BMW 328i Complaints

2,583 consumer complaints on file.

#10810529December 15, 2015
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM, ELECTRICAL SYSTEM, VISIBILITY/WIPER
TL* THE CONTACT OWNS A 2011 BMW 328I. WHILE DRIVING AT VARIOUS SPEEDS AND ATTEMPTING TO UTILIZE THE DEFROST TO CLEAR THE WINDSHIELD, THE DEFROSTER FAILED TO WORK. THE CONTACT ALSO NOTICED AN ABNORMAL BURNING ODOR IN THE VEHICLE. IN ADDITION, THE FRONT WINDOWS WOULD NOT ROLL UP OR DOWN INTERMITTENTLY. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING; HOWEVER THE FAILURE COULD NOT BE DUPLICATED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 35,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10809632December 11, 2015
ENGINE, STEERING
BOLT SECURING SERPENTINE BELT TENSIONER ASSEMBLY AGAINST ENGINE BLOCK BROKE OFF . THE BELT TENSIONER ASSEMBLY ALSO BROKE. THE SERPENTINE BELT COMPLETELY CAME OFF RENDERING VEHICLE UNDRIVEABLE. HAPPENED WHEN VEHICLE WAS STATIONARY. VEHICLE WAS TOWED TO REPAIR SHOP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10809308December 9, 2015
UNKNOWN OR OTHER
I WAS DRIVING DOWN THE FREEWAY WITH MY SON IN THE BACK SEAT WHEN ALL OF A SUDDEN I HEARD A REALLY LOUD EXPLOSION. I HAD NO IDEA WHAT HAD HAPPENED, IT ALMOST SOUNDED LIKE A LOUD GUNSHOT. I HEARD PARTICLES FALLING ON MY CAR, BUT I DID NOT KNOW WHAT THEY WERE. I GOT OFF OF THE FREEWAY JUST TO MAKE SURE THAT IT WASN'T MY CAR. SURE ENOUGH, WHEN I GOT OUT, I SAW A BASKETBALL SIZE HOLE IN MY MOON ROOF. I KNEW THAT NOTHING HAD HIT THE MOON ROOF BECAUSE I HAD NOT GONE UNDER AN OVERPASS NOR I HAD I SEEN ANYTHING COMING AT ME THAT WOULD HAVE CAUSED THIS DAMAGE. I WENT HOME AND CHECKED ON THE INTERNET AND SAW DAMAGE TO ANOTHER BMW THAT LOOKED ALMOST IDENTICAL TO MINE. THE DRIVER OF THAT VEHICLE EXPLAINED THE SAME EXPERIENCE THAT I DID, THAT HE HAD HEARD A LOUD BOOM OR POP AND THERE APPEARED A HUGE HOLE IN HIS MOONROOF. THIS EXPLODING MOONROOF PHENOMENA IS NOT JUST A BMW PROBLEM APPARENTLY. I SAW VEHICLES OF ALL TYPES THAT HAVE EXPERIENCED THIS. MY SON AND I WERE LUCKY. ALL WE EXPERIENCE WAS A HUGE SCARE AND SOME FALLING GLASS, BUT HAVE THERE BEEN MORE TRAFFIC ON THAT FREEWAY, WE MIGHT NOT HAVE MADE IT. THIS IS OBVIOUSLY A PROBLEM WITH THE AUTO GLASS THAT IS BEING INSTALLED IN THESE VEHICLES AND IS A HUGE ROAD HAZARD. THE VEHICLE MANUFACTURERS HAVE KNOWN ABOUT THIS FOR QUITE SOME TIME, AND NOTHING HAS BEEN DONE ABOUT IT . UNFORTUNATELY, LIVES MAY BE LOST AS A RESULT . SOMETHING DEFINITELY NEEDS TO BE DONE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10809309December 9, 2015
