Acura MDX Complaints

3,381 consumer complaints on file.

#11635766January 13, 2025
STEERING
The EPS system failed while driving on a major highway. I was in the passing (left) lane, and had to manually steer the vehicle. I had to have the vehicle towed to the dealership. The service department has had the vehicle for almost 2 weeks. They said that when they ran the diagnostic, there was a code. They cleared the code, and drove the vehicle. They were unable to duplicate the incident. The service advisor said it may have been a “glitch.” That’s an extremely dangerous “glitch.” I have read that many other people have had the same issue with the same vehicle. This may have fatal consequences. If I had not been strong enough to steer the vehicle, I may have experienced a relatively high-speed collision.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11635562January 12, 2025
SERVICE BRAKES
Brakes and rotors began squeaking in all environments. Brakes began to warm and steering wheel would excessively shake. Brakes replaced at 8k miles. Brakes are now beginning to squeak at 12k miles. Brakes are out of warranty at this time.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11635395January 11, 2025
SUSPENSION, POWER TRAIN
There were two major failures in my vehicle within a couple of weeks. The first was a lower ball joint failure. The passenger side lower control arm was replaced. The second major failure was the transfer case seal on the transmission failed and the transmission is being replaced. The vehicle has been serviced since its new purchase at Acura dealerships.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11634999January 9, 2025
POWER TRAIN
Vehicle engine started making noise . Called Acura customer service . They advised have taken to Acura dealership for examination. Did so ($450.00 tow bill) there is a motor recall on 2016 Acura MDX. The Acura garage advised ( in writing ) that they felt this was the same engine problem ( rod bearing ) as in the 2016 Acura MDX under recall. . Acura corporate advised mine was not listed as recalled .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11635008January 9, 2025
POWER TRAIN, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, ELECTRICAL SYSTEM
I reported these issues to Acura corporate and to Jackson Acura, dealership I purchased the vehicle from in February 2024. Beginning in July 2024 the vehicle would stall, de-accelerate then the automatic brake would engage, and the vehicle would go into "N" mode, Neutral and lock up. I was able to press the gas pedal a few times, and the vehicle would come back online and drive. This issue happens about every 100 miles driven. On [XXX] the vehicle suddenly de-accelerated, went into auto brake mode and then shifted into neutral. On this date the vehicle locked up suddenly to an abrupt stop, we were almost impacted in the rear with two other vehicles having to take evasive action to avoid hitting us. My wife and I were lucky not to injured by the sudden brake, or transmission lock up. There were no other issues with the vehicle until this date, other than the stall issue. It seems the system had a sudden catastrophic failure. the car has been maintained with oil changes, new battery and transmission service. The car was shutdown then restarted. All the lights on the dash were on and the vehicle was unable to shift to any gear. The vehicle had to be towed to my home address. I was advised to have the vehicle towed to a dealer for diagnostics at my expense. It is currently at Nalley Acura, Marietta, Ga being diagnosed for the issues. The vehicle has 74,000 miles currently. It was purchased with 57,700 miles from Jacson Acura as a certified Acura used vehicle. The Acura dealer and Acura corporate both stated my VIN # was not included in the recalls. It should be included in the recalls as it has the same issues as other Acura models. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11635082January 9, 2025
FUEL SYSTEM, GASOLINE
The contact owns a 2020 Acura MDX. The contact received notification of NHTSA Campaign Number: 23V858000 (FUEL SYSTEM, GASOLINE) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11634814January 8, 2025
FUEL SYSTEM, GASOLINE, ENGINE AND ENGINE COOLING
The contact owns a 2019 Acura MDX. The contact stated that while driving at various undisclosed speeds, an abnormal sound could be heard coming from the engine and a fuel-burning odor leaked into the interior and exterior of the vehicle. The transmission jerked while driving. The failure occurred on several occasions. The contact received a notification of NHTSA Campaign Numbers: 23V858000 (FUEL SYSTEM, GASOLINE) and 23V751000 ( ENGINE AND ENGINE COOLING). However, the part to do the recall repair was not yet available. The vehicle was taken to an independent mechanic but was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 60,000. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11634907January 8, 2025
POWER TRAIN
The contact owns a 2016 Acura MDX. The contact stated that on several occasions while driving at various speeds, the vehicle downshifted inadvertently. The vehicle was towed to a dealer where the failure was not able to be replicated. The contact stated that on one occasion while attempting to place the gear in any gear other than reverse (R) the gear selector indicator displayed the gear selected but the vehicle did not operate as intended. The manufacturer was notified of the failure. The failure mileage was approximately 70,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11634984January 8, 2025
ENGINE, POWER TRAIN, FUEL/PROPULSION SYSTEM
