Acura MDX Complaints

3,381 consumer complaints on file.

#10575143March 27, 2014
SUSPENSION
DRIVER SIDE STRUT BROKE, TOOK TO DEALER MULTIPLE TIMES TO DIAGNOSE. INDEPENDENT FRAME SHOP DIAGNOSED WITHIN 10 MINUTES OF BEING THERE. COME TO FIND OUT FROM NEW SERVICE ADVISOR THAT PREVIOUS ADVISOR DID DOCUMENT ISSUE I WAS COMPLAINING ABOUT IN THEIR SYSTEM. SMELLS LIKE A COVER UP TO ME. BEEN CHASING THIS PROBLEM FOR THE BETTER PART OF 2 YEARS NOW WITH THE DEALER. MANY OTHER DOCUMENTED SITUATIONS SIMILAR TO MINE ONLINE AS WELL. PLEASE LOOK INTO THIS ISSUE. WITH THE DEALER'S PARTICIPATION THIS FIX WILL COST ME $1500 TO REPAIR AND MY CAR IS STILL UNDER WARRANTY. THEY ARE CALLING IT WEAR AND TEAR. FOR SUCH A WELL CARED FOR LOW MILEAGE CAR, AND SO MANY OTHER DOCUMENTED SITUATIONS, I DISAGREE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10575224March 27, 2014
ENGINE, WHEELS
I HAVE A MAJOR SAFETY ISSUE WITH MY 6 MONTH OLD MDX (LESS THAN 5000 MILES). THE CAR IS MAKING GRINDING NOISES AND VIBRATES, INTERMITTENTLY. THE DEALER HAS DISMISSED MY CLAIMS AND MADE MINOR MODIFICATIONS WITH INSULATION, AND HOODCLIPS. NOTHING HAS BEEN DONE TO DETERMINE THE CAUSE OF THE PROBLEM AND THEY PRETEND THAT THERE IS NOTHING WRONG, EVEN THOUGH THE SERVICE MANAGER HAS HEARD IT ON MORE THAN ONE OCCASION. THE CARE HAS BEEN BROUGHT TO THE DEALERSHIP FOUR TIMES OVER THE COURSE OF THE PAST 6 MONTHS AND THEY HAVE HELD MY CAR IN SERVICE FOR OVER 30 DAYS. WHEN WE ATTEMPTED TO PICK UP THE CAR LAST NIGHT, THERE WAS NOW A NEW EXTREMELY LOUD NOISE WITH EVERY TIME I ATTEMPTED TO BRAKE. THE ON-DUTY SALES MANAGER HEARD THE NOISE AND INSISTED THAT I LEAVE THE CAR FOR SERVICE. TODAY, THE DEALERSHIP IS REFUSING TO ADDRESS THIS NEW ISSUE, AND STILL IGNORING THE OLD ISSUE, WHICH WAS CAUSED WHILE MY CAR WAS IN THEIR SERVICE DEPARTMENT FOR THE PAST MONTH. THE CAR IS UNSAFE TO DRIVE AND I FEEL TAKEN ADVANTAGE OF BY ACURA. THE DEALERSHIP IS ALSO SAYING "THEIR HANDS ARE TIED." I HAVE ATTEMPTED TO CALL THEIR NATIONAL CUSTOMER SERVICE LINE AND THEY HAVE GIVEN ME THE RUN AROUND, INSISTING THAT ALL OF THEIR SUPERVISORS AND CASE MANAGER ARE IN MEETINGS. HOW DO I ADDRESS THIS ISSUE? PLEASE HELP IN THIS MATTER. IF YOU READ ON-LINE MANY OTHER PEOPLE ARE HAVING ISSUES WITH THE NEWLY REDESIGNED 2014 MDX, PRODUCED AT A NEW ALABAMA PLANT. ACURA NEEDS TO RECALL THIS MODEL, BEFORE PEOPLE ARE KILLED ON THE ROAD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10573765March 20, 2014
STEERING
BEGAN LEAKING FLUID, THE ACURA DEALERSHIP SAID IT IS THE STEERING RACK AND PINION. REPAIR COST $1800!!! THIS IS AFTER HAVING THE POWER STEERING PUMP REPLACED X3. I AM NOT IMPRESSED WITH ACURA AT ALL AND WILL PROBABLY TRADE THIS MONEY PIT IN :( I DO NOT KNOW HOW ACURA HAS SUCH A REPUTATION FOR BEING A WELL MADE VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10573833March 20, 2014
POWER TRAIN
