14, 2017
ELECTRICAL SYSTEM
WHILE DRIVING IN POURING RAIN, ENGINE STOPPED RUNNING. NO POWER STEERING OR BRAKES. I WAS JUST BEGINNING TO PARK MY CAR IN A PARKING STALL BETWEEN TWO OTHER CARS. THANK GOD I WASN'T TRAVELING FAST AND WAS ABLE TO AVOID HITTING ANOTHER VEHICLE. I COME TO FIND OUT THAT MY FUSE BLOCK MELTED. BUICK/GM TECHNICAL SERVICE BULLETIN TSB TITLE: 15-NA-051 NO START CONDITION- SEAT BRACKET CONTACTING REAR ELECTRICAL CENTER (REC) - (NOV 5, 2015) COST ME $477.39 TO REPAIR. UNBELIEVABLE THAT THERE WAS NOT A RECALL DONE ON THIS PROBLEM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10945063January 13, 2017
STRUCTURE:BODY
FRONT DRIVER SIDE INTERIOR DOOR LEVER FRACTURES BECAUSE OF POOR DESIGN AND CORE MATERIAL CHOICE. PLASTIC LEVER CRACKS WHERE IT CONNECTS WITH THE AXLE THAT ACTUATES THE DOOR LATCH. DRIVER IS TRAPPED IN CAR UNABLE TO EXIT WITHOUT ROLLING DOWN A WINDOW AND REACHING FOR THE EXTERIOR HANDLE OR CLIMBING OUT ANOTHER DOOR. GENERAL MOTORS HAS STOPPED SELLING THE PART LEAVING THE CUSTOMER WITH A DIFFICULT CHOICE AND VERY VERY EXPENSIVE REPAIR THAT IS IN ESSENCE NO BETTER THAN THE OEM PART.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10944557January 12, 2017
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
I BOUGHT THIS BUICK USED A COUPLE OF MONTH AGO WITH 87K. I'VE SINCE DRIVEN OVER 4K MILES. I BOUGHT THIS CAR BECAUSE IT WAS A BIG TOURING CAR AND I NEEDED SOMETHING RELIABLE AND COMFORTABLE FOR LONGS DAYS ON THE ROAD. SEVERAL HUNDRED MILES AGO IT JUST WOULDN'T START IN THE DRIVEWAY. RESEARCH LED ME TO THE FUSE BOARD. CHECKED THE FUSES AND RELAYS FOUND NOTHING OBVIOUS. CAR STARTED UP A FEW MINUTES LATER. THIS HAPPENED LATER THAT DAY WHEN IN ANOTHER CITY AND THEN A FEW MORE TIMES THAT DAY. ALMOST HAD IT TOWED BUT THEN IT STARTED. NOW, AFTER ALMOST 1000 MILES IT GAVE UP THE GHOST AND I FOUND ONE OF THE TEETH ON THE RELAY BURNED AND THE PLASTIC PARTIALLY MELTED ON THE RELAY HOUSING AND THE FUSE PANEL. WENT TO THE PARTS STORE AND BOUGHT A RELAY REPLACEMENT BUT IT DIDN'T DO ANY GOOD. SHOPPING FOR A MECHANIC NOW. MY THINKING IS I NEED TO GET RID OF IT. I TRAVEL A LOT THROUGHOUT THE SNOW BELTS IN NY STATE AND THIS BOTHERS ME IT COULD HAPPEN ON THE HIGHWAY AND EFFECT CONTROL. AND A FIRE HAZARD. WHY IS GM NOT RECALLING THIS!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10944650January 12, 2017
ELECTRICAL SYSTEM
FUEL PUMP REPACED 2015 , 54000 MILEAGE , THEN FUSE BOX MELTED 1-04-2017 74000 MILEAGE AND WAS STRANDED. FOUND OUT THESE TWO PROBLEMS TIED TOGETHER FROM OTHER COMPAINTS.NO RECALLS OR ANY REIMBURSEMENT. WITH THIS MANY COMPLAINT ISSUES I FEEL SOMETHING SHOULD COME OUR WAY FOR OWNING A BIUCK WHICH I GREW UP BEING TOLD YOU CAN'T GO WRONG WITH A BUICK ... NOT RIGHT. $ 1300 LATER STILL WAITING!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10944474January 11, 2017
AIR BAGS
