Audi Q5 Complaints

1,386 consumer complaints on file.

#10503217March 15, 2013
STEERING
ON A FREQUENT BASIS WHEN TRAVELING AT HIGHWAY SPEED ON STRAIGHT, NON-CROWNED PAVEMENT THE VEHICLE WILL DRIFT TO THE LEFT SUDDENLY WITHOUT ANY INPUT FROM THE STEERING WHEEL. THE VEHICLE MUST BE CONTINUALLY CORRECTED THROUGH THE STEERING WHEEL TO MAINTAIN A LANE. AT TIME A "NOTCH" FEEL APPEARS AT THE 12 O'CLOCK POSITION ON THE WHEEL THAT MAKES IT ALMOST IMPOSSIBLE TO MAINTAIN A STRAIGHT DIRECTION WITHOUT CONSTANTLY ADJUSTING THE WHEEL FROM RIGHT TO LEFT. ON TWO OCCURRENCES THE WHEEL JERKED TO CENTER UNCONTROLLED. TURNING THE CAR OFF AND BACK ON WILL RESET THE ISSUE AND THE OCCURRENCES ARE RANDOM BUT FREQUENT. IF AT THE TIME OF THE OCCURRENCE A VEHICLE WAS OCCUPYING THE ADJOINING LANE AN ACCIDENT WOULD OCCUR. ON RESEARCHING THIS ISSUE IT APPEAR IN NUMEROUS FORUMS AFFECTING AUDI 2013 MODELS WITH NEW ELECTROMECHANICAL STEERING SYSTEMS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10501365March 5, 2013
STEERING
WHEN DRIVING STRAIGHT, THERE APPEARS TO BE A NOTICEABLE NOTCH IN THE STEERING. THE WHEEL WILL HAVE A TENDENCY TO WANT TO STRAY FROM THIS NOTCH AS IF ROLLING OFF A BUMP. IT IS NOT ALWAYS AS NOTICEABLE. AT IT'S WORST IT FEELS AWKWARD TO KEEP THE VEHICLE TRAVELING STRAIGHT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10501368March 5, 2013
STEERING
STEERING HAS A NOTCHINES TO IT. DIFFICULT TO KEEP VEHICLE STRAIGHT. FEELS LIKE A GEAR WOULD WHEN MISSING A TOOTH. IT IS INTERMITTENT AND DOES NOT SEEM SPEED DEPENDANT.OTHERS HAVE REPORTED DEFECTIVE STEERING RACKS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10500833February 28, 2013
STEERING
THERE IS A NOTCHINESS FEELING IN THE STEERING WHEEL. THIS IS ESPECIALLY SEEN AT HIGHWAY SPEEDS AND MAKES THE CAR HARD TO KEEP STRAIGHT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10500869February 28, 2013
VEHICLE SPEED CONTROL, SERVICE BRAKES, FUEL/PROPULSION SYSTEM
THE DISTANCE BETWEEN THE ACCELERATOR AND BRAKE PEDDLE IS INADEQUATE AND ON MULTIPLE INSTANCES MY FOOT HAS GOTTEN STUCK. IT HAS GOTTEN STUCK WHILE ACCELERATING AND ALSO WHEN GOING TO MOVE MY FOOT OFF THE ACCELERATOR AND ONTO THE BRAKE PEDDLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10495057January 29, 2013
STEERING
STEERING IS VERY IMPRECISE AND HAS A NOTCHINESS EFFECT. WHEN I'M GOING DOWN A HIGHWAY STRAIGHT, I HAVE A DIFFICULT TIME KEEPING IT STRAIGHT. IT FEELS UNSAFE WHEN I'M GOING ON A CURVE AT HIGHWAY SPEEDS SINCE THE STEERING WHEEL MAY SHIFT. CONFIRMED BY DEALERSHIP NOTHING IS WRONG WITH STEERING AND ALIGNMENT, BUT STEERING OF THE VEHICLE SEEMS TO HAVE ISSUES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10491142January 3, 2013
SERVICE BRAKES, HYDRAULIC:PEDALS AND LINKAGES
