Buick LaCrosse Complaints

2,125 consumer complaints on file.

#11309877February 18, 2020
VISIBILITY/WIPER
DEFROST SYSTEM NOT WORKING PROPERLY, FRONT WINDSHIELD DEFROST SYSTEM FAILS TO CLEAR WINDOW, AND VISIBILITY IS AN ISSUE. HVAC SYSTEM DOESN'T COOL PROPERLY, COMPRESSOR COMES ON, HOWEVER TEMPERATURE ONLY LOWERS TO A CERTAIN TEMPERATURE. TEMPERATURE COOLS BETTER WHILE VEHICLE IS IN MOTION ON HIGHWAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11309679February 17, 2020
ELECTRONIC STABILITY CONTROL (ESC)
LOSS OF ELECTRICAL POWER WHILE DRIVING. I HAVE A 2011 BUICK LACROSSE WHICH HAS HAD MULTIPLE PROBLEMS SINCE I PURCHASED. I HAVE SPENT THOUSANDS TRYING TO GET FIXED FROM THE DEALERSHIP TO OTHER CERTIFIED AUTO TECHNICIANS AND I CONTINUE TO HAVE ISSUES. FRI, 2/14/2020 I ALMOST LOSS MY LIFE. MY CAR DASHBOARD STARTED GOING BLACK AS I DROVE UP TO RAMP ONTO THE INTERSTATE IT COMPLETELY LOSS POWER AND VEERED OFF THE ROAD INTO THE GRASS. I WAS SECONDS AWAY FROM THE INTERSTATE!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11308042February 9, 2020
ELECTRICAL SYSTEM, VISIBILITY/WIPER
WHILE DRIVING CITY STREETS IN A SNOW STORM, I WAS UNABLE TO DEFROST THE REAR WINDOW AND MELT THE SNOW OFF OF THE HEATED SIDE VIEW MIRRORS. I LITERALLY COULDN'T SEE ANYTHING BEHIND OR NEXT TO ME. WHEN I PRESS THE DEFROSTER BUTTON THE LIGHT INDICATES THAT IT'S ON BUT NOTHING HAPPENS. THERE WERE NO WARNING INDICATORS ILLUMINATED. I TOOK THE VEHICLE INTO THE DEALERSHIP TWICE FOR THIS PROBLEM AND THEY SAID THAT BOTH THE REAR WINDOW DEFOGGER AND HEATED MIRRORS WORK OFF THE SAME BUTTON AND NEEDED TO BE REPROGRAMMED - BUT IT NEVER SEEMS TO WORK WHEN I TRULY NEED IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11307684February 7, 2020
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2017 BUICK LACROSSE. THE CONTACT STATED WHILE DRIVING ABOUT 35 MPH, WITHOUT WARNING THE VEHICLE STALLED. THE VEHICLE WAS TAKEN TO FLOW COMPANIES OF FAYETTEVILLE (1945 SKIBO RD. FAYETTEVILLE, NC 28314) BUT WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 1,345.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11306113February 6, 2020
POWER TRAIN
2017 BUICK LACROSSE. CONSUMER WRITES IN REGARDS TO ISSUES WITH TRANSMISSION. *LD THE CONSUMER STATED WHEN ACCELERATING FROM A STOP, THE VEHICLE INTERMITTENTLY SEEMED TO STICK OR DOWNSHIFT INTO LOW GEAR. THE VEHICLE WAS RESTARTED AND APPEARED TO BE NORMAL. THE DEALER COULD NOT DUPLICATE THE FAILURE. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11306543February 2, 2020
UNKNOWN OR OTHER
BACKUP CAMERA LIGHT IS SO BRIGHT AT NIGHT THAT IT BLINDS THE DRIVER AND YOU CAN'T DIM IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11302016January 27, 2020
ELECTRICAL SYSTEM
2018 BUICK LACROSSE. CONSUMER WRITES IN REGARDS TO VEHICLE SHUTTING OFF SUDDENLY. *LD THE CONSUMER STATED THE BATTERY WAS REPLACED, BUT THE FAILURE RECURRED. THE DEALER UPDATED THE SOFTWARE , BUT COULD NOT GUARANTEE THE FAILURE WOULD NOT RECUR. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11301958January 26, 2020
ELECTRICAL SYSTEM, STEERING, VISIBILITY/WIPER
