2024-2025 Jeep Compass Uconnect Radio Software Update TSB 08-272-25

Owners of 2024-2025 Jeep Compass vehicles equipped with the Uconnect 5 Nav system and a 10.1-inch display may encounter a variety of software-related problems. These issues, ranging from navigation malfunctions to inoperative voice recognition, are addressed by Technical Service Bulletin (TSB) 08-272-25. This bulletin provides a procedure for updating the radio software from earlier versions (like U31.42) to the improved U33.43 version via a USB drive.

This TSB applies to Jeep Compass models with Uconnect 5 Nav w 10.1" Display, identified by Sales Codes UEN (CAN), UBN (USA), UFN (MEX), and UPN (ROW-DAB). The update is applicable to vehicles in North America, Enlarged Europe, India & Asia Pacific, and Middle East & Africa markets.

Symptoms

Customers may experience one or more of the following Jeep Compass Uconnect software issues:

• "Unable to select the Turn by Turn Navigation"
• "Blank Performance Pages" (Rearview Camera (RVC) Functions Normally)
• "Android Auto® Voice Recognition (VR) inoperative"
• "Media tuner delayed"
• "Charge Schedule not accepting updates via phone" (RVC Functions Normally)
• "Ambient light inoperative"
• "Map in Instrument Panel Cluster (IPC) inoperative"
• "Media Widget blank"
• "Navigation map black"
• "Off-Road Pages inoperative" (RVC Functions Normally)
• "VR inoperative"
• "Incorrect song title displayed" (Carplay® only)
• "Radio display switches from Media Page to Home Page" (RVC Functions Normally)
• "Ghost touch on Navigation screen" (RVC Functions Normally)
• "Widgets missing"
• "New User Profile does not load"
• "Returns to wrong page after View Camera Event selected by customer in the Camera View Pages" (RVC Functions Normally)

Diagnosis

To diagnose these Jeep Compass Uconnect software issues, technicians should use a Scan Tool (wiTECH) to verify that all related systems are functioning correctly. If any Diagnostic Trouble Codes (DTCs) or other symptom conditions are present beyond those listed in this bulletin, they should be recorded and addressed before proceeding with the software update. If the customer's concern matches the symptoms described, the repair procedure outlined in TSB 08-272-25 should be followed.

Important Warnings

Owners and technicians should be aware of several critical notes during this update process:

• Software Download: "If the software cannot be downloaded, make sure you have proper security access. If not, have the Service Manager or Shop Foreman download the software update."
• USB Drive: "A 32 GB USB flash drive formatted as NTFS is required for U33.43. It is also recommended to use a quality, name brand (Kingston®) flash drive over a generic USB flash drive."
• USB Drive Usage: "A blank USB flash drive will be needed for each radio update, additional updates cannot be on the same USB flash drive."
• Software Update Process: "Engine should be running the entire time the radio is flashed."
• Display Delay: "The software update screen may take up to a minute before it is displayed. If the update screen isn't displayed, cycle the ignition to 'Off' then 'Run'."
• Vehicle Operation During Update: "Vehicle should not be driven, and should remain in PARK or with parking brake engaged."
• USB Removal: "Do not remove USB Device. System will reboot and start update. Backup Camera, Radio, SOS and several driving assistance features will be unavailable during the update."
• Error Message: "Sometimes the radio throws an error pop up 'Invalid_Binary_Switch' after successful radio update. Please ignore this error and click ok."
• Wireless Pairing: "Suggest to customer to repeat the wireless device pairing again after deleting the existing pairing from the phone."

Required Tools or Parts

To perform this software update, the following are needed:

• wiTECH or Equivalent: For diagnostic checks.
• 32 GB USB Flash Drive: Must be formatted to NTFS. A Kingston® brand drive is recommended for reliability.

Repair Procedure Summary

The repair for these Jeep Compass Uconnect software issues involves updating the Uconnect 5 Nav radio software to version U33.43. The general steps are:

1. Check Current Software: Access the