2013 AUDI HYBRID. CONSUMER WRITES IN REGARDS TO BRAKE PEDAL MALFUNCTION. *SMD THE CONSUMER STATED WHEN HE APPLIED THE BRAKE, HE FREQUENTLY HIT THE ACCELERATOR PEDAL AS WELL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10483936November 10, 2012
ENGINE, STEERING, POWER TRAIN
THE CAR SUDDENLY STOPPED NOT LETTING ME START THE ENGINE OR MOVE THE CAR AGAIN AFTER TWO MINUTES. IT WAS SOMETHING VERY DANGEROUS BUT I WAS LUCKY THAT NO OTHER CAR WAS BEHIND US AT THAT MOMENT. WHEN WE HAD THE CHANCE TO SWITCH THE CAR ON AGAIN, THERE WAS AN ALERT SYMBOL SHOWN TELLING US TO DRIVE CAREFULLY AT VERY SLOW SPEED AND PREFERABLY TO TAKE IT TO THE DEALER FOR SERVICE. THE DEALER HAD THE CAR FEW WEEKS WHERE THEY CHANGED SOMETHING IN THE AUTOMATIC GEAR SYSTEM AND ITS SOFTWARE. THIS CAR HAD PREVIOUSLY AN ENGINE CHANGE MORE THAN A YEAR AGO FOR PROBLEMS IN THE OIL CONSUMPTION. ALL THIS HAPPEN IN COSTA RICA (NOT USA). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10471218August 17, 2012
STRUCTURE:BODY, VISIBILITY
THIS IS A DESIGN DEFECT. THE SIDE MIRRORS ARE TOO LARGE AND PLACED IN A LOCATION ON THE WINDOW THAT CREATES A BLIND SPOT AND IN PARTICULAR THE DRIVER'S SIDE THERE ARE INSTANCES WHEN YOU CAN NOT SEE A CAR COMING AT YOU FROM THE LEFT, OR OF YOU ARE TURNING LEFT YOU CANNOT SEE IF THERE IS AN ISLAND. WHILE WE HAVE NOT HAD AN ACCIDENT, IT IS A HAZARD AND SHOULD BE RECTIFIED. THIS HAS GIVEN RISE TO A NUMBER OF NEAR ACCIDENTS AND I HAVE TRIED TO GET AUDIO TO LISTEN TO ME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10465792July 16, 2012
VEHICLE SPEED CONTROL, ENGINE
ENTERING MY GARAGE, ABOUT HALFWAY IN THE CAR SUDDENLY ACCELERATED FORWARD; I HAD MY FOOT ON THE BRAKE WHILE ENTERING AND IMMEDIATELY PUSHED DOWN HARD, THE CAR SKIDDED AND STOPPED; I IMMEDIATELY PUT THE CAR IN NEUTRAL AND THE ENGINE REVVED UP TO BETWEEN 4000 AND 5000 RPMS, AND THEN QUICKLY DROPPED BACK TO NORMAL IDLE. JUST BEFORE REACHING THE HOUSE AND THE GARAGE INCIDENT, THE CAR MOMENTARILY SPEEDED UP AND THEN CAME BACK TO NORMAL SPEED. I WAS GOING ABOUT 15 MPH AND IT ALL HAPPENED SO SUDDENLY I DIDN'T REALIZE WHAT HAD HAPPENED. IT WASN'T UNTIL THE GARAGE INCIDENT THAT I REALIZED WHAT HAD HAPPENED OUT ON THE STREET. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10458603May 15, 2012
VISIBILITY/WIPER
WIPERS STOP- THE WIPERS HAVE "OFF", "INTERMITTENT", SLOW, FAST. WHEN THE WIPERS ARE IN "SLOW" AND THE CAR COMES TO A STOP (SUCH AS A RED LIGHT, STOP SIGN, PEDESTRIAN, TURNING ACROSS TRAFFIC) THE WIPERS STOP! WHILE THE CAR IS STOPPED THEY MAY START IN 5 SEC, 10 SEC , 20 SEC (BASED ON RAIN SENSOR?) OR WHEN YOU START MOVING & REACH 2-3 MILES PER HOUR (HOW DO YOU START MOVING WHEN YOU CAN'T SEE?). IF YOU NEED TO MOVE & THEY HAVE NOT STARTED TO WIPE, YOU MUST MOVE THE LEVER SO YOU CAN SEE TO START MOVING. IF YOU LEAVE THEM IN THE FAST SPEED (TOO FAST FOR MOST OF THE TIME), THEY WILL SLOW BUT NOT STOP WHEN THE CAR STOPS. I'VE TAKEN IT TO THE DEALER & SPOKEN WITH AUDI CUSTOMER SERVICE & THEY SAY THEY ARE WORKING "AS DESIGNED"! WHO DESIGNS WIPERS TO STOP IN THE MIDDLE OF THE STREET DURING THE RAIN?! *TR UPDATED 06/25/2012*JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10443683January 13, 2012