ENGINE, FUEL/PROPULSION SYSTEM, POWER TRAIN
I HAD JUST LEFT HOME AND HAD BEEN DRIVING FOR FEW MINUTES. WAS WAITING ON TOP OF A SMALL HILL AT A STOP LIGHT AND STARTED TO ACCELERATE WHEN IT TURNED GREEN. THAT IS WHEN THE CAR TURNED OFF AND STARTED TO ROLL BACKWARD DOWN A HILL. HAD TO PUT ON EMERGENCY BRAKE AND TRIED TO TURN ON THE CAR BUT NOTHING HAPPENED. SO HAD TO CRUISE BACKWARDS TO THE SIDE OF THE ROAD. POWER STEERING WAS NOT WORKING AND WAS DIFFICULT TO STEER. AFTER WATING 10 MINUTES TRIED TO RESTART CAR AGAIN AND IT TURNED ON. BROUGHT THE CAR IN TO THE BMW DEALERSHIP AND THEY SAID THEY COULD FIND ANYTHING WRONG WITH THE CAR. NOW 4 MONTHS LATER MY CAR IS NOT WORKING AT ALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10808891December 7, 2015
ELECTRICAL SYSTEM, ENGINE, VEHICLE SPEED CONTROL
WHILE DRIVING(IN MOTION) MY VEHICLE WILL COMPLETELY STOP RUNNING AND STALL OUT. I TOOK THE VEHICLE TO A MECHANIC FOR A DIAGNOSTICS, BUT HE STATED HE DIDN'T SEE ANY ISSUES. THIS HAPPENS FREQUENTLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10807294November 28, 2015
STRUCTURE:BODY
THE DRIVERS SIDE BACK DOOR WILL NOT OPEN. THANKFULLY, IT WAS REALIZED IN A NON-EMERGENCY SITUATION. AFTER RESEARCH IT SEEMS THAT THIS ISSUE IS POPULAR AMONG THIS YEAR ON THIS CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10806277November 23, 2015
AIR BAGS, SEAT BELTS
FRONT PASSENGER RESTRAINT SYSTEM MALFUNCTION UPON MOVEMENT ON CITY STREET
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10790424November 14, 2015
ELECTRICAL SYSTEM
HEADLAMP WIRING INSULATION IS FLAKING OFF. ALL INSULATION OF ALL WIRES IN BOTH HEADLAMPS HAS TOTALLY DETERIORATED WITHIN EIGHT YEARS OF MANUFACTURE LEAVING EXPOSED WIRES CREATING POTENTIAL SHORT CIRCUIT AND FIRE HAZARD. BMW'S SOLUTION IS TO BUY ANOTHER HEADLAMP AT $1,500 EACH WHICH, PRESUMABLY, WILL ALSO DETERIORATE WITHIN THE NEXT SEVEN TO EIGHT YEARS!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10788147November 3, 2015
ELECTRICAL SYSTEM, SEAT BELTS
MY 2014 BMW 328I WAS REAR-ENDED ON A FREEWAY RAMP DURING RUSH HOUR (AROUND 5PM OCT. 30, 2015). THE TRAFFIC WAS STOP AND GO. MY CAR WAS STILL WHEN THE CAR BEHIND HIT. THE IMPACT TO MY REAR BUMPER CAUSED THE SEAT BELT TO LOCK DOWN. THE SEAT BELT HELD ME VERY TIGHT (ALMOST STRANGLED) ME AND WOULD NOT EJECT NOR RELEASE. AFTER MORE THAN 5 MINS, I WAS ABLE TO PULLED IT OUT WHILE HOLDING THE EJECT BUTTON. ON TOP OF THE SEAT BELT LOCK-DOWN, MY CAR WOULD NOT RE-START. THE SYSTEM GAVE A "CHASSIS STABILITY" WARNING AND WOULD NOT RESPOND TO SHIFTING GEAR OR ANY OPERATIONS. I COULD NOT MOVE THE CAR OUT OF TRAFFIC TO THE SHOULDER. THE CAR EVENTUALLY WAS TOWED OFF THE FREEWAY RAMP. FORTUNATELY, ALL VEHICLES WERE MOVING SLOW DUE TO THE RUSH HOUR. OTHERWISE, EITHER OF THE SITUATION (LOCKED DOWN SEAT BELT OR THE STALLED VEHICLE WITH A BUMPER IMPACT) WOULD HAVE KILLED ME ON THE FREE WAY.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10787523November 1, 2015
