2021 Audi e-tron Infotainment Blanking Complaint

What Owners Are Reporting

An owner of a 2021 Audi e-tron has filed a complaint with the National Highway Traffic Safety Administration (NHTSA ID 11728247) detailing a persistent issue with their vehicle's infotainment system. The main media interface, which controls various vehicle functions and displays information, reportedly goes blank repeatedly for approximately five minutes at a time while driving.

The owner's experience highlights frustration with the repair process. Despite having an extended warranty that should cover such repairs and the dealership acknowledging the issue is addressed by a Technical Service Bulletin (TSB), the owner was charged for the repair.

Severity and Safety Concerns

The owner explicitly describes the infotainment blanking as a "known safety issue." A malfunctioning or intermittently blank screen can distract the driver or prevent access to critical vehicle information, potentially increasing the risk of an accident. The repeated nature of the problem, occurring every few minutes, underscores its potential to be a significant distraction.

Pattern and Underlying Issues

The complaint suggests that the issue of the "main media interface going blank repeatedly" is not isolated, given the dealership's reference to a Technical Service Bulletin. This implies that Audi may be aware of an underlying defect or design flaw affecting the electrical system or the infotainment unit itself in the 2021 Audi e-tron.

The fact that a TSB exists indicates that Audi has developed a specific diagnostic and repair procedure for this problem. Owners experiencing this issue should inquire about any applicable TSBs and their coverage under warranty.

If You've Experienced This

If you own a 2021 Audi e-tron and have experienced your main media interface going blank repeatedly, it is recommended to contact your Audi dealership. Inquire about any relevant Technical Service Bulletins (TSBs) and confirm your warranty coverage for the repair.

It is also important to document your experience, including dates, times, and any communication with the dealership. You can file your own complaint with the National Highway Traffic Safety Administration (NHTSA) at NHTSA.gov. This helps NHTSA track potential safety defects and can contribute to future investigations or recalls.

Source: NHTSA ID 11728247