THE CAR WAS GARAGED AND HARDLY DRIVEN BY THE PREVIOUS OWNER, AND THE CURRENT MILEAGE IS ABOUT 43,000. SINCE THE BEGINNING OF MY OWNERSHIP THE CHECK ENGINE LIGHT COMES AND GOES RANDOMLY. THE CAR ALSO SAYS ON THE DIGITAL READOUT "SERVICE AIR BAG," PRETTY MUCH ALL THE TIME. I HAVE HAD THREE DIFFERENT MECHANICS SCAN FOR THE ERROR CODES AND THEY COULD FIND NOTHING FOR THEM TO RECOMMEND A NEXT STEP. WHILE I WAS IN WHITE PLAINS, NY, I GOT A NOTICE FOR AN AIR BAG SERVICE RECALL FROM THE DEALER. ALL THEY DID WAS TO PUT AN INSERT ONTO MY IGNITION KEY AFTER A TWO HOUR WAIT. WHEN I ASKED WHAT THIS HAD TO DO WITH THE CHECK AIR BAG LIGHT, THEY SAID, "IF YOU DRIVE WITH A HEAVILY LOADED KEY CHAIN THE PULLS DOWN, THE SERVICE AIR BAG/CHECK ENGINE LIGHTS ERRONEOUSLY COME ON." IT WAS THE MOST STUPID THING I HAVE EVER HEARD, AND I CAN'T BELIEVE THE NHTSA WOULD HAVE ALLOWED THIS SHAM TO PASS AS A RECALL. HAVING READ THE BULLETIN BOARD OF COMPLAINTS I SEE A NUMBER OF COMPLAINTS ABOUT AIR BAGS NOT DEPLOYING AFTER AN ACCIDENT. YOU NEED TO PUT OUT A RECALL---A REAL RECALL--ON THIS VEHICLE FOR THE AIR BAG. PLEASE FEEL FREE TO CONTACT ME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10939667January 4, 2017
AIR BAGS, ENGINE, STEERING
TL* THE CONTACT OWNS A 2009 BUICK LUCERNE. WHILE DRIVING 55 MPH, THE VEHICLE STALLED AND THE STEERING WHEEL BECAME DIFFICULT TO TURN. THERE WERE NO WARNING INDICATORS ILLUMINATED, BUT THE ISSUE OCCURRED PREVIOUSLY AND THE SERVICE AIR BAG INDICATOR ILLUMINATED. THE CONTACT WAS ABLE TO RESTART THE VEHICLE AFTER SEVERAL MINUTES EACH TIME. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED THE FAILURE MILEAGE WAS 92,800. UPDATED 03/07/17*LJ *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10939760January 4, 2017
SERVICE BRAKES, ELECTRICAL SYSTEM, STEERING
OUR 2008 BUICK LUCERNE WAS IN THE HOV LANE TRAVELING ON 84 W TOWARD HARTFORD, CT. WITHOUT WARNING - NO WARNING LIGHTS CAME ON - THE CAR STARTED TO DECELERATE. MY DAUGHTER TRIED TO ACCELERATE AND NOTHING HAPPENED; SHE THEN TRIED TO BRAKE TO PULL OVER AND WAS UNABLE TO FREELY TURN THE WHEEL. SHE STRUGGLED TO MOVE TO SAFETY TO THE SHOULDER ON THE SIDE OF THE ROAD BUT THEN FELT THE STEERING WHEEL AND BRAKES LOCK COMPLETELY AS THE CAR STALLED. WHEN SHE ATTEMPTED TO RESTART THE CAR TO MOVE TO SAFETY, THE CAR VIOLENTLY SHOOK. SINCE THE CAR WAS STILL PARTIALLY ON THE HIGHWAY, MY HUSBAND AND I CALLED THE CT STATE POLICE TO REQUEST HELP WHILE MY DAUGHTERS WERE WAITING FOR AAA. WHEN THE TROOPER ARRIVED ON THE SCENE HE CALLED US TO SAY THAT THE CAR WAS PARTIALLY IN THE ROAD AND THAT TWO CRUISERS WERE THERE TO ENSURE THE SAFETY OF OUR DAUGHTERS. THE CAR WAS TOWED TO OUR SERVICE STATION OF 25 YEARS IN SCRANTON PA AND FOUND THAT THE FUEL PUMP RELAY POST HAD OVERHEATED AND MELTED. A DIAGNOSTIC TEST DID NOT REVEAL ANY PROBLEMS EITHER. THE CAR HAD TO BE TOWED ONE WEEK EARLIER TO THIS SAME STATION BECAUSE THE CAR WAS SHAKING VIOLENTLY. AFTER A DIAGNOSTIC TEST REVEALED NOTHING, THEY DETERMINED THAT THE CAR WAS LOW ON FUEL (AND THAT IT WASN'T A FUEL PUMP ISSUE). WE THEN DROVE THE CAR ANOTHER 517 MILES WITHOUT INCIDENT. I HAVE FOUND THAT COMPLAINTS HAVE