VISIBILITY
THE REAR VIEW MIRROR HEIGHT IS STATIONARY AND NOT ADJUSTABLE. FOR MANY(?) PERSONS, WHEN LOOKING AND OR TURNING TO THE RIGHT APPROXIMATELY 1/3 OF THE FIELD OF VISION IS BLOCKED, MAKING IT DIFFICULT TO SEE THE ROAD, POSSIBLE PEDESTRIANS, OBJECTS, VEHICLES ETC. ALSO, THE POSITION OF THE CRUISE CONTROL SWITCH BEHIND THE LOWER LEFT OF THE STEERING WHEEL MAKES OPERATION DIFFICULT, POSSIBLY CAUSING DISTRACTED DRIVING, SINCE IT HAS TO BE OPERATED WHILE THE VEHICLE IS IN MOTION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10430034October 13, 2011
FUEL SYSTEM, GASOLINE, ENGINE AND ENGINE COOLING
CRANK SENSOR FAILURE AND AND FUEL PUMP FAILURE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10400557May 11, 2011
VISIBILITY
TL* THE CONTACT OWNS A 2010 AUDI Q5. THE CONTACT STATED THAT WHILE DRIVING IN INCLEMENT WEATHER, THE WINDSHIELD WIPERS ALMOST FRACTURED FROM THE VEHICLE. IN ADDITION, HE STATED THAT THE VEHICLE WENT THROUGH A CAR WASH AND THE WIPERS COMPLETELY FRACTURED FROM THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER WHO RECOMMENDED HAND WASHING THE VEHICLE SINCE THE CAR WASH BRUSHES WOULD PULL THE WIPERS FROM THE VEHICLE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE WHO CONCLUDED THAT THE AUTOMATIC RAIN SENSOR WAS TURNED ON WHICH CAUSED THE WIPERS TO ACTIVATE. THEY DID NOT OFFER ANY ASSISTANCE SINCE THEY STATED THAT THEY WERE NOT RESPONSIBLE FOR THE FAILURE. THE VIN WAS NOT AVAILABLE AND THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 23,600.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10371909December 21, 2010
ENGINE AND ENGINE COOLING:COOLING SYSTEM
MY AUDI Q5 HAS BARELY 5000 MILES ON THE ODOMETER AND HAS BEEN THROUGH ITS FIRST SERVICE A WEEK BACK. THIS MORNING WHILE DRIVING TO WORK THE COOLANT LIGHT CAME ON AND THE VEHICLE HAD TO BE TOWED TO THE DEALER. WAS LATER INFORMED THAT IT WAS THE WATER PUMP THAT WAS THE CAUSE OF THE PROBLEM AND I WILL NEED TO WAIT FOR THREE DAYS WHILE THE SERVICE CENTRE PROCURES ONE. GIVEN THE INCREASING OCCURRENCE OF WATER PUMP FAILURE WITH THE Q5, I FEEL AUDI NEEDS TO BE MORE PROACTIVE IN ADDRESSING THIS ISSUE THEREBY AVOIDING INCONVENIENCE TO ITS CUSTOMER BASE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10371227December 19, 2010
ENGINE AND ENGINE COOLING:COOLING SYSTEM
WHILE DRIVING IN COLD WEATHER VEHICLE BECAME DISABLED. PULLED OVER AND FOUND COOLANT ALL OVER THE ENGINE. VEHICLE HAD TO BE TOWED TO THE DEALER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10370862December 16, 2010
VISIBILITY