ELECTRICAL SYSTEM
THIS IS THE SECOND TIME I AM REPORTING THIS ISSUE. A FEW YEARS AGO I WAS NOT ABLE TO OPEN MY DOORS CAUSED BY AN OBVIOUS ELECTRICAL ISSUE. THE DEALERSHIP DETERMINED IT WAS FAULTY ACTUATORS AND THEY HAD TO BE REPLACED. IT WAS A VERY EXPENSIVE REPAIR. THIS IS A SERIOUS SAFETY CONCERNED TO NOT BE ABLE TO GET IN OR OUT OF YOUR CAR TO BOTH THE DRIVER AND PASSENGERS. AFTER SOME RESEARCH, IT WAS DETERMINED THIS A KNOWN ISSUE BY BMW YET THEY REFUSE TO DO A RECALL. THE ISSUE HAS NOW HAPPENED AGAIN TO ME, AND I AM NOT ABLE TO OPEN THE DRIVERS SIDE DOOR, NOT EVEN WITH THE KEY. I WAS IN A PARKING LOT AND WAS ALMOST LEFT STRANDED UNTIL FORTUNATELY I WAS ABLE TO CRAWL IN TO GET TO DRIVERS SEAT. I AM VERY ANGRY THEY ARE NOT TAKING SERIOUS SAFETY CONCERNS INTO CONSIDERATION AND DOING A RECALL. THIS IS NOT A CHEAP FIX NOT TO MENTION A THREAT TO MY SAFETY AND PASSENGERS. BMW NEEDS TO STEP UP AND TAKE RESPONSIBILITY. I WILL NOT BE PURCHASING ANOTHER BMW (THIS IS MY SECOND). MY FIRST CAR HAD CONSTANT ISSUE WITH CHECK ENGINE LIGHT THAT WOULD NOT GO AWAY ALTHOUGH NO ISSUE FOUND WHICH WAS UNSETTLING TO DRIVE WITH. AND NOW THIS CAR IS HAVING SECOND EXPERIENCE WITH DOOR FAILURE. I WILL BE PURCHASING A CAR THAT IS SAFER NEXT TIME!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10786008October 26, 2015
ELECTRICAL SYSTEM
THE BRAKE LIGHT CONNECTION IS BAD ON THE LEFT SIDE WHICH RESULTS IN THE BREAK LIGHT NOT TO WORK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10785485October 23, 2015
SERVICE BRAKES, ELECTRICAL SYSTEM
BATTERY AND STARTER ALL CHECKED OUT. BUT BREAK PEDAL STIFFENS UP AND CAR WILL NOT START. I HAVE READ ON INTERNET AND WATCHED A FEW VIDEOS ABOUT THE SAME PROBLEM. HOW MANY PEOPLE HAVE TO SUFFER AND PAY FOR BMWS PROBLEMS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10783046October 16, 2015
AIR BAGS
PASSENGER AIRBAG AND SEATBELT LIGHT CAME ON. IT STILL ON WHETHER THERE IS SOMEONE ON THE PASSENGER SEAT OR NOT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10778977October 1, 2015
SERVICE BRAKES