THIS PROBLEM STARTED A FEW YEARS BACK MY WIFE WAS DRIVING THE VEHICLE OUT OF THE GARAGE AT HARTFORD HOSPITAL SHE SAID SHE STEPPED ON THE GAS AND THE CAR WOULD NOT MOVE,THIS DID NOT HAPPEN AGAIN FOR SEVERAL MONTHS,WHEN THE WEATHER GOT COLDER IT STARTED TO HAPPEN MORE FREQUENT,THEN IN THE SPRING IT WENT AWAY AGAIN I THOUGHT IT MIGHT BE A SENSOR IT WOULD NEVER HAPPEN WHEN I DROVE IT ,THIS WINTER IT HAS DONE THIS MANY TIMES WE TOOK IT TO CAPITOL TRANSMISSION IN HARTFORD LAST SUMMER THEY DID NOT FIND ANY PROBLEMS BUT SAID IT COULD BE THE TRANS OR POSSIBLY A SENSOR NO DEFINITE ANSWER SO DO I FORK UP 4 GRAND OR WAIT TILL IT HAS A CODE OR BLOWS UP WHILE DRIVING THE FLUID HAS BEEN REPLACED ALMOST EVERY YEAR DRAINED AND FILLED WITH HONDA FLUID THIS LAST TIME I FLUSHED OUT THE WHOLE SYSTEM ( I AM A AUTOMOTIVE TECH ) I DO HAVE SOME INVOICES FROM HONDA FOR THE FLUID. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10573315March 19, 2014
EQUIPMENT ADAPTIVE/MOBILITY, VEHICLE SPEED CONTROL, SERVICE BRAKES
OUR VEHICLE IS AN ACURA MDX 2014 WITH THE ADVANCE PACKAGE. ONE FEATURE OF THE PACKAGE IS ADAPTIVE CRUISE CONTROL WHICH AIMS TO KEEP THE VEHICLE MOVING AT A STEADY RATE AND AT A SET DISTANCE FROM ANY VEHICLE IN FRONT OF IT. ON SEVERAL OCCASIONS, WHEN VEHICLES IN FRONT OF OURS SLOWS DOWN OR A VEHICLE MERGES FROM ANOTHER LANE IN FRONT OF US (EVEN TRANSIENTLY), INSTEAD OF GRADUALLY BRAKING AND SPEEDING UP, THE ACURA PERFORMS SUDDEN DECELERATION WITH HARD BRAKING EVEN IF THE VEHICLE IN FRONT IS DOING THE SAME SPEED OR GOING ONLY SLIGHTLY SLOWER. AFTER THE HARD BRAKING STARTS, IF THE VEHICLE IN FRONT SPEEDS UP, OUR VEHICLE DOES NOT RECOVER AND START TO ACCELERATE AGAIN. I HAVE A PREGNANT WIFE WHO IS THE MAIN DRIVER OF THE CAR AND I AM CONCERNED THAT THIS PROBLEM WILL CAUSE HER TO BE REAR-ENDED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10573224March 18, 2014
POWER TRAIN
THE TRANSMISSION ON THE VEHICLE WHEN COLD FUNCTIONS AND SHIFTS NORMALLY. ONCE THE VEHICLE HAS BEEN OPERATING FOR A SHORT PERIOD OF TIME AND IS WARM THE TRANSMISSION, WHEN AT A STOP SIGN OR TRAFFIC LIGHT, WILL DROP OUT OF DRIVE AND INTO NEUTRAL DISENGAGING THE DRIVE TRAIN. THE ONLY WAY FOR THE TRANSMISSION TO BECOME REENGAGED IS TO SHIFT THE TRANSMISSION INTO NEUTRAL OR PARK AND THEN RESHIFT INTO DRIVE. THIS WORKS SOMETIMES AND OTHERS IT DOES NOT AND HAS TO BE RESHIFTED SEVERAL TIME FOR THE TRANSMISSION TO REENGAGE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10573292March 18, 2014
VEHICLE SPEED CONTROL, FUEL SYSTEM, GASOLINE
I HAVE NOTICED THAT WHEN UNDER HEAVY ACCELERATION (SUCH AS PASSING A CAR) I TEND TO GET A STRONG INTAKE OF MY X'S OWN EXHAUST FUMES IN THE CABIN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10572749March 17, 2014
VEHICLE SPEED CONTROL, ENGINE AND ENGINE COOLING
