2023-2024 Honda CR-V / Accord Rear Door Weatherstrip Issues

Why Honda is Requesting Parts

American Honda Motor Co., Inc. (AHM) has initiated a "Request for Parts: 2023-2024 Accord & CR-V Rear Door Weatherstrip Issues" to investigate customer complaints regarding the rear door weatherstrip and/or the gap seal between the front and rear doors. The reported conditions include the weatherstrip being loose, torn, or deformed. This initiative aims to collect specific parts from affected vehicles to thoroughly understand the root cause of these issues before any repairs are attempted. This proactive approach helps Honda gather critical data directly from vehicles experiencing the problem.

This investigation specifically targets 2023-2024 Honda Accord and 2023-2024 Honda CR-V models. The goal is to collect physical evidence from vehicles that exhibit the described weatherstrip problems. Understanding why the Honda CR-V rear door weatherstrip or Accord weatherstrip is failing is crucial for developing effective long-term solutions and ensuring vehicle quality.

Qualifying Conditions for Participation

Honda is interested in collecting parts only from vehicles that meet specific criteria. Dealers must visually confirm the issue with the weatherstrip still installed on the rear door. This means that the problem must be visible and present when the vehicle arrives at the dealership.

The qualifying conditions are:

• The issue must be visually confirmed with the weatherstrip still installed on the rear door. Close-up photos are required to document the condition.
• The vehicle must not have been involved in any collision. This ensures that the weatherstrip issue is not a result of prior damage.
• No repair attempt should have been made on the weatherstrip during the current visit. Honda wants to examine the weatherstrip in its original, problematic state.

These strict qualifiers help ensure that the collected parts provide accurate and untampered data for Honda's investigation into the Honda CR-V rear door weatherstrip and Accord issues.

What Dealers Need to Do

If a dealership encounters a vehicle that matches the qualifying conditions for the "Request for Parts: 2023-2024 Accord & CR-V Rear Door Weatherstrip Issues", they are instructed to CAPTURE PHOTOS OF THE ISSUE ON THE WEATHERSTRIP. These photos should clearly show the loose, torn, or deformed weatherstrip.

After capturing the necessary photos, dealers must email Technical Information & Support (TIS) at [email protected]. TIS will then contact the dealer to gather specific vehicle information and provide further instructions on the parts collection process. This communication ensures that all necessary data is recorded and that the collection procedure is followed correctly.

Information to Provide

When emailing TIS, dealers must include specific information in both the email title and body to facilitate the process.

The email title should contain:

• Model Year (e.g., 2024)
• Model Name (e.g., ACCORD)
• Issue (e.g., Brake Judder - Note: For this specific issue, it would be "Rear Door Weatherstrip Issue")
• VIN

The email body should include:

• Dealer Number
• Your Name
• Best Phone Number to be Reached
• Current Mileage
• Confirmation that the vehicle meets qualifiers #1-#3 listed above
• Attached photos of the issue
• DPTS #

This detailed information helps Honda efficiently track and process the requests, ensuring that the right vehicles are selected for the parts collection and that the investigation into the Honda CR-V rear door weatherstrip and Accord issues progresses smoothly.

Important Notes for Owners

While this communication is primarily directed at Honda dealership personnel, owners of 2023-2024 Honda CR-V and Accord vehicles experiencing issues with their rear door weatherstrips should be aware of this ongoing investigation. If your vehicle exhibits a loose, torn, or deformed rear door weatherstrip, it is important to bring it to the attention of your Honda dealer.

Dealers who successfully identify and report a qualifying vehicle that is accepted for parts collection will receive a VISA gift card as a gesture of appreciation from AHM. This incentive encourages dealers to actively participate in the investigation. This process is designed to gather information to improve future vehicle quality, and owners play a crucial role by reporting any observed issues with their Honda CR-V rear door weatherstrip or Accord weatherstrip.

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Source: NHTSA ID: 11007644