Buick Encore GX Complaints

152 consumer complaints on file.

#11742093June 4, 2026
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
1. What component or system failed or malfunctioned, and is it available for inspection upon request? Answer: I only have 34,200 miles on my 2022 Buick Encore GX and when I put my car in park, I get a warning message on the dashboard telling me "Shift to Park" but I am already in park and my car won't shut off. Why at 34,000 miles? 2. How was your safety or the safety of others put at risk? Answer: What if the car thinks it isn't in Park and starts rolling hitting a child, another car, or building? 3.Has the problem been reproduced or confirmed by a dealer or independent service center? Answer: Yes, and it is a known issue with the make and model car I have a 2022 Buick Encore GX but no Recall has been made. This is dangerous and needs to be a recall. 4. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? Answer: A "Shift to Park" message comes up on dashboard even though in the bottom right corner it has a P that it is in park. The computer doesn't recognize it's in park.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11739230May 21, 2026
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
The contact owns a 2024 Buick Encore. The contact stated that while attempting to start the vehicle, the instrument panel displayed a blank screen. In addition, the contact stated that the failure occurred every 31 seconds. The vehicle was taken to the dealer where it was diagnosed with a failed VCU module. The contact was informed that the VCU module needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. In addition, the contact was informed that the repair was not covered under an unknown recall or warranty program. The failure mileage was approximately 55,300.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11738174May 15, 2026
ELECTRICAL SYSTEM
The instrument panel gets really hot. I've taken the car to a dealer to diagnose the problem but they say that that can't find anything wrong .There were no warning lights or any message. I purchased the car in 2025 and it already had a little over 10,000 miles on it. Not just the instrument panel gets hot, but, also yhe panel where the radio is.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11735946May 5, 2026
POWER TRAIN
A 2021 Buick Encore GX with 66,828 miles experienced sudden transmission failure while driving. The vehicle lost forward gear engagement and began slipping, creating an immediate safety risk to the driver and other motorists due to unexpected loss of vehicle propulsion and control. The vehicle was diagnosed by an authorized GM dealership. Diagnostic codes P2714 (Transmission Control Solenoid Valve 4 Stuck Off) and P0700 (Transmission Control Module Request) were confirmed. The transmission fluid was found to have a burnt odor indicating severe internal damage. The check engine light was the first warning symptom, followed by slipping and loss of forward gear. General Motors previously issued Technical Service Bulletin 24-NA-009 in March 2024 specifically identifying DTC P2714 on the 2021 Buick Encore GX as a known internal defect affecting model years 2020 through 2024. This bulletin confirms GM was aware of this defect prior to this vehicle's failure. Despite issuing this bulletin, GM has not issued a recall, leaving owners of affected vehicles responsible for repairs caused by a known manufacturer defect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11735353May 3, 2026
ENGINE
The 1.3L turbo caused metal fragments to get into my engine which in return caused the transmission to fail. My 2021 Buick encore gx has been in the shop since early February 2026 at Garber Buick in Fort Pierce Florida. The first diagnosis was solenoids needed to be replaced, after the solenoids were replaced they told me the engine needed to be replaced, once the engine was put in Garber Buick told me the transmission now needed to be replaced. GM motors have been involved I have case number and a case manager who has informed me that not only do they want me to pay 5,600 dollars after the first quote for the engine was 9,800 but they brought that price down to 5,600 they now since its the transmission want me to pay another 6,000 even though the car is only 2021 and the turbo caused all of this to happen. I have done some more research and GM has multiple lawsuits against them for turbo and transmission failures where GM told dealers to downplay issues.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11733173April 23, 2026
ENGINE, POWER TRAIN, VEHICLE SPEED CONTROL
Turbocharger is defective. Reduced engine power. Engine Power reduced shows up on my dashboard. I bought the car brand new at Lindsey Buick in Ohio. This car is too young for this problem. Lindsey Buick and GM need to stand up to accountability and transparency when it comes to delivering top quality products. My vehicle almost caused a horrific accident by not accelerating fast enough. I am [XXX] , a widow, and in need of my car being fixed. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11732027April 18, 2026
ENGINE, FUEL/PROPULSION SYSTEM
My vehicle suddenly stalled and completely shut off while I was driving. No warning lamps, messages or other symptoms to alert me there was any engine issues. I was definitely put in danger as I was driving at rush hour in a 6 lane busy US 1 Federal Highway. The vehicle was stalled, without any power, in the middle lane with cars and trucks swerving around me at the last minute. I called 911 immediately and they dispatched cruisers to help push my vehicle across 4 lanes of traffic. This meant having to block 4 lanes of moving traffic. It was a long 10 minutes of waiting as angry drivers were leaning on their horns in frustration. AAA flatbed towed my vehicle to a near mechanic's shop, but it was after hours and had to be left there until morning. The mechanic inspected the problem and confirmed the issue was a fuel module and fuel pump failure. How does this happen without any alerts to the driver? How can you prepare a driver of such a serious engine failure putting that driver and other surrounding drivers at such a serious risk? This should be a safety recall and fixed by the dealer without charge to the driver. That is, if the driver is still alive.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11730354April 10, 2026