MY HEADLIGHTS CONTINUE TO BLOW, MY WINDSHIELD WIPERS WILL NOT COME ON. MY RADIO GOES OUT AND ON. WHEN STARTING MY CAR USING PUSH START MY CAR STALL. HESITATE TO START BUT FINALLY STARTS AFTER SO MANY TRIES. I HAVE HAD TO JUMP START CAR AND RECENTLY HAD A BATTERY REPLACED. NOW THE POWER STEERING IS GONE OUT. I CAN BARELY TURN STEERING WHEEL., THIS HAPPENED WHILE DRIVING HOME FROM WORK. MY DASHBOARD IS VERY DIM. IT WENT COMPLETELY BLACK A COUPLE OF TIMES WHILE DRIVING WHEN CAME BACK IT'S BARELY LIT I CAN BARELY SEE GAS GAUGE, OR SPEED ODOMETER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11301373January 23, 2020
STRUCTURE:BODY, EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2006 BUICK LACROSSE. THE CONTACT STATED WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLES DOOR LOCKS ACTIVATED INDEPENDENTLY. ADDITIONALLY, THE HEADLIGHTS TURN ON AND OFF SIMULTANEOUSLY WHETHER THE VEHICLE WAS STOPPED OR BEING DRIVEN. THE VEHICLE WAS NOT TAKEN TO A DEALER OR A MECHANIC FOR DIAGNOSIS OR REPAIRS. THE MANUFACTURER WAS NOT MADE AWARE OF THIS FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 75,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11301407January 23, 2020
ELECTRONIC STABILITY CONTROL (ESC), VEHICLE SPEED CONTROL, EXTERIOR LIGHTING
ON 1/22/2020 WHEN I WAS DRIVING DOWN THE ROAD MY STABILITRAC LIGHT CAME ON CAUSING MY CAR TO SLOW DOWN TO 25 MPH. WOULDN'T GO FASTER THAN THAT..I TOOK THE BATTERY CABLES OFF FOR ABOUT 20 MIN. AND THE STABILITRAC LIGHT CAME OFF SO I DROVE THE CARE HOME AND RIGHT BEFORE I GOT HOME IT CAME ON AGAIN. ALSO IN 1/20/2020 MY LEFT HEADLIGHT. DOES NOT WORK. I PUT A KNEW LIGHT BULB ON AND IT WORKED FOR A FEW DAYS AND IT WENT OUT AGAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11301007January 22, 2020
STEERING
POP AND CRACKLING ON STEERING WHEEL NOISE WHILE TURNING CORNERS WHILE DRIVING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11297962January 8, 2020
ENGINE
OUR FAMILY'S 2011 BUICK LACROSSE ONLY HAS 57K MILES ON IT, AND THE ENGINE ALREADY HAS PERMANENT IRREVERSIBLE DAMAGE FROM A MANUFACTURER OVERSIGHT IN WHICH THE TIMING CHAIN "SKIPS TIME." WHILE DRIVING ON THE HIGHWAY, THE CAR UNPREDICTABLY LOST ALL POWER, INCLUDING POWER BRAKES AND POWER STEERING. I QUICKLY MUSCLED THE CAR TO THE SHOULDER AND CAME TO A COMPLETE STOP, BUT THIS CREATED A VERY DANGEROUS SITUATION FOR OUR FAMILY AS WE WERE FORCED TO CROSS TRAFFIC, AT SPEED, TO REACH THE ROAD SHOULDER. A DAY PRIOR TO THIS INCIDENT THE VEHICLE WENT INTO "REDUCED POWER" MODE WHILE TRAVELING UPHILL, CUTTING SPEED FROM 55MPH TO 35MPH, BACKING UP TRAFFIC. CARS WERE PASSING AND HONKING IN A DOUBLE YELLOW-LINED STRETCH OF ROAD. WE SUBSEQUENTLY SHOULDERED THE CAR, SHUT OFF ITS POWER AND IT SEEMED TO BE OPERATING PROPERLY UNTIL OUR DESTINATION, BUT WE ONLY HAD 3 MILES LEFT TO TRAVEL. THE TIMING GEAR IS PRESSED-ON INSTEAD OF KEYED-ON. THIS CAN CAUSE THE TIMING CHAIN TO "SKIP TIME," DAMAGING THE ENGINE AND CAUSING ERRATIC ENGINE BEHAVIOR. OUR MECHANIC HAS SEEN OUR EXACT ENGINE ISSUE WITH THE 3.6L 6-CYL ENGINES IN