Buick Envision Complaints

249 consumer complaints on file.

#11045087November 10, 2017
POWER TRAIN, STEERING
THE VEHICLE SHAKES ON EXCELERATION IT IS WORSE TURNING LEFT OR RIGHT BUT ALSO DOES THE SHAKING GOING STRAIGHT,THE DEALER CALLED GM ENGINEERING AND SO FAR THEY HAVE DONE NOTHING IT HAS BEEN A MONTH NOW AND I AM NOT THE ONLY ONE THAT HAS THIS PROBLEM THIS CAR IS AN ALL WHEEL DRIVE ENVISION PREMIUM 2
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11044239November 7, 2017
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2017 BUICK ENVISION. THE CONTACT STATED THAT THE HEADLIGHTS FAILED TO ILLUMINATE UP TO STANDARDS. THE LOCAL DEALER (TODD WENZEL BUICK GMC OF GRAND RAPIDS, 2727 28TH ST SE, GRAND RAPIDS, MI, 49512) WAS MADE AWARE OF THE FAILURE; HOWEVER, NO ADDITIONAL ASSISTANCE WAS OFFERED. THE MANUFACTURER WAS ALSO CONTACTED AND STATED THAT THERE WAS NO FAILURE. ADDITIONAL ASSISTANCE WAS NOT OFFERED. THE FAILURE MILEAGE WAS APPROXIMATELY 20.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11039543October 25, 2017
EXTERIOR LIGHTING
THE HEADLIGHT ILLUMINATION ON THE 2017 BUICK ENVISION OR INADEQUATE. THEY ARE DIM AND LACK DISTANCE PROJECTION EVEN ON BRIGHT. WE CAN BARELY SEE TO GET UP AND DOWN THE HILL OF OUR DRIVEWAY. WE DO NOT DRIVE AT NIGHT UNLESS WE KNOW THE ROAD WELL. THE HEADLIGHTS SHOULD BE RECALLED BECAUSE THEY WILL CAUSE ACCIDENTS AND THERE WILL BE LAWSUITS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11025352September 25, 2017
EXTERIOR LIGHTING
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
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11016177August 18, 2017
AIR BAGS, SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC)
EVERY SAFETY SYSTEM. ABS, STABILITY CONTROL, TRACTION CONTROL, AWD, AIR BAGS FAULT MESSAGES AND SERVICE LIGHTS ARE ON. VEHICLE RETURNED TO DEALER FOR REPAIR ON 7/11/2017 AND STILL AT DEALERSHIP TODAY (40 DAYS LATER) WITH NO KNOWN RESOLUTION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11014575August 11, 2017
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2017 BUICK ENVISION. THE CONTACT STATED THAT WHILE HIS WIFE WAS DRIVING AT VARIOUS SPEEDS, THE ACCELERATOR PEDAL WAS TOO SMALL FOR HER FOOT. THE VEHICLE WAS TAKEN TO THE CAPPELLINO BUICK GMC DEALER LOCATED AT 5411 TRANSIT RD, WILLIAMSVILLE, NY 14221; (716) 650-4471 WHERE IT WAS CONFIRMED THAT THE ACCELERATOR PEDAL WAS TOO SMALL BUT THERE WAS NO REMEDY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT CONTACTED AND WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 2,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11002436June 30, 2017
UNKNOWN OR OTHER
KEYLESS, START/STOP ENGINE KEEP RUNNING AWHILE I LOCK DOORS IN WHICH I FORGET TURN ENGINE OFF. NOT SAFE AND COULD GETTING ENGINE FIRE CAUSE LONG RUNNING ENGINE, IDLE TOO LONG. COULD VOID WARRANTY IF DAMAGE ENGINE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11001915June 28, 2017
SERVICE BRAKES
JULY 2016 CHOSE 2016 BUICK ENVISION FOR FORWARD COLLISION ALERT AUTOMATIC BRAKING SYSTEM - APRIL 2017 GOT A LETTER FROM GM STATING "ENVISION CATALOG INADVERTENTLY STATED THAT FORWARD COLLISION ALERT AUTOMATICALLY ENGAGES THE VEHICLE BRAKES. IT DOES NOT ENGAGE YOUR BRAKES." WHEN WE CONTACTED THE CUSTOMER ASSISTANCE CENTER - FOUR PEOPLE LATER - WE WERE TOLD THAT GM WAS NOT PREPARED TO ADD THE FEATURE WE WERE LEAD TO BELIEVE WE HAD, WHICH WAS THE MAIN REASON WE CHOSE THIS VEHICLE IN THE FIRST PLACE. OUR GM CUSTOMER CASE NUMBER IS 299-450-8712 AND THE 4TH PERSON WE SPOKE WITH WAS KATRINA AT 1-866-790-5600 EXTENSION 5911824. [YES THE CAR IS 'SAFE' TO DRIVE BUT 'NO' IT DOES NOT HAVE THE ADDITIONAL SAFETY FEATURE AS PRESENTED. TRUTH IN ADVERTISING IS IMPORTANT. WE WOULD NOT HAVE SELECTED THIS VEHICLE LAST YEAR IF WE HAD KNOWN THE 'TRUTH' THEN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10986107May 17, 2017
EXTERIOR LIGHTING
2 HOURS AFTER SUNRISE OR 2 HOURS BEFORE SUNSET, IF DRIVING ON A SUNNY DAY AND DRIVE INTO TREE SHADOWS, BOTH THE INSTRUMENT PANEL AND THE INTELLILINK SYSTEM DISPLAYS GO COMPLETELY DARK. THIS IS WITH NO EXTERNAL LIGHTS ON (WHY SHOULD THEY BE ON A BRIGHT SUNNY MORNING OR EVENING?). RETURNING TO SUNLIT STRETCHES DO NOT MAKE THE PANELS GO BRIGHT AGAIN. YOU HAVE TO TURN OFF THE IGNITION AND RESTART THE CAR TO BRING THE PANELS BACK TO DAYLIGHT INTENSITY. YOU HAVE TO STARE AT THE DARK PANELS FOR 5 SECONDS TO SEE IF YOU CAN READ ANYTHING, WHICH YOU CANNOT, AND THIS IS MAKING FOR EYES-OFF-THE-ROAD-TIME VERY DANGEROUS. MADE A SERVICE APPOINTMENT 2/22, BUT ONLY THE SALESMAN AND SERVICE WRITER LOOKED AT CAR IN THE SERVICE LANE AND STATED NOTHING WRONG. THE CAR DID NOT ENTER THE SERVICE BAYS AT ALL, BUT ONLY 1 SERVICE REQUESTED SO FAR.THIS PROBLEM HAS HAPPENED 3 TIMES; 2/22, 4/16, AND 5/11/17. I SAW ON A BUICK ENVISION TROUBLE WEB PAGE WHERE 1 PERSON WITH SAME PROBLEM SAID THEY FOUND A SERVICE BULLETIN FOR THIS, BUT NO REFERENCE TO WHERE THEY FOUND IT OR THE BULLETIN ITSELF. I AM STILL LOOKING AND AM GOING TO MAKE ANOTHER SERVICE APPOINTMENT, BUT IN PERSON THIS TIME AND NOT VIA THE DEALER'S WEB PAGE. THIS IS A DANGEROUS DRIVING SITUATION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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