BACK OVER PREVENTION
The contact owns a 2024 Buick Encore GX. The contact stated that while reversing, the rear-view camera displayed a blurry image, and the rear-view camera later displayed a solid red image. The vehicle was taken to the dealer; however, the contact was informed that there were no issues with the rear-view camera image. The failure reoccurred, but the failure was not duplicated. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact referenced an unknown related recall; however, the VIN was not associated with a recall. The contact stated that the vehicle was unsafe to drive. The manufacturer was not made aware of the failure. The failure mileage was approximately 10,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11728490April 1, 2026
POWER TRAIN, UNKNOWN OR OTHER
Sealed transmission found "bone dry" at approximately 13,000 miles. No consumer-accessible dipstick. Complete transmission failure January 2, 2026. Second complete powertrain failure March 14, 2026, nine days after first repair completed. Symptoms on second failure (loss of power, hollow tumbling sound) consistent with engine bearing/connecting rod failure matching Cook et al. v. General Motors (Case No. 1:26-cv-00229, D. Del.) covering 1.2L/1.3L turbo engines. Dealer diagnosed "battery issue" on second failure and provided indefinite loaner. Vehicle purchased June 2025. Two failures within 9 months and 13,000 miles on a sealed powertrain system the consumer cannot inspect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11728489April 1, 2026
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
nStar remote diagnostic system returned five false-negative results across two confirmed mechanical failures. January 2, 2026: two diagnostics at 5:50 PM and 5:53 PM returned "No Error Code Found" while the transmission was actively failing. At 8:39 PM, the system identified P0700 and P2714 (Transmission System Failure, "Service within 1 day"). March 14, 2026: two diagnostics at 11:14 AM and 11:17 AM returned "No Error Code Found" while the vehicle could not exceed 20 mph on a highway. OnStar agent instructed a permanently disabled driver with a [XXX] passenger to continue driving during the first failure. GM issued a September 2025 TSB for "Loss of OnStar Connectivity" affecting all makes. FTC entered a 20-year consent order against GM/OnStar in January 2026. The Muhammad v. General Motors class action (E.D. Mich.) documents identical OnStar false negatives before engine seizures on the 6.2L platform. OnStar's diagnostic system appears unable to detect powertrain failures in sealed components across multiple engine platforms. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11728488April 1, 2026
ENGINE, POWER TRAIN
Second complete powertrain failure on March 14, 2026 at 13,993 miles, nine days after first repair (complete transmission replacement for bone-dry sealed transmission). Symptoms: sudden loss of power on highway (unable to exceed 20 mph with accelerator fully depressed), hollow sound, noise described as "like a rock tumbling around inside." OnStar diagnostics returned "No Error Code Found" twice (11:14 AM and 11:17 AM) during active failure. Dealer (Loveland Buick GMC) diagnosed "battery issue" but provided indefinite loaner with no return date. Symptoms are consistent with engine bearing or connecting rod failure matching Cook et al. v. General Motors (Case No. 1:26-cv-00229, D. Del., filed March 4, 2026) covering 1.2L/1.3L turbo engines in the Buick Encore platform. Complaint alleges GM knew about defect "since 2022, if not earlier" and instructed dealers to tell consumers vehicles are "operating normally." First failure involved sealed transmission running with zero fluid. Skipped oil change after transmission repair (documented in GM Executive Resolution emails) may have allowed metal contamination to damage engine components. Requesting investigation into whether dealer's "battery" diagnosis was accurate or whether actual diagnostic codes indicate engine failure consistent with Cook v. GM class pattern.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11727335March 26, 2026
UNKNOWN OR OTHER
Shifter to park message showing on dash and Vehicle will not stop beeping and drains the battery and you can not lock the car. This is a know problem with Buick Encore 2023 and Buick has not recalled it and did not cover the cost of the repair, which cost me $659.68 plus tax.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11726538March 23, 2026
ELECTRICAL SYSTEM, VISIBILITY/WIPER, BACK OVER PREVENTION: WARNINGS
My 2025 Buick Encore GX has experienced an ongoing failure of the rear backup camera system. The issue began intermittently in February 2026, and earlier this month (March) it has progressively worsened. The camera now does not function at all. When shifting into reverse, the display often shows a black screen with a “camera unavailable” warning message. On some occasions, the camera briefly functions but displays severe distortion, including abnormal colors, flickering, and warning symbols overlaid on the image. The issue continues to occur intermittently and unpredictably. This failure creates a safety concern because the backup camera is a required safety feature intended to assist with rear visibility while reversing. The malfunction reduces visibility and increases the risk of not seeing objects, vehicles, or pedestrians behind the vehicle. The problem has not yet been inspected by the dealership due to limited appointment availability. I have documented the issue with photos and video showing the malfunction, including distortion and loss of image. Approximately 8 weeks after purchasing this vehicle in March 2025 (5/3/25) the Digital Instrument Cluster (driver information center) and infotainment display went completely black while driving, leaving no visible speed, fuel level, or other critical vehicle information visible to the driver. This raises concern about the reliability of the vehicle’s electronic systems, particularly as the backup camera— another critical safety feature— is now also malfunctioning. This issue has progressed from intermittent to consistent failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11726256March 23, 2026