VARIOUS OTHER GM VEHICLES. THE PROBLEM IS WIDESPREAD ENOUGH TO CAUSE ENGINE REBUILD COMPANIES TO KEY-ON THE TIMING GEAR, INSTEAD OF GM'S TYPICAL PRESS-ON PROCESS. OUR MECHANIC ADVISES THAT KEYING-ON THE TIMING GEAR IS KNOWN TO FIX THE ORIGINAL ISSUE OF THE TIMING CHAIN DANGEROUSLY "SKIPPING TIME." ONE SUCH COMPANY, RECOMMENDED BY OUR MECHANIC, IS JASPERENGINES.COM. I HOPE THAT THE NHTSA CAN INVESTIGATE THIS ISSUE AND HOLD GM ACCOUNTABLE FOR THIS DANGEROUS OVERSIGHT FOR WHICH GM FAILS TO ACKNOWLEDGE OR ADDRESS. MY COMPLAINT IS ON RECORD AT GM'S CORP SERVICE CENTER WITH PHONE NUMBER 866-790-5600 - TICKET #[XXX]. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11297693January 7, 2020
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2014 BUICK LACROSSE. THE CONTACT STATED A BLUE PLASTIC TRIM DETACHED WITHIN THE HEADLIGHT CAUSING THE ILLUMINATION OF THE HEADLIGHT TO BE REDUCED. THE VEHICLE WAS TAKEN TO HYATT BUICK GMC LOCATED AT 922 FRONTAGE RD E, MYRTLE BEACH, SC 29577, PHONE NUMBER: 843-480-0029 TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE HEADLAMP ASSEMBLY NEEDED TO BE REPLACED. THE CONTACT WAS INFORMED THAT THERE WAS A POSSIBLE FIRE HAZARD IF THE HEADLAMP WAS NOT REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 44,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11297251January 5, 2020
AIR BAGS, ENGINE, POWER TRAIN
WHILE DRIVING THE CAR COMPLETELY SHUTS OFF AND I'VE HAD CLOSE CALLS. I WAS DRIVING ON THE HIGHWAY AND SIDE STREET WHEN THIS HAPPENED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11296997January 3, 2020
ELECTRICAL SYSTEM
MY BUICK LACROSSE WAS HANDLING JUST FINE UNTIL I PUT A HEAVY PIECE OF LUGGAGE INTO THE TRUNK. I GOT BACK IN THE CAR AND IT WOULDN'T START. A MESSAGE WAS ON MY DASHBOARD SAYING THERE WAS A POWER STEERING PROBLEM. I WAS AT THE AIRPORT, SO A TOW TRUCK DRIVER WAS ON THE SCENE WITHIN MINUTES. THE TOW TRUCK DRIVER JUMPED MY CAR. HE HANDED ME THE TRIM COVER THAT COVERS THE BATTERY. I'M NOT SURE IF HE TOOK IT OFF, OR WHETHER IT CAME OFF WHEN I PUT THE HEAVY SUITCASE IN THE TRUNK. I PUT THE TRIM COVER IN THE BACK OF MY CAR AND DROVE OFF. THE CAR THEN STALLED WHEN I PUT IT IN REVERSE TO BACK INTO THE DRIVEWAY. IT WOULDN'T START AGAIN, SO I JUMPED IT. IT WORKED AND I DROVE TO MY MECHANIC. MECHANIC SAID MY BATTERY WAS FINE. THEY CHECKED THE ERROR MESSAGES. THEY COULDN'T FIGURE OUT WHAT WAS WRONG SO THEY SENT ME TO A DEALER. THE DEALER COULDN'T FIGURE OUT WHAT WAS WRONG AND SAID TO COME BACK IF IT HAPPENS AGAIN. FOR ABOUT TWO MONTHS THE CAR WOULD RANDOMLY NOT START OR STALL. SEVERAL DAYS COULD GO BY WITH IT WORKING JUST FINE. AT FIRST, WHEN IT STALLED IT WAS ONLY WHEN I HAD JUST STARTED THE CAR OR PUT IT IN REVERSE. BUT THEN THE VEHICLE STALLED WHILE I WAS DRIVING ON THE INTERSTATE, AT THE TOP OF A LONG HILL, IN A CONSTRUCTION ZONE. I WAS ABLE TO COAST DOWN A HALF MILE OR SO UNTIL I ARRIVED AT AN EMERGENCY PULL OFF ZONE. THE POWER STEERING WENT OUT SO THE STEERING WHEEL WAS TIGHT BUT WORKABLE. AFTER PULLING OVER, I TRIED STARTING THE CAR AGAIN BUT IT DIDN'T WORK. I HAD A SELF JUMP START KIT, AND WAS ABLE TO JUMP THE CAR AGAIN. IT STARTED BACK UP AND SEEMED LIKE NOTHING WAS WRONG. BUT ABOUT FIVE MINUTES LATER IT STALLED AGAIN. FORTUNATELY, I WAS BY ANOTHER EMERGENCY PULL OFF. AT THIS POINT, I PUT THE TRIM COVER BACK ON THE BATTERY. AND THE CAR HAS WORKED FINE FOR SEVERAL MONTHS. THE CAR SHOULD NOT START AND THEN RANDOMLY STALL IF THE TRIM COVER IS OFF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11292434January 1, 2020
