2023-2025 Honda Rearview Camera INOP Investigation

American Honda Motor Co., Inc. (AHM) has initiated an investigation into a specific issue affecting the rearview camera system in certain 2023-2025 Honda Civic, CR-V, and Pilot models. This internal communication, labeled as "PRIORITY/ACTION REQUIRED," indicates that Honda is seeking to understand the root cause of the "Honda rearview camera INOP" condition.

The company is asking dealerships to identify vehicles that exhibit particular symptoms and meet specific criteria. This proactive approach aims to gather data before any repair attempts are made by technicians.

Symptoms of the Honda Rearview Camera INOP

Owners of affected 2023-2025 Honda vehicles may experience a specific problem with their rearview camera. The primary symptom is an inoperative rearview camera, meaning the display screen turns on, but it does not show the actual camera feed when the vehicle is shifted into reverse.

This condition is described as "rearview camera inop, the display is on but does not display the rearview camera feed when the vehicle is in reverse." It is crucial that the camera is completely inoperative, not just intermittent, for the vehicle to qualify for Honda's investigation.

Diagnosis and Trigger Conditions

Honda has established clear criteria for vehicles it is interested in inspecting. For a vehicle to be considered, it must meet all of the following qualifiers:

• The rearview camera must be completely "INOP (not intermittent)" with the display active but showing no camera feed when the transmission is shifted to reverse. Dealerships are asked to take a photo of the black touch-screen as evidence.
• The issue must not involve a "blurry or black and white center touch-screen." These conditions are not accepted for this specific investigation.
• The vehicle must not have been involved in a collision.
• Crucially, "No repair has been attempted for this issue during this visit" to the dealership.

These conditions help Honda narrow down the scope of their investigation to specific, unadulterated cases of the "Honda rearview camera INOP" problem.

Important Warnings for Owners and Technicians

This communication includes critical instructions for both dealership personnel and, by extension, vehicle owners. Honda explicitly states that they "would like to inspect the vehicle prior to you attempting a repair of any kind."

This means that if your vehicle exhibits the described symptoms and meets the qualifiers, it is important not to attempt any repairs yourself or have an independent shop do so before visiting a Honda dealership. Any prior repair attempts will disqualify the vehicle from this specific investigation.

What Owners Should Do

If you own a 2023-2025 Honda Civic, CR-V, or Pilot and are experiencing the described "Honda rearview camera INOP" issue, and your vehicle meets all the qualifiers, you should contact your local authorized Honda dealership. Explain the symptoms and mention that you believe your vehicle may qualify for Honda's ongoing investigation.

Dealerships are instructed to email Technical Information & Support (TIS) at [email protected] or call 800-880-1072. They will need to provide specific information, including the model year, model name, VIN, current mileage, and confirmation that the vehicle meets the qualifiers, along with a photo of the black touch-screen. This process ensures that Honda can collect the necessary data to understand and resolve the issue.