2021-2022 Hyundai Anti-Theft Software & Lock Campaign

Why This Matters: Addressing Increased Vehicle Thefts

Hyundai has observed a significant increase in thefts targeting certain 2021-2022 model year vehicles. These vehicles, often lacking standard engine immobilizers, have become targets due to methods popularized on social media platforms. While these vehicles meet Federal Motor Vehicle Safety Standards, Hyundai is proactively implementing solutions to enhance their security and deter theft.

Understanding the Hyundai Anti-Theft Campaigns

Hyundai has launched two distinct campaigns to address the increased theft risk: Campaign 993 and Campaign P32. Campaign 993 focuses on a software upgrade for vehicles that can accommodate it, while Campaign P32 provides physical steering wheel locks for those that cannot. These initiatives aim to provide owners with enhanced security measures.

Campaign 993: Anti-Theft Software Upgrade and Decals

Purpose and Scope

Service Campaign 993 involves a software upgrade for the Integrated Body Control Unit/Body Control Module (IBU/BCM). This upgrade is designed to enhance the existing OEM Hyundai burglar alarm system operation and ignition start logic. Additionally, anti-theft decals are installed on the front driver's-side and front passenger-side windows of affected vehicles. Detailed repair instructions are outlined in Technical Service Bulletin (TSB) 23-01-014H-5 (or its latest version).

Eligibility Criteria

This software upgrade applies to certain 2011-2022 Hyundai vehicles that are not equipped with a push-button ignition or an immobilizer lamp in the instrument cluster. Vehicles with these features already possess a factory-installed immobilizer, rendering Campaign 993 software inapplicable to them. Hyundai notes that engine immobilizers became standard on all Hyundai vehicles produced in November 2021. Dealers utilize a VIN lookup tool to accurately determine vehicle eligibility.

Software Update Procedure

The software upgrade is performed by a Certified-level or above Service Technician and involves updating the IBU/BCM software. The process also includes installing two anti-theft window decals. The estimated installation time is approximately 0.3 hours for most models, with Elantra (CN7/CN7a) models requiring about 0.4 hours. These times include completing decal installation, performing the software upgrade, taking Service Technical Update Information (STUI) photos, and uploading them.

STUI photos are a mandatory part of the procedure. If the vehicle has a push-button ignition or an immobilizer lamp in the instrument cluster, photos must clearly show the lighted lamps and telltale indicators with the ignition in Accessory mode. If the software and decals are installed, photos must show the anti-theft decals clearly visible on both front windows, along with a piece of paper displaying the last 6 digits of the VIN and the date of the repair. Failure to include these photos may result in a debit against the warranty claim.

Key Owner Actions After Software Update

After the software upgrade is completed, owners must use their key fob to lock and unlock the vehicle to activate and deactivate the enhanced anti-theft system. It is crucial to disarm the system with the key fob before attempting to start the vehicle. For vehicles with an exposed key cylinder on the driver's door lock, the key can also be used to disarm the alarm and deactivate the "ignition kill" feature, though the key fob remains the primary method. For vehicles with a covered key cylinder, the key fob is strictly required to activate/deactivate the system and disarm it before starting the vehicle. This ensures proper functionality of the Hyundai Tucson anti-theft software update.

Warranty Information for Campaign 993

Warranty claims for Campaign 993 should be submitted on the Claim Entry Screen as a "Campaign" type. If a vehicle is already equipped with a START/STOP button or an immobilizer lamp, and Campaign 993 is open, the campaign can be closed by submitting an inspection-only claim with STUI photos as outlined in the TSB. The anti-theft window decals are specifically intended for vehicles receiving the software upgrade.

Campaign P32: Steering Wheel Lock Program

Purpose and Scope

For certain 2011-2017MY Hyundai vehicles that are not equipped with engine immobilizers and cannot accommodate the Campaign 993 anti-theft software upgrade, Hyundai is offering free steering wheel locks through Service Campaign P32. This provides a physical deterrent against theft for vehicles that cannot benefit from the software solution. The procedure for providing these steering wheel locks is described in Technical Service Bulletin (TSB) 23-01-055H.

Eligibility Criteria

This program is specifically for owners of eligible 2011-2017 Hyundai vehicles that do not have engine immobilizers and are therefore ineligible for the Campaign 993 software update. Dealers will check vehicle eligibility using the WebDCS system's "Vehicle Information" screen.

Parts and Distribution

The steering wheel locks provided under Campaign P32 have a part number of PN 6009L. All dealers receive an initial shipment of 8 pieces of steering wheel locks for distribution to affected customers at no cost (one per eligible vehicle). Additional supplies can be ordered through the normal WebDCS ordering process, with an initial CPM restriction of 16 pieces. Dealers are able to order more as claim submissions are processed.