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: WARNINGS
Component: Parking Assist / Driver Assistance Sensors / Object Detection Incident Description: While operating my Buick Encore GX, I executed a controlled, low-speed right turn and struck a stationary structural column within the vehicle’s path. The column was a fixed, solid object located in close proximity to the vehicle—precisely within the range the vehicle’s parking assist and object detection systems are intended to detect. No audible or visual warning was provided at any time prior to impact. According to the owner’s handbook, these systems are designed to detect nearby obstacles and provide alerts during low-speed maneuvers, including turning and parking. The conditions of this incident fall directly within those operating parameters. The system’s failure to detect and warn of a clearly present obstacle constitutes a safety defect. Safety Risk: The driver assistance system failed to perform as represented, creating a heightened risk of collisions with stationary objects in low-speed maneuvers. Drivers relying on these systems cannot reasonably expect alerts to avoid collisions in confined spaces such as parking structures or tight turns.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11725215March 18, 2026
FUEL/PROPULSION SYSTEM
the evaporative emissions purge pump or an ECM calibration fault code P0521
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11725113March 17, 2026
SERVICE BRAKES, ENGINE, ELECTRICAL SYSTEM
I am reporting a serious safety issue with my 2023 Buick Encore GX that repeatedly shuts off while driving and doesn’t restart when auto stop is on, it leaves me stranded in traffic. The vehicle has been in the shop multiple times since February 13, and the issue has not been resolved. A service advisor has stated he is not comfortable putting me back in the vehicle and wants to help get me out of this car. I am requesting escalation, a case number, and immediate resolution. After having the oil changed in February, the check engine light came on soon after. Car had left me stranded prior to the battery being replaced. After 4 times in the same shop, they say a bad ground connection may now be the problem, however they also said they recharged the battery the visit prior.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11724685March 16, 2026
ELECTRICAL SYSTEM, BACK OVER PREVENTION: WARNINGS
In my car there is an electrical issue with the radio. Sometimes when I’m backing up and using the camera the lane assistance doesn’t work properly which can cause someone to back into things if they are using it. Also another issue it has is when I’m driving the entire radio and dashboard flicks and the screen goes out which is dangerous when driving because now I’m not sure what my speed level is checking gas levels if your on phone calls it isn’t consistent. I think this is a major safety issue not sure if it’s electrical but the dashboard and screen goes out together randomly and it affects reverse driving and just driving in general.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11723671March 11, 2026
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
I am reporting a defect involving my **2025 Buick Encore GX AWD manufactured by General Motors. Within two days of purchasing the vehicle, the dashboard displayed the warning message “Service Charging System – Vehicle May Stall.” I contacted the dealership on the third day of ownership and was instructed to bring the vehicle in for service. Since that time the vehicle has required multiple repair visits related to the charging system. Repairs included diagnosis of the electrical charging system, replacement of the alternator, and replacement of wiring harness components related to the charging system. I later learned the alternator had already been replaced prior to my purchase of the vehicle, and it required replacement again after purchase during the repair process. Because the charging system warning appeared almost immediately after purchase, I am concerned the defect may have existed prior to the vehicle being sold. Although the warning message is not currently appearing after the most recent repair, the defect occurred almost immediately after purchase and required repeated service visits. The vehicle still does not appear to operate normally. While driving at a steady highway speed, pressing the accelerator sometimes results in no immediate response. There can be a delay of approximately one to two seconds before the vehicle begins accelerating even when additional pressure is applied to the accelerator pedal. I have also noticed the engine sounds louder than expected while idling. Because the original warning indicated the vehicle may stall and the vehicle continues to demonstrate abnormal acceleration response, I believe this may represent a potential safety concern. I sought resolution with the manufacturer, however the manufacturer has not accepted responsibility for the condition. I am submitting this complaint so the issue is documented in case other owners experience similar charging system or acceleration problems.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11723351March 10, 2026
POWER TRAIN
The contact owns a 2021 Buick Encore GX. The contact stated that while attempting to park the vehicle, the message to “Shift to Park” was displayed while the vehicle was already shifted in park(P). The contact stated that several attempts to shift to park were needed to clear the message. On several occasions, the contact drove the vehicle and then shifted back to park(P) for the message to be cleared. The dealer was contacted. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 58,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11720196February 24, 2026
UNKNOWN OR OTHER
Purge pump failure occurred at 15000 miles , no lights were active on dash prior. now have a persistent check engine light .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Buick Encore GX