From a stop, the vehicle will lurch forward after 1 second of acceleration without a change in the amount of pressure on the gas pedal, as if there is a delayed input to the throttle position. This only happens from a complete stop, such as at red lights, stop signs, or in heavy stop and go traffic. On multiple occasions I have almost rear ended the vehicle in front of me as a result of this. There are no warning lamps or error messages displayed in the gauge cluster. I have not been able to have this inspected by any of the Acura dealers in a 25 mile radius, because when I called to make an appointment for the connecting rod bearing recall, the earliest opening was March of 2026.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11634684January 7, 2025
AIR BAGS
The contact owns a 2020 Acura MDX. The contact received notification of NHTSA Campaign Number: 24V064000 (AIR BAGS) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11634717January 7, 2025
ENGINE
Engine knocking noise, irritable shaking while on road, dangerous driving conditions. Engine Failed and diagnosed at Acura Dealership as failing bearings and connector rod. This issue is under investigation NHTSA Action Number: RQ24013 and I am currently being forced to pay out of pocket for the repair amounting to several thousand dollars. Acura needs to recall these engines NOW and get it fixed. This driving condition is EXTREMELY unsafe, the entire car shakes uncontrollably. This car was bought brand new from dealership by myself. 1 owner. Always serviced at Acura or Honda dealerships.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11634387January 6, 2025
AIR BAGS, SEAT BELTS
Airbag light has been lit for a while now for my 2004 Acura MDX. I originally took the car to Courtesy Acura for them to check what causing it. They told me that the sensor should be replaced and I paid $260+. After replacing sensor, the Airbag light still lit. They told me that they need to replace the front seatbelt buckles. One buckle (PART NO: 04813-S3V-A62ZC) arrived but the other one has been backordered for a while now (almost a year) and there's no ETA from American Honda on when the part (PART NO: 04816-S3V-A61ZC) will be available. This is a safety issue since the Airbag will not deploy in case of accident. Hope you guys can help me expedite the process and escalate the issue with American Honda. Thank you soo much!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11634059January 4, 2025
ENGINE
Possibly the connecting rod bearings failed. The engine with less than a 100,00 milage has a loud knocking and clunking sound and losing power, but the car is not part of the Honda/Acura J35 engine recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11634048January 4, 2025
SERVICE BRAKES
Vehicle has had 3 instances of a feeling of locking/ seizing and shutter or hesitation during braking at 40 to 65 MPH. Service light appear about brake system which quickly vanishes in less than few seconds same as feeling of the brake seizing also disappears within few seconds. This occurred from initial purchase to date at 21k miles. Vehicle brake system inspected at this service junction 2 years after purchase and at this service at 21k one single brake pad and rotor has worn on right front brake pad to 3mm. Front right Brake rotor also deemed damaged and require changing. Other 3 brakes pads and rotors meaning left front brake pad and rotor and 2 rear brake pads and rotors are in good condition at 8mm. The dealership has issued a finding from their independent warranty inspection people who refute that the brake caliper as deemed as cause of this issue in past cases have now instructed the dealerships to NOT change caliper but just change the brake and rotor affected and to do this at the vehicle owner's expense nonetheless. So the vehicle has has other identified issues with uneven brake wear of the model 2022 MDX Type S. The manufacturer is not acting in good faith to provide safe and reasonable means of addressing this issue. This issue is clearly happening to this particular MDX and now Acura does not want to find the problem and correct it. My brake has worn to 3mm and yet it is not considered a "defective" part that must be at fault? There needs to be an identification of what can be causing this as brakes are one of the major safety components for a vehicle. Acura needs to find out the cause and stop passing the responsibility of correcting an obvious defect onto the consumer with a bandaid. Changing the rotor and brake pad is not the way. The root defect needs to be addressed especially since there is obviously multiple people with same issue with this make and model 2022.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11633967January 3, 2025
ENGINE
I have a 2016 Acura MDX with nearly 79,000 miles on it. It died without warning late at night while on the freeway on [XXX], leaving my [XXX] son stranded alone in a dark, remote area for about an hour. Not a safe situation! I had it towed to Shadetree Auto in Layton, Utah. They informed me that the engine had seized. What!? It was well maintained and just had the oil changed a few days previously. They wanted over $11,000 for a used engine. (See Attached Invoice & Report). They couldn't figure out why a well-maintained engine with only 79,000 miles on it would just seize up. Coolant was also not the issue. I couldn't afford it, so it sat for a couple of months until I discovered that there was a Recall on that year for faulty connecting rod bearings that was causing engines to seize. So, I checked into it, but my particular VIN # was not included in the recall. I found a copy of a letter from Acura stating that they were still determining the extent of the problem, nevertheless, they rejected my claim as not included, rather than extending the recall to include my vehicle's documented problem. (See the attached Acura letter dated Feb 7, 2024). I had my car towed to Jody Wilkinson Acura in Salt Lake City for a detailed inspection and second opinion and they confirmed that the engine was seized and that it I had a broken connecting rod on cylinder #1 due to a spun bearing (See photos at the end of attached email). But Acura continued to deny my claim. Jody Wilkinson's quoted me over $20,000 for a new engine. I asked Acura what the appeals process was and they said "there isn't one, we just won't cover it". Seems like Acura may be [XXX] a lot of people. Why would I put another known faulty engine in my car? Absurd! I have attached the following documents: •Shadetree Auto Inspection Report & Invoice •Acura Letter Feb 7, 2024 •Jody Wilkinson Inspection Report Your help in obtaining justice would be greatly appreciated! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11633824January 3, 2025
