Audi e-tron Complaints

70 consumer complaints on file.

#11569181February 1, 2024
ELECTRICAL SYSTEM, ENGINE
This issue occurred with my Audi a year after purchasing it and the vehicle had 19,282 miles on it at the time. I received an "Electrical System Malfunction - Please contact service" error message (in yellow) on my 2021 Audi etron vehicle display. The message was displayed for a few minutes as I was traveling home from work and then disappeared. The following day, I was on my commute into work on the highway, traveling 70 mph, and received an "Electrical System Malfunction - Safety stop vehicle" error message. The vehicle immediately started displaying other error messages and the motor turned off, while the vehicle was in motion. Luckily, I was able to move to the shoulder of the highway safely. The experience was frightening as I was traveling 70 mph and experienced a complete vehicle shut down with little to no warning. The Audi etron had to be towed to the dealership to be repaired. The dealership had my vehicle for 3.5 weeks while they repaired the car. They inspected the vehicle and determined it was a front motor failure and it had to be replaced. I am extremely concerned about the safety issues the Audi etron has created for me and others, especially given that it is a newer vehicle with low mileage.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11567324January 23, 2024
ELECTRICAL SYSTEM
The contact owns a 2021 Audi E-Tron. The contact received notifications of NHTSA Campaign Numbers: 23V867000 (Electrical System) and 23V842000 (Electrical System) however, the parts to do the recall repairs were not yet available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repairs. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11566717January 20, 2024
ENGINE
With less than 32,000 miles and approximately 1.5years of ownership, this brand new 2021 Audi Etron began having major electrical malfunctions. This was first noted as sudden inability to properly accelerate on the highway and an "electrical system malfunction" warning light on the dashboard. It was delivered to the Audi dealership service department where it was diagnosed as needing a brand new rear motor. Within 45 days of this repair being completed I again got the same "electrical system malfunction" warning light. It was taken to another dealership service department. They claimed it was a coolant issue and that the car was fixed. However, the very next day the same "electrical system malfunction" warning light was again alarming. The car was taken to yet another dealership service department where it was diagnosed as needing yet ANOTHER motor. This are major electrical problem in an electric vehicle and could've cause my car to completely die while driving. The vehicle now has a safety recall regarding the home charging cord component. As of now, there is no repair and Audi does not anticipate one available until mid 2024. As such, customers are being told it is only safe to charge your car to 50% volume.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11561115December 20, 2023
ELECTRICAL SYSTEM
my house wire heats up and can't charge my car at home when its done charging cable is so hot can't hold it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11557530November 29, 2023
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
I purchased an Audi eTron 2022 in November 0f 2021. My wife has always loved the brand. Indeed, if you look at your sales records, you’ll find that we’ve purchased a Q5, two Q7s, and most recently an eTron from Audi North Austin. We’ve also always used your store for all the maintenance of our Audis. Approximately 5 months after buying the eTron we started experiencing glitches: -Screen randomly powering off -Random warnings, indicating something or another was not functioning. -The alarm would go off while the car in parked in our home garage. The key FOB was unable to disengage the alarm even if we get into the car and start it. The main issue I want to address is the most disturbing. On approximately 6 occasions, the car would come to an abrupt stop while traveling at about 35-45mph. I contacted Audi North Austin to have these issues looked at. I was given an appointment that was about two months out. In any case, this lea to the first visit to your service department for diagnostic and to address the issues. A couple of the minor issues listed above were fixed. However, we were informed that the abrupt stopping issue was escalated to Audi HQ but no fix was currently available. The service department rep did say, the did a software update and that might address the issue. About two weeks after the car was returned to us. We once again experienced the abrupt stopping again. (FYI, the impact of those stops is equivalent to getting rear-ended) This led to visit two. On this visit I was more reassured than the first visit. I spoke to Edwin and he was very sympathetic to our plight. He even suggested what he thought the problem might be. He mentioned that there is a sensor that runs down the side of the driver’s side and that that sensor may need to be replaced. Unfortunately, Edwin was wrong. Because a few weeks later while traveling about 45-50mph merging onto [XXX] . This particular incident put us closer to death that the previous ones. Several vehicles INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INF
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11544436September 14, 2023
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
Twice in the span of 3 months my 2021 Audi eTron with less than 25K miles shutdown while driving with an error message "Electrical system: malfunction! Safely stop vehicle." At this point the drive train is completely disengaged and all that can be done is coast to a stop with limited ability to steer or control the vehicle. The vehicle must then be towed to a dealership. If this had happened on a busy multi-lane highway, there is a high probability of an accident occurring putting occupants of the car and other cars at risk. In both cases there was no prior warning of any problem with the vehicle. The first repair in July required Audi to replace the master controller located in the battery pack and replace the front engine due to a fluid leak. This took 6+ weeks to complete. I had the car back 5 weeks after the first repair when it happened again. I am still waiting diagnosis on second repair.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11541700August 30, 2023
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