Hyundai Approved Accessory Security Kit (PN 00F67-AU200)

Overview and Components

As an additional security option, Hyundai offers an approved accessory security kit, PN 00F67-AU200, for purchase by owners of certain 2016-2022 model year Hyundai vehicles. This add-on security system has been assembled from components by Firstech, makers of Compustar security products. The kit includes a tilt sensor, an auditory 'glass break' sensor, and an impact sensor. These components are designed to activate an included siren and interrupt the starter signal, effectively preventing vehicle theft. The kit comes with two key fob transmitters for arming and disarming the system.

Purchase, Cost, and Installation

The Manufacturer's Suggested Retail Price (MSRP) for the accessory kit is $170, not including installation costs. Installation typically takes approximately 2.5 hours, depending on the vehicle. The kit can be purchased and installed at Hyundai dealerships or by Compustar authorized installers. Hyundai encourages dealers to price the kit competitively without additional markup, noting that it may also be available at other retailers like Best Buy. For ordering, dealers are limited to 1 piece per line item and must input VIN details at the time of order entry. Customers can find authorized Compustar retailers at https://www.compustar.com/find-a-dealer/.

Important Considerations for the Accessory Kit

Upon installation of this system, it can only be disarmed and armed with the new transmitter fobs provided with the kit. Using the original vehicle fobs may unlock the doors but may not disarm/arm the system, potentially leading to false alarms. The system does NOT have a manual deactivation switch; if the transmitter batteries fail, it will not be possible to disarm/arm the system. Owners must ensure both transmitter fobs have fresh, strong batteries. Installation instructions are available in Hyundai Mobis Service Bulletin PB-K-AC-2203001.

Important Warnings and Owner Advisories

Owners should be aware of several critical points regarding these anti-theft measures:

• Aftermarket Security Systems: "Vehicles equipped with an aftermarket or add-on alarm, or remote start may not operate normally if the BCM is upgraded with this software." There is a "possibility that the BCM software update may interfere with the operation of the aftermarket security system. Any affect on aftermarket security system will be customer's responsibility."
• Aftermarket Window Tint: "If you have aftermarket window tint, the decals may cause damage to the tint if you attempt to remove them later." Owners are advised to consider this before decal installation.
• Accessory Kit Fob Dependency: For the accessory security kit, "Upon installation of this system, it can only be disarm/armed with the new transmitter fobs. Using the original vehicle fobs may unlock the doors, but it may not disarm/arm the system, which could result in a false activation of the system." Furthermore, "This system does NOT have a manual deactivation switch. If the transmitter batteries fail, it will not be possible to disarm/arm the system. Always ensure one, or both, transmitter fobs have fresh, strong batteries."
• No Guarantee Against Theft: "The alarm is not a guarantee against theft and Hyundai Motor America is not stating that the alarm will prevent theft under any circumstance or that we in any way guarantee that we will replace the vehicle if stolen with the alarm kit." No security system can provide a 100% guarantee of theft prevention.
• Warranty for Accessory Kit: The accessory security kit (part cost and installation labor) would not be provided under warranty as a service campaign or recall, as these thefts are not related to a malfunction or defect with the security features. "Damage caused by improper installation or parts and accessories not supplied by Hyundai may not be covered under your vehicle warranties."
• Software Upgrade Ineligibility: "Unfortunately the anti-theft software enhancement IS NOT available for your vehicle. Because your vehicle is not eligible, Hyundai would like to provide to you this anti-theft steering wheel lock at no cost to you." This applies to vehicles that cannot receive the Hyundai Tucson anti-theft software update.

Reimbursement Options for Anti-Theft Devices

Hyundai will reimburse customers who own or lease 2011-2022 model year vehicles without immobilizers that cannot accommodate the Campaign 993 software upgrade. This reimbursement, up to $300, is for their purchase of a different anti-theft device, such as an alarm kit. Hyundai will also reimburse customers for the purchase of a steering wheel lock if their vehicle is ineligible for the software upgrade. Owners can contact Hyundai Customer Care at 888-498-0390 for more information or visit Hyundai's dedicated campaign website at https://owners.hyundaiusa.com/content/myhyundai/us/en/contact-us/campaign.html to submit for reimbursement.

Next Steps for Owners

If you own a 2021-2022 Hyundai vehicle, especially models like the Hyundai Tucson, it is recommended to contact your local Hyundai dealer. They can check your vehicle's eligibility for Campaign 993 (software upgrade, TSB 23-01-014H-5) or Campaign P32 (steering wheel lock, TSB 23-01-055H) using the VIN lookup tool. Both the software upgrade and steering wheel locks are provided free of charge to eligible customers. You may also inquire about the Hyundai Approved Accessory Security Kit (PN 00F67-AU200) or reimbursement options for other anti-theft solutions. For general questions, you can contact the Hyundai Customer Care Center at 1-800-633-5151.

NHTSA ID: 10240081