WHILE DRIVING MY 03 MDX AT 20 MPH AROUND A CORNER, IT JUST STOPPED ACCELERATING. THERE WERE NO WARNING SIGNS THAT MY CAR WOULD STOP, IT JUST STOPPED ACCELERATING. I WOULD NOT MOVE IN D5, D4 OR D3, SO I HAD TO DRIVE IT IN D1TO THE DEALERSHIP AND LEFT IT OVERNIGHT. THE NEXT DAY THEY TELL ME I NEED A NEW TRANSMISSION. TWO MONTHS BEFORE THAT, MY CAR WAS LEAKING OIL AND I TOOK IT IN TO GET THE LEAK FIXED. THEY TOLD ME THERE WAS A LEAK IN THE REAR MAIN AND IT WOULD COST $1000 TO FIX. IT WAS SUCH A HIGH COST DUE TO THEY HAD TO REMOVE THE TRANSMISSION AND THE ENGINE TO GET TO IT. TWO WEEKS AFTER IT WAS FIXED, I HEAR A KNOCKING NOISE UNDER MY HOOD AND FIND OUT I NEED NEW MOTOR MOUNTS (HMMM.. ACURA HAD TO MOVE THE MOUNTS TO GET THE ENGINE OUT).. $400 LATER, AFTER I REPLACED THE MOUNTS., I WAS GOOD TO GO. A MONTH LATER, NOW THE TRANSMISSION THAT ACURA HAD TO REMOVE IS NOW COMPLETELY SHOT AND NEEDS TO BE REPLACED ($5200) ARE YOU KIDDING ME ACURA. I HAVE NO FAITH IN THEIR SERVICE DEPT OR MY 03 MDX WHICH IS ALWAYS SERVICED AT THE DEALERSHIP. EVERYTHING THAT HAS EVER BEEN DONE TO THAT CAR HAS BEEN DONE AT THE DEALERSHIP FROM OIL CHANGE TO TIMING BELT REPLACEMENT, AND IT FEELS LIKE I'M GETTING SCREWED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10569118March 13, 2014
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2014 ACURA MDX. THE CONTACT STATED THE BACK-UP CAMERA INTERMITTENTLY REMAINED ACTIVATED WHILE DRIVING. THE CONTACT TOOK THE VEHICLE TO THE DEALER, WHO WAS UNABLE TO PROVIDE A DIAGNOSIS. THE DEALER REFEREED THE CONTACT TO THE MANUFACTURER, WHO OFFERED TO FURTHER INVESTIGATE THE FAILURE AND OTHER ALTERNATIVES. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 200.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10569173March 13, 2014
STRUCTURE:BODY
DRIVER SIDE PASSENGER DOOR IS NOT LOCKING PROPERLY, WE HAVE TO USE THE FORCE LIKE A HEAVY TRUCK DOOR. IT'S NOT SAFE WHEN KIDS ARE SITTING INSIDE. COMPLAINED TO ACURA AND THEY SAY IT'S NOT A BUG, THAT'S HOW THAT DOOR WILL WORK. 10 YEAR DAUGHTER CAN NOT CLOSE THE DOOR ON HER OWN. EVERY TIME DRIVER HAS TO USE MORE FORCE TO CLOSE THE DOOR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10568280March 10, 2014
ELECTRICAL SYSTEM, LATCHES/LOCKS/LINKAGES
CAR LOCKED ITSELF WITH DRIVER AND PASSENGERS INSIDE CAR. NO ONE COULD OPEN DOORS FROM INSIDE. THE MANUAL UNLOCK WOULD NOT UNLOCK DOORS. DRIVER WAS ABLE TO UNLOCK HIS DOOR BY OPENING WINDOW AND USING THE OUTSIDE DOOR HANDLES. *TR THIS INCIDENT HAS HAPPENED THREE TIMES. ON ANOTHER INCIDENT WHILE PARKING, THE VALET ASKED TO TURN CAR OFF LEAVE CAR KEYS INSIDE CAR. AS DRIVER LEFT THE CAR AND CLOSED THE DOOR, THE CAR LOCKED ITSELF (WITH THE KEYS INSIDE). THIS HAS OCCURRED TWICE IN THE PAST COUPLE OF MONTHS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10566610March 1, 2014
POWER TRAIN