The contact owns a 2021 Audi E-Tron. The contact stated that while driving approximately 5 MPH, the vehicle experienced phantom braking and came to a complete stop. The Forward Collision Avoidance warning light was illuminated. The vehicle stalled and was able to restart after 10-15 attempts. The vehicle was taken to the dealer. The vehicle was not diagnosed nor repaired. The manufacturer was made aware of the failure, and a case was filed. The failure mileage was approximately 12,780.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11533832July 22, 2023
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
Electrical malfunction system and car can stop while driving without warning
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11530172July 3, 2023
POWER TRAIN
Repeated sudden loss of forward propulsion power associated with multiple warning messages about drive system and electrical system malfunction. Because the problem is sudden and the car has no forward propulsion power the car is left blocking traffic with occupants still inside. This has occurred multiple times over the last 6 months and no cause has been identified yet.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11525033June 2, 2023
ENGINE
2022 Audi etron. 20,759 miles. Electrical malfunction light came on. Took it to the dealer. Advised Entire front motor needed to be replaced due to coolant seepage into the front motor. Seems to be a very common problem and a 2 week+ turnaround
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11523735May 24, 2023
EXTERIOR LIGHTING
Reverse lights do not meet minimum required illumination under J593c. Consequently, when dark, it is impossible to see objects or curbs behind the vehicle in the backup camera screen even on maximum brightness creating a safety hazard.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11522103May 15, 2023
BACK OVER PREVENTION
Back up camera did not work and was unavailable. Car was in reverse and stationary. Issue was intermittent. Did not work three times in a row and then resolved itself. See attached photo
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11510001March 3, 2023
SERVICE BRAKES
On 3 separate occasions brake pedal went all the way to the floor without stopping the vehicle. Pumping the brake pedal did not help as brake pedal went to the floor each time. After a few panic pumps all of sudden brakes worked as if nothing had happen. This was not a gradual regain of pedal force but full force as if nothing had happen. Did not see any indications on dashboard at the time and none were present after any of the events listed below. Note - Each event was after car sat in parking lot for at least 4 hours. First time was Jan 23, 2023 at ~ 12,300 miles leaving parking in the morning onto main road. Fortunately no traffic. Second event Feb 8 ~12,900 miles leaving parking lot onto main road in the morning. Fortunately no traffic. Third event Feb 9 ~ 12,940 miles leaving business parking lot in the afternoon and was approaching the exiting gate which rose out of the way in time for car not to hit the barrier. Car was taken to Audi Service on Feb 13, 2023 to be evaluated. Audi Service could not duplicate issue and kept the car for 11 days. Audi technical team advised replacing the brake booster module (PN 4KE-614-100-AG-BEF) which was done by Audi Service in South Burlington, VT. Original Brake Booster removed from car was kept at Audi Service.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11508949February 24, 2023
ELECTRICAL SYSTEM:PROPULSION SYSTEM:CHARGING:MODULE:ACCESSORY
CHARGEPOINT, INC manufacturers defective electric motor vehicle chargers for residential use. Chargepoint's initially worked upon delivery and installation by a certified/license electrician. However, after several months the charger became defective and was replaced by Chargepoint with another identical charger. The second charger did not work upon arrival despite customer service assistance. Chargepoint refused to refund me the cost of purchase and replacement. Chargepoint would like to have the defective chargers returned without reimbursement of all expenses.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11506732February 11, 2023
FUEL/PROPULSION SYSTEM
Electric car that does not hold power. Ad says full charge can get you to 220 mi, however i can barely get 170 mi of full charge.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11495452November 30, 2022
FORWARD COLLISION AVOIDANCE
The contact owns a 2022 Audi E-Tron. The contact stated while at a complete stop at a traffic light in the middle of an intersection, the vehicle lunged 2-3 ft. forward. A message indicating a possible forward collision was displayed. The vehicle then turned off independently. The contact was able to restart the vehicle and continued driving; however, the failure reoccurred while at a complete stop. The dealer and the manufacturer were not notified of the failure. The vehicle was not diagnosed or repaired. The failure mileage was approximately 5,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11492539November 7, 2022
UNKNOWN OR OTHER
The Audi charger failed and burned the charge point going into the house.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11491002October 26, 2022
ENGINE, UNKNOWN OR OTHER, VEHICLE SPEED CONTROL
Upon the vehicle resting at a stop, for longer than 30 seconds, the vehicle will no longer accelerate. “SAFE” warning is shown by the instrument cluster. Had to turn power off to vehicle and back on for vehicle to accelerate. This has happened twice almost resulting in being rear ended and being stuck in traffic.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11489296October 14, 2022
POWER TRAIN, VEHICLE SPEED CONTROL, ENGINE
While on the highway, the car threw the following error message: "Electrical system: malfunction! Safely stop vehicle" I was able to drive for a mile or so to pull into a residential street and at that point, the vehicle just wouldn't move. It was essentially stalled, and I had to call roadside assistance to have it towed. After a few days, I receive an update from the dealer that the motor needs to be replaced - this car has done like 19,000 miles and the motor has apparently died abruptly. On further research, I noticed that there have been other etron owners that have had to deal with similar issues, often happening abruptly and while their car was in use. I'm glad that I was able to pull over to safety and there was no other serious injury - this could have ended very differently.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11488720October 11, 2022
SERVICE BRAKES
Car turns on but won’t move. Take it to dealership as it happens for the second time and turns out the brakes are sticking to the rotors. Audi says it’s perfectly normal just put force to the accelerator. When you do that in fact, it sound like the car is about to split in half. Dangerous as they could stick while driving anywhere. Scared for my life in the car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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