POWER TRAIN
The automatic transmission on the vehicle failed without warning. Vehicle was driven on the highway without issues; exited highway to a city street, stopped at a stop light, and turned onto another street. Upon turn onto another street, transmission did not upshift as it should; it was noticed the engine was revving high, but transmission did not shift. Tried to manually shift, with no luck. There were no warning lights or messages present at any time. Vehicle was stopped in a safe area and turned off, restarted, and tried again. Transmission still would not shift correctly; when it tried to shift, it would clunk, and it sounded like something dragging under the vehicle. Drove vehicle home and parked it. Later when transmission was shifted into gear, it did not move, and made a terrible clunking noise, then a squealing sound. Called dealer and had vehicle towed in for inspection. After inspection, manufacturer replaced failed transmission under warranty. Per dealer rep, transmission failed, and registered two internal codes, one for incorrect gear ratio, and other for torque converter issue. While the codes registered internal, unfortunately there were no warnings issued to driver. Safety was put at risk because if the failure happened while on the highway three miles earlier, there was no warning to driver who was driving in heavy traffic, and they may have been involved in an accident. The only reason the driver was aware of the issue was because they could hear the engine revving high, and they pulled over to inspect. A less experienced driver may not notice the same issues. Additionally, it's concerning that transmission codes were stored internally but did not trip any transmission issues or loss of power warning; this could prevent drivers from noticing issues prior to failure. Lastly, the vehicle health report we received from Acura on 12/31 (and states as of 12/12, day after failure), stated there are no transmission issues present.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11633771January 2, 2025
ENGINE
I change my own engine oil every 3,000 miles. During the past year with three oil changes completed, I have observed aluminum pieces in the bottom of the oil change black pan. Because my wife's 2017 Acura TLX was the subject of the crankshaft and connecting rod campaign (the dealer had to replace the crankshaft and all of the connecting rod and main bearings) I am familiar with the issue of non-concentric crankshaft connecting rod journals, and so have been surprised that my 2014 MDX with the same 3.5 L V6 has not yet been included. I am pretty sure it does suffer from the same defect as evidenced by the aluminum in the engine oil. If it fails at hihway speeds, that would possibly cause a safety incident.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11633527January 1, 2025
AIR BAGS, UNKNOWN OR OTHER, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Airbags: I was driving on interstate five when traffic had come to a slow stop. The vehicle far behind me not paying attention and hit me going at a very fast speed that forced my car into a box truck in front of me. My car was found to be a total loss. Zero airbags were deployed with either impact. The hood completely crunched and dash broke open inside vehicle.
Crash:
Yes
Fire:
Yes
Injuries:
1
Deaths:
0
#11633286December 31, 2024
POWER TRAIN
The transmission failed. It is not able to be inspected unless retrieved by the dealer. While driving the vehicle the transmission would disengage. There were no warning lights or failures picked up by the CAN bus. This would happen during normal driving on the highway, potentially leaving the vehicle stranded in the middle of the highway. When issue occurred the transmission would make a whining noise. I was able to replicate the issue with the dealer. I am unaware if the part was inspected. I contacted Acura of America to report the problem. The issue mimicked the reported recall that Acura issue on a portion of MDX of the same year. They offered no assistance to the issue. There were no warning lights or indicators to let me know of a transmission issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11633157December 30, 2024
EXTERIOR LIGHTING
Rear inner tail light on driver side is not working (34155-TZ5-H03). There is active recall on models between 2014-2019 but when checked my VIN it shows it is not covered. I went through the detail of recall and it can be clearly seen that the damage is same as shown in the recall. I will appreciate if someone can provide how do we know that my VIN was not impacted as there could be subcomponent which could have led to same issues as others from this period. I will appreciate if a prompt action can be taken and my vehicle can be added to the recall list as well. Thanks!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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