BEEN FILED WITH BUICK (I HAVE FILED ONE TOO) REGARDING THIS PROBLEM AND THAT FIRES HAVE RESULTED FROM THE OVERHEATING. THESE COMPLAINTS INDICATE THAT SOMETIMES THE CAR STARTS, SOMETIMES IT DOESN'T. I BELIEVE THESE 2 INCIDENTS, ONE WEEK APART, WERE RELATED AND THAT BOTH TIMES, NO WARNING OR DIAGNOSTIC TEST REVEALED A PROBLEM. IF MY DAUGHTER HAD BEEN DRIVING ON THE 4 LANE HIGHWAY LEADING INTO HARTFORD AND THIS PROBLEM OCCURRED, I HAVE NO DOUBT THAT SHE AND MY OTHER DAUGHTER WOULD HAVE BEEN IN A SERIOUS, IF NOT FATAL ACCIDENT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10939204January 3, 2017
AIR BAGS
I RECENTLY PURCHASED THIS VEHICLE, AND NOW THE "SERVICE AIR BAG" LIGHT IS ON, AND I BELIEVE THAT IT IS FOR THE PASSENGER AIRBAG (THERE IS SOMEONE IN THE PASSENGER SEAT CURRENTLY, BUT THE PASSENGER AIR BAG READS THAT IT IS OFF - CAR IS SHIFTED IN PARK). IS THERE A RECALL FOR THE AIR BAG SYSTEM?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10939055January 2, 2017
SERVICE BRAKES, STEERING
RAINY WEATHER DRIVEING THRU PUDDLES ON PASENGER SIDE OF ROAD I LOOSE POWER BAAKES AND POWER STEERING. THEY RECOVER AFTER A FEW SECONDS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10938605December 29, 2016
AIR BAGS
TL* THE CONTACT OWNED A 2007 BUICK LUCERNE. WHILE DRIVING AT AN UNKNOWN SPEED, ANOTHER VEHICLE CRASHED INTO THE FRONT DRIVER SIDE OF THE CONTACT'S VEHICLE. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED. THE CONTACT SUSTAINED BACK AND NECK INJURIES AND THE DRIVER SUSTAINED BACK AND NECK INJURIES THAT REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS DESTROYED AND WAS TOWED TO AN IMPOUND LOT. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 50,000.
Crash:
Yes
Fire:
No
Injuries:
4
Deaths:
0
#10937452December 26, 2016
ELECTRONIC STABILITY CONTROL (ESC), ENGINE
VEH WHILE DRIVING JUST CUTS OFF FOR NO REASON, SPEED DOES NOT MATTER. IF GOING FAST ENOUGH YOU MIGHT BE ABLE TO COST TO THE SHOULDER OF THE ROAD HOWEVER THERE IS ABSOLUTELY NO WARNING IT JUST CUTS OFF. AFTER WAITING ABOUT 5 MINUTES YOU CAN RESTART THE CAR BUT HAVE NO ASSURANCE THAT IT WILL KEEP GOING. THIS HAS HAPPENED A TOTAL OF THREE TIMES. ONCE IN HEAVY TRAFFIC, AND TWICE WHEN THERE WAS ENOUGH SPEED TO GET THE CAR TO THE SHOULDER OF THE ROAD. THE FIRST TIME WAS THE CAMSHAFT SENSOR AND HAD THAT REPLACED AND THE SERVICE MAN TOLD ME THERE WAS ABSOLUTELY NO WARNING FOR FAILURE. THE SECOND AND THIRD TIME NO WARNING BUT HAVE NOT FOUND OUT WHAT THE CAUSE S OF THIS PROBLEM WAS. I CONTACTED BUICK AND THERE HAS BEEN NO RECALL FOR THIS PROBLEM. GOT ON A BUICK FORUM AND FOUND THAT THERE ARE SEVERAL INSTANCES OF THIS HAPPENING TO OTHER BUICK LUCERNE'S. IT IS VERY DANGEROUS FOR THIS PROBLEM ESPECIALLY WHEN YOU HAVE NOT WARNING OF SUDDEN STOPS. BUICK NEEDS TO LOOK INTO THIS AND PURSUE THIS WITH DILIGENCE BEFORE THERE IS A CAR PILE UP ON A FREEWAY. THANKS *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10937270December 23, 2016
STRUCTURE:BODY