ELECTRICAL SYSTEM, ENGINE
DRIVING AT NITE TO ER AND ON WAY I THOUGHT I MUST HAVE HIT IGNITION BUTTON BUT CAR JUST LOCKED UP LOST ALL POWER. I CALLED GM THEY GOT BACK TO ME SAID THEY WOULD BE SENDING SOMEONE TO SEE CAR. I DID RECK CAR NOT TO BAD BUT BAD ENOUGH TO TAKE HOLE FRONT BUMPER OFF. I AM SO MAD BECAUSE I THOUGHT I WAS CRAZY THINKING CAR WOULD JUST LOOS ALL POWER AND EVEN LOCKED ME IN CAR COULD NOT OPEN DOOR THANK GOD WINDOW WAS DOWN. BUT THEY SAID THEY WERE COMING TO SEE ME AND CAR BUT NEVER DID
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11291703December 28, 2019
SERVICE BRAKES, STEERING, WHEELS
I GOT THIS VHICULE AND WORK ONLY FOR 22 DAYS. WERE I GOT IT THIS PLACE SHOULD BE CHECK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11291501December 27, 2019
ELECTRONIC STABILITY CONTROL (ESC), STEERING
I WAS ON THE HIGHWAY ON THE INTERIOR LANE AT 75 MPH WHEN ALL THE SUDDEN I GOT A AUDIBLE AND VISUAL ALARM INDICATING STEERING FAILURE. I THEN GOT THE SAME FOR STABILTRAK FAILURE. THE STEERING ASSIST WAS OBVIOUSLY GONE IMMEDIATELY AND THE CAR STARTED FLOATING BACK AND FORTH. I HAD MY WIFE AND 92 YEAR OLD MOTHER-IN -LAW WITH ME AND IT WAS MISTING HEAVILY SO I CAREFULLY CONTINUED TO DRIVE AT A REDUCED SPEED. I TOOK THE CAR IN AND THEY SAID THE STEERING WAS NOT GETTING ELECTRICITY. ALSO, THEY SAID THE PASSENGER SIDE REAR WHEEL SENSOR WENT OUT WHICH CAUSED THE BACK AND FORTH MOTION. THE CAR DEALERSHIP WANTS TO CHARGE ME $3400 FOR THE REPAIRS. I SEE THAT THERE WERE RECALLS ON OTHER GM PRODUCTS FOR THE STEERING ON SIMILAR MODELS I.E. CADILLAC ETC. I FOUND SEVERAL INSTANCES ONLINE FOR BUICK LACROSSE BUT FOR SOME REASON NOT ALL WERE REPORTED. I BOUGHT THIS CERTIFIED VEHICLE MAY 2018 WITH 19,520 MI. WHICH IS AT AROUND 42,500 MI. NOW. I AM VERY CONCERNED ABOUT THE SAFETY OF THIS PRODUCT IN THE FUTURE AND WOULD LIKE FOR N.H.T.S.A TO TAKE ANOTHER LOOK AT THIS STEERING ISSUE AND WHY THESE TWO ISSUES WITH THE SENSOR AND THE STEERING OCCURRING AT THE SAME TIME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11290230December 20, 2019
SERVICE BRAKES
THE BRAKE PEDAL GETS 'STUCK' DURING NORMAL BREAKING. I HAVE TO PUT MY FOOT UNDER THE PEDAL AND PULL IT BACK UP OR THE BRAKES WILL NOT DISENGAGE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11290343December 20, 2019
ELECTRONIC STABILITY CONTROL (ESC)
THIS IS A HAZARDOUS ISSUE. I CAN BE DRIVING AND THE CAR STALLS OUT ENGINE REDUCE, TRACTION LIGHT COMES ON, AND EVERYTHING STARTS TO ACT UP. THE HEAT STOPS WORKING AS WELL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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