I WAS DRIVING MY 2014 BMW 328I XDRIVE, SLOWING FROM ~30MPH INTO AN INTERSECTION FOR A LEFT HAND TURN IN A RESIDENTIAL/SHOPPING AREA. UPON APPLYING THE BRAKES, THE BRAKE PEDAL MOVED BUT THE CAR DIDN'T SLOW. I THEN SMASHED THE BRAKE PEDAL TO THE FLOOR, STILL THE CAR DIDN'T SLOW. I CONTINUED HOLDING THE BRAKE PEDAL AND THE CAR SHOOK VIOLENTLY FINALLY STARTED SLOWING. ONCE SLOW ENOUGH TO MAKE THE TURN, I COASTED THROUGH THE INTERSECTION AND STOPPED ON THE SHOULDER. GOING THROUGH THE TURN AND THE INTERSECTION, I WAS BEHIND A DUMP TRUCK. THE ISSUE BROUGHT ME WITHIN INCHES OF SLAMMING INTO THE BACK OF THE TRUCK, BUT LUCKILY THE TRUCK TURNED IN TIME FOR ME NOT TO HIT IT. ONCE MY CAR WAS STOPPED ON THE SHOULDER, I CALLED THE BMW DEALERSHIP THAT I HAD JUST LEFT AND WAS ADVISED TO HIT THE SOS BUTTON AND HAVE MY CAR TOWED TO THEM. THE SERVICE ADVISOR (SA) RAN DIAGNOSTICS & TOOK THE CAR ON SEVERAL TEST DRIVES. HE SAID THAT NOTHING PINGED ON THE DIAGNOSTICS READING AND HE COULDN'T REPLICATE THE PROBLEM, SO MY CAR WOULD BE RETURNED TO ME. I CONTINUED RESEARCHING THE PROBLEM AND FOUND AN ARTICLE WHICH DESCRIBES THE SYMPTOMS THAT MY CAR HAD: HTTP://WWW.AUTOBLOG.COM/2013/09/28/BMW-3-SERIES-5-SERIES-X1-X3-Z4-BRAKE-RECALL/ AND SENT IT TO MY SA TO LOOK INTO. THE SA TOLD ME THAT MY ACCOUNT OF WHAT HAPPENED TO ME FIT THE DESCRIPTION OF RECALL, BUT SINCE MY CAR WAS BUILT IN 09/13 IT WAS 1 MONTH OUTSIDE OF THE RECALL RANGE, AND NO PREVENTATIVE WORK COULD BE DONE UNTIL A RECALL IS ISSUED. MY CAR WAS RETURNED TO ME WITHIN 1 DAY OF THE INCIDENT. WHEN INSPECTING MY PRINTED BMW SERVICE DOCUMENT, THE CUSTOMER SERVICE COMPLAINT IS IMPROPERLY LISTED AS 'THE CAR WAS VIBRATING BRAKING AND WOULD NOT START' (START NOT STOP). BMW ASSURED ME THAT THE PROPER PROBLEM WITH STOPPING WAS RECORDED IN THE COMMENTS SECTION OF THEIR DATABASE, BUT THAT THEY COULD NOT GO IN AND ALTER THE ISSUE DESCRIPTION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10766445September 21, 2015
STEERING, ELECTRICAL SYSTEM, POWER TRAIN
AFTER, I PARKED MY CAR IN THE GARAGE. (NOTHING OUT OF THE ORDINARY, DAILY ROUTINE, NORMAL CONDITIONS). MY CAR WOULDN'T START. IT DISPLAYED A "POWER STEERING WHEEL LOCKED" ICON WARNING WHEN I TRIED TO START THE IGNITION. THE IGNITION SPARK WASNT THERE. THE LIGHTS ALSO DIMMED AS I TRIED TO GET STARTED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10766709September 21, 2015
AIR BAGS
TL* THE CONTACT OWNED A 2007 BMW 328I. WHILE DRIVING APPROXIMATELY 35 MPH, ANOTHER VEHICLE CRASHED INTO THE DRIVER SIDE DOOR OF THE CONTACT'S VEHICLE. AS A RESULT, THE VEHICLE CRASHED INTO A POLE. THE AIR BAGS DID NOT DEPLOY. THERE WAS A POLICE REPORT FILED. THE CONTACT SUSTAINED INJURIES TO THE RIGHT HAND AND BACK, AND THE WHOLE RIGHT SIDE OF HIS BODY. MEDICAL ATTENTION WAS REQUIRED. THE VEHICLE WAS DESTROYED AND TOWED TO AN IMPOUND LOT. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 83,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10763174September 11, 2015
