BMW X5 Complaints (2024)

144 consumer complaints on file.

#11639623January 30, 2025
VISIBILITY:REARVIEW MIRRORS/DEVICES
Center rear view mirror stopped working and was replaced by Chapman BMW of Chandler but was replaced with a small aftermarket mirror that is causing dangers images in the mirrors because it’s splitting the image with the non manufactured mirror they replaced in my vehicle. I have attempted to resolve issues with Chapman BMW of Chandler and BMW North American customer care but was unsuccessful in getting a new manufacturer stock mirror reinstalled in my vehicle. The morrow placed in my vehicle is obscuring the vision of all oncoming traffic at night which is putting me at serious risk of an accident. I am requesting a mirror directly from factory to match the mirror that came stock in the vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11639527January 30, 2025
ENGINE, POWER TRAIN
I purchased this BMW X5 xDrive50e vehicle from BMW showroom in kalamazoo, MI as a pre-owned vehicle. It looks like this particular vehicle had already reported an drivetrain issue based on the NHTSA complaint: [XXX] Looks like Drivetrain malfunction issue is a recurring one in BMW X5 50e and hit with the same issue on [XXX]. Here, i want to file a complaint regarding a safety issues with this 2024 BMW X5 xDrive50e, which currently has 14,065 miles. Vehicle started showing 2 Error messages. (1) Drivetrain Malfunctions Error stating that driving is not possible and asking to call the roadside assistance. (2) Regenerative braking of the vehicle is disturbed. It is possible to continue driving and asking to schedule a service appointment. On seeing these messages, called the BMW SoS line and informed them about the issue and towed the vehicle to the nearest service center. After running the diagnostics on the vehicle, Service center confirmed that EGS diagnostics test is inconclusive and mechatronics parts require a replacement. Service center stated that some of the parts are available within the country and few has to be shipped from Germany. Currently, vehicle is in service center waiting for the parts to get replaced. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11639321January 29, 2025
SERVICE BRAKES, HYDRAULIC, ELECTRONIC STABILITY CONTROL (ESC)
The contact owns a 2024 BMW X5. The contact received notification of NHTSA Campaign Number: 24V104000 (ELECTRONIC STABILITY CONTROL (ESC), SERVICE BRAKES, HYDRAULIC); however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part to repair the vehicle was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11638784January 27, 2025
FORWARD COLLISION AVOIDANCE
The contact owns a 2024 BMW X5. The contact stated while driving approximately 35 MPH, the Forward Collision Avoidance warning light illuminated. The contact stated that the vehicle stopped when the warning light illuminated. The contact stated that the brake pedal was not depressed. The contact had taken the vehicle to a local dealer, where it was diagnosed; however, the failure was not duplicated. The vehicle was not repaired. The contact stated that the failure reoccurred. The manufacturer was not informed of the failure. The failure mileage was approximately 9,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11638357January 24, 2025
ELECTRONIC STABILITY CONTROL (ESC), SERVICE BRAKES, HYDRAULIC
The contact owns a 2024 BMW X5. The contact received notification of NHTSA Campaign Number: 24V104000 (ELECTRONIC STABILITY CONTROL (ESC), SERVICE BRAKES, HYDRAULIC); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11635847January 14, 2025
ELECTRICAL SYSTEM, BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING
The rear cross traffic sensor does not warn when there is oncoming traffic. It puts me, my passengers and other cars at a safety risk. BMW Palm Springs investigated and tested and states that the system is not providing any error messages. But in physical testing the system does not work as described in the BMW marketing video [XXX] . I have owned this car for six months and the rear cross traffic sensor has never worked. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11635804January 14, 2025
ELECTRONIC STABILITY CONTROL (ESC), SERVICE BRAKES, HYDRAULIC
The contact owns a 2024 BMW X5. The contact received notification of NHTSA Campaign Number: 24V104000 (Electronic Stability Control (ESC), Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11633156December 30, 2024
