The contact rented a 2026 Buick Encore GX. The contact stated that while making left or right turns on several occasions, the vehicle accelerated and jerked. The contact stated that on one occasion while making a left turn, the vehicle jerked and accelerated, and the vehicle crashed into a column in a parking garage. No injury was sustained. A Police report was not filed. The vehicle was towed to the rental car location. The contact was unaware of whether the vehicle was diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 17,153.
While driving my 2025 Buick Encore GX Avenir, I experienced a sudden, catastrophic electronic and mechanical failure. Without warning, the brake pedal became extremely stiff, requiring massive physical effort to slow the vehicle down. Simultaneously, the dashboard displayed warning lights indicating that both the StabiliTrak system and the Power Steering system were disabled, causing a sudden loss of steering assist.The vehicle was towed via Buick Roadside Assistance to Ewing Buick in [XXX]. This simultaneous failure of braking, steering, and stability control represents an extreme safety hazard. The vehicle is currently at Ewing Buick, who is the dealership that sold me the vehicle in October 2024. The failure was accompanied by the warning lights on the dashboard at the same time of brake failure. I am a liver transplant and I bought this car so that I would have a safe vehicle I am now concerned because of possible blunt trauma to my abdomen if I have an accident. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
No injuries · No fire · No crash
When the vehicle is at a stop, with the car in drive, the vehicle will shut off. The vehicle needs to be put back into Park and restarted. It then sometimes shuts off again and I have to repeat the sequence. This happens when it is in idle load reduction.... For gas saving.
No injuries · No fire · No crash
CAR BEGAN GIVING AN ALERT THAT SAID "SHIFT TO PARK" WHEN VEHICLE WAS CLEARLY IN PARK BUT CAR WOULD NOT SHUT OFF. I CALLED BUICK CUSTOMER SERVICE, THEY SAID TO TAKE IT TO A DEALERSHIP & HAVE THE PROBLEM CONFIRMED WITH THE SERVICE DEPT. & THEY WOULD OPEN A CASE FOR ME. (THEY DID NOT TELL ME NOT TO HAVE IT FIXED). I KNEW THERE WAS A CLASS ACTION LAWSUIT REGARDING THIS ISSUE, YET NO RECALL AS OF YET. THE DEALERSHIP CONFIRMED THE PROBLEM (AS LISTED IN THE LAWSUIT). I HAD TO PAY $503 AFTER THEY GAVE ME A $100 GOODWILL DISCOUNT. I CALLED BUICK BACK TO EXPLAIN THAT I HAD THE CAR FIXED AT MY EXPENSE (I HAD NO CHOICE-THE CAR WOULD NOT SHUT OFF) & ASKED HOW TO GO ABOUT BEING REIMBURSED FOR A KNOWN ISSUE WITH THE CAR. I WAS TOLD THAT SINCE THE DEALERSHIP GAVE ME A DISCOUNT THAT THERE WAS NOTHING ELSE THAT CAN BE DONE. I ASKED ABOUT OPENING A CASE & WAS TOLD THAT SINCE MY CAR WAS FIXED, THERE IS NO CASE TO OPEN. I HAVE ASKED TO HAVE MY CALL ESCALATED TO A SUPERVISOR & AM STILL WAITING ON A RETURN CALL. I HAVE TO ASSUME THAT SINCE THERE IS NO RECALL, THE SHIFTER WAS REPLACED WITH ONE THAT WILL MOST LIKELY FAIL AGAIN. THIS IS UNACCEPTABLE. I HAVE HAD THE CAR FOR ONE YEAR. A RECALL SHOULD BE ISSUED FOR THE PARK SHIFTER FAILURE. AND I SHOULD BE REIMBURSED FOR HAVING TO PAY FOR IT.
No injuries · No fire · No crash
The contact owns a 2024 Buick Encore GX. The contact stated that while driving at an undisclosed speed, the contact received a phone call and the infotainment screen and the display for the weather and climate control system below the infotainment screen darkened and then became inoperative. The buttons below and around the center console remained operable; however, the contact was unable to see what functions were being selected or controlled because the display was dark. The infotainment screen was also inoperative, preventing the contact from viewing the functions that were controlled. The vehicle was taken to a dealer, where it was diagnosed and determined that an audio software update was needed. The vehicle was repaired; however, the failure persisted. The manufacturer was notified of the failure. The failure mileage was approximately 25,000.
No injuries · No fire · No crash