2021-2023 Honda Civic, CR-V, Pilot, Passport Center Display Issues

American Honda Motor Co., Inc. (AHM) has initiated an information-gathering effort regarding customer complaints about the center display in certain 2021-2023 Honda Civic, CR-V, Pilot, and Passport models. The company is seeking to understand the root cause of symptoms such as the "Honda center display flickering", flashing, or freezing.

This initiative, documented under NHTSA ID 11007887, is a crucial step in diagnosing a potential widespread issue. Honda is collecting data from affected vehicles before any repair attempts are made to ensure accurate information for their investigation.

Symptoms of the Display Issue

Owners of affected Honda vehicles may observe their center display exhibiting several distinct malfunctions. These include the display "flickering", "flashing", or becoming completely "frozen". It's important to note that the "frozen" screen condition is specifically being investigated for Civic and CR-V models.

Conditions for Investigation

Honda is particularly interested in vehicles that meet specific criteria to ensure the collected data is relevant to their investigation. For a vehicle to be considered, it must meet all of the following conditions:

• For Civic and CR-V models, LX trim vehicles are excluded from this investigation.
• The "frozen" screen condition is only applicable to Civic and CR-V models.
• The display must not be completely blank or black.
• The issue must be consistently reproducible by the owner or technician.
• No repair attempts of any kind should have been made to address the display issue prior to reporting.

Important Advice for Owners

If your 2021-2023 Honda Civic, CR-V, Pilot, or Passport is experiencing the "Honda center display flickering", flashing, or freezing issue, it is critical that you do not attempt any repairs yourself or have an independent shop perform them. American Honda explicitly states that they wish to collect information from the vehicle prior to you attempting a repair of any kind.

This is because any repair attempt could alter the evidence needed by Honda's technical teams to properly diagnose the underlying cause of the malfunction. Adhering to this directive helps Honda gather the most accurate data to develop an effective solution.

What Owners Should Do

If your vehicle exhibits the symptoms described and meets the outlined conditions, you should contact your authorized Honda dealership. The dealership's service personnel will then contact Honda's Technical Information & Support (TIS) group to report your vehicle's details.

This process allows Honda to collect the necessary information directly from the vehicle and the dealership. While this is an information-gathering phase and not a recall or a repair bulletin, participating helps Honda engineers understand the problem better, potentially leading to a future service action or repair solution for the "Honda center display flickering" and related issues.

Source: NHTSA ID 11007887.