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
2024 July summer time, the compressor started same issue as the temperature increased. All of a sudden, the car was started showing major “drivetrain error” and “high voltage battery error”. I have taken the car again back to the same dealership and this time the car was starting to show major system failures. I have kept BMW in the email loop and at the first instance itself I have called out that cooling issues can cause battery issues, and it happened exactly like that after 7 months. Car was with the dealership from 07/22/2024 mileage: 7896 to 07/24/2024. Dealership said this was just a software issue even though there were errors related to high voltage, after 3 days, dealership simply updated the software and cleared all the issue and related the car stating that everything fixed. I have attached the service appointment letter for this issue. It looks like they wanted me to cover the 12 months after delivery so that they can be safe with lemon law, and it proved true with next incident. After the 3 months, a terrific incident happened on [XXX] Mileage:10,561. I was taking my [XXX] daughter for a doctor’s appointment along with my [XXX} daughter and my wife. It was a short trip less than 5 miles from my home. While in the state highway, while driving ,all of a sudden the car lost all of its power car had 12 miles of electric range and 227 miles of gas range, I have photo proof from this time either from electric motor and from the gasoline engine and stalled and stopped in the middle of the road with the EXACT SAME problem on “drive train error” mentioned above serviced on 07/22/2024. There was a truck behind us and the driver had to sudden break not to rear end us. The situation was terrific, and I cannot explain it through letters here. My wife and my [XXX] panicked, and they had to went through the trauma. I was thrown into a situation by BMW and the since I purchased a costly brand-new car for my family and trusting BMW,still in dealer INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION AC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11632739December 27, 2024
ELECTRONIC STABILITY CONTROL (ESC), SERVICE BRAKES, HYDRAULIC
The contact owns a 2024 BMW X5. The contact received notification of NHTSA Campaign Number: 24V104000 (Electronic Stability Control (ESC), Service Brakes, Hydraulic); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11632623December 27, 2024
ELECTRONIC STABILITY CONTROL (ESC), SERVICE BRAKES, HYDRAULIC
The contact owns a 2024 BMW X5. The contact received notification of NHTSA Campaign Number: 24V104000 (ELECTRONIC STABILITY CONTROL (ESC), SERVICE BRAKES, HYDRAULIC); however, the part to do the recall repair was unavailable. The local dealer was contacted and it was confirmed that the part was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced the failure. The VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11632281December 24, 2024
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
This is a known recall and no remedy has been made available by BMW. This puts me and anyone riding with me at risk of injury or death.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11631730December 20, 2024
SERVICE BRAKES, HYDRAULIC, ELECTRONIC STABILITY CONTROL (ESC), ENGINE
The contact owns a 2024 BMW X5. The contact stated that while driving at undisclosed speeds, the vehicle stalled while driving through ankle-height water. The kill switch was stuck. After the failure, the engine overheating warning light illuminated. The contact received notification of NHTSA Campaign Number: 24V104000 (Electronic Stability Control (ESC), Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The local dealer was contacted. The vehicle was towed to the local dealer but was not diagnosed or repaired. The undercarriage of the vehicle had sustained unknown damages during transportation. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The approximate failure mileage was 4,023. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11629601December 9, 2024
ENGINE, FUEL/PROPULSION SYSTEM