WIPERS DO NOT KEEP WINDSHIELD CLEAR IN WINTER SNOW AND ICE DRIVING CONDITIONS. WIPERS FREEZE UP AND DO NOT CLEAR WINDSHIELD, SERIOUSLY COMPROMISING VISIBILITY AND CAUSING DANGEROUS VEHICLE OPERATION. DESIGN IS PROPRIETARY AND AUDI DO NOT OFFER WINTER BLADES TO REMEDY THIS SITUATION. PLEASE NOTE, THIS IS FOR AN AUDI A4 QUATTRO, NOT Q5 AS YOUR WEB SITE ONLY ACKNOWLEDGES THE A3 AND Q5 AS CHOICES FOR VEHICLES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10368429November 30, 2010
ENGINE AND ENGINE COOLING:COOLING SYSTEM
MY CAR SUDDENLY LOST ALL ITS COOLANT FLUID WITH ABOUT 15000 MILES ON THE ODOMETER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10366974November 20, 2010
ELECTRICAL SYSTEM
2010 AUDI Q5 WITH CAMSHAFT SENSOR FAILURE RESULTING IN THE EPC SYSTEM ENGAGING WHICH PUTS THE VEHICLE IN SAFE-MODE. FIRST ATTEMPT AT REPAIR FIXED NOTHING. AUDI DID NOT ALLOW THE DEALER TO REPLACE THE FAILED SENSOR ON THE FIRST REPAIR VISIT, RATHER THEY INSTEAD SWAP LIKE-SENSORS AROUND, THE SEEMING EQUIVALENT OF RE-ARRANGING A BURNED OUT LIGHT BULB. IT IS QUITE FRIGHTENING WHEN THE EPC SYSTEM DEPLOYS, AND A MORE PROACTIVE APPROACH FROM AUDI ON DEALING WITH THIS FAIRLY COMMON PROBLEM SHOULD BE MANDATED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10366212November 14, 2010
ENGINE AND ENGINE COOLING
VEHICLE WAS SITTING OVERNIGHT IN SUB FREEZING TEMPERATURES (APPROX 30 DEGREES F). STARTED THE VEHICLE AND DROVE THE VEHICLE FOR APPROXIMATELY 15 MINUTES WHEN ALL OF A SUDDEN THE BLOWER MOTOR WAS NO LONGER BLOWING HOT AIR INTO THE INTERIOR OF THE CAR, AND SOON THE LOW COOLANT LIGHT FLASHED. I PULLED OVER QUICKLY, OPENED THE HOOD AND SAW THAT THERE WAS COOLANT SPREAD THROUGH OUT THE ENGINE BAY DUE TO THE WATER PUMP FAILING. I WAS NO LONGER ABLE TO DRIVE THE VEHICLE. THIS SEEMS TO BE A COMMON ISSUE WITH THIS PARTICULAR ENGINE IN THIS VEHICLE. AUDI SEEMS TO BE AWARE OF THE ISSUE, AND IS REPLACING SOME WATER PUMP'S PRIOR TO THEM FAILING, AND NOT REPLACING OTHERS. I CONTACTED 2 SEPARATE AUDI SERVICE CENTERS IN AN ATTEMPT TO HAVE MY WATER PUMP REPLACED AS I WAS ABOUT TO TRAVEL TO CANADA WITH THE CAR FOR A VACATION AND DID NOT WANT TO BE STRANDED. BOTH TIMES I WAS TOLD THERE WAS NO ISSUE. OBVIOUSLY THERE IS. SUCH A HIGH RATE OF FAILURE FOR SUCH AN IMPORTANT ENGINE COMPONENT CANNOT BE TOLERATED, ESPECIALLY WHEN FAILURES ARE OCCURRING ON ENGINES WITH SUCH LOW MILEAGE. A RECALL SHOULD BE ISSUED TO CORRECT THIS ISSUE. FORTUNATELY THE FAILURE OCCURRED IN A LARGE CITY WHERE I HAD ACCESS TO AN AUDI SERVICE CENTER. IF IT OCCURRED WHILE I WAS IN TRANSIT TO MY DESTINATION I MAY HAVE BEEN IN A REMOTE LOCATION WHERE I COULD NOT EASILY RECEIVE HELP IN A TIMELY MANNER, PUTTING MY LIFE IN RISK, ESPECIALLY DURING THE WINTER SEASON. PLEASE SEE THIS THREAD FOR MORE INFORMATION ON OTHER KNOWN OCCURRENCES OF FAILURE: HTTP://FORUMS.AUDIWORLD.COM/SHOWTHREAD.PHP?T=2791558
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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