2024 Kia Sportage Wireless Phone Charger Logic Improvement TSB

Kia has released Technical Service Bulletin (TSB) 342, identified as Service Action SA572, to address a software issue affecting the Wireless Power Charger (WPC) system in certain 2024 Kia Sportage (NQ5) vehicles. This update aims to improve the reliability of the Kia Sportage wireless charging functionality.

Symptoms

Owners of affected 2024 Kia Sportage vehicles may experience "intermittent inoperative wireless phone charging". This means the wireless charging pad in the vehicle may stop working unexpectedly or fail to charge a compatible device consistently.

What Owners Should Know

This is a Service Action (SA572), which is a repair program performed during the warranty period without direct customer notification. Dealers must obtain DPSM approval for repairs requested outside the warranty period. Kia is NOT notifying consumers directly about this service action.

Several critical warnings are provided for technicians performing the software upgrade:

• "DO NOT start the engine during ECU upgrade."
• "DO NOT turn the ignition key 'OFF' or interrupt the power supply during ECU upgrade."
• "When the ECU upgrade is completed, turn the ignition 'OFF' and wait 10 seconds before starting the engine."
• If a 'Communication Fail' error occurs or the upgrade cannot be performed, "DO NOT disconnect the KDS/VCI-II." Instead, contact the GIT America Help Desk or Techline.
• "Failure to follow proper procedures may cause the PCM to become inoperative after the upgrade and any claims associated with this repair may be subject to chargeback."

Diagnosis and Trigger Conditions

To confirm if a vehicle is affected and to ensure the latest reflash has been applied, technicians must verify the ROM ID of the Wireless Power Charger (WPC) system. The previous ROM ID is 1.00, and the updated ROM ID is 1.10. This can be checked using the KDS (Kia Diagnostic System) tool, specifically looking for Upgrade Event #743, labeled as "743.NQ5 24MY WPC Operation Logic Improvement".

Repair Procedure Summary

The repair involves upgrading the software logic of the Wireless Power Charger (WPC) system using the KDS ECU Upgrade function. The procedure requires referring to TSB SST081 for detailed instructions on using the KDS system. Key steps include:

1. Confirming a fully charged battery (12.3 volts or higher) or using a jump starter box.
2. Ensuring the KDS GDS unit is sufficiently charged (60% or higher).
3. Performing the upgrade with the ignition set to 'ON'.
4. Not disconnecting the VCI-II from the vehicle during the upgrade.
5. After the upgrade, turning the ignition 'OFF' and waiting 10 seconds before restarting the engine.
6. If the automatic upgrade fails, the ignition must be turned 'OFF' for about 10 seconds and then 'ON' again to reset the control unit before attempting a manual upgrade.

Required Tools or Parts

The primary tool required for this service action is the KDS (Kia Diagnostic System). The ECU Part Number for the WPC system is 95560 P1200.

ROM ID Information

The following table details the ROM ID information for the Wireless Power Charger (WPC) system:

Model	System	IMMO	ECU P/NO.	Comment	Previous ROM ID	New ROM ID
NQ5	WPC	Yes	95560 P1200	Non-NFC Type	1.00	1.10

Manual Mode ECU Upgrade Passwords

If the automatic upgrade procedure fails, a manual upgrade can be performed using the following password:

Menu	Password
NQ5 WPC: 95560-P1200	1584

Warranty Information

For warranty claims related to this service action, Kia dealers should use the following information:

• Claim Type: V
• Causal P/N: 95560 P1200
• Repair Description: (SA572) WPC Logic Improvement
• Labor Op Code: 240071RO
• Operation Time: 0.3 M/H

Owner Action

If you own a 2024 Kia Sportage (NQ5) produced between July 18, 2023, and March 22, 2024, and are experiencing issues with your Kia Sportage wireless charging system, you should contact your authorized Kia dealer. While Kia is not directly notifying owners, this service action ensures that the software update for the Wireless Power Charger (WPC) system is performed during a warranty visit.

NHTSA ID: 11000316