2024-2025 Honda Civic & CR-V A/C Compressor Seizure

Why This Investigation Matters

American Honda Motor Co., Inc. (AHM) is actively investigating a concern affecting certain 2024-2025 Honda Civic 1.5L and 2025 Honda CR-V 1.5L vehicles. Owners of these vehicles have reported the air conditioning system blowing warm air, with technicians subsequently finding the A/C compressor to be seized. To thoroughly understand the underlying cause of this condition, AHM is requesting that dealerships identify and report qualifying vehicles for inspection. This proactive approach aims to gather critical data before any repairs are attempted, which is essential for developing a comprehensive solution.

Symptoms of A/C Compressor Seizure

Owners of affected vehicles typically report the primary symptom as the "A/C blowing warm air". This indicates a failure in the air conditioning system's ability to cool the cabin. Upon inspection, technicians are finding that the A/C compressor itself has seized, preventing proper operation of the system. This issue specifically impacts the 1.5L Turbo engine variants of these models.

Diagnostic Qualifiers for Honda's Investigation

Honda is interested in inspecting vehicles that meet very specific criteria. If your vehicle experiences a Honda CR-V A/C seizure or a Civic A/C seizure, it must meet all of the following conditions to be considered for this special investigation:

• The vehicle must be equipped with a 1.5L Turbo engine.
• A technician must confirm that the A/C system is inoperative (INOP) due to a seized compressor, identified by fault code 38810.
• There must have been no prior HVAC repair attempts, including A/C refrigerant evacuation or recharge, or replacement of any HVAC components.
• No repair attempts should be made during the current visit to the dealership.
• The vehicle must have no history of collisions.

Important Action for Owners and Dealers

Honda has issued a "PRIORITY/ACTION REQUIRED" message to its dealership personnel. Dealers are instructed not to attempt any repairs on qualifying vehicles until Honda's Technical Information & Support (TIS) team has been contacted and the vehicle has been inspected. This is crucial for Honda to gather accurate data on the root cause of the A/C compressor seizure.

If your vehicle matches the qualifiers and you are experiencing a Honda CR-V A/C seizure, your dealership should contact TIS via email at [email protected] or by phone at 800-880-1072 (Monday-Friday, 7am-5pm PST). TIS will then provide further instructions on how to proceed.

How Dealerships Can Participate

To report a qualifying vehicle, dealership personnel are required to send an email to TIS with specific information. The email title should include the model year (e.g., 2024), model name (e.g., Accord, though in this case Civic or CR-V), the issue (e.g., Brake Judder, but for this issue, "A/C Compressor Seizure"), and the VIN.

The email body must contain:

• Dealer Number
• Your Name
• Best Phone Number to be Reached
• Current Mileage
• Confirmation that the vehicle meets qualifiers #1-#5.
• DPTS #

What Owners Should Know

This special request from Honda is part of their effort to understand and resolve the A/C compressor seizure issue. By allowing Honda to inspect your vehicle before repairs, you are contributing to a broader solution that could benefit many owners. As a gesture of appreciation, Honda offers a VISA gift card to dealer personnel who successfully identify and report a qualifying vehicle that is accepted for inspection. This ensures that dealers are motivated to follow the specific reporting procedures.

NHTSA ID: 11010675