DRIVER INTERIOR DOOR LEVER BREAKING OFTEN, PLASTIC COMPONENT AROUND CENTRAL LEVER PIVOT THAT CONNECTS TO LOCK RELEASE CABLE BREAKS LEAVING PASSENGER STRANDED ON INTERIOR. ONLY WAY TO OPEN DOOR IS TO ROLL DOWN WINDOW AND REACH FOR THE EXTERIOR DOOR HANDLE. DRIVER COULD BE TRAPPED IN AN EMERGENCY WITHOUT ABILITY TO ESCAPE RAPIDLY. SHORTAGE OF REPLACEMENT PARTS INDICATES THAT THIS IS A VERY FREQUENT REPAIR ITEM. REPLACEMENT PRODUCT IS OF INFERIOR MATERIALS AND POOR DESIGN. THIS CAR SHOULD BE RECALLED FOR THIS SAFETY DEFECT. PROBABLY AFFECTS SEVERAL YEARS AND MODELS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10937272December 23, 2016
STRUCTURE:BODY
INTERIOR DRIVER DOOR LEVER BROKE AGAIN IN SAME LOCATION. THIS WAS A REPLACEMENT FOR THE OEM PART THAT BROKE IN APRIL. SAME BREAKING POINT. MATERIAL AND DESIGN IS VERY POOR. DRIVER IS TRAPPED IN CAR WITHOUT A WAY TO RAPIDLY OPEN THE DOOR IN AN EMERGENCY TO ESCAPE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10937275December 23, 2016
STRUCTURE:BODY
INTERIOR DRIVER DOOR LEVER BROKE 3RD TIME IN SAME LOCATION. THIS WAS A REPLACEMENT FOR A REPLACEMENT PURCHASED IN APRIL 2016. SAME AT BREAKING POINT. MATERIAL AND DESIGN IS VERY POOR. DRIVER IS TRAPPED IN CAR WITHOUT A WAY TO RAPIDLY OPEN THE DOOR IN AN EMERGENCY TO ESCAPE. REPLACEMENTS PARTS ARE HARD TO FIND INDICATING THIS PART FAILS OFTEN. OTHER DOOR LEVER PARTS ON OTHER DOORS IN THIS CAR ARE READILY AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10935162December 13, 2016
VEHICLE SPEED CONTROL
MY FATHER-IN-LAW HAD THE COMPLAINT THAT HIS CRUISE CONTROL WAS NOT WORKING. I CHECKED THE CAR OVER AND IT WAS WORKING FINE. ON HIS WAY HOME IT QUIT WORKING AFTER ABOUT 75 MILES. ANOTHER CHECK AND ALL WAS FINE. SHORTLY AFTER THAT, I JUST HAPPENED TO BE FOLLOWING HIM AND THE BRAKE LIGHTS CAME ON AND NEVER WENT OFF. I CONFIRMED WITH HIM THAT HIS FOOT WAS NOT ON THE PEDAL. I PUT TOGETHER THAT THE BRAKE LIGHTS WERE COMING ON AND SHUTTING OFF THE CRUISE CONTROL. HE TOOK THE CAR IN AND THEY ADDED BRAKE FLUID. THE CRUISE CONTROL KEPT KICKING OUT. I CAME TO THE CONCLUSION THAT THE BRAKE LIGHT SWITCH WAS EITHER OUT OF ADJUSTMENT OR DEFECTIVE AND WROTE IT DOWN FOR HIS DEALER. IT TURNED OUT THE SWITCH WAS DEFECTIVE AND IT WAS REPLACED. THE CAR HAS 68,000 AND GARAGED. AS A DRIVER YOU WON'T KNOW THE BRAKE LIGHTS ARE ON WITHOUT LOOKING OR FIND THAT THE CRUISE CONTROL WAS NOT WORKING. WITH THE BRAKE LIGHTS PERMANENTLY ON, OTHER DRIVERS CAN'T TELL WHEN YOU ARE ACTUALLY SLOWING DOWN OR STOPPING, AND THAT IS A POTENTIAL RISK FOR BEING REAR ENDED. MY FATHER-IN-LAW TRIED TO BE AWARE OF THIS SITUATION BY ENGAGING THE CRUISE CONTROL WHEN POSSIBLE. AS LONG AS IT WAS WORKING, HE KNEW HIS BRAKE LIGHTS WERE OPERATING AS THEY WERE SUPPOSE TO. HAPPENED ON HIGHWAY AND CITY, MOVING. BRAKE LIGHTS REMAINED ON AFTER STOPPING. EVERYTHING WAS BACK TO NORMAL AFTER AWHILE, I SUSPECT INSIDE TEMPERATURE WAS AT PLAY SOMEWHAT ALSO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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