THIS IS THE SECOND INCIDENT OF UNINTENDED ENGINE REVVING WITH THIS VEHICLE. THIS SECOND INCIDENT OCCURRED AT APPROXIMATELY 4500 MILES. WAS PULLING OUT OF A PARKING SPACE IN "REVERSE" AND CAME TO A COMPLETE STOP WITH MY FOOT FIRMLY ON THE BRAKE PEDAL WHEN, IN AN INSTANT, THE VEHICLE UNEXPECTEDLY REVVED UP WHILE I WAS STILL HOLDING THE BRAKE PEDAL FIRMLY AND THE VEHICLE WAS STILL IN "REVERSE". ALARMED, I IMMEDIATELY PUT THE CAR INTO "PARK". THE TRANSITION INTO "PARK" WAS NOT SMOOTH AND THE ENGINE RPM WENT EVEN HIGHER. IT SOUNDED LIKE ONE THIRD OF FULL THROTTLE. MY WIFE WAS IN THE VEHICLE WITH ME. ONCE IN "PARK", WE PUT DOWN THE WINDOWS TO HEAR HOW LOUD THE ENGINE WAS REVVING. STILL IN "PARK", I ASKED MY WIFE TO WATCH ME STEP ON AND OFF THE BRAKE PEDAL AT LEAST THREE TIMES, BUT THE ENGINE DID NOT RETURN TO IDLE. I THEN KICKED THE ACCELERATOR PEDAL AND THE ENGINE RETURNED TO NORMAL IDLE. ACURA CLIENT RELATIONS HAD A "FIELD REPRESENTATIVE" CHECK MY VEHICLE. FOR THE SECOND TIME, ACURA IS CLAIMING THAT NO PROBLEM CAN BE FOUND WITH OUR VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10564704February 17, 2014
POWER TRAIN
VEHICLE WENT INTO NEUTRAL WHEN APPROACHING A STOP. THIS REPEATED SEVERAL TIMES THROUGHOUT MY TRIP (APPROX. 25 MILES). I HAVE KEPT UP WITH TRANSMISSION SERVICES AND MAINTENANCE SCHEDULES SINCE OWNERSHIP FEB OF 2012. I HAVE READ OF SEVERAL COMPLAINTS REGARDING THE SAME SYMPTOMS FROM OTHER OWNERS. WHY IS HONDA NOT WILLING TO FURTHER INVESTIGATE ? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10564508February 15, 2014
POWER TRAIN
TRANSMISSION FAILURE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10564267February 13, 2014
SUSPENSION
TL* THE CONTACT OWNS A 2002 ACURA MDX. THE CONTACT STATED THAT WHILE REVERSING, A DRAGGING NOISE WAS HEARD FROM THE VEHICLE. THE VEHICLE WAS TOWED TO A PRIVATE MECHANIC WHERE IT WAS FOUND THAT THE PASSENGER'S SIDE REAR CONTROL ARM HAD FAILED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED ABOUT THE FAILURE. THE FAILURE MILEAGE WAS 180,000. THE VIN WAS UNAVAILABLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10563805February 11, 2014
ENGINE, POWER TRAIN
ON JANUARY 14, 2014 MY DAUGHTER TOOK OUR 2006 MDX TO THE DEALER FOR MECHANICAL EVALUATION. THE CAR HAS BEEN HESITATING WHILE DRIVING, TRYING TO STOP THE CAR WHILE DRIVING. THE DIAGNOSE CAME BACK WITH THE FOLLOWING: TRANSMISSION NEEDS TO BE REPLACED AND ENGINE MOUNTS HAVE TO BE REPLACED AS WELL FOR THE TOTAL OF AROUND $7,200. IN OCTOBER 2008 (MILEAGE 55K) THE ORIGINAL TRANSMISSION HAS BEEN REPLACED WITH A RE-MANUFACTURED PART. DECEMBER 2009 ORIGINAL SYMPTOMS (WHINING NOISE, SHUTTER AT 40-50 MPH) HAVE RECURRED AND HAVE BEEN REPORTED TO DEALER'S MECHANICS. THEY COULD NOT SEE ANY PROBLEMS. DECEMBER 2010 WHINING NOISE STARTED COMING BACK AGAIN. DEALER'S MECHANICS COULD NOT FIND ANYTHING WRONG. NOW WE ARE FACED WITH A TRANSMISSION THAT IS MALFUNCTIONING PLUS ENGINE MOUNTS HAVE TO BE REPLACED. IN SPEAKING WITH ACURA'S CUSTOMER CARE I WAS INFORMED THAT THE TRANSMISSION REPLACED IN 2008 WAS NOT AN AUTHENTIC ACURA PART. I KEPT INSISTING ON MORE IN DEPTH EXPLANATION BUT DID NOT RECEIVE ANY. IT IS MY UNDERSTANDING THAT IMPROPERLY WORKING TRANSMISSION CAUSES DAMAGE TO