2023-2025 Honda Civic Front Damper Noise While Turning

American Honda Motor Co., Inc. (AHM) has issued a communication to its dealerships regarding an ongoing investigation into customer complaints of Honda Civic front damper noise while turning. This issue specifically affects certain 2023-2025 Honda Civic 2.0L Sport models and may occur at any speed. To better understand the root cause of this condition, AHM is requesting the collection of specific parts from affected vehicles.

This initiative is part of an effort to gather more data before any potential repair procedures or service bulletins are developed. Owners experiencing this specific Honda Civic front damper noise should be aware of the criteria Honda is using to identify vehicles for this data collection.

Symptoms of Front Damper Noise

Owners of 2023-2025 Honda Civic 2.0L Sport vehicles may notice a distinct noise emanating from the front dampers, particularly when turning. This front damper noise can manifest at various vehicle speeds.

How Honda is Investigating

To thoroughly investigate the Honda Civic front damper noise issue, AHM is requesting that dealerships identify and report vehicles that meet specific criteria. The goal is to collect parts from these vehicles for detailed analysis. This process helps Honda engineers pinpoint the exact cause of the noise and develop an effective solution.

Qualifying Conditions for Vehicle Submission

Honda is interested in collecting data from 2023-2025 Honda Civic 2.0L Sport vehicles that meet all of the following requirements:

• The vehicle must be a 2.0L Sport trim model only.
• The noise must be isolated to the front damper(s) using specialized diagnostic tools like ChassisEARs.
• The damper(s) must not be leaking.
• The noise must be duplicatable, meaning it can be consistently reproduced. Dealers are required to capture the noise on a short video.
• The vehicle must not have been involved in a collision.
• There should be no previous repairs or replacements of the damper or any damper components.

What Owners Should Do

If you own a 2023-2025 Honda Civic 2.0L Sport and are experiencing front damper noise while turning that matches the qualifying conditions, you should contact your authorized Honda dealership. While this is not a recall or a standard repair bulletin, your dealer can help determine if your vehicle qualifies for Honda's data collection effort.

Dealership personnel are instructed to contact Honda's Technical Information & Support (TIS) via email at [email protected] or by phone at 800-880-1072 (Monday-Friday, 7am-5pm PST) with specific vehicle information, including the model year, model name, issue description, VIN, dealer number, your name, phone number, current mileage, and confirmation that the vehicle meets the qualifiers, along with a video of the noise. They will also need to provide a DPTS#.

Important Information for Owners

It is crucial to understand that this communication (NHTSA ID 11011787) is a request for data collection, not a repair instruction. Honda specifically asks dealers not to attempt repairs or replace parts on qualifying vehicles before contacting TIS. This ensures that the original, unmodified parts can be collected for analysis to properly diagnose the root cause of the front damper noise.

As a gesture of appreciation, Honda offers a VISA gift card to dealer personnel who successfully identify and report a qualifying vehicle that leads to a successful data collection.

Source: NHTSA ID 11011787