2023-2024 Honda CR-V Windshield Washer Motor Inop / Leaking

American Honda Motor Co., Inc. (AHM) has issued an internal communication, titled "Request for Parts: 2023-2024 CR-V Windshield Washer Motor Inop (ACTION REQUIRED)", to its dealerships regarding a potential issue with the windshield washer system in certain 2023-2024 Honda CR-V vehicles. This communication indicates a proactive effort by AHM to understand and address customer complaints related to the windshield washer system.

Why Honda is Investigating

AHM is currently searching for specific 2023-2024 CR-V models that are experiencing a "windshield washer system inop" (inoperative) condition, or are exhibiting leaks. The primary goal of this initiative is to collect affected parts. By examining these components, Honda aims to gain a better understanding of the underlying cause of this condition before attempting any widespread repair.

Symptoms and Qualifying Conditions

For a vehicle to be considered for this parts collection program, it must meet several specific requirements. Owners experiencing a "Honda CR-V washer motor inop" or a leaking washer system should be aware of these conditions.

AHM is interested only if the vehicle meets all of the following criteria:

• The windshield washer system must be either "leaking" or "inop." Dealerships are required to capture this condition in a short video.
• The issue must be definitively traced to the washer motor, specifically part number P/N 76806-TLA-C01.
• No aftermarket parts should be installed on the washer system.
• There should be no previous repair attempts related to this specific issue.
• The vehicle must not have been involved in a collision.

What Your Dealer Needs to Do

If a 2023-2024 Honda CR-V arrives at a dealership with a customer complaint matching these qualifiers, the dealership's Technical Information & Support (TIS) department must be contacted. TIS can be reached via email at [email protected] or by calling 800-880-1072, Monday through Friday, from 7:00 AM to 5:00 PM PST. TIS will provide further instructions and record the vehicle's information.

Dealerships are instructed to include specific details in their email to TIS. The email title should contain the Model Year (e.g., 2024), Model Name (e.g., CR-V), the specific Issue (e.g., Brake Judder), and the Vehicle Identification Number (VIN). The email body must include the Dealer Number, the technician's name, a best phone number, the current mileage of the vehicle, confirmation that the vehicle meets all five qualifiers (including the video attachment), and the DPTS #.

As an incentive, Honda offers a VISA gift card to technicians who successfully identify and report a qualifying vehicle that is accepted into the parts collection program. This encourages prompt reporting of the "Honda CR-V washer motor inop" issue.

Important Warnings for Owners

It is important for owners to understand that this communication, "Request for Parts: 2023-2024 CR-V Windshield Washer Motor Inop (ACTION REQUIRED)", is