ENGINE MOUNTS. IT SEEMS ACURA DEALER'S MECHANICS HAVE SOMEWHATHOW MISSED IT. ACURA IS NOT WILLING TO TAKE RESPONSIBILITY FOR ANY OF THEIR OMISSIONS. NOW THE CAR IS NO LONGER UNDER WARRANTY. ALL OF DESCRIBED INSTANCES ARE A HUGE SAFETY HAZARD. PUTTING IN NON-AUTHENTIC PARTS UNDER THE LABEL OF WARRANTY IS A FRAUDULENT STEP. ALL SERVICES HAVE BEEN PERFORMED AT JERRY DAMSON HONDA DEALERSHIP IN HUNTSVILLE, ALABAMA. I WOULD LIKE A FORMAL INVESTIGATION. IN ADDITION I FEEL THAT DEALERSHIP'S MECHANICS SHOULD GO THROUGH ADDITIONAL TRAINING TO AVOID FUTURE MISDIAGNOSES AND A REDUCE DANGER TO CONSUMERS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10563537February 8, 2014
SERVICE BRAKES, ELECTRICAL SYSTEM
BRAKE PEDAL GETS REALLY STIFFEN UP AND CAR WON'T START UNLESS I DEPRESS THE BRAKE REALLY REALLY HARD. SEEMS LIKE FAULTY BRAKE SYSTEM. THIS HAPPENS WHEN THE VEHICLE HAS BEEN LEFT SITTING FOR AWHILE. HAPPENING FREQUENTLY NOW. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10562992February 5, 2014
WHEELS
I WAS DRIVING ON A LOCAL SIDE STREET AT ABOUT 20 MPH WHEN SUDDENLY MY CAR VEERED OFF THE ROAD AND SWERVED INTO A PARKED CAR CAUSING MODERATE DAMAGE TO THE DRIVER SIDE REAR FENDER OF THE PARKED CAR. MY CAR SUSTAINED MAJOR DAMAGE - TO THE PASSENGER SIDE ON THE FRONT. ALSO, THE PASSENGER SIDE FRONT WHEEL CAME OFF AND ROLLED A LITTLE AWAY BEFORE COMING TO A STOP. I PULLED THE CAR OVER AND PARKED IT. EVEN WITH THE PARKING BRAKE ON, THE CAR WAS ROLLING A LITTLE TILL A BYSTANDER PUT A COUPLE OF BLOCKS UNDER THE REAR TIRES TO STOP THE CAR. THE ROAD WAS CLEAR AND DIDN'T HAVE ANY POT HOLES OR BAD WEATHER. WE BOUGHT THE CAR IN SEP 2012 AND IT HAS ABOUT 13 - 14000 MILES. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10562855February 4, 2014
STEERING
TL* THE CONTACT OWNS A 2003 ACURA MDX. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 25 MPH THE STEERING WHEEL SEIZED WITHOUT WARNING. THE VEHICLE WAS TURNED OFF AND IT RESUMED NORMALLY UPON RESTARTING. THE FAILURE RECURRED; HOWEVER, THE FAILURE HAD NOT BEEN DIAGNOSED NOR WAS THE VEHICLE REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE DEFECT. THE APPROXIMATE FAILURE MILEAGE WAS 140,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10562984February 4, 2014
POWER TRAIN
TWO SEPARATE RELATED INCIDENTS TO TRANSMISSION LISTED FROM MOST RECENT: 1) 3FEB2014- TOTAL TRANSMISSION FAILURE ON HIGHWAY (APPROX. 65MPH) AT 116,804MI. DEALERSHIP SERVICE NOTED THAT THE TRANSMISSION FLUID WAS OVERFILLED AND THE FAILURE IS INTERNAL. THEY RECOMMENDED TRANSMISSION REPLACEMENT 2) 4APR2013- NOTED THAT VEHICLE DID NOT ENGAGE IN PARK AFTER SHIFTED TO "P". AFTER PLACING IT IN PARK, IT ROLLED BACK DOWN THE DRIVEWAY. THIS FAULT IS INTERMITTENT AND OCCASIONALLY WILL EXHIBIT A RATCHET LIKE SOUND. THE FAULT IS ONGOING. DEALERSHIP CANNOT RECREATE FAILURE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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