The vehicle first reported a drivetrain malfunction and the message said to continue driving with reduced engine performance. The vehicle did get us home. I tested it the following day and received the same fault after a couple of miles of driving. The vehicle was towed to the dealer, a 50 mile trip. After a couple of weeks the dealer stated that the vehicle was ready for pickup. I got in the vehicle and 1.5 miles later received a drive fault warning me to stop carefully and turn off drive ready mode. I was driving on a very busy narrow road looking for a place to pull over when the vehicle lost all motive power. Having no choice but to try and pull over very quickly as we were going up a hill. The police had the vehicle towed and returned us to the dealer. Losing all motive power without warning is I believe a serious safety issue. The vehicle has been with the dealer now 5 weeks with no resolution of the problem. I’ve told them that I want a full root cause investigation in writing before the vehicle is released back to me. I have zero confidence in the vehicle now.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11628699December 3, 2024
SERVICE BRAKES
My car was recently fixed and the recall was remedied but still the recall has not been removed
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11628511December 3, 2024
SERVICE BRAKES
NHTSA RECALL NUMBER: 24V104 - IN RELATION TO THIS RECALL FILED ON 12 FEB 2024 I HAVE EXPERIENCED RANDOM ANOMALIES WITH THE EFFECTIVENESS OF MY VEHICLES BRAKING WHICH DIDN'T ALARM ME BECAUSE I ATTRIBUTED THEM TO ROAD CONDITIONS OR MY LATENESS IN APPLYING THE BRAKES... SOME OTHER THING THAN A DEFECT IN THE BRAKING SYSTEM. I WAS NOT AWARE OF THE RECALL NOTICE AS I DID NOT RECEIVE ANY NOTIFICATION OF THIS DEFECT FROM BMW ALTHOUGH AT ONE POINT SOMETHING CAME UP ON THEIR (BMW) APP FOR THE VEHICLE BUT QUICKLY DISAPPEARED BEFORE I HAD AN OPPORTUNITY TO READ IT. IT HAS BEEN TEN MONTHS SINCE THIS NOTICE WAS ISSUED, I CANNOT SEE ANYWHERE THAT IT HAS BEEN RECANTED, AND KNOWING I AM DRIVING A VEHICLE WHERE THE BRAKING SYSTEM IS SUSPECT MAKES ME NERVOUS. BMW NEEDS TO BE HELD ACCOUNTABLE AND PROVIDE ME WITH AN ALTERNATIVE VEHICLE TO DRIVE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11628111December 1, 2024
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
There is a recall on the car’s braking system that can malfunction at any moments. The issue was discovered back in Feb 2024 10 mos ago & no solution it’s a huge risk as per BMW to me my family & anyone on the road. 10 months and no solution is unacceptable it’s DANGEROUS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11627495November 26, 2024
ELECTRONIC STABILITY CONTROL (ESC), SERVICE BRAKES, HYDRAULIC
The contact owns a 2024 BMW X5. The contact received notification of NHTSA Campaign Number: 24V104000 (Electronic Stability Control (ESC), Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11627431November 26, 2024
SERVICE BRAKES, UNKNOWN OR OTHER
My vehicle has been on a safety recall since February, 2024 and I have taken it to dealership few times they didn't fix it. I called them many times about the issue they just keep ignoring me and failing to fix it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11626358November 20, 2024
ELECTRONIC STABILITY CONTROL (ESC), SERVICE BRAKES, HYDRAULIC
The contact owns a 2024 BMW X5. The contact received notification of NHTSA Campaign Number: 24V104000 (Electronic Stability Control - ESC, Service Brakes, Hydraulic) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that his wife was in a parking lot driving at approximately 3 MPH when she depressed the brake pedal and the vehicle was not slowing. The contact stated that his wife had to use more force than normal to depress the pedal. The contact stated that she had not observed any warning lights. The contact stated that his wife crashed into the parking lot stop block and that the front end of the vehicle crashed into a steel fence. The contact stated that the front bumper had scratches and some dents. There was no damage to the headlights or the grill. The contact stated that his wife was not injured. The contact had driven the vehicle to a dealer to have the vehicle diagnosed. The vehicle was not diagnosed and had not been repaired. The failure mileage was approximately 4,500. VIN tool confirms parts not available.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11625273November 14, 2024
ELECTRONIC STABILITY CONTROL (ESC), SERVICE BRAKES, HYDRAULIC
The contact owns a 2024 BMW X5. The contact received notification of NHTSA Campaign Number: 24V104000 (Electronic Stability Control, Service Brakes, Hydraulic) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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