2024-2025 Honda Civic & CR-V A/C Compressor Seizure Investigation

Why Honda is Investigating

American Honda Motor Co., Inc. (AHM) has initiated a data collection effort for certain 2024-2025 Civic 1.5L and 2025 CR-V 1.5L vehicles. This initiative, identified as a "Request for Visit: 2024-2025 Civic & CR-V A/C Compressor Seizure," is in response to customer complaints of the A/C system blowing warm air. Technicians have also reported finding the A/C compressor to be seized in these vehicles.

The primary goal of this investigation is to thoroughly understand the underlying cause of the A/C compressor seizure condition. To ensure accurate data collection, AHM is requesting that dealers identify and report qualifying vehicles for inspection before any repair attempts are made.

Symptoms of A/C Compressor Seizure

Owners of affected 2024-2025 Honda Civic and CR-V models may notice specific symptoms related to the A/C system. The most common complaint is the A/C blowing warm air instead of cold air, indicating a malfunction in the cooling process. Another potential symptom is a windshield that is slow to defrost, which can occur when the A/C system is not functioning correctly to remove humidity.

Technicians diagnosing the issue may confirm that the A/C system is inoperative (INOP) due to a seized compressor, identified by the internal code 38810. This specific diagnosis is a key qualifier for Honda's data collection program.

Qualifying Conditions for Participation

American Honda Motor Co., Inc. is interested in inspecting vehicles only if they meet specific criteria. If your vehicle matches these conditions, it could be a candidate for this important data collection effort regarding the Honda CR-V A/C compressor seizure and Civic models:

• Engine Type: The vehicle must be equipped with a 1.5L Turbo engine.
• Confirmed A/C Failure: A technician must confirm that the A/C system is inoperative due to a seized compressor, indicated by the internal code 38810.
• Customer Complaint: The owner may have complained about the A/C blowing warm air or a windshield that is slow to defrost.
• No Prior HVAC Repair: There should be no previous HVAC system repairs, including A/C refrigerant evacuation or recharge, or replacement of any HVAC components.
• No Repair Attempts: No repair attempts should have been made on the A/C system during the current visit.
• No Collision History: The vehicle must not have any history of collisions.

Important Warnings for Owners and Technicians

This investigation is a critical step for Honda to understand the Honda CR-V A/C compressor seizure issue. It is crucial for both owners and dealership personnel to adhere to the following guidelines:

• Do NOT attempt repairs: If a vehicle meets the qualifiers, dealers are instructed not to attempt any repairs on the A/C system. The purpose of this program is to inspect the vehicle in its original failed state.
• No prior HVAC work: Vehicles that have undergone any previous HVAC system repairs, such as refrigerant service or component replacement, will not qualify for this specific data collection. This ensures that the collected data reflects the original failure mode.

What Owners Should Do

If your 2024-2025 Honda Civic or 2025 Honda CR-V 1.5L Turbo is experiencing an A/C compressor seizure, leading to warm air from the A/C, and you believe it meets the qualifying conditions, you should contact your Honda dealership immediately. Do not attempt to repair the vehicle yourself or have an independent shop perform repairs, as this could disqualify your vehicle from the investigation.

Dealership personnel are instructed to email Technical Information & Support (TIS) at [email protected] or call 800-880-1072 (Monday-Friday, 7am-5pm PST) if a qualifying vehicle comes into their service bay. You will need to provide specific information including:

• Model Year (e.g., 2024)
• Model Name (e.g., Civic)
• Issue (e.g., A/C Compressor Seizure)
• Vehicle Identification Number (VIN)
• Dealer Number
• Your Name and Best Phone Number
• Current Mileage
• Confirmation that the vehicle meets all six qualifiers
• DPTS #

Dealership personnel who successfully identify and report a qualifying vehicle that is accepted for the program will receive a VISA gift card as a gesture of appreciation from AHM.

NHTSA ID: 11015695