2024 Kia Sportage Instrument Cluster Reset TSB

Owners of some 2024 Kia Sportage vehicles may notice an unexpected behavior with their instrument cluster. Specifically, the "Accumulated Info" (Trip, Timer, Avg.) and "Since Refueling" trip meters might reset automatically whenever the vehicle's ignition is turned off. This issue, identified by Kia, is due to a software logic error within the 4.2-inch instrument cluster (CLU).

Symptoms

The primary symptom of this issue is the automatic resetting of specific trip information. Drivers will observe that their "Accumulated Info" (including Trip, Timer, and Average consumption) and "Since Refueling" trip meters return to zero after the ignition is switched off. This can lead to inaccurate tracking of mileage and fuel economy for the 2024 Kia Sportage cluster reset.

Diagnosis / Trigger Conditions

The issue is triggered when the vehicle's ignition is turned off, causing the stored trip data to clear. This is a consistent software logic error rather than an intermittent fault. Technicians can confirm the concern by checking the instrument cluster's current ROM ID and comparing it to the updated software version.

Important Warnings

Kia has issued several important warnings regarding this service action and the software upgrade procedure:

• "A Service Action is a repair program without customer notification that is performed during the warranty period." Owners will not receive a direct notification letter.
• "Any dealer requesting to perform this repair outside the warranty period will require DPSM approval."
• "Repair status for a VIN is provided on KDealer+ (Service → Warranty Coverage → Warranty Coverage Inquiry → Campaign Information). Not completed Recall / Service Action reports are available on KDealer+ (Consumer Affairs → Not Completed Recall → Recall VIN → Select Report), which includes a list of affected vehicles."
• Before starting the upgrade, ensure the vehicle's battery is "fully charged (12.3 volts or higher)" or connect a fully charged jump starter box.
• The Kia Diagnostic System (KDS) Global Diagnostic System (GDS) unit used for the reflash must be "sufficiently charged at 60% or higher."
• All ECU upgrades must be performed with the ignition in the 'ON' position unless specified otherwise.
• "Damaged VCI II units should not be used and promptly replaced."
• "DO NOT start the engine during ECU upgrade."
• "DO NOT turn the ignition key 'OFF' or interrupt the power supply during ECU upgrade."
• If an error occurs during the upgrade, "DO NOT disconnect the KDS/VCI-II." Instead, contact the GIT America Help Desk at (888) 542-4371 or Techline.
• "Do not touch any system buttons (like 'Back', 'Home', 'etc.') while performing ECU Upgrade."
• The manual upgrade procedure should "ONLY be performed if the automatic upgrade fails."
• If an automatic upgrade fails, turn the ignition 'OFF' for about 10 seconds, then back 'ON' to reset the control unit BEFORE attempting a manual upgrade.
• "ONLY use approved ECU upgrade software designated for the correct application."
• "It is recommended to ALWAYS check the Electronic Parts Catalog (EPC) to locate the ECU Part Number respective to Auto/Manual Mode ROM IDs. DO NOT reference the parts label affixed to the ECU."
• "Before attempting an ECU upgrade on any Kia model, make sure to first determine whether the applicable model is equipped with an immobilizer security system. Failure to follow proper procedures may cause the PCM to become inoperative after the upgrade and any claims associated with this repair may be subject to chargeback."

Repair Procedure Summary

The repair involves upgrading the software logic of the instrument cluster (CLU) using the Kia Diagnostic System (KDS) tool. This procedure is identified as Upgrade Event #703, specifically "703.NQ5, NQ5a, NQ5 HEV CLU Mileage Odometer Calculation Logic Improvement."

1. Preparation: Ensure the vehicle battery and KDS unit are adequately charged. Connect the VCI-II to the OBD-II connector. The KDS upgrade function operates wirelessly, so a USB cable is not required for the upgrade itself.
2. KDS Setup: Turn on the KDS tablet with the vehicle ignition in the 'ON' position. Select 'KDS' from the home screen, confirm VCI communication, and configure the vehicle using the 'AUTO VIN' feature.
3. ECU Upgrade Selection: From the KDS menu, select 'ECU Upgrade'. The KDS will check for and download Upgrade Event #703. Ensure the vehicle is correctly identified in 'Vehicle Selection' for the event to download.
4. Automatic Upgrade (Preferred): Select 'Auto Mode'. The system will prompt to select the 'CLU' system and the applicable 'Event Group'. Touch 'ID Check' to confirm the latest update is available, then select Upgrade Event #703 and proceed with 'Upgrade'. The KDS will display the upgrade progress. Once complete, turn the ignition 'OFF' for 10 seconds, then back 'ON', and select 'OK'.
5. Manual Upgrade (If Auto Fails): If the automatic upgrade fails, perform a manual upgrade. Within the 'ECU Upgrade' screen, select 'Manual Mode'. Select the 'CLU' system and Upgrade Event #703. Choose the appropriate control unit part number from the ROM ID Information Table (see below) and enter the corresponding password. The upgrade will then proceed similarly to the automatic mode.
6. Post-Upgrade: After the upgrade is complete, select 'YES' when prompted to check for and erase any Diagnostic Trouble Codes (DTCs) that may have been set during the process (e.g., EPS, ESC, TPMS). Finally, start the engine to confirm normal operation and verify the 2024 Kia Sportage cluster reset issue is resolved.

Required Tools or Parts

The primary tool required for this software upgrade is the Kia Diagnostic System (KDS). No specific replacement parts are needed as this is a software update. The software update itself is identified by the Upgrade Event Name: "703.NQ5, NQ5a, NQ5 HEV CLU Mileage Odometer Calculation Logic Improvement."

ROM ID Information Table

To verify the correct software is applied, technicians reference the ROM ID Information Table. The new ROM ID should be 2.03.

Model	System	Cluster	IMMO	ECU P/No.	ROM ID (Previous)	ROM ID (New)
NQ5	CLU	4.2 in.	Yes	94003 P1030, 94003 P1040, 94003 P1530, 94003 P1540, 94003 P1620, 94003 P1630	2.02	2.03
NQ5a	CLU	4.2 in.	Yes	94003 DW100, 94003 DW600	2.02	2.03

Warranty Information

This repair is covered under warranty as a Service Action. The relevant warranty codes are N Code: N99 and C Code: C99. The labor operation codes are 230082R1 for NQ5 models and 230A32RO for NQ5a models, with an estimated operation time of 0.3 M/H. VIN inquiry data for this repair is for tracking purposes only, and Kia retailers should reference SA547 when using the KDealer+ system.

Owner Action

If you own a 2024 Kia Sportage and experience the "Accumulated Info" or "Since Refueling" trip meters resetting automatically, you should contact your authorized Kia dealership. This is a service action, meaning Kia is not directly notifying consumers. Therefore, it is important for owners to proactively inquire about this software update. The dealership will perform the necessary software upgrade to resolve the 2024 Kia Sportage cluster reset issue at no charge under warranty.

NHTSA ID: 10244786