ENGINE, POWER TRAIN
DRIVING DOWN THE FREEWAY AND ALL OF THE SUDDEN ENGINE GIVES OUT AND CAR GOES INTO "LIMP MODE" CRUISE CONTROL WAS SET AT 76 MPH AND SUDDENLY IT GOES TO 60 MPH, I ALMOST GOT REAR ENDED BY ANOTHER VEHICLE AS I HAD NO CONTROL OVER THE VEHICLE POWER. VEHICLE CONTINUES TO DRIVE BUT DOES NOT GO OVER 60 MPH, SHUDDERS AND SHAKES THE ACCELERATION IS VERY MILD TO PUT IT LIGHTLY. POSES A MAJOR SAFETY RISK. THIS IS 3RD THAT THAT IT HAS HAPPENED TO THIS VEHICLE. THIS IS WELL DOCUMENTED UNDER BMW 328I (2012 - ONWARDS) FORUMS HTTP://F30.BIMMERPOST.COM/FORUMS/SHOWTHREAD.PHP?T=776020 DEALER REFUSES TO DO ANYTHING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10749990August 20, 2015
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2010 BMW 328I. WHILE DRIVING AT 45 MPH, THE VEHICLE STALLED. THE CONTACT WAS UNABLE TO RESTART THE VEHICLE. THE SERVICE ENGINE SOON WARNING LIGHT ILLUMINATED AFTER THE VEHICLE STALLED. THE VEHICLE WAS TOWED TO A DEALER WHO DIAGNOSED THAT ONE OF THE FUEL LINES FRACTURED AND THAT THE FUEL LINES AND FUEL PUMP NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 60,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10748506August 13, 2015
SERVICE BRAKES
TL* THE CONTACT OWNS A 2013 BMW 328I. WHILE DRIVING AT APPROXIMATELY 45 MPH, THE BRAKE PEDAL HAD TO BE DEPRESSED WITH FORCE IN ORDER TO SLOW DOWN AND STOP THE VEHICLE. THE FAILURE WAS RECURRING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 1,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10748556August 13, 2015
AIR BAGS
PASSENGER SIDE AIRBAG LIGHT CAME WHEN I STARTED THE CAR, THEN IT SHOWS LIKE PASSENGER AIRBAG IS OFF. FOR THE PAST 2 WEEKS THE LIGHT WAS COMING INTERMITTENTLY, BUT NOW IT IS ALWAYS ON WHEN I START THE CAR AND IT SHOWS PASSENGER AIRBAG IS OFF. I SEARCHED ONLINE ABOUT THIS ISSUE AND WENT TO MECHANIC. THEY GAVE ME ERROR CODE "93C3" WHICH IS PASSENGER SEAT AIRBAG SENSOR IS NOT WORKING IN THE SEAT AND IT WILL COST AROUND 1300$ TO FIX THIS ISSUE. BMW HAD A RECALL ABOUT THIS ISSUE BUT IT DOESN'T COVER 2008 MODELS. I HAVE A SPORT SEAT, AND WHEN I CHECKED ONLINE, I SAW IN THE FORUMS THAT LOTS OF PEOPLE ARE HAVING THE SAME PROBLEM. I BELIEVE THIS IS A MANUFACTURING PROBLEM AND BMW SHOULD RECALL EFFECTED CARS. BECAUSE IT IS VERY IMPORTANT SAFETY ISSUE...
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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